What Jobs are available for Front Desk Staff in Pontypridd?

We’re looking for reliable, detail-oriented individuals in Newport, UK to join our remote data entry and digital research team. This entry-level position provides full training and offers the opportunity to work on projects that help businesses evaluate products, services, and customer trends across multiple industries.

As a member of our home-based team, your tasks may include entering and organising data, reviewing online information, compiling structured reports, and providing feedback to support client decision-making. Flexible scheduling allows candidates to choose part-time or full-time hours based on personal availability.

This position is ideal for individuals seeking professional experience, the convenience of working from home, and exposure to a wide range of industries and research projects.

Newport is a historic city in South Wales that combines industrial heritage with modern urban development. It’s known for its impressive transport links, thriving local economy, and a strong sense of community. From scenic river walks along the Usk to contemporary shopping and entertainment hubs, Newport offers a balanced lifestyle for remote professionals.

The city’s blend of cultural events, educational opportunities, and vibrant local businesses makes it an attractive place for those working from home who value convenience, inspiration, and connectivity to a dynamic city environment.

Top Level Promotions partners with leading international brands to deliver data-driven insights and research that shape business strategies. Our UK-based remote team provides essential support through accurate data management, research evaluation, and client feedback collection.

We foster a professional and supportive environment where independent contributors can grow, develop new skills, and participate in impactful projects that influence real-world business decisions.

Our projects cover a broad spectrum of industries, offering variety and engagement in your daily work:

Data Entry & Administration

Market Research & Analysis

Retail & E-Commerce

Education & Online Learning

Healthcare & Public Services

Food & Beverage & Hospitality

Customer Experience Evaluation

Technology & Software Services

Manufacturing & Product Testing

Travel, Tourism & Lifestyle

Access to reliable high-speed internet.

Desktop or laptop computer with camera and microphone.

Quiet and dedicated workspace at home.

Ability to maintain confidentiality and handle sensitive information.

Strong attention to detail and accuracy.

Clear written and verbal communication skills.

Basic computer proficiency, including email and data entry.

Ability to manage time effectively while working independently.

Professionalism and reliability in a remote work setting.

Fully remote — no commuting required.

Flexible scheduling options: part-time or full-time.

Comprehensive paid training included.

Opportunity to work on meaningful projects across multiple sectors.

Potential for career growth and advancement within the organisation.

Work from home while staying connected to a supportive team.

£18.50 – £36.00 per hour , depending on experience, skill level, and project assignment.

This is an entry-level position , and full training is provided. Prior experience is helpful but not required.

Working with Top Level Promotions gives you the chance to participate in real business research projects, contribute to global brands, and develop valuable skills in data handling, research evaluation, and remote work productivity. We value accuracy, independence, and professional growth, creating a supportive environment for our team members.

We welcome applications from candidates currently residing in the United Kingdom who are ready to start a remote career with a respected international company.

• Manage and coordinate the executive's schedule, including arranging meetings, appointments, and travel itineraries.
• Prepare and edit correspondence, reports, presentations, and other documents.
• Act as the first point of contact for visitors and clients, providing a professional and welcoming reception.
• Handle incoming and outgoing mail and manage the office's general email inbox.
• Maintain and organise office filing systems, both physical and digital.
• Order and manage office supplies, ensuring adequate stock levels.
• Assist with the preparation of meeting agendas, taking minutes, and distributing action points.
• Provide administrative support to various departments as needed.
• Manage travel arrangements, including booking flights, accommodation, and ground transportation.
• Handle confidential information with discretion and integrity.
• Support with event planning and coordination for internal and external meetings.
• Maintain the office environment, ensuring it is tidy, organised, and well-equipped.
• Process expense reports and assist with basic bookkeeping tasks.
• Conduct research and compile data for various projects as requested by management.
• Develop and implement efficient office procedures and administrative systems.
• Liaise with IT support for office equipment maintenance and troubleshooting.
• Ensure all administrative tasks are completed accurately and in a timely manner.
• Be a supportive and reliable point of contact for all staff members.

• Proven experience in an administrative role, preferably as an Office Administrator or Executive Assistant.
• Excellent organisational and time-management skills, with the ability to multitask.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• High level of discretion and confidentiality.
• Proactive approach and ability to work independently with minimal supervision.
• Attention to detail and accuracy in all tasks.
• Experience with calendar management and travel arrangements.
• Professional and personable demeanour.
• Familiarity with office equipment and basic IT troubleshooting.
• A positive attitude and a willingness to assist wherever needed.
• Previous experience within a similar industry is advantageous.
• The ability to anticipate needs and provide proactive solutions.

Customer Service Agent

Immediate Interviews

Yolk Recruitment are excited to be working exclusively with a fantastic financial services company just outside Pontypridd, who are looking for passionate Customer Service Agents to join their friendly team.

If you love helping people and want to build a career where great service really matters, this is the perfect opportunity. You'll be the voice of the business-guiding customers through their finance agreements, answering questions, and making sure every interaction is a positive one.

You'll join a close-knit contact centre team of around 20 people, where collaboration and support come naturally. Plus, you'll receive thorough training and ongoing development to help you succeed and grow.

What you'll be doing:

• You'll help customers understand their finance agreements over telephone, email and via other platforms
• You will be working resolving queries quickly and confidently
• If you directly cant support with someone you will liase internally to ensure customers satisfaction.

What experience will you need:

• Experience in customer service, providing support by speaking to customers on the telephone.
• Strong listening and communication skills
• The ability to stay calm and solve problems efficiently
• Good organisational and time management skills
• A team-first attitude and a willingness to learn
• Bonus: Knowledge of the motor finance industry

What You'll Get in Return

• Salary of 24,500
• No shift work-Mon-Friday working hours 9-5.15
• 26 days holidays plus bank holidays
• A permanent, full-time role on site with hybrid option
• Private medical cover
• High street discounts
• Ongoing career development and growth opportunities for team leadership and management
• Its an easily accessible location, with train/bus links and free parking.

Customer Service Agent

26,000 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Agent to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Agent you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Administrator

26,000 + company pension & excellent opportunities for career growth

Treorchy

* temp to perm *

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.

What skills are we looking for?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 23/11/2025
Agencies: We've got this one, thanks!

Inbound Customer Service Advisor
Cardiff

 £24,500

Are you ready for a fresh challenge in a thriving, growing business?

We are supporting a market-leading supplier to some of the world’s top retail brands in strengthening their Customer Support team with the addition of an Inbound Customer Service Advisor

With decades of expertise in providing Goods Not for Resale (GNFR) — from office supplies and bespoke packaging to garment hangers and visual merchandising materials — this company is a trusted partner to household names including Superdry, JD Sports, Hugo Boss, Harrods, Dr. Martens, and many more.

The Role

As a Customer Service Advisor , you will be the friendly and professional first point of contact for customer queries. Your day-to-day responsibilities will include:

• Handling and responding to client enquiries
• Tracking orders and providing delivery updates
• Liaising with internal teams to ensure smooth processes
• Supporting the delivery of excellent customer experiences that keep clients coming back

The Person

We’re looking for someone who can bring:

• Experience in a fast-paced office or customer service environment
• Excellent written and verbal communication skills
• Strong organisational and multitasking abilities
• A proactive approach and attention to detail

In return

• The chance to join a growing company with exciting career prospects
• A supportive and collaborative team environment
• The opportunity to make a real impact on client relationships and satisfaction

If you’re an energetic and motivated professional who thrives on delivering great service, we’d love to hear from you.

Sales & Customer Service Administrator
£24,000 – £27,000 per annum (depending on experience)

Monday – Friday, 9am – 5pm

Caerphilly

Are you ready to kickstart your career in sales or take your sales administration experience to the next level? We are partnering with a dynamic steel industry business looking for a Sales & Customer Service Administrator to join their team. This is a fantastic opportunity for someone who thrives on variety, enjoys working with customers, and wants exposure to commercial sales in a fast-moving industrial environment.

Role overview:

Reporting to the Head of Group Commercial, your role will combine administration, customer service, and commercial sales duties. You’ll ensure orders are processed efficiently, handle customer queries, support account management, and contribute to driving sales growth.

Duties & responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

What you’ll bring to the role:

• Previous experience in sales administration or recent graduate keen to start a career in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.

• Handle inbound customer calls, emails, and chat inquiries promptly and effectively.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and concerns with empathy and a focus on customer satisfaction.
• Process orders, returns, and exchanges as required.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals and performance metrics.
• Maintain up-to-date knowledge of company offerings and procedures.
• Participate in ongoing training and development sessions to enhance skills.
• Ensure a high level of customer service is consistently delivered.

• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to multitask and manage time effectively in a remote setting.
• A positive attitude and a passion for helping others.
• Ability to work independently with minimal supervision.
• Must have a reliable internet connection and a dedicated workspace conducive to professional communication.
• Experience with CRM software is a plus.
• Previous experience in a remote role is beneficial but not essential.