141 Global Operations jobs in the United Kingdom
Global Operations Director
Posted 2 days ago
Job Viewed
Job Description
We’re hiring a hands-on and strategic Global Operations Director to lead our end-to-end operations across multiple functions, markets, and time zones. Sitting on the Senior Leadership Team, you’ll shape and deliver our operational strategy while getting hands-on with execution.
In this high-impact role, you will drive efficiencies through data and systems, and ensure our hosts and guests receive a consistently outstanding experience. This is a high-impact role for someone who can zoom out to scale and structure, but isn’t afraid to dive in when things get messy.
Be Hands-On & Practical
- Dive into the day-to-day when necessary, supporting escalations, refining workflows, or reviewing service delivery at a granular level.
- Jump in alongside your team to test ideas, solve problems, and accelerate execution where needed.
- Lead by example: you’re not just managing performance, you’re actively contributing to it.
- Manage contractors and external teams, including cleaning, maintenance, and other service providers, ensuring they deliver consistently high standards.
- Work directly with suppliers, such as laundry and other operational partners, to maintain seamless service delivery and strong relationships.
Set Strategy & Drive Execution
- Define and lead Houst’s global operations strategy across Guest Experience, Property Maintenance, Supply Chain, and Channel Management.
- Build operational infrastructure to support both mature markets and new launches.
- Develop a long-term roadmap for delivering scalable, tech-enabled service at a low cost-to-serve.
Deliver Operational Excellence
- Create efficient, data-driven processes that improve speed, reduce cost, and elevate service quality.
- Design and implement global SOPs that ensure consistency while allowing for local adaptation.
- Monitor and act on operational metrics in real time, adjusting tactics when needed to hit targets.
Lead a High-Performing Global Team
- Directly manage three senior function leads and oversee a geographically distributed team of 70+ across several time zones.
- Inspire and grow leaders, set clear KPIs, and foster a culture of accountability, ownership, and continuous improvement.
- Lead workforce planning, org design, and hiring for Ops as we scale.
Champion the Customer
- Partner with Product and Guest Experience teams to increase NPS, reduce escalations, and ensure consistent 5-star service.
- Use guest and host feedback to identify weak points and guide meaningful improvements across the customer journey.
Own Marketplace Performance
- Oversee optimisation of listings across Airbnb, Booking.com, and other key platforms.
- Lead dynamic pricing, availability management, and platform health to maximise occupancy and revenue.
- Monitor performance dashboards and drive action on real-time data insights.
Control Costs & Improve Financial Performance
- Manage operational P&Ls and multi-currency budgets.
- Identify ways to improve unit economics by streamlining processes, renegotiating supplier contracts, and cutting waste.
- Build financial discipline into everyday operations without sacrificing service quality.
Collaborate Cross-Functionally
- Work closely with our Growth, Commercial, Product, Finance, and People teams to align operational plans with company-wide OKRs.
- Partner with the SLT, contributing to broader business strategy and scaling decisions.
Requirements
- 10+ years of experience in operations, preferably in high-growth, tech-enabled environments (e.g. marketplaces, hospitality, logistics, or property tech).
- Proven leadership track record, including building and scaling high-performing, globally distributed teams.
- Obsessed with performance, you love using KPIs, dashboards, and metrics to measure success and continuously improve.
- Advanced analytical ability, you can make sense of large data sets, build models in Excel/Sheets, and ideally know your way around SQL.
- Operational success, you’ve built SOPs, optimised workflows, and implemented systems that stand the test of scale.
- Deep customer empathy, you understand what makes a great customer experience and how to operationalise it.
- Commercial & financial acumen, strong grasp of cost control, margin optimisation, and supply-side economics.
- Global mindset, experience operating across markets, with an appreciation for cultural nuances and local ops.
Benefits
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Pension - We provide a pension scheme for all permanent employees
- MacBook - for business use
Head of Global Operations
Posted 2 days ago
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Job Description
Head of Global Operations | Fashion Brand | Up to £95k
Location: North West London (on site 4-5 days per week)
Zachary Daniels are partnering with a fast-growing, trend-led fashion brand on the hunt for a Head of Global Operations -a strategic, solutions-focused leader to shape and scale their international logistics and supply chain.
Reporting into the COO, this high-impact role spans end-to-end global logistics, supply chain strategy, vendor relationships , and import/export compliance . You'll play a pivotal role in supporting international growth, streamlining operations, and delivering seamless movement of product from factory to customer-on time, on budget, and always on brand.
Global Logistics & Supply Chain Leadership
- Lead all global logistics operations-shipping, warehousing, and distribution.
- Partner with 3PLs, freight forwarders, and carriers to ensure efficient, cost-effective delivery.
- Optimise shipping routes and methods to improve speed and reduce cost.
Compliance & Trade
- Ensure full compliance with global import/export regulations.
- Stay on top of international trade policy changes and customs requirements.
- Own documentation and audit processes for global logistics compliance.
Inventory & Warehouse Oversight
- Manage inventory flow and fulfilment across global DCs.
- Prevent overstocking/stockouts by improving stock visibility and tracking.
- Collaborate with warehousing partners to improve performance.
Vendor Management
- Build and lead strong relationships with logistics and supply chain partners.
- Negotiate rates and contracts to drive savings and service quality.
- Resolve logistical challenges through proactive communication and planning.
Cost & Budget Control
- Own the international logistics budget.
- Track, analyse, and report on logistics costs and performance metrics.
- Identify opportunities for savings and efficiency gains.
- Proven experience leading global supply chain and logistics in a retail or fashion environment.
- Strong knowledge of import/export regulations and global trade compliance.
- Skilled in managing external partners, including 3PLs and freight forwarders.
- A sharp commercial mindset with experience in budget ownership.
- Exceptional communication and stakeholder management skills.
- Ability to thrive in a fast-paced, scaling business with global reach.
BBBH: 33648
Head of Global Operations
Posted 10 days ago
Job Viewed
Job Description
Head of Global Operations | Fashion Brand | Up to £95k
Location: North West London (on site 4-5 days per week)
Zachary Daniels are partnering with a fast-growing, trend-led fashion brand on the hunt for a Head of Global Operations -a strategic, solutions-focused leader to shape and scale their international logistics and supply chain.
Reporting into the COO, this high-impact role spans end-to-end glob.
WHJS1_UKTJ
Manager Global Operations - Passenger Services
Posted 2 days ago
Job Viewed
Job Description
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
As our new Manager Global Operations - Passenger Services you are reporting to the VP Global Operations of Ground Handling. You are working within the Global Operations team and together with the Regional CEOs you drive and implement the change to a global mindset.
You have a critical role in developing and delivering Swissport’s global operational standards in passenger handling. You are responsible for reviewing and updating the operational standard processes and procedures along with developing changes in line with the strategic plan. As an operations expert for specific customer airlines, you will coordinate follow-up on operational issues and exchange of information & best practices within the network, striving for global standardization of operational procedures & processes and co-ordinate the roll out of new customer products.
You will be working closely with other areas such as QHSE, IT, training and innovation. The Manager Global Operations - Passenger Services is responsible for developing strategies and roadmaps for passenger services, increasing automation with the help of technology, and looking for ways to increase ancillary revenue by providing new services.
Job Responsibilities:
- Manage the business & strategic side of the operational processes, procedures and applications related to Passenger Services (Operational and functional requirements, business case, priorities, roll-out).
- Define, review, and update the standard operational processes, procedures and engagement standards in accordance with the corporate policies.
- Collaborate with stakeholders (Headquarter, regions and country management, providers) to support embedding of global standards .
- Act as owner for customer specific processes and drive station performance in a true customer and passenger centric approach.
- Lead and implement projects associated with Global initiatives and application rollouts which facilitate automation of existing manual processes to improve operational efficiencies and financial performance.
- Lead and execute operational on-site inspections, business processes reviews and improvement projects.
- Lead the Global INAD project and functionally lead the INAD center in Casablanca, Morocco.
- Promote innovation with the goal of maximizing the value of the company. Work close to key stakeholders to support the development of innovative technology.
- Identify and monitor issues, compliance, risks & mitigation at a global level within the scope of the Sub-Process and Service ownership.
- Develop the business vision for Passenger Services and support the delivery of better value through the identification and elimination of the complexity within business processes and identification of better ways of working.
- Find ideas to increase ancillary revenue, prepare a business case, conduct a trial and implement the new product/service within the Swissport network
- Collaborate with the respective IT Application Owner to promote the Global Standard Solutions as well as the developments, communication, and strategic Roadmap.
- Effectively manage change by liaising with Stations and Stakeholders at the right levels to ensure they are engaged in all process and system improvement initiatives.
Qualifications and Competencies:
- 8+ years of previous experience in Passenger Services either for an airline or for a ground handling company
- Proven experience as a manager in a support/managerial or similar role, preferably for an airline or ground handling company
- Strong project management skills, including the ability to manage multiple stakeholders, priorities and large, multi-year projects to ensure budgets, schedules and performance criteria are met
- Strong communication skills, with the ability to professionally interact with a diverse blend of personality types at all levels of the organization
- Strong IT affinity
- Customer centric, identifying and anticipating new revenue streams
- Strong attention to detail and able to grasp the big picture
- Change management knowledge and experience is highly desirable
- Full proficiency in English is a must.
Chief of Staff, Teva Global Operations
Posted 4 days ago
Job Viewed
Job Description
Date: Aug 12, 2025
Location:
Harlow, United Kingdom, 00
Company: Teva Pharmaceuticals
Job Id: 63523
**Who we are**
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
**The opportunity**
Teva Global Operations (TGO) supply medicines to millions of patients, every day. While TGO continue to become simpler and to enable the next phase of our Pivot to Growth strategy, the TGO Chief of Staff lead the planning, prioritization, and execution of TGO executive activities. Reporting to the Head of TGO Strategy and while acting as a trusted advisor to the EVP, TGO, they will play a key role in ensuring the overall efficiency of the TGO organization.
**How you'll spend your day**
+ Strategically plan and orchestrate the execution of the EVP, TGO daily activities.
+ Defines, deploys and continuously improves an effective and efficient governance process for TGO in conjunction with transformation and lean management principles
+ Provide guidance to the EVP, TGO in the management of their priorities.
+ Facilitate TGO leadership team's routines and processes including the preparation of materials for business reviews, management meetings, steering committees, strategic site visits.
+ Proactively identify and seize opportunities to simplify business processes to ensure emphasis on the most value-added work.
+ Foster strong relationships with the Operations Leadership Team and other key stakeholders to ensure a smooth coordination of TGO activities.
+ Bridge communication and collaboration gaps between the EVP, TGO, the Executive Management Team, the Operations Leadership Team and other key leaders.
+ Demonstrates and roles models the Teva leadership principles
+ Review the activities of the Operations Leadership Team regularly to ensure leadership team members are aligned and focused on the right priorities.
+ In partnership with TGO central functions (Transformation Office, Finance, Supply Chain, Procurement, HR, Corporate Affairs.), track TGO's performance and progress on strategic priorities.
+ Manges and prioritizes and TGO leadership external conference engagements to ensure value for Teva
+ Proactively identify performance risks and secure the achievement of TGO objectives and KPIs.
+ Analyze market intelligence and internal trends to advise the EVP, TGO and Operations Leadership Team and to ensure TGO remain competitive.
+ Lead cross-TGO strategic projects, as needed.
+ Enable a positive work environment and a high performing culture.
**Your experience and qualifications**
+ Education: Bachelor's Degree in relevant field of study required. MBA preferred.
+ A minimum of 15 years of experience in disciplines requiring strong strategic planning and facilitation skills.
+ Leadership experience in global pharmaceutical operations, required.
+ Previous experience or training with management consulting strongly preferred
+ Demonstrated ability to organize, lead and execute on a variety of assignments, managing complex projects and driving for results.
+ Strong strategic agility, broad perspective, business and financial acumen.
+ Sound problem-solving, effective decision making, conceptual and analytical abilities.
+ Proven diplomacy and interpersonal skills including cross-functional teamwork and strong multi-cultural skills.
+ Ability to craft and deliver clear and concise communication, influence audiences, and lead change management both internally and externally.
**Location and Travel**
This role may be performed from any Teva location in Europe and requires a travel commitment of approximately 40%.
**Enjoy a more rewarding choice**
We support our people through every stage of their journey with us. Our flexible reward platform puts you in control, empowering you to tailor your benefits to fit your lifestyle, priorities, and what matters most to you. With 25 days of annual leave that grows with your service, the flexibility to purchase additional days, and two dedicated volunteering days each year, your time off is truly yours to enjoy, recharge, and give back. We prioritise your health with private medical insurance, life assurance, critical illness cover, and income protection.
Whether you're growing your family or pursuing new adventures, our enhanced maternity and paternity leave, sabbaticals, and hybrid working policies are here to support you through life's most meaningful moments. Financial wellbeing matters too, which is why we offer an enhanced pension scheme, access to a discount store, and free financial coaching through Bippit.
To help you grow with confidence, we offer a structured training and development programme tailored to your role and department, equipping you with the tools, knowledge, and support you need to thrive.
**Already Working @TEVA?**
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
**Teva's Equal Employment Opportunity Commitment**
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws. ?
Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address?
EOE including disability/veteran
Global Clinical Operations Lead
Posted 7 days ago
Job Viewed
Job Description
Role: Global Clinical Operations Lead (Contract)
Location: Welwyn Garden City - Hybrid (2+ days office-based)
Hours: 37.5 hours per week (Full Time)
Contract: 6 month contract (Inside IR35)
Pay:
- 339.27 - 376.97 per day (PAYE)
- 450 - 500 per day (Umbrella)
An excellent opportunity has arisen for four experienced Global Clinical Operations Leads to join one of our long-term clients, a leading global healthcare organisation, on a 6-month contract. This is a hybrid working position based at their modern site in Welwyn Garden City.
This is a very hands-on position, and we are open to candidates at a range of levels with 3-5 years of clinical experience, particularly those who have been directly involved in the delivery of clinical studies.
Benefits:
- Flexible home-working policy (minimum 2 days onsite)
- Competitive weekly pay
- Generous holiday allowanced (25 days + bank holidays)
- Free on-site parking
- Opportunity to support global clinical study delivery
- Modern office environment with on-site amenities
The Requirements:
- 3-5 years of experience in clinical research, clinical trial management, or a similar role
- Proven hands-on involvement in operational delivery of clinical studies
- Strong knowledge of drug development processes and ICH/GCP guidelines
- University degree or equivalent experience in life sciences or a related field
- Comfortable working in fast-paced, ambiguous, and collaborative settings
- Strong stakeholder and vendor management experience
The Role:
- Lead or contribute to cross-functional clinical study teams, delivering all operational aspects across trial phases
- Develop and manage operational plans and clinical study budgets
- Build and maintain strong working relationships with third-party providers and key internal stakeholders
- Contribute to strategic clinical operations communities and project teams
- Oversee country/site feasibility and guide local teams during trial execution
- Ensure compliance with global clinical regulations and internal standards
- Support supply planning and demand forecasting to ensure study continuity
- Provide oversight on risk management and site monitoring activities
Please note:
- This is an Inside IR35 contract
- All applicants must have a maximum 1-month notice period
If you're keen to join an exceptional team delivering transformative clinical trials, then please apply to this Global Clinical Operations Lead role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm .
Global Clinical Operations Lead
Posted 7 days ago
Job Viewed
Job Description
This role allows hybrid working, with two days per week on site in Welwyn Garden CIty and 3 days remotely. Please bear in mind that these requirements may change over time.
Salary:
PAYE 339.27 - 376.97 per day or UMB 450 - 500 per day (inside of IR35).
Global Clinical Operations Lead Role:
- Lead or contribute to one or more cross-functional global working groups, contribute to global Study Teams.
- Drive Operational Excellence by developing operational plans, creating & managing clinical study budget & overseeing the consistency of operations.
- Manage vendors & stakeholders by managing relationships with vendors & cross-functional stakeholders.
- Oversee performance of vendors and third-party providers.
- Lead and influence by establishing yourself as a leader within the team, being recognized as a thought leader who inspires others to perform at their best and learn from best practices.
- Demonstrable previous experience in clinical trial management.
- 3-5 years global study management experience (managing studies/trials on a global level).
- Hold a university degree or equivalent years of experience, preferred focus in life sciences.
- Possess strong working knowledge of the drug development process and respective regulations, including ICH and GCP guidelines.
- Hands on, with experience working in the pharmaceutical industry, either for pharma, biotech or CRO.
Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location:
This role is based a minimum of two days on-site, in Welwyn Garden City, with the remainder of the week working remotely.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
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Global Clinical Operations Lead
Posted 10 days ago
Job Viewed
Job Description
This role allows hybrid working, with two days per week on site in Welwyn Garden CIty and 3 days remotely. Please bear in mind that these requirements may change over time.
Salary:
PAYE 339.27 - 376.97 per day or UMB 450 - 500 per day (inside of IR35).
Global Clinical Operations Lead Role:
- Lead or contribute to one or more cross-functional global working groups, contribute to global Study Teams.
- Drive Operational Excellence by developing operational plans, creating & managing clinical study budget & overseeing the consistency of operations.
- Manage vendors & stakeholders by managing relationships with vendors & cross-functional stakeholders.
- Oversee performance of vendors and third-party providers.
- Lead and influence by establishing yourself as a leader within the team, being recognized as a thought leader who inspires others to perform at their best and learn from best practices.
- Demonstrable previous experience in clinical trial management.
- 3-5 years global study management experience (managing studies/trials on a global level).
- Hold a university degree or equivalent years of experience, preferred focus in life sciences.
- Possess strong working knowledge of the drug development process and respective regulations, including ICH and GCP guidelines.
- Hands on, with experience working in the pharmaceutical industry, either for pharma, biotech or CRO.
Company:
Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location:
This role is based a minimum of two days on-site, in Welwyn Garden City, with the remainder of the week working remotely.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference (phone number removed) in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
If this position isn't suitable but you are looking for a new role, or if you are interested in seeing what opportunities are out there, head over to our LinkedIn page (cka-group) and follow us to see our latest jobs and company news.
INDKA
Global Clinical Operations Lead
Posted 10 days ago
Job Viewed
Job Description
Role: Global Clinical Operations Lead (Contract)
Location: Welwyn Garden City - Hybrid (2+ days office-based)
Hours: 37.5 hours per week (Full Time)
Contract: 6 month contract (Inside IR35)
Pay:
- 339.27 - 376.97 per day (PAYE)
- 450 - 500 per day (Umbrella)
An excellent opportunity has arisen for four experienced Global Clinical Operations Leads to join one of our long-term clients, a leading global healthcare organisation, on a 6-month contract. This is a hybrid working position based at their modern site in Welwyn Garden City.
This is a very hands-on position, and we are open to candidates at a range of levels with 3-5 years of clinical experience, particularly those who have been directly involved in the delivery of clinical studies.
Benefits:
- Flexible home-working policy (minimum 2 days onsite)
- Competitive weekly pay
- Generous holiday allowanced (25 days + bank holidays)
- Free on-site parking
- Opportunity to support global clinical study delivery
- Modern office environment with on-site amenities
The Requirements:
- 3-5 years of experience in clinical research, clinical trial management, or a similar role
- Proven hands-on involvement in operational delivery of clinical studies
- Strong knowledge of drug development processes and ICH/GCP guidelines
- University degree or equivalent experience in life sciences or a related field
- Comfortable working in fast-paced, ambiguous, and collaborative settings
- Strong stakeholder and vendor management experience
The Role:
- Lead or contribute to cross-functional clinical study teams, delivering all operational aspects across trial phases
- Develop and manage operational plans and clinical study budgets
- Build and maintain strong working relationships with third-party providers and key internal stakeholders
- Contribute to strategic clinical operations communities and project teams
- Oversee country/site feasibility and guide local teams during trial execution
- Ensure compliance with global clinical regulations and internal standards
- Support supply planning and demand forecasting to ensure study continuity
- Provide oversight on risk management and site monitoring activities
Please note:
- This is an Inside IR35 contract
- All applicants must have a maximum 1-month notice period
If you're keen to join an exceptional team delivering transformative clinical trials, then please apply to this Global Clinical Operations Lead role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm .
Manager, Global Tax Operations
Posted 3 days ago
Job Viewed
Job Description
McDonald's is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald's, but to build a better McDonald's.
We are moving fast and are adding to our outstanding team. Joining McDonald's means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we've launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.
Company Vision and Culture
Our Global vision is to build a better McDonald's and we are working hard to be the best-loved restaurant company.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
Job Description:
We are seeking a highly skilled and detail-oriented individual with tax compliance and global provision experience to join our Tax team in London. In this role, this individual will be responsible for oversight of tax activities across several countries including supporting tax compliance, Local Statutory and US GAAP reporting, managing local market tax strategy, and supporting local tax audits and dispute resolutions. This role involves close collaboration with global Tax teams, external providers, and partnering with the business to support efficient and accurate tax activities.
Key Responsibilities:
Global Stakeholder Management:
+ Collaborate closely Market Tax and Finance professionals located across EMEA region to ensure tax compliance and reporting obligations are met across multiple countries.
+ Partner with the business to ensure open lines of communication
+ Foster a collaborative and high-performing environment that aligns with McDonald's values and objectives.
Tax Compliance & Tax Accounting Oversight:
+ Collaborate with market leadership across multiple countries to perform joint review and sign-off of corporate income tax and VAT filings.
+ Support Markets in preparing market tax projections for US GAAP reporting including return-to-provision analysis and calculations subject to management discretion
+ Stay updated on changes in tax regulations and communicate their implications appropriately to other stakeholders.
+ Ensure market alignment with global business policies and procedures for tax reporting and compliance.
+ Identify process, data, and technology synergies across global tax reporting.
Tax Strategy Planning, Governance & Controversy:
+ Maintain a local market tax strategy and governance framework that aligns with the global tax strategy.
+ Support local tax audits, settlements, and broader dispute resolution processes.
+ Support Global Tax team in managing high-profile tax controversy matters, ensuring appropriate resourcing and a coordinated response.
+ Collaborate with the local market leadership to identify and understand market-specific tax structuring opportunities.
+ Work closely with regional leadership to identify and implement tax structuring opportunities at the local level.
Performance & Metrics:
+ Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) related to tax compliance and reporting.
+ Monitor performance metrics to identify areas for improvement and take proactive measures to meet or exceed targets.
+ Collaborate with global team members to optimize workflow processes and ensure timely delivery of services.
Communication and Collaboration:
+ Act as the primary Tax point of contact within the select countries for internal stakeholders.
+ Coordinate with market tax teams to support audit requests and ensure compliance.
+ Build and maintain strong relationships with global Tax leaders, Finance, Legal, and IT teams.
Who we're looking for:
+ A tax professional with extensive experience in direct and/or indirect tax compliance and reporting.
+ Strong leadership and team management skills including proven experience in managing teams and delivering results through others.
+ In-depth knowledge of global direct, indirect, and transfer pricing laws, regulations, compliance requirements, and US GAAP reporting.
+ High degree of business acumen, understanding end-to-end finance and tax reporting processes and related dependencies
+ Strong analytical and strategic thinking skills, with a proven ability to oversee detailed tax computations and compliance activities.
+ Excellent interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders.
+ Experience working with third-party outsourced providers and familiarity with financial systems such as Oracle Cloud, Vertex, and OneSource.
+ Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple activities simultaneously.
Qualifications:
+ Bachelor's degree in Accounting, Finance, Taxation, or a related field; CPA, CMA, or other relevant professional certifications desirable
+ Professional qualification in Tax and Accounting preferred
Additional Information:
At McDonald's we are People from all Walks of Life.
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Requsition ID: REF9355D_74400076061268