1,153 Global IT Support jobs in the United Kingdom

IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095

£20 - £21 hour companies_data/amicis_global

Posted 5 days ago

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Job Description

Title: IT Support   



Location: South Jordan, UT 84095



Duration: 6-12 Months



Pay rate: $21/hr on W2 



 



 The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 



 



Responsibilities include:





Demonstrate strong customer service skills to provide phone support, including:

istening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue

Produc ng accurate, detailed documentation at the client, problem, and incident level

Resolving conflict

Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.

Unde general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude.

A understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person

Create positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations

Provi es investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software







Qualifications:





Excellent customer service skills required.

E cellent communication skills required.

Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.

P eferred work experience in a technical support role, but not required.

R quired Education: High school diploma or GED with relevant work experience.

Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.

S lf-motivated and able to work on own initiative in a high-pressure environment.

Willing to work variable shifts including evenings, weekends, and public holidays.

Responsible for high-quality end-user technical support, related to enterprise software and hardware

n understanding of technology and the ability to apply that knowledge to support all existing systems

Pro ides investigation, diagnosis, resolution, and recovery for hardware/software problems

Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.











 



Please let me know if you are interested in hearing more about this position.  Also, feel free to forward this position to someone that you feel might be interested.  Time is generally of the essence, so please respond as soon as you can.  Thank you.



 



 



#CareerBuilder #Monster #Dice #Indeed #LinkedIn



 



 



 



 



 



 
This advertiser has chosen not to accept applicants from your region.

Global Customer Support Manager

Oxford, South East APRIL QUEST LIMITED

Posted 15 days ago

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Job Description

permanent

Info about the Company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries.


Info about what the Global Customer Support Manager role entails

The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and China. Thi.






WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

2026 Business Placement - Global Sales Support (Glasgow)

Glasgow, Scotland Hilton

Posted 4 days ago

Job Viewed

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Job Description

We are thrilled to share this fantastic opportunity for a student to join our Hilton Worldwide Sales (HWS) support team on a 12-month placement, specifically in the Global Request for Proposal (RFP) team. In this role you will support the team as they focus on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximise performance and achieve results. This placement is ideally suited to a student with a passion for finding efficiencies and an interest in Sales.

From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.

Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

**The Opportunity**

The HWS Support Team works alongside Hilton Worldwide Sales to ensure that the business needs of sales, hotels and customers are being met. HWS Support strives to be the best-in-class sales support organisation in hospitality by enabling the sales process, driving efficiency & automation and governance to maximise customer performance and results globally.

We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.

You will be an integral part of the Request for Proposal (RFP) team within HWS Support, coordinating the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Salesu2019 teams. You will be working alongside the Automation team who are a key component of HWS Support. They work to identify and create automation solutions for process efficiencies and workarounds to system limitations, with an aim to increase speed to market and reduce manual workload.

Some of the more specific responsibilities you may undertake are detailed as follows:
Help deliver enhanced/ new processes and technical solutions to meet the needs of the business as part of the yearly HWS Global Strategy review. Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits. Review account requirements/strategies and identify any potential issues and risks and present alternatives for alleviating or resolving them. Work as the dedicated follow-up for accounts and account owners, as well as support for both customers and hotels. Support the creation of training programmes and the management of materials for HWS and Hotel Partners. Represent HWS and RFP Support where required to grow Internal and External Customer relationships. Strong problem prevention, solving and resolution skills from both analytical and conceptual opportunities. Project coordination and analyses. You will immerse and familiarise yourself with processes across all segments and brands with HWS Support, in addition to RFP Transient also Project, Leisure, Perm, Government and Consortia. Effectively manage projects by developing project plans, ensuring timely project execution, working cross-functionally, and driving partner alignment.

**Why choose us?**

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:

**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.

**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.

**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.

**Cross-Exposure:** Opportunity to gain insight into another function.

**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

**Salary & Benefits:** u00a326,000 Gross PA & private healthcare.

**Location:** Glasgow Office. Our placements are office based with flexibility offered across some teams.

**What are we looking for?**
A strong sense of alignment to our culture and values. A current Bacheloru2019s or Masteru2019s student with a required 12-month year in industry placement as part of your degree. Hospitality, Business/Marketing management or Technology degrees are preferred. Availability to start 13th of July 2026, full-time, for a 12-month placement. Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here. Fluency in English (speaking, reading, and writing). A positive, can-do attitude. A candidate with good working knowledge of HTML, CSS and JSON, and a pro-active and organised approach. Exceptional attention to detail.

**What is it like working for Hilton?**

Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Womenu2019s and Ethnic representation. You can find details on our Culture page.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.

CORPORATE PLACEMENTS ( u202f

**Selection Process**

Please apply now, applications close on **u202fSunday 2nd November 2025** . We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.

If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.

**Good luck, we are looking forward to meeting you!**

**Job:** _Universities_

**Title:** _2026 Business Placement - Global Sales Support (Glasgow)_

**Location:** _null_

**Requisition ID:** _EUR015MS_

**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

2026 Business Placement - Global Sales Support (Glasgow)

Glasgow, Scotland Hilton

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

We are thrilled to share this fantastic opportunity for a student to join our Hilton Worldwide Sales (HWS) support team on a 12-month placement, specifically in the Global Request for Proposal (RFP) team. In this role you will support the team as they focus on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximise performance and achieve results. This placement is ideally suited to a student with a passion for finding efficiencies and an interest in Sales.

From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.

Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

**The Opportunity**

The HWS Support Team works alongside Hilton Worldwide Sales to ensure that the business needs of sales, hotels and customers are being met. HWS Support strives to be the best-in-class sales support organisation in hospitality by enabling the sales process, driving efficiency & automation and governance to maximise customer performance and results globally.

We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.

You will be an integral part of the Request for Proposal (RFP) team within HWS Support, coordinating the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Salesu2019 teams. You will be working alongside the Automation team who are a key component of HWS Support. They work to identify and create automation solutions for process efficiencies and workarounds to system limitations, with an aim to increase speed to market and reduce manual workload.

Some of the more specific responsibilities you may undertake are detailed as follows:
Help deliver enhanced/ new processes and technical solutions to meet the needs of the business as part of the yearly HWS Global Strategy review. Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits. Review account requirements/strategies and identify any potential issues and risks and present alternatives for alleviating or resolving them. Work as the dedicated follow-up for accounts and account owners, as well as support for both customers and hotels. Support the creation of training programmes and the management of materials for HWS and Hotel Partners. Represent HWS and RFP Support where required to grow Internal and External Customer relationships. Strong problem prevention, solving and resolution skills from both analytical and conceptual opportunities. Project coordination and analyses. You will immerse and familiarise yourself with processes across all segments and brands with HWS Support, in addition to RFP Transient also Project, Leisure, Perm, Government and Consortia. Effectively manage projects by developing project plans, ensuring timely project execution, working cross-functionally, and driving partner alignment.

**Why choose us?**

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:

**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.

**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.

**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.

**Cross-Exposure:** Opportunity to gain insight into another function.

**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

**Salary & Benefits:** u00a326,000 Gross PA & private healthcare.

**Location:** Glasgow Office. Our placements are office based with flexibility offered across some teams.

**What are we looking for?**
A strong sense of alignment to our culture and values. A current Bacheloru2019s or Masteru2019s student with a required 12-month year in industry placement as part of your degree. Hospitality, Business/Marketing management or Technology degrees are preferred. Availability to start 13th of July 2026, full-time, for a 12-month placement. Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here. Fluency in English (speaking, reading, and writing). A positive, can-do attitude. A candidate with good working knowledge of HTML, CSS and JSON, and a pro-active and organised approach. Exceptional attention to detail.

**What is it like working for Hilton?**

Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Womenu2019s and Ethnic representation. You can find details on our Culture page.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.

CORPORATE PLACEMENTS ( u202f

**Selection Process**

Please apply now, applications close on **u202fSunday 2nd November 2025** . We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.

If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.

**Good luck, we are looking forward to meeting you!**

**Job:** _Universities_

**Title:** _2026 Business Placement - Global Sales Support (Glasgow)_

**Location:** _null_

**Requisition ID:** _EUR015MS_

**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

2026 Business Placement - Global Sales Support (Glasgow)

Glasgow, Scotland Hilton

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

We are thrilled to share this fantastic opportunity for a student to join our Hilton Worldwide Sales (HWS) support team on a 12-month placement, specifically in the Global Request for Proposal (RFP) team. In this role you will support the team as they focus on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximise performance and achieve results. This placement is ideally suited to a student with a passion for finding efficiencies and an interest in Sales.
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.
**The Opportunity**
The HWS Support Team works alongside Hilton Worldwide Sales to ensure that the business needs of sales, hotels and customers are being met. HWS Support strives to be the best-in-class sales support organisation in hospitality by enabling the sales process, driving efficiency & automation and governance to maximise customer performance and results globally.
We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.
You will be an integral part of the Request for Proposal (RFP) team within HWS Support, coordinating the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales' teams. You will be working alongside the Automation team who are a key component of HWS Support. They work to identify and create automation solutions for process efficiencies and workarounds to system limitations, with an aim to increase speed to market and reduce manual workload.
Some of the more specific responsibilities you may undertake are detailed as follows:
+ Help deliver enhanced/ new processes and technical solutions to meet the needs of the business as part of the yearly HWS Global Strategy review.
+ Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits.
+ Review account requirements/strategies and identify any potential issues and risks and present alternatives for alleviating or resolving them.
+ Work as the dedicated follow-up for accounts and account owners, as well as support for both customers and hotels.
+ Support the creation of training programmes and the management of materials for HWS and Hotel Partners.
+ Represent HWS and RFP Support where required to grow Internal and External Customer relationships.
+ Strong problem prevention, solving and resolution skills from both analytical and conceptual opportunities.
+ Project coordination and analyses.
+ You will immerse and familiarise yourself with processes across all segments and brands with HWS Support, in addition to RFP Transient also Project, Leisure, Perm, Government and Consortia.
+ Effectively manage projects by developing project plans, ensuring timely project execution, working cross-functionally, and driving partner alignment.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** £26,000 Gross PA & private healthcare.
**Location:** Glasgow Office. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
+ A strong sense of alignment to our culture and values.
+ A current Bachelor's or Master's student with a required 12-month year in industry placement as part of your degree.
+ Hospitality, Business/Marketing management or Technology degrees are preferred.
+ Availability to start 13th of July 2026, full-time, for a 12-month placement.
+ Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
+ Fluency in English (speaking, reading, and writing).
+ A positive, can-do attitude.
+ A candidate with good working knowledge of HTML, CSS and JSON, and a pro-active and organised approach.
+ Exceptional attention to detail.
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS (  
**Selection Process**
Please apply now, applications close on ** Sunday 2nd November 2025** . We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Business Placement - Global Sales Support (Glasgow)_
**Location:** _null_
**Requisition ID:** _EUR015MS_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Remote Senior Administrative Officer - Global Operations Support

MK9 2ER Milton Keynes, South East £35000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a rapidly growing international organisation, is seeking an exceptional Senior Administrative Officer to provide critical support for their global operations. This is a fully remote position, allowing you to contribute to our success from anywhere. You will be responsible for streamlining administrative processes, managing complex scheduling, coordinating international travel, and serving as a key point of contact for internal and external stakeholders across different time zones. The ideal candidate is highly organised, possesses exceptional communication skills, and thrives in a fast-paced, global environment.

Responsibilities:
  • Manage and coordinate complex calendars and scheduling for senior leadership, ensuring efficient time management across global teams.
  • Organise and arrange international and domestic travel, including flights, accommodation, visas, and ground transportation.
  • Prepare and edit correspondence, reports, presentations, and other documents.
  • Serve as a primary point of contact for internal and external inquiries, providing professional and timely responses.
  • Develop and maintain efficient filing systems and databases, both physical and digital.
  • Coordinate meetings, prepare agendas, take minutes, and track action items.
  • Assist with budget management, expense reporting, and invoice processing.
  • Support the onboarding process for new team members.
  • Conduct research and compile information as needed for various projects and initiatives.
  • Implement and improve administrative processes to enhance efficiency and effectiveness across global operations.
Qualifications:
  • Proven experience as a Senior Administrative Assistant, Executive Assistant, or in a similar administrative role (minimum 4-5 years).
  • Exceptional organisational and time-management skills, with meticulous attention to detail.
  • Excellent written and verbal communication skills, with the ability to communicate effectively across diverse cultures and time zones.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Microsoft Teams).
  • Experience with travel arrangements and international logistics.
  • Ability to work independently, prioritise tasks, and manage multiple projects simultaneously.
  • Discretion and confidentiality in handling sensitive information.
  • Proactive approach to problem-solving and anticipating needs.
  • Familiarity with project management principles is a plus.
  • A commitment to supporting a dynamic, remote global team.
This remote position offers the chance to be an integral part of a forward-thinking company, ensuring smooth operations worldwide.
This advertiser has chosen not to accept applicants from your region.

Global Talent Applications Support Manager

Dentons

Posted 60 days ago

Job Viewed

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Job Description

Permanent

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

The Global Talent Applications Support Manager is responsible for managing a global support team delivering system stability, high-quality service, and responsive issue resolution across the Talent systems portfolio. The role requires an experienced leader who can drive operational excellence, improve service delivery, ensure system adoption, and enhance the value derived from Talent technologies.

This role contributes to the strategic roadmap for Talent systems, working in close partnership with HR, IT, Compliance, Data Privacy, Risk, and external vendors to ensure alignment, data quality, and regulatory compliance.

Responsibilities

Operational Management

  • Oversee the day-to-day delivery of Talent application support services, ensuring timely and accurate issue resolution for SuccessFactors and associated Talent systems.
  • Act as escalation point for complex system issues and ensure appropriate follow-up, root cause analysis, and long-term resolution.
  • Maintain high standards of system reliability and data integrity in the live production environment.
  • Define and monitor service level objectives (SLOs), KPIs, and reporting for Talent application support services.

Team Leadership

  • Lead and manage a global team of a Team Lead, Data, Integration and Systems Analysts.
  • Define clear objectives, monitor performance, and provide regular coaching and professional development.
  • Foster a culture of collaboration, ownership, and continuous improvement within the team.

Stakeholder and Service Management

  • Serve as a key point of contact for HR, IT, and Compliance stakeholders in relation to Talent system support and operational improvements.
  • Build strong working relationships with regional Talent leads and ensure consistent service delivery across jurisdictions.
  • Collaborate with Global and region-based teams to resolve region-specific challenges while maintaining global alignment.

Vendor and Partner Management

  • Manage relationships with third-party vendors and service providers delivering Talent systems support, ensuring SLAs are met.
  • Coordinate with SAP, managed service providers, and implementation partners on enhancements, upgrades, and support escalations.

System Governance

  • Own the change management process for Talent applications, including risk assessment, testing coordination, and communication.
  • Ensure compliance with GBT standards, including adherence to governance and change control policies.
  • Act as gatekeeper for the production SAP SuccessFactors environment, ensuring quality assurance and regression testing before changes go live.

Strategic Planning and Roadmap Execution

  • Contribute to the definition and delivery of the Talent technology roadmap in partnership with the Global Senior Manager, Talent Systems.
  • Support analysis and prioritization of system enhancements, configuration changes, and new module adoption.
  • Stay current with SAP SuccessFactors roadmap updates and industry trends.

Data Quality and Reporting

  • Support data governance initiatives and ensure master data quality across Talent systems.
  • Work closely with the Global People Reporting and Analytics team to deliver dashboards, reports, and insights that inform Talent strategy and operations.
  • Promote data-driven decision-making by enabling self-service reporting capabilities where appropriate.

Process Improvement and Enablement

  • Identify opportunities for automation and efficiency within Talent system support and operations.
  • Maintain documentation, FAQs, and end-user training materials to support system adoption.
  • Lead or contribute to the delivery of training and enablement programs for system users.

Requirements

The Global Talent Applications Support Manager must demonstrate a diverse set of skills and competencies to effectively oversee, contribute to organizational growth, and ensure the optimal performance of Global Talent systems.

Technical Skills

  • Deep functional knowledge of SAP SuccessFactors and related Talent systems.
  • Experience with system configuration, change control, and support in a complex, multi-region environment.
  • Familiarity with application management practices, ITSM frameworks, and Talent data structures.
  • Experience with reporting tools and dashboard platforms (e.g., People Analytics, Power BI).

Personal Skills

  • Strong leadership and team management abilities.
  • Proven experience managing global teams across multiple time zones and cultures.
  • Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
  • Strong facilitation, negotiation, and problem-solving skills.
  • Ability to build and maintain relationships with stakeholders across global regions.
  • Strong problem-solving and analytical skills, with attention to detail.

Service Management

  • Experience managing third-party vendors and holding them accountable for delivery.
  • Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA.
  • Ability to balance business priorities with operational stability.

Education, Experience and Certifications

  • Post-secondary degree or equivalent in Information Technology, Business, Human Resources, or a related discipline.
  • Minimum 5 years’ experience in HR systems management, including SAP SuccessFactors or similar platforms.
  • Experience managing HRIS or application support teams in a global environment.
  • Certification in SuccessFactors or relevant HR technology preferred.
  • Project management or ITIL certification advantageous.
  • Experience in legal, professional services, or similarly complex organizational structures desirable.
  • Fluency in English required; additional language skills are a plus.

We are a truly global law firm and as such, always welcome individuals with foreign language capabilities. Additionally, we welcome individuals with a global background including professional experience gained across different geographies.

Benefits

Remuneration and benefits package will reflect the successful candidates experience and country where hired.

This advertiser has chosen not to accept applicants from your region.
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Technical Support Specialist

B1 Birmingham, West Midlands Winner Recruitment

Posted 15 days ago

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Job Description

temporary

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • You have experience working with customers, in either “first-line” or “second-line” support
  • Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

  • Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
  • Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
  • Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
  • Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
  • A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
  • Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
  • Completing administrative aspects of the role whilst striving to identify and eliminate errors.
  • Install, configure, and maintain any related hardware.
  • Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

  • You will need excellent customer service and communication skills.
  • Ability to diagnose and resolve hardware, firmware and software issues relating to all products
  • Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
  • Hands on approach to PC hardware and basic system building skills.
  • Mechanical and electrical aptitude will be an advantage.
  • Demonstrate analytical skills and an ability to troubleshoot and think independently.
  • Knowledge of basic networking.
  • Knowledge of Linux based operating systems would be advantageous but not essential
  • Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
  • Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

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Technical Support Specialist

G1 1AB Glasgow, Scotland £25000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their esteemed customer service team. This on-site role, located in Glasgow, Scotland, UK , requires a proactive individual who is passionate about helping users resolve technical issues and ensuring a seamless customer experience. You will be the first point of contact for customers encountering technical difficulties with our client's products and services. Responsibilities include diagnosing and troubleshooting hardware and software problems, providing clear and concise technical guidance, and escalating complex issues to higher support tiers when necessary. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is required. Experience in a customer support or helpdesk environment is highly preferred. This role demands patience, empathy, and a commitment to customer satisfaction. You will work collaboratively with other support team members and contribute to knowledge base articles to improve self-service resources. We are looking for individuals who are eager to learn and grow within a supportive technical environment. This is an excellent opportunity to build a career in technical support within a reputable organization, providing essential assistance to a valued customer base.
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