26 Fujitsu jobs in Bracknell

Technical Support Analyst

Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requireme.

WHJS1_UKTJ

Technical Support Engineer
Location: Redhill
Contract: Permanent

We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.

As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for b.

WHJS1_UKTJ

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

Fluent French speaker?

Looking for a progressive role within IT / Technology and customer support? 

This is an amazing opportunity for someone either with a passion for IT (degree, college, "boot camp", personal development) and a customer facing background (customer services/hospitality/retail)  to begin their career within IT/Technology, begin a new career path or step into a more progressive role.

Our client will consider all backgrounds as long as you can speak fluent French, English and can showcase your  passion for IT (study/work experience etc). You must be customer facing and love supporting customers  to solving IT challenges. This will be similar to a first line technical support role and will require strong communication, relationship building, attention to detail and problem solving skills coupled with French language skills as the customers are French.

We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT.

We will consider any of the following backgrounds:

• Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH  Language skills; written and spoken.  
li>Motivated, driven, hard working applicants that will be working from the Reading Head Office every day.  < i>Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered.
• Previous work experience in the following would be amazing; technical support, IT Support or help desk.

We will consider:

li>Graduates or College/ School leavers who have complete some further study/certifications or work experience in a technology /IT related subject/field. < i>A career changer/returner/ex-military who has completed some further training within technology / IT and now wants an opportunity to develop their career within this field
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.

This role will be a customer facing role where most of the work will be over phone and email with some video meetings.

Duties/Requirements:

< i>Providing technical support; answering customer queries via phone & email < i>Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd higher level support personnel and pro-actively follows up status of open calls.

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -
Data & product development
• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling
• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration
• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.
In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

Advancing People Recruitment Specialists are now recruiting for a Technical Support, Team Lead to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire.

We are looking for an experienced Technical Support Leader who can coach, train, develop and mentor a team of 5 Support Analysts, the Support Department plays a crucial role in assisting customers with technical queries and issues related to our client's payment solutions.

Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days.

This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS)

Key Responsibilities:

• Leadership: As the leader of the payments support function, you will lead a team of payments technicians aimed at delivering payment services to clients.
• Onboarding New Customers : Manage the process of onboarding the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services.
• Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally.
• Mentorship : Assist in training and guiding members of the support team, contributing to their growth and development in payments technology.
• Escalation : When necessary, escalate complex issues to senior team members or engineering for further investigation and resolution.

Person Specification:

• Excellent written and verbal communication skills
• Previously Lead a Team working as a Team Leader, Supervisor or Manager within a Technical Support Environment
• Strong interpersonal skills and the ability to build positive relationships with customers
• A keen eye for detail, ensuring accuracy and precision when handling payments-related issues
• Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively
• Experience with relational databases (e.g., SQL) is a plus
• Ability to multitask, prioritize, and manage multiple cases efficiently

This is a full-time permanent position offering an attractive annual salary of 41,000 + Bonus & Benefits

Advancing People - Recruitment Sales Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -
Data & product development
• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling
• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration
• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.
In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

Fluent French speaker?

Looking for a progressive role within IT / Technology and customer support? 

This is an amazing opportunity for someone either with a passion for IT (degree, college, "boot camp", personal development) and a customer facing background (customer services/hospitality/retail)  to begin their career within IT/Technology, begin a new career path or step into a more progressive role.

Our client will consider all backgrounds as long as you can speak fluent French, English and can showcase your  passion for IT (study/work experience etc). You must be customer facing and love supporting customers  to solving IT challenges. This will be similar to a first line technical support role and will require strong communication, relationship building, attention to detail and problem solving skills coupled with French language skills as the customers are French.

We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT.

We will consider any of the following backgrounds:

• Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH  Language skills; written and spoken.  
li>Motivated, driven, hard working applicants that will be working from the Reading Head Office every day.  < i>Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered.
• Previous work experience in the following would be amazing; technical support, IT Support or help desk.

We will consider:

li>Graduates or College/ School leavers who have complete some further study/certifications or work experience in a technology /IT related subject/field. < i>A career changer/returner/ex-military who has completed some further training within technology / IT and now wants an opportunity to develop their career within this field
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.

This role will be a customer facing role where most of the work will be over phone and email with some video meetings.

Duties/Requirements:

< i>Providing technical support; answering customer queries via phone & email < i>Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd higher level support personnel and pro-actively follows up status of open calls.