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33 Global Operations jobs in the United Kingdom

Head of Global Operations

Zachary Daniels

Posted 1 day ago

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Job Description

Head of Global Operations | Fashion Brand | Up to £95k


Location: North West London (on site 4-5 days per week)

Zachary Daniels are partnering with a fast-growing, trend-led fashion brand on the hunt for a Head of Global Operations -a strategic, solutions-focused leader to shape and scale their international logistics and supply chain.

Reporting into the COO, this high-impact role spans end-to-end global logistics, supply chain strategy, vendor relationships , and import/export compliance . You'll play a pivotal role in supporting international growth, streamlining operations, and delivering seamless movement of product from factory to customer-on time, on budget, and always on brand.

What You'll Be Doing

Global Logistics & Supply Chain Leadership

  • Lead all global logistics operations-shipping, warehousing, and distribution.
  • Partner with 3PLs, freight forwarders, and carriers to ensure efficient, cost-effective delivery.
  • Optimise shipping routes and methods to improve speed and reduce cost.

Compliance & Trade

  • Ensure full compliance with global import/export regulations.
  • Stay on top of international trade policy changes and customs requirements.
  • Own documentation and audit processes for global logistics compliance.

Inventory & Warehouse Oversight

  • Manage inventory flow and fulfilment across global DCs.
  • Prevent overstocking/stockouts by improving stock visibility and tracking.
  • Collaborate with warehousing partners to improve performance.

Vendor Management

  • Build and lead strong relationships with logistics and supply chain partners.
  • Negotiate rates and contracts to drive savings and service quality.
  • Resolve logistical challenges through proactive communication and planning.

Cost & Budget Control

  • Own the international logistics budget.
  • Track, analyse, and report on logistics costs and performance metrics.
  • Identify opportunities for savings and efficiency gains.

What You'll Bring

  • Proven experience leading global supply chain and logistics in a retail or fashion environment.
  • Strong knowledge of import/export regulations and global trade compliance.
  • Skilled in managing external partners, including 3PLs and freight forwarders.
  • A sharp commercial mindset with experience in budget ownership.
  • Exceptional communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, scaling business with global reach.

BBBH: 33648

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Head of Global Operations

London, London Zachary Daniels

Posted 1 day ago

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Job Description

Head of Global Operations | Fashion Brand | £85k+


Location: North West London (on site 4-5 days per week)


Zachary Daniels are partnering with a fast-growing, trend-led fashion brand on the hunt for a

Head of Global Operations -a strategic, solutions-focused leader to shape and scale their international logistics and supply chain.


Reporting into the COO, this high-impact role spans end-to-end global logistics, supply chain strategy, vendor relationships , and import/export compliance . You'll play a pivotal role in supporting international growth, streamlining operations, and delivering seamless movement of product from factory to customer-on time, on budget, and always on brand.


APPLICANTS MUST HAVE EXPERIENCE OF WORKING WITH RECOGNISED BRANDS


What You'll Be Doing


Global Logistics & Supply Chain Leadership

  • Lead all global logistics operations-shipping, warehousing, and distribution.
  • Partner with 3PLs, freight forwarders, and carriers to ensure efficient, cost-effective delivery.
  • Optimise shipping routes and methods to improve speed and reduce cost.


Compliance & Trade

  • Ensure full compliance with global import/export regulations.
  • Stay on top of international trade policy changes and customs requirements.
  • Own documentation and audit processes for global logistics compliance.


Inventory & Warehouse Oversight

  • Manage inventory flow and fulfilment across global DCs.
  • Prevent overstocking/stockouts by improving stock visibility and tracking.
  • Collaborate with warehousing partners to improve performance.


Vendor Management

  • Build and lead strong relationships with logistics and supply chain partners.
  • Negotiate rates and contracts to drive savings and service quality.
  • Resolve logistical challenges through proactive communication and planning.


Cost & Budget Control

  • Own the international logistics budget.
  • Track, analyse, and report on logistics costs and performance metrics.
  • Identify opportunities for savings and efficiency gains.


What You'll Bring

  • Proven experience leading global supply chain and logistics in a retail or fashion environment.
  • Strong knowledge of import/export regulations and global trade compliance.
  • Skilled in managing external partners, including 3PLs and freight forwarders.
  • A sharp commercial mindset with experience in budget ownership.
  • Exceptional communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, scaling business with global reach.


BBBH: 33648

This advertiser has chosen not to accept applicants from your region.

Head of Global Operations

Zachary Daniels

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

permanent

Head of Global Operations | Fashion Brand | Up to £95k


Location: North West London (on site 4-5 days per week)

Zachary Daniels are partnering with a fast-growing, trend-led fashion brand on the hunt for a Head of Global Operations -a strategic, solutions-focused leader to shape and scale their international logistics and supply chain.

Reporting into the COO, this high-impact role spans end-to-end glob.










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This advertiser has chosen not to accept applicants from your region.

Chief of Staff, Teva Global Operations

Harlow, Eastern Teva Pharmaceuticals

Posted 1 day ago

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Job Description

Chief of Staff, Teva Global Operations
Date: Aug 12, 2025
Location:
Harlow, United Kingdom, 00
Company: Teva Pharmaceuticals
Job Id: 63523
**Who we are**
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
**The opportunity**
Teva Global Operations (TGO) supply medicines to millions of patients, every day. While TGO continue to become simpler and to enable the next phase of our Pivot to Growth strategy, the TGO Chief of Staff lead the planning, prioritization, and execution of TGO executive activities. Reporting to the Head of TGO Strategy and while acting as a trusted advisor to the EVP, TGO, they will play a key role in ensuring the overall efficiency of the TGO organization.
**How you'll spend your day**
+ Strategically plan and orchestrate the execution of the EVP, TGO daily activities.
+ Defines, deploys and continuously improves an effective and efficient governance process for TGO in conjunction with transformation and lean management principles
+ Provide guidance to the EVP, TGO in the management of their priorities.
+ Facilitate TGO leadership team's routines and processes including the preparation of materials for business reviews, management meetings, steering committees, strategic site visits.
+ Proactively identify and seize opportunities to simplify business processes to ensure emphasis on the most value-added work.
+ Foster strong relationships with the Operations Leadership Team and other key stakeholders to ensure a smooth coordination of TGO activities.
+ Bridge communication and collaboration gaps between the EVP, TGO, the Executive Management Team, the Operations Leadership Team and other key leaders.
+ Demonstrates and roles models the Teva leadership principles
+ Review the activities of the Operations Leadership Team regularly to ensure leadership team members are aligned and focused on the right priorities.
+ In partnership with TGO central functions (Transformation Office, Finance, Supply Chain, Procurement, HR, Corporate Affairs.), track TGO's performance and progress on strategic priorities.
+ Manges and prioritizes and TGO leadership external conference engagements to ensure value for Teva
+ Proactively identify performance risks and secure the achievement of TGO objectives and KPIs.
+ Analyze market intelligence and internal trends to advise the EVP, TGO and Operations Leadership Team and to ensure TGO remain competitive.
+ Lead cross-TGO strategic projects, as needed.
+ Enable a positive work environment and a high performing culture.
**Your experience and qualifications**
+ Education: Bachelor's Degree in relevant field of study required. MBA preferred.
+ A minimum of 15 years of experience in disciplines requiring strong strategic planning and facilitation skills.
+ Leadership experience in global pharmaceutical operations, required.
+ Previous experience or training with management consulting strongly preferred
+ Demonstrated ability to organize, lead and execute on a variety of assignments, managing complex projects and driving for results.
+ Strong strategic agility, broad perspective, business and financial acumen.
+ Sound problem-solving, effective decision making, conceptual and analytical abilities.
+ Proven diplomacy and interpersonal skills including cross-functional teamwork and strong multi-cultural skills.
+ Ability to craft and deliver clear and concise communication, influence audiences, and lead change management both internally and externally.
**Location and Travel**
This role may be performed from any Teva location in Europe and requires a travel commitment of approximately 40%.
**Enjoy a more rewarding choice**
We support our people through every stage of their journey with us. Our flexible reward platform puts you in control, empowering you to tailor your benefits to fit your lifestyle, priorities, and what matters most to you. With 25 days of annual leave that grows with your service, the flexibility to purchase additional days, and two dedicated volunteering days each year, your time off is truly yours to enjoy, recharge, and give back. We prioritise your health with private medical insurance, life assurance, critical illness cover, and income protection.
Whether you're growing your family or pursuing new adventures, our enhanced maternity and paternity leave, sabbaticals, and hybrid working policies are here to support you through life's most meaningful moments. Financial wellbeing matters too, which is why we offer an enhanced pension scheme, access to a discount store, and free financial coaching through Bippit.
To help you grow with confidence, we offer a structured training and development programme tailored to your role and department, equipping you with the tools, knowledge, and support you need to thrive.
**Already Working @TEVA?**
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
**Teva's Equal Employment Opportunity Commitment**
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws. ?
Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address?
EOE including disability/veteran
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Global Clinical Operations Lead

Hertfordshire, Eastern £339 - £500 Daily Clearline Recruitment Ltd

Posted 4 days ago

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Job Description

contract

Role: Global Clinical Operations Lead (Contract)
Location: Welwyn Garden City - Hybrid (2+ days office-based)
Hours: 37.5 hours per week (Full Time)

Contract: 6 month contract (Inside IR35)
Pay:

  • 339.27 - 376.97 per day (PAYE)
  • 450 - 500 per day (Umbrella)

An excellent opportunity has arisen for four experienced Global Clinical Operations Leads to join one of our long-term clients, a leading global healthcare organisation, on a 6-month contract. This is a hybrid working position based at their modern site in Welwyn Garden City.

This is a very hands-on position, and we are open to candidates at a range of levels with 3-5 years of clinical experience, particularly those who have been directly involved in the delivery of clinical studies.

Benefits:

  • Flexible home-working policy (minimum 2 days onsite)
  • Competitive weekly pay
  • Generous holiday allowanced (25 days + bank holidays)
  • Free on-site parking
  • Opportunity to support global clinical study delivery
  • Modern office environment with on-site amenities

The Requirements:

  • 3-5 years of experience in clinical research, clinical trial management, or a similar role
  • Proven hands-on involvement in operational delivery of clinical studies
  • Strong knowledge of drug development processes and ICH/GCP guidelines
  • University degree or equivalent experience in life sciences or a related field
  • Comfortable working in fast-paced, ambiguous, and collaborative settings
  • Strong stakeholder and vendor management experience

The Role:

  • Lead or contribute to cross-functional clinical study teams, delivering all operational aspects across trial phases
  • Develop and manage operational plans and clinical study budgets
  • Build and maintain strong working relationships with third-party providers and key internal stakeholders
  • Contribute to strategic clinical operations communities and project teams
  • Oversee country/site feasibility and guide local teams during trial execution
  • Ensure compliance with global clinical regulations and internal standards
  • Support supply planning and demand forecasting to ensure study continuity
  • Provide oversight on risk management and site monitoring activities

Please note:

  • This is an Inside IR35 contract
  • All applicants must have a maximum 1-month notice period

If you're keen to join an exceptional team delivering transformative clinical trials, then please apply to this Global Clinical Operations Lead role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm .

This advertiser has chosen not to accept applicants from your region.

Global Clinical Operations Lead

Welwyn Garden City, Eastern £339 - £500 Daily CK Group- Science, Clinical and Technical

Posted 4 days ago

Job Viewed

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Job Description

contract
CK Group are recruiting for 4 X Global Clinical Operations Lead, to join a company in the Pharmaceutical industry, at their site based in Welwyn Garden City, on a contract basis, initially for 6 months.

This role allows hybrid working, with two days per week on site in Welwyn Garden CIty and 3 days remotely. Please bear in mind that these requirements may change over time.



Salary:


PAYE 339.27 - 376.97 per day or UMB 450 - 500 per day (inside of IR35).



Global Clinical Operations Lead Role:

  • Lead or contribute to one or more cross-functional global working groups, contribute to global Study Teams.
  • Drive Operational Excellence by developing operational plans, creating & managing clinical study budget & overseeing the consistency of operations.
  • Manage vendors & stakeholders by managing relationships with vendors & cross-functional stakeholders.
  • Oversee performance of vendors and third-party providers.
  • Lead and influence by establishing yourself as a leader within the team, being recognized as a thought leader who inspires others to perform at their best and learn from best practices.

Your Background :

  • Demonstrable previous experience in clinical trial management.
  • 3-5 years global study management experience (managing studies/trials on a global level).
  • Hold a university degree or equivalent years of experience, preferred focus in life sciences.
  • Possess strong working knowledge of the drug development process and respective regulations, including ICH and GCP guidelines.
  • Hands on, with experience working in the pharmaceutical industry, either for pharma, biotech or CRO.


Company:



Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.



Location:



This role is based a minimum of two days on-site, in Welwyn Garden City, with the remainder of the week working remotely.



Apply:



It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.



Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.

INDKA
This advertiser has chosen not to accept applicants from your region.

Global Clinical Operations Lead

AL7 Woodhall, Eastern CK Group- Science, Clinical and Technical

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

contract
CK Group are recruiting for 4 X Global Clinical Operations Lead, to join a company in the Pharmaceutical industry, at their site based in Welwyn Garden City, on a contract basis, initially for 6 months.

This role allows hybrid working, with two days per week on site in Welwyn Garden CIty and 3 days remotely. Please bear in mind that these requirements may change over time.



Salary:


PAYE 339.27 - 376.97 per day or UMB 450 - 500 per day (inside of IR35).



Global Clinical Operations Lead Role:

  • Lead or contribute to one or more cross-functional global working groups, contribute to global Study Teams.
  • Drive Operational Excellence by developing operational plans, creating & managing clinical study budget & overseeing the consistency of operations.
  • Manage vendors & stakeholders by managing relationships with vendors & cross-functional stakeholders.
  • Oversee performance of vendors and third-party providers.
  • Lead and influence by establishing yourself as a leader within the team, being recognized as a thought leader who inspires others to perform at their best and learn from best practices.

Your Background :

  • Demonstrable previous experience in clinical trial management.
  • 3-5 years global study management experience (managing studies/trials on a global level).
  • Hold a university degree or equivalent years of experience, preferred focus in life sciences.
  • Possess strong working knowledge of the drug development process and respective regulations, including ICH and GCP guidelines.
  • Hands on, with experience working in the pharmaceutical industry, either for pharma, biotech or CRO.


Company:



Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.



Location:



This role is based a minimum of two days on-site, in Welwyn Garden City, with the remainder of the week working remotely.



Apply:



It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.



Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.

INDKA
This advertiser has chosen not to accept applicants from your region.

Global Clinical Operations Lead

AL7 Woodhall, Eastern Clearline Recruitment Ltd

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Role: Global Clinical Operations Lead (Contract)
Location: Welwyn Garden City - Hybrid (2+ days office-based)
Hours: 37.5 hours per week (Full Time)

Contract: 6 month contract (Inside IR35)
Pay:

  • 339.27 - 376.97 per day (PAYE)
  • 450 - 500 per day (Umbrella)

An excellent opportunity has arisen for four experienced Global Clinical Operations Leads to join one of our long-term clients, a leading global healthcare organisation, on a 6-month contract. This is a hybrid working position based at their modern site in Welwyn Garden City.

This is a very hands-on position, and we are open to candidates at a range of levels with 3-5 years of clinical experience, particularly those who have been directly involved in the delivery of clinical studies.

Benefits:

  • Flexible home-working policy (minimum 2 days onsite)
  • Competitive weekly pay
  • Generous holiday allowanced (25 days + bank holidays)
  • Free on-site parking
  • Opportunity to support global clinical study delivery
  • Modern office environment with on-site amenities

The Requirements:

  • 3-5 years of experience in clinical research, clinical trial management, or a similar role
  • Proven hands-on involvement in operational delivery of clinical studies
  • Strong knowledge of drug development processes and ICH/GCP guidelines
  • University degree or equivalent experience in life sciences or a related field
  • Comfortable working in fast-paced, ambiguous, and collaborative settings
  • Strong stakeholder and vendor management experience

The Role:

  • Lead or contribute to cross-functional clinical study teams, delivering all operational aspects across trial phases
  • Develop and manage operational plans and clinical study budgets
  • Build and maintain strong working relationships with third-party providers and key internal stakeholders
  • Contribute to strategic clinical operations communities and project teams
  • Oversee country/site feasibility and guide local teams during trial execution
  • Ensure compliance with global clinical regulations and internal standards
  • Support supply planning and demand forecasting to ensure study continuity
  • Provide oversight on risk management and site monitoring activities

Please note:

  • This is an Inside IR35 contract
  • All applicants must have a maximum 1-month notice period

If you're keen to join an exceptional team delivering transformative clinical trials, then please apply to this Global Clinical Operations Lead role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm .

This advertiser has chosen not to accept applicants from your region.

Manager, Global Tax Operations

London, London McDonald's

Posted today

Job Viewed

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Job Description

Company Description:
McDonald's is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald's, but to build a better McDonald's.
We are moving fast and are adding to our outstanding team. Joining McDonald's means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we've launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.
Company Vision and Culture
Our Global vision is to build a better McDonald's and we are working hard to be the best-loved restaurant company.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
We are seeking a highly skilled and detail-oriented individual with tax compliance and global provision experience to join our Tax team in London. In this role, this individual will be responsible for oversight of tax activities across several countries including supporting tax compliance, Local Statutory and US GAAP reporting, managing local market tax strategy, and supporting local tax audits and dispute resolutions. This role involves close collaboration with global Tax teams, external providers, and partnering with the business to support efficient and accurate tax activities.
Key Responsibilities:
Global Stakeholder Management:
+ Collaborate closely Market Tax and Finance professionals located across EMEA region to ensure tax compliance and reporting obligations are met across multiple countries.
+ Partner with the business to ensure open lines of communication
+ Foster a collaborative and high-performing environment that aligns with McDonald's values and objectives.
Tax Compliance & Tax Accounting Oversight:
+ Collaborate with market leadership across multiple countries to perform joint review and sign-off of corporate income tax and VAT filings.
+ Support Markets in preparing market tax projections for US GAAP reporting including return-to-provision analysis and calculations subject to management discretion
+ Stay updated on changes in tax regulations and communicate their implications appropriately to other stakeholders.
+ Ensure market alignment with global business policies and procedures for tax reporting and compliance.
+ Identify process, data, and technology synergies across global tax reporting.
Tax Strategy Planning, Governance & Controversy:
+ Maintain a local market tax strategy and governance framework that aligns with the global tax strategy.
+ Support local tax audits, settlements, and broader dispute resolution processes.
+ Support Global Tax team in managing high-profile tax controversy matters, ensuring appropriate resourcing and a coordinated response.
+ Collaborate with the local market leadership to identify and understand market-specific tax structuring opportunities.
+ Work closely with regional leadership to identify and implement tax structuring opportunities at the local level.
Performance & Metrics:
+ Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) related to tax compliance and reporting.
+ Monitor performance metrics to identify areas for improvement and take proactive measures to meet or exceed targets.
+ Collaborate with global team members to optimize workflow processes and ensure timely delivery of services.
Communication and Collaboration:
+ Act as the primary Tax point of contact within the select countries for internal stakeholders.
+ Coordinate with market tax teams to support audit requests and ensure compliance.
+ Build and maintain strong relationships with global Tax leaders, Finance, Legal, and IT teams.
Who we're looking for:
+ A tax professional with extensive experience in direct and/or indirect tax compliance and reporting.
+ Strong leadership and team management skills including proven experience in managing teams and delivering results through others.
+ In-depth knowledge of global direct, indirect, and transfer pricing laws, regulations, compliance requirements, and US GAAP reporting.
+ High degree of business acumen, understanding end-to-end finance and tax reporting processes and related dependencies
+ Strong analytical and strategic thinking skills, with a proven ability to oversee detailed tax computations and compliance activities.
+ Excellent interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders.
+ Experience working with third-party outsourced providers and familiarity with financial systems such as Oracle Cloud, Vertex, and OneSource.
+ Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple activities simultaneously.
Qualifications:
+ Bachelor's degree in Accounting, Finance, Taxation, or a related field; CPA, CMA, or other relevant professional certifications desirable
+ Professional qualification in Tax and Accounting preferred
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Requsition ID: REF9355D_74400076061268
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Manager, Operations Excellence- Global Cyber Security Operations

London, London McDonald's

Posted today

Job Viewed

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Job Description

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Cyber Security (GCS) Team, where our mission is to embed cybersecurity culture into McDonald's DNA to fortify the System against cyber threats through proactive defence, relentless innovation, and strategic collaboration. This Manager level role will be part of GCS and Global Technology, and is focused on Communications and Operations for the organization.
The Manager, Operations Excellence (Communications), GCS will report to the Director, Operations Excellence and will be responsible for managing leadership communications, driving organizational change management activities, and supporting operational governance across our Global Cyber Security organization and supporting market deployment communications for key cyber initiatives. This position will be based in London.
Accountabilities & Responsibilities:
+ Responsible for supporting market communications for the team, supporting market deployment change management and communication plans
+ Working with key cybersecurity and market stakeholders to support end user enablement and communications to segment and market leadership
+ Partner to lead the development and execution of comprehensive communication and partner engagement strategies
+ Craft and supply timely input to leadership scripts, narratives and talking points
+ Develop and support materials for leadership meetings, conversations and events
+ Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
+ Identify and apply new, creative ways to reach and engage audiences through content and approaches
+ Support team performance management processes and drive to deadlines
+ Support the execution and action planning against staff surveys
+ Responsible for managing operations management practices for the team
+ Enable effective change management approaches (aligning to communication strategies), motivate change internally with the team and external business partners, and influence and function as an ambassador of change
+ Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
+ Develop business routines and operationalization of processes
+ Establish routines in support of team communications, human resource management and operational management activities
+ Align team practices to overall ways of working
+ Decide how best to work with center teams, markets, segments, collaborators and business partners
+ Partner with peer OpEx Managers in GCS and Cyber Market Engagement team to align on communications and ensure consistency
+ Provide support to Director Ops Ex as needed
Skills & Experience required:
+ Significant experience working in business, technology, communications, change management, organizational efficiency, organizational excellence, business process optimization, continuous improvement, or other related areas
+ Experience with a variety of organisational practices, including operations management, human resources management, and leadership communications
+ Experienced supporting organisational change, building team culture and organizational culture
+ Cyber Security and Technology background preferred
+ Outstanding written and verbal skills
+ Demonstrated ability to collaborate with technical team members and offer translation towards general business or executive audiences regarding technical language
+ Knowledge and ability to discover, design, and implement standard processes
+ Ability to navigate complex, diverse teams with various partner needs, while delivering tangible outcomes
+ Working understanding of business practices, organisational practices, and governance processes
+ Proficient in business process optimization, reviews, modelling, mapping, or process improvement
+ Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation
+ Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives
+ Comfortable presenting in front of and leading discussions among large audiences
+ Comfortable working across local and international teams, on-site, hybrid, and virtual environments
+ Demonstrated combination of education and years of professional experience showing ability to partner with senior leader teams, provide strategic recommendations, and implement action
+ Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.
Qualifications:
+ Prosci Change Management certification - desirable
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Requsition ID: REF9434A_74400076111622
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