71 Front Desk Supervisor jobs in the United Kingdom
Hotel Front Desk Supervisor
Posted 21 days ago
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Job Description
Key Responsibilities:
- Supervise and lead the front desk team.
- Ensure efficient and courteous guest check-in and check-out process.
- Handle guest inquiries, requests, and complaints effectively.
- Train and mentor front desk staff on procedures and service standards.
- Manage staff schedules and allocate tasks appropriately.
- Oversee reservation management and room assignments.
- Liaise with other hotel departments to ensure seamless service delivery.
- Process payments and maintain accurate financial records.
- Monitor guest satisfaction and address service issues.
- Maintain the cleanliness and organisation of the front desk area.
- Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory capacity.
- Proficiency in Property Management Systems (PMS) software.
- Excellent customer service and communication skills.
- Strong leadership and team management abilities.
- Ability to multitask and work effectively under pressure.
- A professional and courteous demeanor.
- Knowledge of hospitality operations and standards.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Front Office Developer
Posted 1 day ago
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Job Description
Energy & Commodity Desk Software Developer - 3 days onsite - London - Contract inside IR35 - Day rate £650-£725
6 months rolling
My client is seeking an experienced Front Office Developer with a background working in Energy trading environments to provide flexible, scalable and tailored software applications.
The main clients will be trading, sales and structuring teams but you will also interact with middle and back office.
Main duties:
- Gather user requirements and defining specifications
- Develop, implement and deliver solutions
- Support, Bug fix & Document
Required experience
- .Net platform, C# language, WPF, angular
- Usual architectural pattern
- Energy Trading business (oil, gas, power), commodities also welcome (metals)
Front Office Developer
Posted 1 day ago
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Job Description
Energy & Commodity Desk Software Developer - 3 days onsite - London - Contract inside IR35 - Day rate £650-£725
6 months rolling
My client is seeking an experienced Front Office Developer with a background working in Energy trading environments to provide flexible, scalable and tailored software applications.
The main clients will be trading, sales and structuring teams but you will also interact with middle and back office.
Main duties:
- Gather user requirements and defining specifications
- Develop, implement and deliver solutions
- Support, Bug fix & Document
Required experience
- .Net platform, C# language, WPF, angular
- Usual architectural pattern
- Energy Trading business (oil, gas, power), commodities also welcome (metals)
Front Office Manager
Posted today
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Job Description
We are delighted to present an exciting opportunity for a Front Office Manager to join our vibrant and highly successful team at The Soho Hotel, a proud member of Firmdale Hotels. Firmdale Hotels is renowned for its award-winning combination of design, service, and attention to detail, making it a leader in the boutique hotel industry.
As the Front Office Manager, you will be at the heart of our Front of House operations, ensuring the smooth day-to-day running of the department. Your role is pivotal in delivering an unforgettable, personalized experience for each and every guest. We seek a dynamic people manager who empowers staff, advocates personal growth, and fosters an environment of excellence.
Responsibilities:
- Oversee daily operations of the Front of House department to ensure exceptional guest experiences.
- Lead recruitment, training, and development efforts to cultivate a high-performing team.
- Manage staff development, conduct annual appraisals, and handle employee relations.
- Motivate and inspire the Front of House team to reach their full potential and deliver top-tier customer service.
- Handle complaints effectively and maintain Firmdale's high standards.
- Manage the financial aspects of the department, including budgets and forecasting.
- Produce weekly and monthly departmental reports for senior management.
- Foster strong working relationships with colleagues and guests.
What you Need:
- Proven experience as a Front of House Manager or Reception Manager in a high-end operation.
- Hands-on approach and the ability to assist with daily operations.
- Exceptional ability to work well under pressure in a busy environment.
- Excellent customer service skills and strong communication abilities.
- Genuine passion for the hospitality industry and a drive to propel the hotel's success forward.
- Strong leadership and motivational skills.
- High level of understanding of current hospitality trends and awareness of competitors.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Front Office Manager
Posted today
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Job Description
Job Ref: YTL2187
Branch: Monkey Island Estate
Location: Monkey Island Estate, Maidenhead
Salary/Benefits: £30,000 per annum plus service charge and great benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 shifts per week, including weekends
Hours per week: 37.5
Posted date: 03/10/2025
Closing date: 16/11/2025
The Role of the Front Office Manager
Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.
We are looking for someone who has experience in a similar role for a 4 or 5* deluxe hotel or ready to step up from experienced Assistant Manager role. Opera knowledge is essential for this role.
The successful applicant will have confident communication skills, be friendly, organised, efficient and flexible. We pride ourselves on our customer experience so your focus on ensuring customer excellence will stand out.
Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the river Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms. This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.
Our Culture
At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented, and guest-focused culture. We believe that the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience.
Top Benefits to work at Monkey Island Estate
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years' service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
About YTL Hotels
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
Our Philosophy
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
The Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the River Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms.
This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.
Front Office Developer
Posted today
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Job Description
We are hiring a Front Office Technical Team Lead in London.
Since 1989, CMC Markets has been at the forefront of online financial trading, providing award-winning platforms that allow clients to trade over 10,000 financial instruments across shares, indices, FX, commodities, and more. We’re listed on the London Stock Exchange and operate in 13 countries — and our success is powered by exceptional people.
We’re now looking for a talented team-oriented developer who thrives in a collaborative environment, enjoys solving complex technical challenges, and wants to make an impact in a fast-paced, global setting. Join our Pricing & Risk team , working on our front-office pricing and trading platform. This is a hands-on role focused on building and maintaining distributed backend systems that support our market-making business across multiple asset classes — including Equities, FX, Crypto, and Commodities .
What You’ll Do:
- Design, develop, and maintain backend infrastructure, microservices, APIs, and business logic for our pricing and trading systems.
- Partner with front-end developers, quants, and front-office users to deliver efficient, scalable, and high-performance solutions.
- Drive technical decisions and architecture trade-offs with a focus on scalability, maintainability, and performance.
- Mentor and support junior team members, promoting best practices in coding standards, code reviews, and release management.
- Respond to real-time trading issues in a fast-paced environment, ensuring minimal business disruption.
Key Skills & Experience:
- Strong expertise in Java , Spring Framework/Spring Boot , or similar backend frameworks.
- Proven experience designing and developing API-based, microservices-driven architectures .
- Solid understanding of low-latency, multi-threaded systems and distributed messaging .
- Experience mentoring developers and promoting best practices in code quality and architecture.
- Collaborative mindset with experience working closely with business stakeholders and cross-functional teams.
Desirable Experience:
- Exposure to CEP engines (Esper) or other live stream aggregation technologies.
- Familiarity with authentication, authorization, and endpoint security .
- Experience with C# / HTML / JavaScript and AWS / Terraform / CI-CD pipelines .
Why Join CMC Markets?
- Work on high-performance trading systems that have global impact.
- Collaborate with a team of passionate technologists and market experts.
- Be part of a company that values innovation, integrity, and excellence .
- Enjoy a supportive culture with opportunities for career growth and development .
*** Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week . ***
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Front Office Supervisor
Posted 2 days ago
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Job Description
**A WORLD OF REWARDS**
+ **Annual Salary of £25750 plus incentives**
+ **Uniform provided**
+ **Free** **and healthy** **meals** when on duty
+ **Grow your Career!**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Free Parking**
+ **Guest Experience Day** **after successfully passing probation**
+ **Modern and inclusive** **Team Member's areas**
**Please note that this is a fixed-term contract for 1 year**
**What will I be doing?**
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C16U_
**EOE/AA/Disabled/Veterans**
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Front Office Supervisor
Posted 2 days ago
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Job Description
**A WORLD OF REWARDS**
+ **Hourly rate:** £13.10
+ **Smart uniform provided** andlaundered
+ **Free and healthy** **meals** when on duty
+ **Grow your Career** your next position could beas a Housekeeping Supervisor
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Discounted Taxi** when public transports stop running
+ **Modern and inclusive** Team Member's areas
**You will join** the Front Office team, working in the reception area of the hotel.
**You enjoy** supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
**Are you** an ambitious hotelier, with some experience leading a team or ready for your first leadership position?Do you have passion for exceptional customer service, excellent communication, coaching, and problem-solving skills?Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C1FB_
**EOE/AA/Disabled/Veterans**
Front Office Supervisor
Posted 5 days ago
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Job Description
**Conrad London St James** is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
+ Yearly Salary: **£30,412.81 plus upsell incentives**
+ A global travel program for team members
+ Meals whilst on duty
+ To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
+ The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
+ The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
+ The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
+ The Orchard, for afternoon teas and lighter meals
+ The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
+ Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**A Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.**
**What will I be doing?**
+ Supervise accurate and efficient Reception operations including check in/out procedures
+ Support Team Members in handling Guest requests and enquires to ensure a positive outcome
+ Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
+ Ensure a consistent, high level of customer service
+ Brief your team on any events or VIP guests in the hotel that day
+ Drive sales revenues and promote hotel services and facilities for up-selling opportunities
+ Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
+ Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
**What are we looking for?**
+ Experience supervising people and leading teams
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Ability to work on your own or as part of a team
+ Competent level of IT proficiency
**Travel:**
+ St James Park Tube Station **- District & Circle Line - across the road**
+ Westminster Tube Station **- Jubilee Line (4 Mins Walk)**
+ Victoria Station **(8 Mins Walk)**
+ Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C0W5_
**EOE/AA/Disabled/Veterans**
Front Office Porter
Posted 9 days ago
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Job Description
_InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland's first Le Petit Beefbar Restaurant._
As the largest luxury hotel brand in the world, we provide our guests with a brilliantly **cosmopolitan** stay of **discreet luxury** and **culinary expertise** . As a Luggage Porter/Door Person, your main duties and responsibilities will be providing guests with assistance in entering our Hotel, greeting them as they come and welcoming them with a friendly approach! You will support Concierge in moving luggage to rooms, communicating with the wider Front Office team in order to coordinate your approach.
Joining us as a Luggage Porter/Door Person we are looking for someone who has.
+ Availability to work 40 hours per week
+ Experience working as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
+ An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
+ Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
+ Ability to work together in the team with guests as our centre focus!
**In return for bringing the InterContinental life to our guests, you can expect to receive.**
+ **Financial security** - £12.60 per hour (£26,208.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ **Colleague perks** - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
+ **Wellbeing** - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
+ **Hotel specific benefits** - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
**If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.**
**You must meet the legal requirements to work in the UK.**
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.