44,292 Front Office jobs in the United Kingdom

Role: Front Office Manager
Location: Oxford

Salary / Rate of pay: 38,000 per annum

Platinum Recruitment is working in partnership with a 4-star hotel in Oxford, and we have a fantastic opportunity for a Front Office Manager to join their team.

Take a look at some of the perks on offer:

• Discounts across the group
• Support with training and qualifications
• Free parking on site
• Live in accommodation is available
• Refer a friend scheme
• Learning and development opportunities

Package

38,000 p.a. depending on experience

Why choose our Client?

Looking for a new, exciting career opportunity then look no further! As part of a growing portfolio of hotels and working with an exceptional team of Managers who are passionate about their teams ' successes, this is a fantastic role for a great leader of front office operations.

What's involved?

As the Front Office Manager, you'll lead the front office team, overseeing scheduling, training, and daily supervision. We're looking for someone with prior Front Office Manager experience, a proven track record of delivering excellent customer service, and strong leadership skills. Live-in accommodation is available.

Sound like the role for you? Then we would like to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Front Office Manager role in Oxford.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Kendal Swanepoel

Job Number: (phone number removed) / INDFOH

Job Role: Front Office Manager

Location: Oxford

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:**



As a Front Office Manager at St. Pancras London, you will manage front office functions and staff on a daily basis. Areas of responsibility include Front Desk and Switchboard Operations. As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.



**Responsibilities:** Here's what your journey with us entails


Fostering associate commitment to provide excellent service, participating in daily stand-up meetings and modelling desired service behaviours in all interaction with guests and associates.
Ensuring product & services delivered by Rooms operations meet or exceed guest expectations, creating customer loyalty and growing market share. Executing the brandu2019s service strategy and continually focusing on improving guest satisfaction.
The FOM is a key leader within the roomu2019s division department and is also required to support the duty management program.
Leading the Front Office department on the absence of the FOH Manager
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serving as a leader in displaying outstanding hospitality skills.
Empowering associates to provide excellent customer service.
Observing service behaviours of associates and providing feedback to individuals.
Maintaining high visibility in public areas during peak times.
Providing immediate assistance to guests as requested.
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Supporting the Front Office team in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Keeping Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Performing all jobs within the Front Office and Guest Services departments, as necessary.
Ensuring compliance with all Front Office policies, standards and procedures.
Conducting departmental meetings and continually communicating a clear and consistent message regarding the Front Office goals to produce desired results.
Ensuring staff is trained to comprehend and utilize night audit procedures and reports.
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met.



**Qualifications/Skills:**


Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask.
Ability to handle high pressure situations in a calm and efficient manner.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:**



As a Front Office Manager at St. Pancras London, you will manage front office functions and staff on a daily basis. Areas of responsibility include Front Desk and Switchboard Operations. As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.



**Responsibilities:** Here's what your journey with us entails


Fostering associate commitment to provide excellent service, participating in daily stand-up meetings and modelling desired service behaviours in all interaction with guests and associates.
Ensuring product & services delivered by Rooms operations meet or exceed guest expectations, creating customer loyalty and growing market share. Executing the brandu2019s service strategy and continually focusing on improving guest satisfaction.
The FOM is a key leader within the roomu2019s division department and is also required to support the duty management program.
Leading the Front Office department on the absence of the FOH Manager
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serving as a leader in displaying outstanding hospitality skills.
Empowering associates to provide excellent customer service.
Observing service behaviours of associates and providing feedback to individuals.
Maintaining high visibility in public areas during peak times.
Providing immediate assistance to guests as requested.
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Supporting the Front Office team in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Keeping Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Performing all jobs within the Front Office and Guest Services departments, as necessary.
Ensuring compliance with all Front Office policies, standards and procedures.
Conducting departmental meetings and continually communicating a clear and consistent message regarding the Front Office goals to produce desired results.
Ensuring staff is trained to comprehend and utilize night audit procedures and reports.
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met.



**Qualifications/Skills:**


Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask.
Ability to handle high pressure situations in a calm and efficient manner.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




**We are hiring for a** **Front Desk Supervisor**



Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.



**Rewards for worku2026. Benefits for your lifestyle**


Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent - award winning, experienced hospitality professionals
Discounted room nights & food and beverage - because your well-being means so much
Complimentary laundry, free meals on duty
Access to fabulous and flexible benefits to help you in and out of work
Eligible for Accommodation Service Charge



**POSITION SUMMARY**



Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



PREFERRED QUALIFICATIONS



Education: High school diploma or G.E.D. equivalent.



Related Work Experience: At least 1 year of related work experience.



Supervisory Experience: At least 1 year of supervisory experience.



License or Certification: None



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




**We are hiring for a** **Front Desk Supervisor**



Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.



**Rewards for worku2026. Benefits for your lifestyle**


Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent - award winning, experienced hospitality professionals
Discounted room nights & food and beverage - because your well-being means so much
Complimentary laundry, free meals on duty
Access to fabulous and flexible benefits to help you in and out of work
Eligible for Accommodation Service Charge



**POSITION SUMMARY**



Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



PREFERRED QUALIFICATIONS



Education: High school diploma or G.E.D. equivalent.



Related Work Experience: At least 1 year of related work experience.



Supervisory Experience: At least 1 year of supervisory experience.



License or Certification: None



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




**We are hiring for a** **Front Desk Supervisor**



Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.



**Rewards for worku2026. Benefits for your lifestyle**


Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent - award winning, experienced hospitality professionals
Discounted room nights & food and beverage - because your well-being means so much
Complimentary laundry, free meals on duty
Access to fabulous and flexible benefits to help you in and out of work
Eligible for Accommodation Service Charge



**POSITION SUMMARY**



Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



PREFERRED QUALIFICATIONS



Education: High school diploma or G.E.D. equivalent.



Related Work Experience: At least 1 year of related work experience.



Supervisory Experience: At least 1 year of supervisory experience.



License or Certification: None



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Non-Management




**We are hiring for a** **Front Desk Supervisor**



Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.



**Rewards for worku2026. Benefits for your lifestyle**


Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent - award winning, experienced hospitality professionals
Discounted room nights & food and beverage - because your well-being means so much
Complimentary laundry, free meals on duty
Access to fabulous and flexible benefits to help you in and out of work
Eligible for Accommodation Service Charge



**POSITION SUMMARY**



Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.



Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guestsu2019 service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



PREFERRED QUALIFICATIONS



Education: High school diploma or G.E.D. equivalent.



Related Work Experience: At least 1 year of related work experience.



Supervisory Experience: At least 1 year of supervisory experience.



License or Certification: None



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS.** **-** **Here itu2019s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, weu2019re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking**

**This is a part-time 24 hours a week role**

**A WORLD OF REWARDS**
**Salary u00a312.69** **Uniform provided** **Free** **and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Discounted dental and health cover** **Free Parking** **Guest Experience Day** **after successfully passing probation** **Modern and inclusive** **Team Memberu2019s areas**

**What will I be doing?**

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

**What are we looking for?**

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A relevant supervisory/management certificate/diploma or degree

**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Office Supervisor_

**Location:** _null_

**Requisition ID:** _HOT0BPKX_

**EOE/AA/Disabled/Veterans**