Front Desk Manager - UK

London, London Celebrity Cruises

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Job Description

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.

Qualifications:

  • SHIPBOARD Employment type.
  • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
  • Experience in handling 100+ guests in a 4–5-star hotel.
  • Experience in handling and supervising 30+ Team Members in Guest Services Department.
  • Must be willing to work under pressure
  • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).

Essential Duties & Responsibilities:

  • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
  • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
  • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
  • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
  • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
  • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
  • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

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Front Desk Agent - JW Marriott Grosvenor House

London, London Marriott

Posted 2 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**EXPLORE MARRIOTT - Front Desk Agent**
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**Grosvenor House** Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We are currently recruiting for **Front Office Agent** who strive to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world's largest and most celebrated hospitality brand.
**What we're looking for**
-A warm, people-oriented demeanour
-A team-first attitude
-Positive outlook and outgoing personality
-Flexibility, problem-solving skills and multi-tasking ability
-The ability to stand, sit or walk for extended periods of time across a work shift
**Position summary**
First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.
**What you'll do**
-Process guest check-ins, assigning rooms and activating room keys
-Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
-Answer, respond to and process all guest calls, messages, questions or concerns
-Give guests information and directions regarding property and local areas of interest
-Process check-outs and resolving any disputed charges
-Process payments and room charges, as well as cashing guests' personal and traveller's cheques
-Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
**CANDIDATE PROFILE**
**Experience**
+ Previous experience working within a Front Office environment or similar preferred
**Skills and Knowledge**
+ Strong Communication skills (verbal, listening, writing)
+ Innovative
+ Pro-active and reliable
+ Able to work alone and within a team
**Education or Certification**
+ Good level of English essential
**REWARDS FOR WORK. BENEFITS FOR YOUR LIFESTYLE**
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. You'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
We'll support you in and out of the workplace by offering:
+ Team-spirited co-workers
+ Encouraging management
+ Wellbeing programs
+ Comprehensive Training and Development program
+ Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
+ Recognition programs
+ Meals at work
+ Uniform
+ Enrolment of Perks at Work - Access to unlimited deals of retailers and more
+ 20 days holiday increasing with service
+ Cycle to work scheme
+ Pension & Life Assurance
+ Awards and recognition celebrations and many more.
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Front Desk Manager - London Marriott Hotel Kensington

London, London Marriott

Posted 10 days ago

Job Viewed

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel Kensington, 147c Cromwell Road, Kensington, London, England, United Kingdom, SW5 0THVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
We are looking for a passionate Front Desk Manager to join our wonderful team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott.Be you.
**The impact you'll make**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**What you'll do**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
**Perks you deserve**
We'll support you in and out of the workplace by offering:
+ Team-spirited co-workers
+ Encouraging management
+ Wellbeing programs
+ Learning and development opportunities
+ Discounts on hotel rooms, gift shop items, food and beverage
+ Recognition programs
**You're welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
**LONDON MARRIOTT KENSINGTON**
At the 4-star London Marriott Hotel Kensington, ideally located near London's best-known landmarks, we stand out from the crowd. We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Front Desk Manager - London Marriott Hotel Marble Arch

London, London Marriott

Posted 22 days ago

Job Viewed

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom, W1H 5DNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
We are looking for a passionate Front Desk Manager to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott.Be you.
**The impact you'll make**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**What you'll do**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
**Perks you deserve**
We'll support you in and out of the workplace by offering:
+ Team-spirited co-workers
+ Encouraging management
+ Wellbeing programs
+ Learning and development opportunities
+ Discounts on hotel rooms, gift shop items, food and beverage
+ Recognition programs
**You're welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
**LONDON MARRIOTT MARBLE ARCH**
A modern destination for business and leisure, the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests' curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Office Assistant

London, London £29000 - £30000 annum YouLend

Posted today

Job Viewed

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Job Description

Permanent

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.  

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.  

The Role

We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast-paced, and fun atmosphere, this role might be perfect for you!

Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring they have a positive first impression of YouLend. Additionally, you will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies and arrange couriers to send and retrieve equipment.

Reporting to the Office Manager, you will also collaborate closely with various other departments within the business.

Requirements

Responsibilities:

  • Greet and welcome visitors, ensuring a professional and friendly first impression; direct them appropriately and notify relevant colleagues.
  • Perform a range of administrative tasks including handling incoming and outgoing post, arranging couriers, ordering gifts and incentives, and managing office stock and branded materials.
  • Set up and maintain meeting rooms, ensuring cleanliness and readiness for meetings; arrange catering such as breakfasts and lunches, and prepare refreshments.
  • Coordinate employee benefits and wellbeing activities, including booking massage therapists, organizing birthday cakes, and arranging daily lunches.
  • Book and manage travel arrangements, flights, hotels, restaurant reservations, and other trip logistics for international and domestic travel.
  • Liaise with building management and landlords to report and resolve any facilities or maintenance issues promptly.
  • Support HR processes by onboarding new employees (creating welcome packs, scheduling introduction meetings) and offboarding leavers (removing access and updating accounts).
  • Maintain and restock kitchen supplies daily; manage weekly Ocado orders and other regular deliveries.
  • Identify and resolve office issues, escalating when necessary to the Office Manager.
  • Assist with office projects, including workspace extensions, desk relocations, and health & safety inspections.
  • Coordinate meetings with external suppliers, vendors, and contractors as required.
  • Distribute company-wide communications and updates to employees.
  • Monitor and manage the Office Management inbox, ensuring timely responses and task follow-up.

The ideal candidate will have the following skillset:  

  • Excellent time management skills and ability to meet deadlines.
  • Strong workload prioritization and multitasking abilities.
  • Friendly, professional, and approachable manner, representing YouLend as the first point of contact for visitors and callers.
  • Outstanding organisational skills and attention to detail.
  • Proven ability to work under pressure, adapt to changing priorities, and remain calm and efficient.
  • Excellent communication skills, verbal, written, and over the phone.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • First Aid and Fire Safety training (preferred but not required)

Desirable skills:

  • First aid and fire safety trained (ideal but not mandatory)

Salary: £29,000 - 30,000 + £2000 quarterly bonus (based on performance)

Benefits

Why join YouLend?  

  • Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. 
  • Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC. 

It’s just getting fun: 

  • We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.  
  • But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.  

Lots of upsides: 

  • High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).  
  • Well-capitalised with supportive private equity backing.  
  • Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.  

Motivating work environment:  

  • A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.  
  • Strong and transparent team culture, we have each other’s backs.  
  • Independent work environment where results matter.  
  • Data-driven culture and emphasis on speed (anti-red tape). 

We offer a comprehensive benefits package that includes:   

  • Stock Options 
  • Private Medical insurance via Vitality and Dental Insurance with BUPA  
  • EAP with Health Assured 
  • Enhanced Maternity and Paternity Leave 
  • Modern and sophisticated office space in Central London 
  • Free Gym in office building in Holborn 
  • Subsidised Lunch via Feedr 
  • Deliveroo Allowance if working late in office 
  • Monthly in office Masseuse 
  • Team and Company Socials 
  • Football Power League / Paddle and Yoga Club 

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. 

This advertiser has chosen not to accept applicants from your region.

Work from Home Junior Office Assistant

TW13 Feltham, London Top Level Promotions

Posted 3 days ago

Job Viewed

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.

Entry-Level Office Assistant - Work from Home

RM11 Hornchurch, London Top Level Promotions

Posted 3 days ago

Job Viewed

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.
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Office Administration Assistant Work from Home

SL1 Slough, South East Top Level Promotions

Posted today

Job Viewed

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Job Description

Permanent
Work from Home Office, Data Entry Remote (Part-Time/Full-Time)About the Position

We are seeking motivated, detail-oriented individuals to join our remote team in Slough . This entry-level role comes with full training for qualified candidates. Responsibilities may include at-home computer data entry, participating in online market research (such as questionnaires, polls, or discussion panels), assisting with data analysis, and providing feedback to help companies improve their products and services.

This flexible position allows part-time or full-time work from home while contributing to projects across industries including healthcare, technology, education, and consumer products.

About the Area

Slough is a dynamic town known for its diverse community, excellent transport links, and thriving business environment. Residents enjoy parks, cultural attractions, shopping centers, and a variety of local events. The area combines convenience and community, providing an ideal setting for remote professionals seeking productivity and quality of life.

About Us

Top Level Promotions partners with leading global brands to provide actionable market research and business insights. We are expanding our remote team and are looking for individuals who can contribute meaningful perspectives while working independently from home.

Industries We Serve

Administration

Aerospace & Aviation

Amazon and Online Retail

Automotive Design & Manufacturing

Beverage & Food Service

Computers & Information Technology

Customer Service & Data Analytics

Education & Training

Film and Media Production

Healthcare & Home Care

Manufacturing & Machinery

Marketing & Research Design

Outdoor Gear & Lifestyle Products

Pet Supplies & Consumer Goods

Travel & Tourism

Toys & Consumer Trends

Qualifications

High-speed internet and a reliable computer with camera and microphone.

Quiet, designated workspace at home.

Ability to handle confidential information responsibly.

Skills

Strong written and verbal communication.

Organized and able to manage time independently.

Detail-oriented and accurate.

Basic computer proficiency (email, spreadsheets, data input).

Self-motivated and comfortable working autonomously.

Job Perks

Fully remote – no commuting required.

Paid training provided; no prior experience necessary.

Flexible scheduling, part-time or full-time.

Participate in group or independent projects.

Opportunities for growth based on contribution and engagement.

Salary

£15 – £30 per hour , depending on experience and project involvement.

Experience

This is an introductory position , and comprehensive training is provided for all successful candidates.

Application We welcome your application and look forward to reviewing your qualifications. Important: Applications are currently accepted only from candidates located in the United Kingdom . Sincerely, Top Level Promotions Human Resources Department
This advertiser has chosen not to accept applicants from your region.

Office Administration Assistant - Work from Home

EC1R 1AF Islington, London Top Level Promotions

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.

Office Administration Assistant - Work from Home

GU22 Hook Heath, South East Top Level Promotions

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
This advertiser has chosen not to accept applicants from your region.
 

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