879 Front Office Manager jobs in the United Kingdom
Front Office Manager
Posted today
Job Viewed
Job Description
We are delighted to present an exciting opportunity for a Front Office Manager to join our vibrant and highly successful team at The Soho Hotel, a proud member of Firmdale Hotels. Firmdale Hotels is renowned for its award-winning combination of design, service, and attention to detail, making it a leader in the boutique hotel industry.
As the Front Office Manager, you will be at the heart of our Front of House operations, ensuring the smooth day-to-day running of the department. Your role is pivotal in delivering an unforgettable, personalized experience for each and every guest. We seek a dynamic people manager who empowers staff, advocates personal growth, and fosters an environment of excellence.
Responsibilities:
- Oversee daily operations of the Front of House department to ensure exceptional guest experiences.
- Lead recruitment, training, and development efforts to cultivate a high-performing team.
- Manage staff development, conduct annual appraisals, and handle employee relations.
- Motivate and inspire the Front of House team to reach their full potential and deliver top-tier customer service.
- Handle complaints effectively and maintain Firmdale's high standards.
- Manage the financial aspects of the department, including budgets and forecasting.
- Produce weekly and monthly departmental reports for senior management.
- Foster strong working relationships with colleagues and guests.
What you Need:
- Proven experience as a Front of House Manager or Reception Manager in a high-end operation.
- Hands-on approach and the ability to assist with daily operations.
- Exceptional ability to work well under pressure in a busy environment.
- Excellent customer service skills and strong communication abilities.
- Genuine passion for the hospitality industry and a drive to propel the hotel's success forward.
- Strong leadership and motivational skills.
- High level of understanding of current hospitality trends and awareness of competitors.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Front Office Manager
Posted today
Job Viewed
Job Description
Job Ref: YTL2187
Branch: Monkey Island Estate
Location: Monkey Island Estate, Maidenhead
Salary/Benefits: £30,000 per annum plus service charge and great benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 shifts per week, including weekends
Hours per week: 37.5
Posted date: 03/10/2025
Closing date: 16/11/2025
The Role of the Front Office Manager
Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.
We are looking for someone who has experience in a similar role for a 4 or 5* deluxe hotel or ready to step up from experienced Assistant Manager role. Opera knowledge is essential for this role.
The successful applicant will have confident communication skills, be friendly, organised, efficient and flexible. We pride ourselves on our customer experience so your focus on ensuring customer excellence will stand out.
Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the river Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms. This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.
Our Culture
At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented, and guest-focused culture. We believe that the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience.
Top Benefits to work at Monkey Island Estate
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years' service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
About YTL Hotels
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
Our Philosophy
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
The Monkey Island Estate is a hidden gem in the gorgeous Berkshire Countryside. A beautiful private island on the River Thames. One of the Small Luxury Hotels of the world it consists of three stunning residences and 41 bedrooms.
This lovingly restored property is in the picturesque village of Bray, close to Windsor, Slough Maidenhead. Hard to believe that this tranquil location is less than 25 miles from the centre of London.
Front Office Manager
Posted 13 days ago
Job Viewed
Job Description
**Yearly Salary of £40,000**
**A WORLD OF REWARDS**
+ Free and healthy meals when on duty
+ Grow your Career!
+ Personal Development programmes designed to support you at every step of your career
+ A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ Guest Experience Day **1 night stay with breakfast per year**
+ Team Member Referral Program
+ High street discounts: with Perks at Work
+ Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
+ Discounted dental and health cover
+ Free Parking
+ Modern and inclusive **Team Member's areas**
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
+ Oversee the entire Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Set departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings and produce minutes
+ Manage staff performance issues in compliance with company policies and procedures
+ Recruit, manage, train and develop the Front Office team
**What are we looking for?**
+ A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Experience of managing people and developing people
+ Previous experience of managing a department and Profit and Loss account
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0C0A7_
**EOE/AA/Disabled/Veterans**
Assistant Front Office Manager
Posted today
Job Viewed
Job Description
THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It's more than just a job; it's a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE
Provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the daily operation.
EXPECTATIONS
The Assistant Front Office Manager is expected to:
- Always maintain a consistently professional demeanor.
- Represent NoMad London positively in all interactions with internal and external stakeholders.
- Always adhere to company policies and procedures, including but not limited to Health & Safety policies, HR guidelines and compliance trainings.
- Effectively manage workload and responsibilities with efficiency.
- Foster clear and effective communication within the team, across departments and between both hotels and management.
- Exhibit strong leadership skills to guide and inspire the team.
- Champion our company values and foster a positive and collaborative approach across all departments.
RESPONSIBILITIES
The main responsibilities of the Assistant Front Office Manager are summarised below, the list is not exhaustive:
- Ensure that the reception team projects a warm, professional, and welcome image by creating a positive, encouraging, and fun place to work for our team.
- Responsible for supervising the reception team with the running of the daily operations and looking after guest during check-in and check-out.
- Manage a team of Duty Managers and Night Managers, providing support and cover to Duty Managers and Night Managers where necessary.
- Maximising the guest experience whilst by responding to guest reviews online; proactively seeking guest feedback; and having open communication with team members and guests to identify any preventable issues from arising. And responding to guest feedback in a timely manner.
- Assist the Front Office Manager (FOM) with ensuring spending remains within budget by understanding what is necessary for hotel performance. Getting involved in placing orders, tracking expenditures and monthly reports to be sent to the FOM.
- Where necessary, attend morning operations meetings in the absence of the FOM to be familiar with daily arrivals.
- Having sound knowledge of hotel policies and procedures to ensure compliance within the team, including health and safety, fire safety etc.
- Raise concerns to the FOM regarding team member performance, where appropriate. Supporting with People & Development policies to ensure management of situations, including investigations and performance management.
- Supporting the FOM to ensure corrective training is implemented based on the feedback received.
- Develop and implement new standard operating procedures (SOPs) to enhance front office operations.
- Help create a positive, encouraging and fun place to work for our team.
- Drive upsells identifying opportunities for the reception team to upsell rooms categories, packages, and additional services.
- Work closely with the FOM to support with finance follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling etc. Monitor spending on company cards ensuring all administrative recording has been completed accurately.
- Shift coordination, create rotas and monitor team attendance, checking clock in/out systems ensuring accurate hours are recorded ready for payroll and any lateness/absence is recorded
- Responsible for emergency and health/safety related situations.
- Maintaining knowledge of all that is going on in the hotel, city information and event activities; and remaining commercially aware to be always up-to-date and advise the FOM and Director of Rooms where requested.
- Assisting with recruitment, reviewing CV's and conducting interviews.
- Responsible for monitoring and controlling room inventory management with maximum efficiency.
- Ensure sensitive information about guests, staff or business is kept confidential.
- Adhere to task list and responsibilities communicated by management.
- To undertake any other reasonable task or request as directed by the management.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
INDFOH
Assistant Front Office Manager
Posted 4 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SDVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Hanbury Manor Hotel & Country Club - With its fragrant walled gardens, stately Jacobean country house the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression**
Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience "Wonderful Hospitality, Always." Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
We are now recruiting for a dynamic and passionate Assistant Front Office Manager to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic Front Office team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK's Thrive25 strategy.
**ARE YOU ELIGIBLE TO WORK IN THE UK?**
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Concierge/Door Staff, Front Desk/ Nights. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
**What is in it for you?**
You'll be supported in and out of the workplace through:
+ Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
+ Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
+ Complimentary private healthcare via AXA
+ Fantastic management Bonus Scheme
+ Length of service rewards
+ Monthly/yearly recognition schemes
+ Extensive training both internally and externally
+ World-class career opportunities internationally within Marriott hotels tailored to your specific needs
+ Heavily discounted room rates for you & friends and family
+ Professional learning and development opportunities
+ Complimentary meals on duty
+ Complimentary dry cleaning - we want you to look smart and well-groomed at all times
+ Complimentary use of Gym - because your well-being is important
+ Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
+ Enhanced Pension scheme
+ Cycle to work scheme
+ Access to major high street discounts so you can treat your friends and family
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#LI-BR1
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Front Office Manager - Aberdeen
Posted today
Job Viewed
Job Description
Front Office Manager - Aberdeen
Front Office Manager Mercure Aberdeen Caledonian Hotel 27,000 - 29,000 Location Description
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Job DescriptionWe are looking for a diligent Front Office Manager to join and lead our Front Office team. Someone who epitomises trust and reliability, assuming ownership of front desk operations with innovation and adaptability. Their commitment to guest service excellence resonates in their approachable leadership, fostering team loyalty through integrity and an unwavering pursuit of high standards. They adeptly oversee diverse reception tasks, showcasing unwavering dedication to exceptional service and ensuring seamless guest experiences during their stay.
Key Responsibilities:
• Evaluate and action guest feedback to ensure positive and consistent service results
• Consistently focus on ways to improve and drive customer service standards within your department
• Manage and coach all reception/front office team members to ensure brand/company standards are adhered to at all times
• Understand and review brand standards to ensure your department is compliant at all times
• Understand and be aware of average room rate, occupancy and be aware of budgeted and actual department figures
• Control payroll costs for the department in line with budget and forecasted business levels
• Be knowledgeable on the hotel occupancy at all times to maximise commercially when selling rooms
• Maximise on commercial opportunities by taking every opportunity to upsell within your department and hotel
• Monitor all guest accounts ensuring all charges are posted correctly with supporting documentation, working closely with the revenue and finance department to ensure accurate accounts, including allowances and adjustments
• Take reservations in line with company and brand standard
• Lead and promote a positive working environment, driving for excellent engagement from your team
• Maintain effective communication with all departments in the hotel
• Encourage ideas for improvement from employees, in order to create a versatile team
• Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments
• Complete performance reviews and regular catch-up meetings with your team, ensuring any concerns are addressed appropriately
• Set and distinguish clear objectives for you team in line with the hotel business plan
• Train and coach employees in the front office department and create development plans for continual professional development
• Ensure good working relationships with all colleagues in your department and hotel
At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
Troo Benefits- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
- Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Boutique Hotel Front Office Manager
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead, train, and motivate a team of front desk associates to deliver exceptional service.
- Oversee all front office operations, ensuring efficiency and adherence to hotel standards.
- Manage guest inquiries, requests, and complaints promptly and professionally, turning potential issues into positive experiences.
- Implement and maintain effective reservation and room assignment procedures.
- Develop and manage departmental budgets, controlling costs and optimising revenue.
- Collaborate with other hotel departments to ensure seamless guest service delivery.
- Monitor guest feedback and implement strategies for continuous improvement.
- Ensure the security and accuracy of all financial transactions handled by the front desk.
- Stay abreast of local attractions and amenities to provide informed recommendations to guests.
- Uphold the hotel's brand reputation and service ethos at all times.
Qualifications:
- Proven experience in a similar front office management role within the hospitality sector, preferably in a boutique or luxury hotel environment.
- Exceptional interpersonal and communication skills, with a fluency in English.
- Strong leadership and team-building abilities.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Excellent problem-solving and decision-making skills under pressure.
- A passion for guest service and a keen eye for detail.
- Ability to work flexible hours, including evenings and weekends.
- A degree in Hospitality Management or a related field is advantageous but not essential if extensive experience is demonstrated.
This hybrid role offers a blend of on-site management and potential for remote administrative tasks, contributing to a dynamic work environment. Join a team that values excellence and is committed to providing an unparalleled guest experience.
Be The First To Know
About the latest Front office manager Jobs in United Kingdom !
Boutique Hotel Front Office Manager
Posted 12 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee daily front office operations, including reception, concierge, and bell services.
- Manage guest check-ins, check-outs, and room assignments.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure all staff adhere to hotel service standards and procedures.
- Train, mentor, and evaluate front office team members.
- Manage reservation systems and ensure accuracy of guest information.
- Coordinate with other departments to ensure smooth guest experiences.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Maintain a safe and secure environment for guests and staff.
- Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel setting.
- Proficiency in hotel management software (PMS).
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- A passion for delivering exceptional customer service.
- Flexibility to work shifts, including evenings and weekends.
Luxury Hotel Front Office Manager
Posted 17 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee daily operations of the front desk, including check-in, check-out, concierge, and bell services.
- Lead, train, motivate, and manage the front office team to ensure high levels of performance and guest satisfaction.
- Develop and implement service standards and standard operating procedures for the front office department.
- Ensure all guest interactions are professional, courteous, and efficient, addressing inquiries and resolving issues promptly.
- Manage guest feedback and complaints, taking proactive steps to ensure guest satisfaction and loyalty.
- Coordinate with other hotel departments (e.g., Housekeeping, Food & Beverage, Maintenance) to ensure a seamless guest experience.
- Monitor and manage room inventory, rates, and availability in conjunction with the Revenue Management team.
- Prepare departmental budgets, forecasts, and reports, monitoring performance against financial targets.
- Implement and manage the hotel's Property Management System (PMS) and other relevant software.
- Ensure the security and accuracy of all cash handling procedures and financial transactions.
- Maintain a high standard of presentation and organization within the lobby and front office areas.
- Conduct regular team meetings to communicate goals, updates, and performance feedback.
- Identify training needs and opportunities for staff development within the front office team.
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- Act as a key point of contact for VIP guests, ensuring personalized service.
- Minimum of 3-5 years of experience in a supervisory or management role within hotel front office operations.
- Proven experience in luxury hotel environments is highly desirable.
- Proficiency with Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Strong understanding of hotel operations, revenue management principles, and customer service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving abilities and decision-making skills.
- Experience in staff training and development.
- A genuine passion for hospitality and creating memorable guest experiences.
- Fluency in English; additional languages are a plus.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by hotel operations.
- A professional and polished demeanor.
- Degree or diploma in Hospitality Management or a related field is preferred.
Assistant Front Office Manager - London
Posted today
Job Viewed
Job Description
Assistant Front Office Manager - London
Assistant Front Office Manager St Martins Lane Hotel
The Opportunity
At our 5-star lifestyle hotel, the lobby is more than a space-it's a stage. First impressions matter, and we're looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.
Your Role
As Assistant Front Office Manager, you'll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check-in to fond farewell, you'll ensure every moment is seamless, stylish, and sincerely warm.
What You'll Be Doing
- Lead and support the front office team across reception, concierge, and guest services.
- Ensure smooth daily operations and exceptional guest experiences.
- Handle escalations with confidence, empathy, and a solutions-first mindset.
- Coach and develop team members to deliver service with personality and polish.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
- Step up as acting manager when needed-because you've got the poise and the plan.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Previous experience in a supervisory or assistant management role in a luxury hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A passion for people, service, and creating unforgettable moments.
- Flexibility to work shifts, weekends, and special events.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.