976 Front Office Manager jobs in the United Kingdom

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:**



As a Front Office Manager at St. Pancras London, you will manage front office functions and staff on a daily basis. Areas of responsibility include Front Desk and Switchboard Operations. As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.



**Responsibilities:** Here's what your journey with us entails


Fostering associate commitment to provide excellent service, participating in daily stand-up meetings and modelling desired service behaviours in all interaction with guests and associates.
Ensuring product & services delivered by Rooms operations meet or exceed guest expectations, creating customer loyalty and growing market share. Executing the brandu2019s service strategy and continually focusing on improving guest satisfaction.
The FOM is a key leader within the roomu2019s division department and is also required to support the duty management program.
Leading the Front Office department on the absence of the FOH Manager
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serving as a leader in displaying outstanding hospitality skills.
Empowering associates to provide excellent customer service.
Observing service behaviours of associates and providing feedback to individuals.
Maintaining high visibility in public areas during peak times.
Providing immediate assistance to guests as requested.
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Supporting the Front Office team in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Keeping Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Performing all jobs within the Front Office and Guest Services departments, as necessary.
Ensuring compliance with all Front Office policies, standards and procedures.
Conducting departmental meetings and continually communicating a clear and consistent message regarding the Front Office goals to produce desired results.
Ensuring staff is trained to comprehend and utilize night audit procedures and reports.
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met.



**Qualifications/Skills:**


Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask.
Ability to handle high pressure situations in a calm and efficient manner.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:**



As a Front Office Manager at St. Pancras London, you will manage front office functions and staff on a daily basis. Areas of responsibility include Front Desk and Switchboard Operations. As a department head, directs and works with managers and associates to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.



**Responsibilities:** Here's what your journey with us entails


Fostering associate commitment to provide excellent service, participating in daily stand-up meetings and modelling desired service behaviours in all interaction with guests and associates.
Ensuring product & services delivered by Rooms operations meet or exceed guest expectations, creating customer loyalty and growing market share. Executing the brandu2019s service strategy and continually focusing on improving guest satisfaction.
The FOM is a key leader within the roomu2019s division department and is also required to support the duty management program.
Leading the Front Office department on the absence of the FOH Manager
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serving as a leader in displaying outstanding hospitality skills.
Empowering associates to provide excellent customer service.
Observing service behaviours of associates and providing feedback to individuals.
Maintaining high visibility in public areas during peak times.
Providing immediate assistance to guests as requested.
Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Supporting the Front Office team in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Keeping Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Performing all jobs within the Front Office and Guest Services departments, as necessary.
Ensuring compliance with all Front Office policies, standards and procedures.
Conducting departmental meetings and continually communicating a clear and consistent message regarding the Front Office goals to produce desired results.
Ensuring staff is trained to comprehend and utilize night audit procedures and reports.
Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met.



**Qualifications/Skills:**


Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Strong attention to detail and understanding of quality management systems, standards, and procedures with a passion for delivering excellence in customer service.
Exceptional interpersonal, organisational and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams with the ability to multitask.
Ability to handle high pressure situations in a calm and efficient manner.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

Role: Front Office Manager
Location: Oxford

Salary / Rate of pay: 38,000 per annum

Platinum Recruitment is working in partnership with a 4-star hotel in Oxford, and we have a fantastic opportunity for a Front Office Manager to join their team.

Take a look at some of the perks on offer:

• Discounts across the group
• Support with training and qualifications
• Free parking on site
• Live in accommodation is available
• Refer a friend scheme
• Learning and development opportunities

Package

38,000 p.a. depending on experience

Why choose our Client?

Looking for a new, exciting career opportunity then look no further! As part of a growing portfolio of hotels and working with an exceptional team of Managers who are passionate about their teams ' successes, this is a fantastic role for a great leader of front office operations.

What's involved?

As the Front Office Manager, you'll lead the front office team, overseeing scheduling, training, and daily supervision. We're looking for someone with prior Front Office Manager experience, a proven track record of delivering excellent customer service, and strong leadership skills. Live-in accommodation is available.

Sound like the role for you? Then we would like to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Front Office Manager role in Oxford.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Kendal Swanepoel

Job Number: (phone number removed) / INDFOH

Job Role: Front Office Manager

Location: Oxford

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

A luxury hotel in the heart of Cardiff, Wales, UK is seeking a polished and professional Front Office Manager to lead their guest services team. This role is crucial in ensuring an exceptional guest experience from arrival to departure, upholding the hotel's reputation for outstanding hospitality. You will be responsible for overseeing all front desk operations, including check-in/check-out, concierge services, reservations, and guest relations. Key duties include managing and training the front desk staff, implementing service standards, handling guest inquiries and resolving complaints efficiently, and coordinating with other hotel departments to ensure seamless service delivery. The ideal candidate will have a minimum of 4 years of experience in hotel front office operations, with at least 2 years in a supervisory or management role. A diploma or degree in Hospitality Management or a related field is preferred. Excellent communication, customer service, and problem-solving skills are essential. Proficiency in hotel management software (PMS) such as Opera or Fidelio is required. You should possess strong leadership qualities, a keen eye for detail, and the ability to remain calm and professional under pressure. This hybrid role requires a willingness to work flexible hours, including evenings, weekends, and holidays, as needed to ensure continuous high-level service. Our client offers a supportive work environment and opportunities for professional development within the hospitality industry. Be at the forefront of guest satisfaction in a vibrant city. Your leadership will be key to creating memorable experiences for every guest, ensuring repeat business and positive reviews. Join a team dedicated to excellence in service and guest care.

Our client, a highly-regarded hotel situated in the heart of Oxford , is seeking an experienced and dynamic Hotel Front Office Manager. This leadership role is essential for ensuring exceptional guest experiences from the moment of arrival to departure. The Front Office Manager will oversee all aspects of the front desk operations, including reception, concierge, bell services, and guest relations. You will be responsible for leading and motivating a team of front desk staff, managing guest services, handling inquiries and complaints, and ensuring the smooth running of daily hotel operations. Key duties involve implementing and maintaining high service standards, managing staff scheduling and training, overseeing room inventory and rates, and contributing to departmental budgeting and financial performance. The ideal candidate will possess a strong background in hotel management, particularly in front office operations, with excellent communication, interpersonal, and problem-solving skills. A commitment to delivering outstanding customer service and a proven ability to lead and develop a team are crucial. Experience with hotel property management systems (PMS) is required. This is an exciting opportunity to join a reputable establishment and shape the guest experience in one of the UK's most historic cities.

Key Responsibilities:

• Manage all front office operations, including reception, concierge, and guest services.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Ensure efficient check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain high standards of guest satisfaction and service quality.
• Manage room inventory, rates, and availability across various channels.
• Develop and implement front office policies and procedures.
• Oversee departmental budgeting and cost control measures.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Monitor and analyze front office performance metrics.

Qualifications:

• Proven experience as a Front Office Manager or Assistant Front Office Manager.
• Extensive knowledge of hotel operations and customer service principles.
• Proficiency in hotel property management systems (PMS).
• Strong leadership, team management, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and manage multiple tasks effectively.
• A passion for providing outstanding guest service.
• Bachelor's degree in Hospitality Management or a related field is preferred.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Are you a natural leader with a passion for creating unforgettable guest experiences?**



Join our vibrant team as an **Assistant Front Office Manager** and become a key player in shaping the heart of our hotel!



At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.



**What You'll Do: Your Impact & Responsibilities**



As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.


**Lead & Inspire:** Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
**Operational Excellence:** Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
**Guest Experience Champion:** Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
**Problem Solver:** Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
**Strategic Support:** Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
**Team Development:** Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.



**Who We're Looking For: Your Skills & Experience**



You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.



**Experience:**



A high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area.



OR



2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no prior work experience required for degree holders).



**Skills:** Exceptional interpersonal and communication skills, a knack for fostering trust and cooperation, and the ability to influence and encourage others towards shared goals. You're organized, analytical, and thrive in a dynamic environment.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**Are you a natural leader with a passion for creating unforgettable guest experiences?**



Join our vibrant team as an **Assistant Front Office Manager** and become a key player in shaping the heart of our hotel!



At Marriott International, we believe our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We're not just offering a job; we're inviting you to become part of a global family dedicated to hospitality excellence, where your unique background is valued and celebrated every single day.



**What You'll Do: Your Impact & Responsibilities**



As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.


**Lead & Inspire:** Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
**Operational Excellence:** Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
**Guest Experience Champion:** Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
**Problem Solver:** Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
**Strategic Support:** Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
**Team Development:** Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.



**Who We're Looking For: Your Skills & Experience**



You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.



**Experience:**



A high school diploma or GED with at least 2 years of experience in guest services, front desk, or a related professional area.



OR



2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no prior work experience required for degree holders).



**Skills:** Exceptional interpersonal and communication skills, a knack for fostering trust and cooperation, and the ability to influence and encourage others towards shared goals. You're organized, analytical, and thrive in a dynamic environment.



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.