1843 Global Customer Service jobs in West Street

Customer Support Executive

Full time, Office based

Up to £30k DOE

North Kent 

Exclusive new role – you won’t see this advertised anywhere else!

Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?

Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. 
li>Providing administrative support to the Sales Team
• Processing orders and returning quotes to customers
• Supporting a Sales Rep, working closely to support account management efforts and process orders
• Liaising with internal departments including Transport, Warehouse and Purchasing
• Developing strong b2b customer relationships
• Proactive problem solving
• Ensuring seamless communication across the sales function and wider team 
li>Any other duties as required 

Essential requirements:

li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)

• Sales order processing withing a business selling products to b2b customers
• A genuine passion for customer service 
li>The ability to keep calm under pressure
• A meticulous attention to detail 
li>Excellent organisation skills with the ability to work quickly under pressure  li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
• Problem solving skills
• A collaborative approach

What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:

< i>A competitive salary of up to £30,000 depending on experience li>23 days holiday plus bank holidays
• Stability within a supportive team
• Genuine opportunities for progression and skill development
• Sociable Monday to Friday hours
• A company pension scheme
• Long-term progression opportunities

Interviews are to be held immediately, so please apply today for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.

An excellent opportunity to join a highly skilled and busy team, working together to provide excellent customer service to new and existing customers.

Please note: This is a Fixed Term Maternity Cover Position

OPPORTUNITY HIGHLIGHTS

• Excellent Salary
• 25 Days Holiday
• Monday - Friday
• Highly successful Food Manufacturer

THE Customer Support Coordinator

Are you a detail-driven, customer-focused professional ready to make an impact.

We're looking for a Customer Support Coordinator to join our dynamic team of five, where you'll play a vital role in delivering outstanding service to our customers and ensuring smooth operations across our supply chain.

As our Customer Support Coordinator, you will:

• Be the key point of contact for customers placing orders
• Accurately process sales contracts and ensure timely delivery
• Coordinate with logistics providers to book transport and negotiate competitive rates
• Prepare shipping and export documentation
• Collaborate with our operations team to meet customer delivery expectations
• Ensure compliance with company policies and maintain accurate records
• Handle urgent order requests, manage stock holdings, and process sample orders
• Support continuous improvement in workflow and customer satisfaction

THE IDEAL CANDIDATE

• Excellent verbal and written communication skills
• Strong organisational abilities with high attention to detail
• Proficiency in Microsoft Excel (advanced level)
• Experience using CRM or ERP systems
• A proactive, adaptable team player who can also work independently
• Excellent time management and a flexible, can-do attitude

If this Customer Support Coordinator job is of interest and you would like to investigate further, apply TODAY!

"Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants."

Kandhu GDPR & Privacy Policy Statement

Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.

Junior Customer Support Analyst 

Location: Office based (option for hybrid once full training completed), Bishop’s Stortford, CM22 
Salary: £25,000-£27,000  per annum, DOE + Benefits
Contract: Full Time, Permanent (35 hours/week)

Benefits:

• 25 days holiday + bank holidays
• People’s pension scheme
• Casual dress code
• Free onsite parking, including EV charging

About Us:

HD Clinical is a leading independent supplier of a clinical I.T. platform to the NHS and other care providers. Clinical areas include Cardiology, Endoscopy, Neurophysiology and Respiratory. 

HD Clinical became part of the Nexus Group (a European-based healthcare software organisation) in 2024 significantly extending our software range and potential customer base

Role Overview:

The Customer Support Team provides direct contact and support to our wide range of customers, mostly within the NHS. You will use your specialist knowledge of the Company’s applications and software to resolve customer issues promptly, keeping them informed throughout the process. (Full training will be provided.) 

A focus on providing excellent customer care and problem solving in a busy, high-pressure environment is essential as you will be working as part of a service desk team, logging and actioning issues through to resolution.

This role involves dealing directly with external customers but also requires the ability to work internally with colleagues including the software development team, product specialists and account managers to ensure customer issues are followed through to resolution.

Main Duties & Responsibilities:

• Analyse, identify and resolve application issues. 
• Provide remote technical support to our customer base this could be via email, telephone or video call
• Accurately maintaining ticketing system (Zendesk) to ensure clear audit trail
• Working as part of a customer support team collaborating with colleagues internally to resolve customer issues.
• Providing specialist knowledge of HD Clinical applications and software (full training provided). 
• Able to prioritise technical based issues.
• Escalating customer issues as required to ensure the company fulfils service level agreements

In addition to the above, the job holder is expected to follow all company policies and procedures.

Knowledge & Skills :

Essential:

• Enthusiastic about technical challenges and keen to learn. 
• Experience providing 1st and 2nd line support of bespoke systems. 
• Troubleshooting/problem solving skills. 
• Analytical skills. 
• Proficient in Microsoft office. 
• Passionate about providing excellent customer service. 
• Organised with excellent attention to detail. 
• Outstanding verbal communication skills face to face, telephone, and teams. 
• Ability to work under own initiative. 
• Ability to prioritise own workload based on issue prioritisation. 

Desirable:

• Zendesk software. 
• SQL. 
• Linux O/S. 
• Windows Server (All versions) 
• Experience working with a variety of software platforms – from web based to mobile to desktop applications. 
• Knowledge of GDPR and data protection 

If you’re ready to excel in this dynamic role, click “APPLY” to submit your CV today!

No agencies, please.

Digital Customer Support Executive - Live Chat

Maidstone

Salary - 26,000 per annum

Start date - ASAP

Hybrid working - 4 Days work from home / 1 Day in Office

Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.

The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.

Responsibilities:

• Respond to customer enquiries via live chat and email in a timely and professional manner
• Maintain accurate and up-to-date records on internal systems
• Respond to a high volume of customer queries
• Coordinate with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Candidate Requirements:

• Proven experience in a customer service or administrative role
• Excellent written communication skills and attention to detail
• Confident using online platforms, CRM systems, and digital tools
• Proactive, organised, and able to work independently

To apply, please submit your CV today. Early applications are encouraged, as the client is looking to appoint quickly.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Post Title: Customer Success Support Specialist

Business Unit: Customer Success

Accountable to: Customer Success Support Manager

Salary: £26,250 per annum

Hours: 37.5 per week (Monday to Friday)

UK Remote

Company Overview

My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people.

To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings.

My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer.

Purpose

To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products.

Principal accountabilities and responsibilities to include

• Working alongside the Customer Success team to achieve our strategic and operational priorities.
• Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies.
• Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines.
• Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve.
• Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met.
• Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided.
• Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales.
• Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required.
• Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports.
• Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level.
• Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting.

Benefits

This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer:

• £200 allowance to get your home office set up
• A generous holiday allowance of 25 days plus the day off for your birthday
• Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension
• Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more
• Discounts and savings on shopping, travel, entertainment and more
• Access to our outstanding Employee Assistance Programme
• Access to Your Care and our own Wellbeing Hub
• Enhanced Family Friendly Pay
• Peer to Peer Recognition
• Quarterly socials and team events
• Significant training and development opportunities
• Volunteer day
• Annual leave purchase
• Health Cash Plan
• Enhanced Company Sick Pay
• Long Service Awards
• Group Life Insurance

As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview.

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK.

This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?

Requirements

Skills and Requirements

• Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions.
• Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions.
• Ability to prepare and format reports, daily records and process data.
• Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment.
• Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities.
• Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook.

Qualifications and Experience

• A Level standard or equivalent experience

Customer Service Advisor

25,000 per annum

Temporary to Permanent Opportunity

Swanley - Full Time - 9am - 5pm - Fully Office Based

Do you have experience in Customer Service within an office environment?

Are you looking for a role to start immediately?

We are working exclusively with our client to recruit a Customer Service Advisor to join their team on a Full Time basis. Initially temping for a 4 week period then becoming a Permanent member of the team.

Key Duties:

• Answering incoming calls from clients
• Managing client order queries
• Updating the internal database with client changes
• Order processing

This is not a call centre based role, most correspondence is processed via email using their CRM system.

Its a great opportunity to join a company that offers a friendly feel, working in modern offices and joining a team during their expansion period.

Apply online today or email (url removed).

Please note: Due to the location access to your own transport is required and this is a fully office based role hybrid working is not offered.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

My client, a house builder, are currently seeking a Customer Service Coordinator.

They will serve as the primary point of contact for customer inquiries and concerns.

They will manage and resolve customer complaints in a timely and professional manner.

The role with be based in Chelmsford.

The succesful candidate must have previous experience in a customer service or customer care role,within thehousing sector

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.

Pay rate

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

13.50 per hour

Location: ME10 3SU

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Benefits you'll love:

• Option to work 1 day from home every week
• Opportunity for overtime paid at an enhanced rate
• Free on-site parking
• Onsite canteen including a Starbucks station
• Onsite gym including a peloton bike
• Outside seating areas
• Team social events
• Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
• Access to employee assistance programs including financial advice and counselling services
• Full training provided

Responsibilities

• Provide the highest levels of customer care to both patients and health-care professionals
• Stock check and arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Troubleshoot feeding pumps
• Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
• Communicate with internal & external stakeholders by phone & email
• Manage daily workload as delegated by lead coordinator

Requirements

• Experience in customer service preferred but not essential
• IT Proficient
• Proficient in using two monitors
• Professional and confident telephone manner
• Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
• Able to drive or reach site with ease

Customer Service Administrator / Advisor

This is a full-time temporary position paying 12.21 per hour and working 37.5 hours Monday to Friday 9am-5pm. The role will begin early September and will run through until Christmas.

Interviews will be held at the beginning of August. Please note, you will need to drive as the location isn't accessible by public transport. This is a fully office based position.

Duties will include:

• Responding to customer enquiries via email and telephone with professionalism and efficiency
• Ensuring safeguarding documentation is accurately prepared and sent to customers when required
• Liaising between internal and external teams to ensure smooth operations
• Maintaining accurate records of communications and approvals using MS Excel
• Handling general administrative tasks as needed

Experience required:

• Experience in customer service and administration, with a strong ability to communicate effectively via telephone and email
• A keen eye for detail and strong organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Proficient in using Microsoft Office (Word, Excel, Outlook)

The company are open to anyone with customer service experience within a retail environment as training will be given, as long as you have good, confident communication skills.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.