86 Fujitsu jobs in Bracknell

Who are we?  

We hire those that seek to innovate across people, process and technology. Join our global workforce, visualise the future and strive for success. Our engineering campus and corporate offices in the UK and US are optimal environments for ideas and innovation to flourish. 

ALL.SPACE, has developed a smart terminal, capable of linking with all satellites, all networks, in all orbits, all at once. Our ground-breaking software-defined service enablement platform integrates intelligent routing, edge computing and on-demand services to deliver unprecedented network resilience and application performance. Our terminal designs operate as fully electronic beam steering systems. Our IP has applications across a wide range of market sectors including aeronautical, land mobile, maritime, and 5G. It provides broadband, multi-beam, two-way communications with dynamic tracking of geostationary and non-geostationary satellites or terrestrial nodes. 

We are looking for world class talent to join our high-performing team working on cutting edge technology in the satellite communications industry. We stand by our company values; INTEGRITY, INNOVATION & EXECUTION EXCELLENCE – giving you the opportunity to build your career in an environment where we encourage crisp decision-making, challenging the status-quo, championing your beliefs and ideas, sharing successes (and learning from failures) and working collaboratively with your fellow team members. 

ALL.SPACE is committed to practicing and promoting diversity, inclusion and equality in the workplace. We aim to lead by example by making satellite communications a more inviting and accessible industry for all.

Visit to learn more. 

The System Integration Engineer is responsible for testing and validating that new Terminal features meet specification and that the ALL.SPACE satellite Terminal operates and performs according to the specified requirements. Testing is performed at the low-level in close collaboration with the hardware and software teams and at the high-level, e.g. testing user interfaces (web and REST API) and over the air satellite communications. 

• Understand the system requirements and functionality, via the requirements, operator manual and other information. 

• Create Test Plans and specify any external equipment and facilities required for successful completion of Test campaigns. 

• Create Test scripts (Python, MATLAB, etc.) to automate the control of the Terminal and any associated test equipment (e.g. modems, signal generators, spectrum analysers, etc…). 

• Create scripts for data collection, post-processing and analysis. 

• Capture, document and publish test results to demonstrate system validation. 

• Capture and document any results needed for regulatory, compliance or certification purposes. 

• Capture, document and track the progress of any issues sighted during testing. 

• Where appropriate, automate the execution of system tests for efficient regression testing. 

• Support Service Delivery, for instance during demonstrations of new features and in the training of support staff. 

• Reproduce issues reported by customers in the field. 

• Provide testing results that inform the release management of new software, hardware or firmware releases. 

Requirements

• Candidate must hold a degree in an Electrical Engineering (or related) subject. 

• Previous experience in SATCOM or terrestrial mobile communications is a plus. 

• Experience in writing & debugging MATLAB, Python and/or C++. 

• Expertise in test management, including planning, specifying, running and gathering evidence of test results. 

• Strong interpersonal, written, and verbal communication skills; ability to work well in a diverse environment, good cross-functional communication skills. 

• Team-player, can-do attitude, and ability to work well in a group environment, while still contributing on an individual basis. 

• High level of self-motivation enjoys being challenged and learning new skills. 

• Ability to work in a dynamic, fast-paced environment with changing needs and requirements; ability to meet tough goals under high pressure and manage your time effectively. 

• Knowledge of antenna aspects, particularly the RF (ideally at Ku and/or Ka Band), Digital and signal affecting components. 

• Knowledge of satellite communications, constellations, modems, and related technologies 

• Familiarity with RF, Digital, Software, Hardware, Mechanical and Thermal concerns. 

Benefits

• Stock Options 

• Contributory Pension Scheme 3% standard

• 25 days Annual Leave + Public Holidays 

• Cycle-to-Work Scheme 

• Car Scheme (Salary Sacrifice) 

• Free On-Site Gym 

• Employee Assistance Programs

• Discounts Platform 

Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their fully remote technical services team. This role is integral to providing exceptional support and resolving complex technical issues for our diverse client base. You will be the first line of advanced technical assistance, ensuring client satisfaction and the smooth operation of their IT infrastructure.

Key Responsibilities:

• Provide expert technical support to clients via phone, email, and chat for a range of software and hardware issues.
• Diagnose, troubleshoot, and resolve complex technical problems in a timely and efficient manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed information.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, knowledge base articles, and FAQs to assist clients and support staff.
• Proactively monitor systems and identify potential issues before they impact clients.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Educate clients on product features and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Collaborate effectively with cross-functional teams to ensure seamless customer experience.
• Participate in training sessions to stay current with product updates and new technologies.
• Provide feedback to product development teams based on customer issues and requests.

Qualifications:

• Proven experience as a Technical Support Engineer, Helpdesk Technician, or similar IT support role.
• Strong technical aptitude with in-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
• Experience in troubleshooting cloud-based services is highly desirable.
• A proactive and results-oriented mindset with a commitment to customer satisfaction.

This is a fantastic opportunity to advance your technical support career within a dynamic, remote-first company, serving clients globally with a strong presence in Reading, Berkshire, UK .

Our client is seeking a proactive and technically adept Technical Support Lead to manage and mentor their customer service and helpdesk team. This role is crucial for ensuring the delivery of exceptional technical support to a diverse client base, based in Reading, Berkshire, UK . The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a comprehensive understanding of IT systems and common software applications. You will be responsible for overseeing daily operations, resolving complex technical issues, and implementing strategies to enhance customer satisfaction and support efficiency.

Key Responsibilities:

• Lead, train, and motivate a team of technical support specialists to deliver high-quality customer service.
• Manage the day-to-day operations of the helpdesk, ensuring timely and effective resolution of all support tickets.
• Serve as a point of escalation for complex technical issues, providing advanced troubleshooting and support.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queue performance, identify trends, and implement process improvements to enhance efficiency and customer experience.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborate with IT and development teams to identify and resolve recurring technical problems and provide feedback on product improvements.
• Conduct regular performance reviews and provide ongoing coaching and development opportunities for the support team.
• Manage user accounts, permissions, and hardware/software installations as needed.
• Contribute to the development and implementation of new support tools and technologies.
• Gather customer feedback and use it to drive improvements in service delivery.
• Stay up-to-date with the latest technological advancements relevant to customer support.

Qualifications and Skills:

• Proven experience in a technical support or helpdesk role, with at least 2-3 years in a lead or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common business software (e.g., Microsoft Office Suite, G Suite).
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively manage and mentor a team.
• Proficiency in remote support tools and techniques.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a strong asset.
• Ability to work under pressure and manage multiple priorities effectively.
• A customer-centric mindset with a passion for resolving issues and ensuring client satisfaction.

This role offers a competitive salary, opportunities for professional growth, and the chance to significantly impact customer satisfaction.

Our Client

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

What skills & experience you’ll bring to us?

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

What do we offer?

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

Other Benefits:

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Biomedical Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Technical Support Manager for Beckman Coulter Diagnostics is responsible to lead our technical support team for Clinical Chemistry diagnostics product lines. This role is critical in ensuring the highest level of customer satisfaction through effective management of the technical support function. The ideal candidate will have a deep understanding of the medical device industry, exceptional leadership skills, and a proven track record in technical support.
This position is part of the European Customer Care located in Europe and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Technical Support and Escalation Team and report to the Senior Manager Technical Support and Escalation responsible for
Leadership and Team Management:
+ Lead, mentor, and manage a team of technical support specialists, providing guidance, training, and performance evaluations.
+ Foster a collaborative and high-performance culture within the team.
+ Develop career paths and growth opportunities for team members.
+ Support team members in thinking solutions out of the box to elevate the customer experience.
+ Monitor the Product Line performances.
+ Managing and resolving escalated customer issues, coordinating with other departments when necessary.
Support Strategy and Operations:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of the technical support team.
+ Establish and monitor key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs) and customer satisfaction goals.
+ Coordinate and collaborate with other departments such as R&D, Quality Assurance, and Product Management to resolve complex technical issues and improve product quality.
+ Support new products and reagents introduction cascading the right information to local team of application and engineers
Customer Support:
+ Oversee the timely and accurate resolution of customer inquiries and technical issues through various support channels (phone, email, chat, etc.).
+ Handle escalated customer issues and provide hands-on support when necessary.
+ Ensure a high level of customer satisfaction by maintaining a customer-centric approach and delivering exceptional service.
+ Support Sales during customer visits to explain Service and Application performances and action plan when critical issues have been raised.
Technical Expertise:
+ Maintain a thorough understanding of the diagnostics product line, including features, functionality, common issues, and troubleshooting techniques.
+ Stay updated on industry trends, emerging technologies, and best practices in technical support and diagnostics.
+ Develop and maintain a comprehensive knowledge base of technical support documentation, FAQs, and troubleshooting guides.
Quality and Continuous Improvement:
+ Monitor and analyse support metrics to identify trends, areas for improvement, and training needs.
+ Implement continuous improvement initiatives to enhance the quality of support services.
+ Ensure compliance with regulatory requirements and quality standards in the diagnostics industry.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences, Information Technology) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or management role.
+ Strong background in the diagnostics industry, with knowledge of diagnostic instruments, assays, and related technologies.
+ Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Fluent English
Travel, Motor Vehicle Record Requirements:
+ Willingness to travel 50% of the time
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

Our client, a leading innovator in cloud-based enterprise solutions, is seeking a highly skilled Senior Technical Support Engineer to join their globally distributed, remote-first support team. In this critical role, you will be the primary point of contact for complex technical escalations, providing expert-level assistance to customers and ensuring the seamless operation of our client's cutting-edge software. You will diagnose and resolve intricate technical issues, identify root causes, and implement effective solutions, thereby enhancing customer satisfaction and retention. Responsibilities include: providing in-depth technical support via multiple channels (phone, email, chat), troubleshooting software and hardware issues, documenting technical solutions and knowledge base articles, collaborating with engineering and product teams to advocate for customer needs, and contributing to the continuous improvement of support processes. The ideal candidate will possess a strong background in IT support, a deep understanding of network infrastructure, operating systems (Windows/Linux), and cloud technologies. Excellent analytical, problem-solving, and communication skills are paramount. Previous experience with CRM systems and ticketing platforms is essential. This role is fully remote, offering significant flexibility and the chance to work with a talented international team. We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, combined with at least five years of experience in a senior technical support or helpdesk role. If you are a customer-focused, technically adept professional looking for a challenging and rewarding remote career, we encourage you to apply and become a vital part of our client's success.

Our client is seeking a dynamic and experienced Technical Support Lead to manage their customer support operations. This hybrid role combines the flexibility of remote work with the collaborative benefits of in-office team interaction at our Reading, Berkshire, UK location. You will be responsible for leading a team of technical support specialists, ensuring the timely and effective resolution of customer issues related to our software products. Your primary goal will be to maintain high levels of customer satisfaction by providing exceptional technical assistance and guidance. This involves managing support queues, prioritizing tickets, troubleshooting complex technical problems, and developing support documentation and knowledge base articles. You will also play a key role in identifying trends in support requests and providing feedback to the product and development teams to drive improvements. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of IT support principles. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. You should be adept at managing a team, motivating individuals, and fostering a positive and productive work environment. This role requires a proactive approach to customer service and a commitment to continuous improvement. You will be comfortable working both independently and as part of a collaborative team, contributing to a seamless customer experience.

Key Responsibilities:

• Lead and manage a team of technical support specialists.
• Oversee daily support operations, ensuring timely issue resolution.
• Prioritize and assign support tickets based on urgency and complexity.
• Troubleshoot and resolve complex technical issues related to software products.
• Develop and maintain support documentation, FAQs, and knowledge base articles.
• Train and mentor junior support staff, fostering skill development.
• Monitor support queue performance and identify areas for improvement.
• Analyze support trends and provide feedback to product and development teams.
• Ensure adherence to service level agreements (SLAs).
• Maintain positive relationships with customers and internal stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role.
• Proven experience with IT support ticketing systems and remote support tools.
• Strong understanding of software troubleshooting and problem-solving methodologies.
• Excellent communication, interpersonal, and customer service skills.
• Experience in managing and motivating a support team.
• Ability to work effectively in a hybrid environment, balancing remote and in-office duties in Reading, Berkshire, UK .
• Certifications such as ITIL or CompTIA A+ are a plus.

Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their dynamic team based in **Reading, Berkshire, UK**. This role is focused on providing advanced technical assistance and resolution for complex issues related to the company's innovative products and services. You will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network problems, ensuring minimal disruption to client operations. The ideal candidate will possess deep technical expertise, exceptional problem-solving skills, and a commitment to delivering outstanding customer support.

Key responsibilities include:

• Providing high-level technical support to clients, addressing complex hardware, software, and network issues.
• Diagnosing and resolving escalated technical problems through detailed investigation and analysis.
• Developing and implementing effective solutions to prevent recurrence of issues.
• Creating and maintaining comprehensive technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Collaborating with R&D and engineering teams to provide feedback on product performance and identify areas for improvement.
• Mentoring and guiding junior support engineers, sharing technical knowledge and best practices.
• Managing client relationships, ensuring timely communication and resolution of support tickets.
• Participating in the installation, configuration, and testing of new systems and upgrades.
• Staying up-to-date with the latest technological advancements and product updates.
• Ensuring customer satisfaction through efficient and effective problem resolution.

Essential qualifications and experience:

• A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5 years of experience in a technical support or field service role, with a focus on advanced troubleshooting.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Experience with diagnostic tools and methodologies for hardware, software, and network issues.
• Strong understanding of IT security principles.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to work independently and effectively manage time and priorities.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.

This is an excellent opportunity for a seasoned technical professional to take on challenging responsibilities and contribute to the success of a leading technology provider. You will be part of a supportive team environment committed to technical excellence.