25 Front Desk Staff jobs in Merseyside
Experienced Residential Conveyancer Own Office, Assistant & Low Caseload
Posted today
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An opportunity for an experienced Residential Conveyancer to join a long-established and highly regarded high street law firm. This is a rare chance to work in a supportive and friendly environment where the emphasis is on quality rather than volume.
The Residential Conveyancing department is busy, they have a steady flow of instructions from loyal, repeat clients and great local reputation. You will handle a manageable caseload, giving you time to provide a first-class service without the pressures of high volume conveyancing.
This role would suit a conveyancer with maturity and proven experience in the residential property sector who is seeking stability, autonomy and recognition.
What’s on offer:
Your own office with legal support and an assistant
A reserved parking space
A low caseload, focusing on quality client service
A welcoming, close-knit team with very low staff turnover
A stable, secure role within a respected and established law firm
This is a perfect opportunity for a Residential Conveyancer, Licensed Conveyancer, Legal Executive or Solicitor looking to join a firm that values its staff and clients alike.
Administrative Assistant - Office Management
Posted 17 days ago
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Customer Service
Posted 14 days ago
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Job Description
Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)
About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.
You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.
Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities
Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre
Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Supervisor Customer Service
Posted 17 days ago
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Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Travel Customer Service
Posted 2 days ago
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We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
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Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
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Supportive team environment
Customer Service - Liverpool
Posted 3 days ago
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Role: Customer Service Representative
Location: L3 9QJ
Contract Type: Temporary ongoing
Pay Rate: £15.97 per hour
Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 6 weeks (100% attendance required)
About the Role
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.
You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.
Key Responsibilities
* Resolve order entry issues to maximize revenue.
* Monitor workflow ahead of customer-agreed dates across all system queues.
* Identify complex projects early and validate with customers to ensure timely, professional management.
* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.
* Manage project tasks proactively across all products, escalating as needed.
* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.
* Own and resolve escalations from customers or BT departments efficiently.
* Keep customers informed of order progress against milestones.
* Build strong relationships with internal and external stakeholders.
* Own and resolve failed or overdue orders beyond supplier forecasts.
* Escalate failed tasks through agreed paths to expedite resolution.
* Follow all operational procedures consistently.
* Deliver Lead to Sales objectives to drive revenue growth.
* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.
* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.
* Support team members and contribute to overall group performance.
Skills Required
* Strong communication and customer service skills
* Problem-solving and decision-making ability
* Good computer skills (Word, Excel, internal systems)
* Attention to detail and data accuracy
* Knowledge of broadband, cloud, and voice products
* Ability to work independently and as part of a team
Benefits
* Competitive pay and incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor
Posted 359 days ago
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Job Description
Methven UK are seeking a friendly and dedicated Customer Service Advisor to join our team. In this role, you will work alongside your colleague to provide the best service to our customers. If you're experienced and looking for a change or looking to start a career in Customer Service, then hit the apply button!
Responsibilities- Handle incoming customer inquiries and provide accurate and timely responses
- Assist customers with product selection, pricing, and availability information
- Process orders, returns, and exchanges in an efficient and professional manner
- Collaborate with internal teams to resolve customer issues and complaints
- Maintain up-to-date knowledge of company products, policies, and procedures
- Identify opportunities to enhance the customer experience and provide feedback to management
Requirements
- Proven experience in a customer service role, preferably in the building materials industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced, team-oriented environment
- Proficient in using customer service software and tools
- Ability to multitask and prioritize workload effectively
- High attention to detail and accuracy in all aspects of work
Benefits
25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme
Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.
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Customer Service Coordinator - Warrington
Posted today
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We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
Desirable…
- 5 GCSE’s or equivalent including Maths & English
- A Customer Service qualification
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations
- A good understanding of written English Grammar
- Ability to touch-type
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring our database system up to date at all times.
- Ensure all Customer Service KPI’s are in line with company guidelines.
- Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
Customer Service Advisor (Inbound)
Posted 14 days ago
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Customer Service Team Lead
Posted 17 days ago
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