1724 Global Customer Service jobs in Outwoods

Job Title:  Trainee Customer Support Specialist

Location: Leicester (LE12)

About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients.

We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving individual to join their customer support team.

Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly to customer enquiries via phone, video calls and emails.
li>Troubleshoot, educate and resolve customer issues, providing clear and effective solutions.
• Maintain accurate records of customer interactions and transactions on Zendesk.
• Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional on site training at customer locations across the UK.
• Onboarding of new customers on to the platform.
• Escalate any complex issues to the Head of Training and Service.
• Upselling additional services that are available on the system.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer literacy.
• Proactive approach
• Customer service of the highest standards
• Ability to work independently and as part of a team.
• Strong problem solving skills and attention to detail.
• Previous experience in a customer support role.
• Previous experience in in the recruitment industry (preferred, not essential)

What We Offer:

• Remote working
• Full Training provided – office based (Mountsorrel) for 4 to 8 weeks
< i>A supportive and collaborative work environment that want to hear your thoughts and experiences to continuously improve their service.
• The chance to be part of a dynamic and innovative team.

Salary and Working Schedule:

• £25k to 35K depending on experience
li>Monday to Friday (no weekend support)
• 9am to 5.30pm

Salary: £24,500 with additional target-based bonuses

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday

Location: Bedworth

Start date: 22nd September 2025

Interview: On-site at the Bedworth office

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 mil.

WHJS1_UKTJ

Hours: Monday Friday 8:30am-5pm

Salary: £25,396.80

Business Unit: NT Voice & Data

Location: Nottingham

We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skil.

WHJS1_UKTJ

Customer Service Controller

Hinckley

c£33k per annum, dependent on experience

Full time, Site based

Permanent

The Opportunity

Im delighted to offer to the market the role of Customer Service Controller for a company who pride themselves on their delivery, a stand out feature responsible for the exponential growth this company continues to experience. Theyve grown from 6 to 40in the last 5 years and are.

WHJS1_UKTJ

Part Time Helpdesk Customer Support

Hours: Monday Friday 30 hours + per week

Salary: £12.21 p/h

Location: Nottingham

We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires exce.

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service and fluent in German? We are looking for a dedicated and enthusiastic Export Customer Service Support Specialist to join our vibrant team.

Your main responsibility will be handling and recording orders, managing international shipments, and issuing shipping documentation. You will play a crucial role in maintaining solid customer relationships by addressing questions and concerns with speed and professionalism, following up on customer complaints, managing ERP database records, and supporting the direct sales organization.

The role:

• Process orders, send PO confirmations, communicate and propose alternative items in case of backorders, organize and follow up on shipments
• Proactively manage international business queries from around the world, including pre-screening, re-routing, and providing customers with timely responses
• Interact effectively with the warehouse to communicate order requirements (packaging, labeling, etc.) and coordinate with customers and logistics for cost-effective and timely dispatch of shipments
• Ensure compliance of orders with active contracts
• Issue shipping documentation
• Issue customer credits (AQ complaints, correction of improper invoicing)
• Follow up on overdue accounts: issue/send customer account statements, send reminders
• Maintain ERP system: create and update customer cards, upload and maintain prices
• Follow up on quality complaints: receive, verify the conformity of the PER form, organize the return of defective products to the USA, follow up until closure, update the complaint data master file
• Monitor product recalls in coordination with the AQ department: notify customers, collect and archive all data, organize recalled product returns, issue exchanges or credit notes
• Archive customer service documentation for audit purposes
• Support the sales team on various requests
• Ensure backup of other team members during absences
  
  

What we need from you:

• Meticulous and detail-oriented
• Good understanding of IT systems, excellent user skills
• Empathetic, patient, and clear communication skills
• Accountable and takes responsibility
• Customer Service experience
• Fluency in German (both written and spoken) is essential
• Proficiency in English
• Knowledge of MS Office
  
  

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information, account updates, and service changes
• Follow internal processes and escalate where needed
• Deliver great customer experiences with patience and clear communication

• Excellent computer and software skills - fast, confident, and accurate
• Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
• Confident communicator with a calm, friendly manner - especially over the phone
• Basic knowledge of internet services, Wi-Fi, and home networking
• Quick learner, comfortable using multiple systems and multi-tasking
• Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings

• Full training provided
• Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
• Supportive, small-team environment

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

• Raises manual notes for permitted scenarios and updates Manual Log

• Raises credit notes adhering to the credit note request procedure

• Takes payments from customers and reconciles banking for gas and equipment

• Calculates commission payments to agents and makes adjustments to cylinder holdings

• Completes manual template to create Proforma Invoices as required

• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

• Develops and maintains knowledge of products, services and systems as required

• Identifies sales opportunities for referral to the sales team

• Develops strong long term relationships with customers and agents to fully understand their needs

• Provides proactive service to select customers based on outbound contact

• Manages work within KPI / target framework to optimise customer experience and productivity

• Process cash and card payments over the counter securely and responsibly

• Take initiative by informing regular customers of new products or services and price changes

• Listen to and resolve customers' complaints regarding products or services

• Answer customers' questions about merchandise and advise customers on merchandise selection

• Be instrumental in accurate and timely stock counts

• Confident and clear communication skills across all contact channels

• Capable of prioritising workload and solving problems

• Able to remain focused in a busy telephone environment

• Willingness to learn about industry, products, customer and agent requirements