879 Front Office Manager jobs in the United Kingdom

Job Ref: YTL2187

Branch: Monkey Island Estate

Location: Monkey Island Estate, Maidenhead

Salary/Benefits: £30,000 per annum plus service charge and great benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 shifts per week, including weekends

Hours per week: 37.5

Posted date: 03/10/2025

Closing date: 16/11/2025

The Role of the Front Office Manager

Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.

We are looking for someone who has experience in a similar role for a 4 or 5* deluxe hotel or ready to step up from experienced Assistant Manager role. Opera knowledge is essential for this role.

The successful applicant will have confident communication skills, be friendly, organised, efficient and flexible. We pride ourselves on our customer experience so your focus on ensuring customer excellence will stand out.

Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the river Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms. This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.

Our Culture

At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented, and guest-focused culture. We believe that the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience.

Top Benefits to work at Monkey Island Estate

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years' service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

The Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the River Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms.

This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It's more than just a job; it's a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF ROLE

Provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the daily operation.

EXPECTATIONS

The Assistant Front Office Manager is expected to:

• Always maintain a consistently professional demeanor.
• Represent NoMad London positively in all interactions with internal and external stakeholders.
• Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
• Effectively manage workload and responsibilities with efficiency.
• Foster clear and effective communication within the team, across departments and between both hotels and management.
• Exhibit strong leadership skills to guide and inspire the team.
• Champion our company values and foster a positive and collaborative approach across all departments.

RESPONSIBILITIES

The main responsibilities of the Assistant Front Office Manager are summarised below, the list is not exhaustive:

• Ensure that the reception team projects a warm, professional, and welcome image by creating a positive, encouraging, and fun place to work for our team.
• Responsible for supervising the reception team with the running of the daily operations and looking after guest during check-in and check-out.
• Manage a team of Duty Managers and Night Managers, providing support and cover to Duty Managers and Night Managers where necessary.
• Maximising the guest experience whilst by responding to guest reviews online; proactively seeking guest feedback; and having open communication with team members and guests to identify any preventable issues from arising. And responding to guest feedback in a timely manner.
• Assist the Front Office Manager (FOM) with ensuring spending remains within budget by understanding what is necessary for hotel performance. Getting involved in placing orders, tracking expenditures and monthly reports to be sent to the FOM.
• Where necessary, attend morning operations meetings in the absence of the FOM to be familiar with daily arrivals.
• Having sound knowledge of hotel policies and procedures to ensure compliance within the team, including health and safety, fire safety etc.
• Raise concerns to the FOM regarding team member performance, where appropriate. Supporting with People & Development policies to ensure management of situations, including investigations and performance management.
• Supporting the FOM to ensure corrective training is implemented based on the feedback received.
• Develop and implement new standard operating procedures (SOPs) to enhance front office operations.
• Help create a positive, encouraging and fun place to work for our team.
• Drive upsells identifying opportunities for the reception team to upsell rooms categories, packages, and additional services.
• Work closely with the FOM to support with finance follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling etc. Monitor spending on company cards ensuring all administrative recording has been completed accurately.
• Shift coordination, create rotas and monitor team attendance, checking clock in/out systems ensuring accurate hours are recorded ready for payroll and any lateness/absence is recorded
• Responsible for emergency and health/safety related situations.
• Maintaining knowledge of all that is going on in the hotel, city information and event activities; and remaining commercially aware to be always up-to-date and advise the FOM and Director of Rooms where requested.
• Assisting with recruitment, reviewing CV's and conducting interviews.
• Responsible for monitoring and controlling room inventory management with maximum efficiency.
• Ensure sensitive information about guests, staff or business is kept confidential.
• Adhere to task list and responsibilities communicated by management.
• To undertake any other reasonable task or request as directed by the management.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

INDFOH

Front Office Manager - Aberdeen

Front Office Manager Mercure Aberdeen Caledonian Hotel 27,000 - 29,000 Location Description

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

We are looking for a diligent Front Office Manager to join and lead our Front Office team. Someone who epitomises trust and reliability, assuming ownership of front desk operations with innovation and adaptability. Their commitment to guest service excellence resonates in their approachable leadership, fostering team loyalty through integrity and an unwavering pursuit of high standards. They adeptly oversee diverse reception tasks, showcasing unwavering dedication to exceptional service and ensuring seamless guest experiences during their stay.

Key Responsibilities:
• Evaluate and action guest feedback to ensure positive and consistent service results
• Consistently focus on ways to improve and drive customer service standards within your department
• Manage and coach all reception/front office team members to ensure brand/company standards are adhered to at all times
• Understand and review brand standards to ensure your department is compliant at all times
• Understand and be aware of average room rate, occupancy and be aware of budgeted and actual department figures
• Control payroll costs for the department in line with budget and forecasted business levels
• Be knowledgeable on the hotel occupancy at all times to maximise commercially when selling rooms
• Maximise on commercial opportunities by taking every opportunity to upsell within your department and hotel
• Monitor all guest accounts ensuring all charges are posted correctly with supporting documentation, working closely with the revenue and finance department to ensure accurate accounts, including allowances and adjustments
• Take reservations in line with company and brand standard
• Lead and promote a positive working environment, driving for excellent engagement from your team
• Maintain effective communication with all departments in the hotel
• Encourage ideas for improvement from employees, in order to create a versatile team
• Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments
• Complete performance reviews and regular catch-up meetings with your team, ensuring any concerns are addressed appropriately
• Set and distinguish clear objectives for you team in line with the hotel business plan
• Train and coach employees in the front office department and create development plans for continual professional development
• Ensure good working relationships with all colleagues in your department and hotel

At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.

• Lead, train, and motivate a team of front desk associates to deliver exceptional service.
• Oversee all front office operations, ensuring efficiency and adherence to hotel standards.
• Manage guest inquiries, requests, and complaints promptly and professionally, turning potential issues into positive experiences.
• Implement and maintain effective reservation and room assignment procedures.
• Develop and manage departmental budgets, controlling costs and optimising revenue.
• Collaborate with other hotel departments to ensure seamless guest service delivery.
• Monitor guest feedback and implement strategies for continuous improvement.
• Ensure the security and accuracy of all financial transactions handled by the front desk.
• Stay abreast of local attractions and amenities to provide informed recommendations to guests.
• Uphold the hotel's brand reputation and service ethos at all times.

• Proven experience in a similar front office management role within the hospitality sector, preferably in a boutique or luxury hotel environment.
• Exceptional interpersonal and communication skills, with a fluency in English.
• Strong leadership and team-building abilities.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Excellent problem-solving and decision-making skills under pressure.
• A passion for guest service and a keen eye for detail.
• Ability to work flexible hours, including evenings and weekends.
• A degree in Hospitality Management or a related field is advantageous but not essential if extensive experience is demonstrated.

• Oversee daily front office operations, including reception, concierge, and bell services.
• Manage guest check-ins, check-outs, and room assignments.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure all staff adhere to hotel service standards and procedures.
• Train, mentor, and evaluate front office team members.
• Manage reservation systems and ensure accuracy of guest information.
• Coordinate with other departments to ensure smooth guest experiences.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Maintain a safe and secure environment for guests and staff.

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel setting.
• Proficiency in hotel management software (PMS).
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A passion for delivering exceptional customer service.
• Flexibility to work shifts, including evenings and weekends.

• Oversee daily operations of the front desk, including check-in, check-out, concierge, and bell services.
• Lead, train, motivate, and manage the front office team to ensure high levels of performance and guest satisfaction.
• Develop and implement service standards and standard operating procedures for the front office department.
• Ensure all guest interactions are professional, courteous, and efficient, addressing inquiries and resolving issues promptly.
• Manage guest feedback and complaints, taking proactive steps to ensure guest satisfaction and loyalty.
• Coordinate with other hotel departments (e.g., Housekeeping, Food & Beverage, Maintenance) to ensure a seamless guest experience.
• Monitor and manage room inventory, rates, and availability in conjunction with the Revenue Management team.
• Prepare departmental budgets, forecasts, and reports, monitoring performance against financial targets.
• Implement and manage the hotel's Property Management System (PMS) and other relevant software.
• Ensure the security and accuracy of all cash handling procedures and financial transactions.
• Maintain a high standard of presentation and organization within the lobby and front office areas.
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
• Identify training needs and opportunities for staff development within the front office team.
• Ensure compliance with all hotel policies, procedures, and safety regulations.
• Act as a key point of contact for VIP guests, ensuring personalized service.

• Minimum of 3-5 years of experience in a supervisory or management role within hotel front office operations.
• Proven experience in luxury hotel environments is highly desirable.
• Proficiency with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Strong understanding of hotel operations, revenue management principles, and customer service best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and decision-making skills.
• Experience in staff training and development.
• A genuine passion for hospitality and creating memorable guest experiences.
• Fluency in English; additional languages are a plus.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by hotel operations.
• A professional and polished demeanor.
• Degree or diploma in Hospitality Management or a related field is preferred.

Assistant Front Office Manager - London

Assistant Front Office Manager St Martins Lane Hotel

The Opportunity

At our 5-star lifestyle hotel, the lobby is more than a space-it's a stage. First impressions matter, and we're looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

Your Role
As Assistant Front Office Manager, you'll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check-in to fond farewell, you'll ensure every moment is seamless, stylish, and sincerely warm.

What You'll Be Doing

• Lead and support the front office team across reception, concierge, and guest services.
• Ensure smooth daily operations and exceptional guest experiences.
• Handle escalations with confidence, empathy, and a solutions-first mindset.
• Coach and develop team members to deliver service with personality and polish.
• Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
• Step up as acting manager when needed-because you've got the poise and the plan.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a supervisory or assistant management role in a luxury hotel.
• A guest-first mindset and a calm, confident approach to problem-solving.
• Strong leadership, communication, and organisational skills.
• A passion for people, service, and creating unforgettable moments.
• Flexibility to work shifts, weekends, and special events.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.