1496 Global Customer Service jobs in The Green

Based: Maidenhead

Working Hours: a compressed 37 hour week - Monday to Thursday

Ultra I&C's C2I business are recruiting a Customer Support Technician.

In this role, you will work as part of a small team supporting the fault diagnosis/ repair, build and refurbishment of electro-optical and electronic equipment.  

This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required.

Customer Support Techncian - Key Responsibilities:

• p>Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels.

• Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels.

• Provision of a technical query answering service to customers including out-of-hours coverage where contracted for.

• Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis.

• Production activities including inspection and acceptance testing for all new equipment.

• Implementation of hardware and software modifications and testing as required.

• Adherence to all airworthiness aspects of the equipment.

• Work in a safe and efficient manner

• Ensuring the company security policy is adhered to.

• Manage security of information as defined in the Security manual.

Role Requirements:

Candidates must be able to obtain and maintain an SC security clearance.

You should have the flexibility to be able travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.

Required Skills and Qualifications:

Qualified in Electronic servicing techniques, skills and practices to an ONC or equivalent level.

Desirable Skills and Qualifications:

An awareness of Workplace Safety & Airworthiness Standards and practices.

An HNC or equivalent in electronics servicing techniques.

An awareness of Electro/Optical techniques and theory including Infrared, CCD and lasers.

An awareness of Communications and digital recording techniques and theory.

Experience of electronic equipment used in land, sea and air environments.

Experience of working in an electronic servicing workshop.

Experience of working with lasers, CCD Cameras, FLIR Cameras, airborne electronic pods or equipment.

Knowledge of Military or Aviation support environments.

Computer literacy with Microsoft Office.

Experience in operating heavy lifting equipment and forklift trucks.

Our Benefits

Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:

• Annual Bonus – Performance Related
< i>25 days’ holiday with the option to buy an extra 5 < i>4 x Life Assurance Cover
• Flexible working hours
• This team operates a 4 day working week
• Pension Contribution
• Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.

Diversity, Equity & Inclusion Statement

At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

Customer Support / Sales Administrator
Salisbury - 5 Days on-site (Part-time hours considered)
£27,000 - £29,000 + benefits

This is an excellent opportunity for a Customer Support or Sales Administrator to join a market-leading business, where you will play a crucial role in managing all requirements for worldwide distribution.

This company is a leading manufacturer of medical-grade temperature-con.

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Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 32.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0808/95986001/52615785/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 27.5 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
li>Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0708/95898001/52233620/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Customer Service Representative

Location:     Hybrid - Verwood, Dorset

Hours:      Monday – Thursday 8:30am – 5pm, Friday 8:30am - 4pm

Salary:     Up to £27,380pa

Customer Service Representative

Are you a customer service expert with a knack for problem-solving? We're searching for a dedicated individual to join a dynamic team and be the face of our client's customer support.

This is a fantastic opportunity to join a leading European supplier of industrial, commercial, and office equipment. You'll be instrumental in ensuring complete customer satisfaction and playing a key role in building and maintaining strong client relationships through excellent customer service.

The Role and Your Responsibilities

Reporting to the Sales Operations Manager, your mission will be to deliver outstanding customer service to both internal and external customers. Your day-to-day will involve:

• Problem Resolution: Proactively resolving a range of issues, from delivery queries and damages to returns and incorrect orders, while maintaining a positive and empathetic attitude.
li>Customer Communication: Being the main point of contact for customers via telephone, email, and webchat.
• Case Management: Efficiently managing cases and actioning outstanding queries in a timely manner, always ensuring the customer is kept informed.
• Liaison: Working directly with suppliers and carriers to swiftly resolve problems and minimise any impact on the customer.
• Team Support: Assisting the Sales Support team with order processing when required.

What We're Looking For

• Experience: You should have previous customer service experience, ideally in a fast-paced, high-volume call centre environment.
• Communication: An excellent telephone manner and strong written communication skills are essential.
• Skills: You must be highly computer literate with a solid working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• Personal Attributes: We need a proactive multi-tasker who can work at pace under pressure. You should be a good team player with a high level of attention to detail and a flexible, professional approach.
• Bonus: Knowledge of systems such as AX2012 would be an advantage.

What's On Offer

• Leave: 26 days of holiday plus bank holidays, with additional days earned for long service.
• Flexibility: A hybrid working model is available, with the option to work from home on Mondays and Fridays. The role is based in the Dorset area.
• Progression: Genuine opportunities to progress within the company.
• Perks: Salary sacrifice schemes for cycles and electric vehicles, free on-site parking, a mid-month "pick me up," a Health Shield Healthcare cash plan upon joining, and a free will-writing service.

This is a fantastic permanent, full-time role for someone who is passionate about delivering exceptional customer service. If you're ready to take ownership of customer problems and make a real impact, we'd love to hear from you.

Job Title: Customer Service Manager
Location: Swindon, SN2
Employment Type: Full-Time

Role Overview
We are seeking an experienced and motivatedCustomer Service Manager to lead our clients customer service team. You will oversee daily operations, ensure high levels of customer satisfaction, and drive service improvements.

Key Responsibilities

• Lead, mentor, and develop a team of customer service representatives.

• Handle escalated customer issues and resolve them promptly.

• Implement and improve customer service policies and procedures.

• Collaborate with other departments to ensure seamless customer experiences.

• Prepare and present regular performance reports to senior management.

Requirements

• Proven experience as a Customer Service Manager or similar role.

• Strong leadership and people management skills.

• Excellent communication, problem-solving, and conflict resolution abilities.

• Ability to work under pressure and manage multiple priorities.

• Proficiency in CRM software and customer service tools.

• Preferred: Experience in our industry or similar environment.

How to Apply
Send your CV and apply today!

Job Opportunity: Sales Administrator

Location: Poole

Salary: up to 24,495 DOE

Are you a detail-oriented, organised individual with a passion for providing excellent customer service? We are looking for a Sales Administrator to join our clients dynamic sales team!

Key Responsibilities:

• Accurately process sales orders
• Handle customer inquiries through telephone, email, and webchat
• Manage daily email correspondence and answer inbound calls, serving as the go-to contact for customers.
• Proactively reach out to customers about quotes, order issues, or aftercare needs.
• Log customer feedback and issues to maintain accurate records.
• Recommend additional products during telephone orders to boost sales.
• Work closely with marketing and warehouse teams to ensure smooth processes.

What We're Looking For:

• Strong organisational and multitasking skills
• Excellent attention to detail
• Effective communication skills, both written and verbal
• Ability to thrive in a fast-paced environment

This role offers a supportive team, opportunities to enhance your customer service and sales skills, and the chance to contribute to a growing organisation. If you're ready to make an impact and take your career to the next level, we'd love to hear from you!

Customer Service Advisor

Location:     Poole, Dorset

Salary:     £26,000 per annum

Hours:     39 hours (Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm)

About Our Client:

We're representing a highly reputable and well-established business in the lighting industry, basedin Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with someof the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.

This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.

The Opportunity: What You'll Be Doing:

As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.

Your Main Responsibilities Will Include:

• Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.
li>Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.
• Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.
• Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.
• Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.

Who We're Looking For:

We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.

Essential Skills & Experience:

• A minimum of 12 months' experience in a fast-paced customer service or internal sales role.
• Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.
• A methodical and organised approach to work, with the ability to prioritise tasks effectively.
• Strong attention to detail to ensure all order processing and data entry are accurate.
• A solid understanding of Microsoft Office, particularly Excel, to a basic level.

Some of Our Clients Benefits include:

• Great team culture, within a supportive, stable progressive business
• Competitive holiday allowance
• Free parking
• Perkbox employee benefits
• Generous staff discounts

Customer Service Representative

Job Location:        Poole, Dorset

Job Type:     Permanent

Salary:    £25,000 - £27,000 per annum, depending on experience

Hours:     Monday – Thursday 8.15am – 4.45pm & Friday 8.15am – 3pm  

Benefits:     20 days holiday plus bank holidays + 3 days extra for Christmas shutdown, pension, free onsite parking, excellent working environment

One of the UK’s largest suppliers of engineered products are looking to add to their team by recruiting for a Customer Service Representative on a permanent basis to join their friendly, busy and hardworking team based in Poole.

Within this role your duties will include but are not limited to;

• Dealing with inbound customer enquiries
li>Monitoring sales order inbox and processing customer order requests
• Preparing and sending out customer quotations, then following up
• Keeping customers up to date on orders progress & delivery timescales
• Liaising with customers to find out about any upcoming projects and advising of any offers/promotions
• Maintaining accurate records
• Supporting the business development team with administration tasks

The successful applicant will possess the following:

• Previous Customer Service experience within an office environment
• Strives to consistently provide high levels of customer satisfaction
• Confident and proactive telephone manner
• PC literate with experience of Microsoft applications
• A team player that can work on own initiative
• Ability to work to tight timescales

For more information, please apply with a full CV and covering letter by email or call our Recruitment Team on (phone number removed).

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

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