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Account Manager

Location : London - Hybrid

Ready to join London’s most creative full service digital agency?

Be part of Influence Digital and help us make a difference! We pride ourselves on our compassion and empathy for one another and our clients. We also believe that in a world full of negatives our work can genuinely help create positive change.

Our work embraces everything from social strategy to creative campaigns, paid media, OOH, branding and production. We have an extremely talented and diverse team who are passionate about what they do. We work with the likes of Sony Music, Science Museum Group, British Council, The Prince’s Trust, Counter Terrorism Policing, and loads more…we don’t do boring!

We pride ourselves on a unique collaborative approach which is proven to deliver success for our clients. Their success is our success. Can you help us raise the bar even further?

The Role

We currently have a permanent role opening for an Account Manager, to be based at our Central London HQ (hybrid-working). 

We are looking for an outstanding performer who can help us deliver best-in-class social strategies and drive stellar results for our  clients across entertainment and culture. The Account Manager will be a full-time member of our team responsible for providing exceptional client services in planning and executing various projects and campaigns. The role is client facing, and the ideal candidate would feel confident with external and internal communications alike.

The successful candidate will have a proven track record in digital marketing whether at an agency, client-side or as a freelancer. The successful candidate will be able to work effectively alongside teams and help to support junior colleagues. 

Key Responsibilities 

• You will play a vital role in managing the day-to-day delivery of agency services to clients alongside our internal teams, helping to build strong relationships and being a source of knowledge. 
• Ensuring client needs are being anticipated and met, feedback is being taken onboard by the team, and issues are escalated promptly. You will also work alongside the Senior Account Managers and Account Directors to identify opportunities for growth and development of your projects
• Working closely and collaboratively with our own account teams as well as clients across a range of accounts, creating and executing creative and innovative social strategies
• You will manage the reporting of our work back to clients, strategically articulating the results of our campaigns and content and drawing insights that can help us to make ongoing improvements to meet and exceed KPIs
• Proactively manage and optimise multiple campaigns, and report accurately on campaign performance
• Investigate campaign and market trends, conduct competitor analysis, and provide campaign insight
• Provide support on new business pitches and proposals
• On projects where Influencer work is involved, you will take an active role in coordinating the activity including identifying, proposing, briefing and liaising with the creators and the clients to ensure the campaign needs are met
• Working with cross functional teams to ensure all of our work is delivered to the highest standard
• Be a thought leader in helping develop holistic social marketing approach within the agency
• Support junior team members with their learning and growth within the agency

What we’re looking for someone with… 

• 3+ years of experience running digital marketing activity across the key social and digital channels 
• Laser focused attention to detail and the highest standards that lead to killer campaigns
• Understanding of how to test and optimise approaches should come as second nature
• Great relationship building skills – someone who works to know and understand our clients and work effectively across teams and departments
• A strong understanding of paid social (preferably with previous hands-on experience) and the ability to communicate insights and recommendations from paid campaigns to clients
• Experience managing influencer marketing campaigns 
• A person who loves to problem solve whilst staying cool under pressure
• Excellent communication skills
• A knack for analysing data and the ability to derive insights that improve results
• The ability to be highly organised, working in a fast-paced environment and bring strong time management and project management skills to the team
• An ability to demonstrate excellent account management both internally and working with external stakeholders
• Passion for entertainment and culture is a must!

The Good Stuff

• Hybrid work (combination of in-office and remote working)
• Access to our EAP platform
• Shortened working days = Wellness Wednesday finish at 3.30pm to focus on health and wellbeing, and Fridays finish at 5.30pm
• Training and Development plans
• Cycle to work scheme
• Office closed over the Christmas holidays
• Private Pension

Inclusion and Diversity

We believe in equal opportunities for everyone. At Influence Digital, we believe that the success of our mission requires diverse perspectives and backgrounds. We look to ensure we’re creating an open and supportive environment for everyone to thrive no matter who you are.

We’re committed to creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

We are happy to discuss flexible and agile approaches to working for all our roles. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please let us know.

Just So You Know 

Job Type : Full-time. We follow hybrid working practices

Start Date : November/December

Salary : Competitive. Dependent on experience

• Provide comprehensive care for the child, including feeding, dressing, bathing, and managing nap schedules.
• Plan and engage the child in age-appropriate educational and recreational activities, both indoors and outdoors.
• Foster the child's development in areas such as language, social skills, motor skills, and cognitive abilities.
• Prepare healthy and nutritious meals and snacks for the child.
• Ensure the child's safety and well-being at all times, adhering to the family's guidelines and safety protocols.
• Maintain a clean and organized environment for the child, including tidying play areas and child-related spaces.
• Transport the child to and from school, extracurricular activities, and appointments as needed.
• Communicate effectively with parents regarding the child's daily activities, progress, and any concerns.
• Occasional light household duties related to the child (e.g., children's laundry, meal preparation).
• Serve as a positive role model for the child, instilling good manners and positive values.

• Proven experience as a Nanny or Childminder with verifiable references, preferably with experience caring for preschoolers.
• A recognized childcare qualification (e.g., NVQ Level 3 in Children's Care, Learning and Development) is highly desirable.
• Excellent knowledge of child development milestones and age-appropriate activities.
• First Aid and CPR certification (Paediatric).
• Strong communication and interpersonal skills, with fluency in English.
• Reliable, punctual, and trustworthy with a high level of discretion.
• Ability to manage time effectively and create engaging daily routines.
• Clean driving license and a safe driving record.
• Non-smoker preferred.
• Must be eligible to work in the UK and reside within easy commuting distance of the specified London location.

• Plan, brief, execute, and optimise acquisition campaigns across key digital channels (PPC, Paid Social, Affiliates, Programmatic ).
• Monitor and analyse performance to maximise ROI and meet trading targets.
• Test and scale new channels and tactics to drive member growth.

• Deliver campaigns supporting core trading, new gym openings, and regional initiatives.
• Ensure activity aligns with business priorities and local market needs.
• Contribute to achieving acquisition goals across the full marketing funnel.

• Work alongside internal teams including Performance Marketing, eCommerce, CRM, Analytics, Brand, PR, Design Studio, Pricing, Promotions, and New Openings .
• Partner with external agencies, affiliate networks, and media/tech providers to deliver effective campaigns.
• Ensure campaigns are integrated, consistent, and commercially impactful, whilst staying across evolving best practice .

• Track, measure, and report on campaign results using analytics and media measurement tools.
• Share insights and recommendations to improve future activity.
• Support wider commercial reporting by feeding into performance dashboards and reviews.

• 2-3+ years' experience in an acquisition-focused performance marketing role, ideally within a fast-paced D2C eCommerce business.
• Strong trading mindset with proven ability to hit weekly and monthly acquisition targets.
• Understanding of subscription eCommerce levers (traffic, conversion, AOV, CPA, ROAS, LTV, churn, product mix).
• Proactive problem-solver, comfortable with challenge and continuous optimisation.

• Hands-on experience in at least 2-3 key channels: Paid Search (Google/Bing), Paid Social (Meta, TikTok, Snapchat, LinkedIn), YouTube/Display, Programmatic, and Affiliates.
• Understanding of how channels work together across the full funnel, with appetite to broaden expertise.
• Familiarity with non-digital channels and their impact on overall performance.

• Skilled at cross-functional working with creative, tech, pricing, and commercial teams.
• Experience managing trading calendars, seasonal peaks, and BAU campaign activity.
• Strong planning, organisational, and communication skills, confident presenting insights to senior stakeholders.

• Experience with analytics tools (GA4, Adobe Analytics ) and BI/visualisation platforms (Looker Studio, Power BI ).
• Understanding of different approaches to marketing attribution .
• Understanding of dynamic content solutions .
• Advanced Excel and PowerPoint skills.

• Own one or more strategic product domains spanning multiple digital value streams.
• Define long-term product strategies and roadmaps (12-24 months), aligned with business objectives and member needs.
• Lead prioritisation and investment trade-offs, building robust business cases and data-driven rationales.

• Translate strategy into clear initiatives, epics, and user stories for execution by cross-functional value streams.
• Ensure delivery meets quality, performance, accessibility, and commercial standards.
• Drive continuous product experimentation and validation (A/B, usability testing, prototype cycles).

• Link product initiatives directly to commercial impact (acquisition, churn reduction, yield uplift, engagement).
• Define, monitor, and report on hybrid KPIs covering both business and customer outcomes.
• Use behavioural analytics and member research to guide prioritisation and assess post-launch success.

• Build and maintain strong relationships across Marketing, Trading, Operations, Finance, and Technology.
• Lead strategic conversations with senior stakeholders to align product investments with business priorities.
• Represent TGG externally with key vendors, partners, and in relevant industry/product forums.

• Lead discovery to uncover member and operational needs, combining qualitative research with quantitative analysis.
• Ensure product strategy is grounded in both member experience and operational efficiency.
• Champion accessibility, inclusivity, and frictionless digital experiences.

• Mentor and support more junior colleagues, sharing best practice and coaching in backlog management, delivery discipline, and data-driven decision making.
• Help grow the product management discipline at TGG, contributing to consistent tools, processes, and frameworks.
• Promote a culture of experimentation, learning, and innovation across the product organisation.

• Proven track record as a Product Manager/Lead or Senior Product Manager delivering commercial impact in a digital/subscription/e-commerce environment.
• Experience owning larger or more strategic product domains.
• Strong commercial acumen, with ability to build and defend business cases at senior stakeholder level.
• Skilled in data-driven product management, analytics, and experimentation.
• Strong communication and influencing skills, including with senior stakeholders and external partners.
• Experience mentoring other product managers or leading product practice improvements.
• Familiarity with subscription payments, member lifecycle products, or comparable B2C digital platforms desirable.
• Understanding of accessibility standards, site performance, and digital optimisation.
• Lifelong learner, comfortable with ambiguity
• Hands on experience with and knowledge of Figma, Hotjar, ContentSquare , Google Analytics, UserTesting or similar.

• You're perfect for the job if you.
• Have a passion for health, fitness, well-being and all-round excellence.
• Are driven, energetic and you share that energy with your team.
• Lead from the front and by example, happy to get stuck in and set the standard for service
• Have an unwavering commitment to understand the expectations of your members and having a continuous improvement plan in place to exceed those.
• Are a great leader, engaging and inspirational, setting a high-level example to those around you; your team and members alike.
• Can navigate the P&L figures, have an eye for detail and can take a strategic approach to maximising your gym's potential
• Can manage compliance whilst delivering the highest service levels possible during the day to day running of your gym.
• Have an instinct for being on the gym floor, working with a fully engaged team to deliver excellence, whilst being equally at home sharing best practice with your peers.
• Have a proven track record of success and are eager to bring that winning attitude to The Gym.
• Can engage and influence when needed and can form strategic plans to reinforce your business decisions
• Have a positive approach to team development and continuously look for ways in which to maximise their potential

• Competitive bonus
• 33 days holiday (Inc Bank Holidays)
• 'In-house development opportunities as well as support with your career adventure'
• Company Share Plan
• Flexibility & freedom - we welcome discussions around working flexibly at the gym
• Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers
• Pension scheme
• A fantastic online social communication and engagement platform with access to amazing benefits and discounts
• Cycle to work scheme
• Season ticket loans
• Employee Assistant Programme supported by our Wellbeing hub
• A free gym membership for yourself and a friend or family member

• You're perfect for the job if you.
• Have a passion for health, fitness, well-being and all-round excellence.
• Are driven, energetic and you share that energy with your team.
• Lead from the front and by example, happy to get stuck in and set the standard for service
• Have an unwavering commitment to understand the expectations of your members and having a continuous improvement plan in place to exceed those.
• Are a great leader, engaging and inspirational, setting a high-level example to those around you; your team and members alike.
• Can navigate the P&L figures, have an eye for detail and can take a strategic approach to maximising your gym's potential
• Can manage compliance whilst delivering the highest service levels possible during the day to day running of your gym.
• Have an instinct for being on the gym floor, working with a fully engaged team to deliver excellence, whilst being equally at home sharing best practice with your peers.
• Have a proven track record of success and are eager to bring that winning attitude to The Gym.
• Can engage and influence when needed and can form strategic plans to reinforce your business decisions
• Have a positive approach to team development and continuously look for ways in which to maximise their potential

• Competitive bonus
• 33 days holiday (Inc Bank Holidays)
• 'In-house development opportunities as well as support with your career adventure'
• Company Share Plan
• Flexibility & freedom - we welcome discussions around working flexibly at the gym
• Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers
• Pension scheme
• A fantastic online social communication and engagement platform with access to amazing benefits and discounts
• Cycle to work scheme
• Season ticket loans
• Employee Assistant Programme supported by our Wellbeing hub
• A free gym membership for yourself and a friend or family member

• Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward.
• Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values.
• Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver.
• Bring a result driven mindset with a keen interest in driving the commercial performance of the gym.
• Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers.
• Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks.
• Support the GM with onsite admin tasks including rotas, time tracking and security checks.
• Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies.
• You can then PT in the gym around your employed hours, managing your own time and business and retain 100% of your earnings with no annual licence fee.

• Have a passion for health, fitness, well-being, and all-round excellence.
• You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience.
• Have an unwavering commitment to understand the expectations of your members.
• Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym.
• Have a proven track record of success and are eager to bring that winning attitude to The Gym.
• Are a Level 2 qualified Fitness Instructor or are currently studying for the qualification.

• Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay.

• In-house development opportunities as well as support with your career adventure.
• Company save as you earn share plan.
• Flexibility & freedom - we welcome discussions around working flexibly at the gym.
• Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers.
• Company pension scheme
• A fantastic online social communication and engagement platform with access to amazing benefits and discounts
• Options for season ticket loans
• Employee Assistant Programme supported by our Wellbeing hub
• Cashplan Healthcare Scheme
• A free gym membership for yourself and a friend or family member

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• An existing client book and the ability to build long-term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.

"Whatever you do – whether for work or pleasure – do it with passion Live with passion," wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.