What Jobs are available for Gloucestershire County Council in the United Kingdom?

We are looking for aPayroll Assistant which will be based at: Shire Hall, GL1 2TG

Working Arrangements: Initial training on site - hybrid working after training complete

About the team & role:

Do you excel in a dynamic environment where precisionandcompliance are paramount? We have an exciting opportunity for you to join ourPay&ConditionsTeam as a full timepayrolladministratorproviding apayroll service for Gloucestershire County Councilanda number of external clients.

Working at the heart of the council, you will be responsible for delivering a wide range of cost effective, timely services to ensure we meet the needs of internalandexternal customers. Your role will involve processingpayrollpayments, dealing withpayqueries via our ContactUs helplineandproviding guidance on employment terms &conditions.

*** APPROX 3500 SIZEPAYROLL***

About you:

As apayrolladministratoryou will bring your excellent organisational skills to allow you to prioritise workloadsandensure our service levels are maintained. You will have relevant administrativepayroll experienceanda good understandingandknowledge ofpayroll processes to ensure compliance regarding the regulations.

You will need to be technically efficientandpossess excellent communicationandcustomer service, to enable you to efficiently answer taxandpayqueries. The successful applicant must be able to cope under pressureandmanage competing demands checking information to ensure ourpayrolls are accurate, meet statutory requirementsandprocessed within the monthly deadlines.

On receipt of your CVandcontact details I will get in touch to discuss how to progress the application

If you know someone who would be a good fit for the role, please send over their contact detailsandget in touch, as we do offer agenerous referral fee.

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. 

About The Team:

Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters.

What You'll Do:

• Lead Audits – Manage a portfolio of audits for Public Sector across local government, NHS, and central bodies, delivering accurate, compliant and high-quality work.
• Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly.
• Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met.
• Coach & Collaborate – Mentor and support audit assistant manager and seniors, reviewing work, giving feedback and guiding them through fieldwork.

What You'll Bring:

• Professional Qualification – ACA / ACCA / CA (or equivalent).

• Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations.

• Leadership Experience – Ability to take the lead multiple external audits, you'll work closely with senior managers and supervise/mentor team members.
• Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act.
• Stakeholder Engagement – Competent building and maintaining client relationships, and ensuring the delivery of exceptional, timely audit services.

What We Offer:

Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.

We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive.

Salaries & Benefits:

At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts.

You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive?

Location:

Manchester Office – Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.

Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. 

About The Team:

Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters.

What You'll Do:

• Lead Audits – Manage a portfolio of audits for Public Sector across local government, NHS, and central bodies, delivering accurate, compliant and high-quality work.
• Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly.
• Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met.
• Coach & Collaborate – Mentor and support audit assistant manager and seniors, reviewing work, giving feedback and guiding them through fieldwork.

What You'll Bring:

• Professional Qualification – ACA / ACCA / CA (or equivalent).

• Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations.

• Leadership Experience – Ability to take the lead multiple external audits, you'll work closely with senior managers and supervise/mentor team members.
• Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act.
• Stakeholder Engagement – Competent building and maintaining client relationships, and ensuring the delivery of exceptional, timely audit services.

What We Offer:

Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.

We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive.

Salaries & Benefits:

At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts.

You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive?

Location:

Manchester Office – Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.

Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. 

About The Team:

Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters.

What You'll Do:

• Lead Audits – Manage a portfolio of audits for Public Sector across local government, NHS, and central bodies, delivering accurate, compliant and high-quality work.
• Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly.
• Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met.
• Coach & Collaborate – Mentor and support audit assistant manager and seniors, reviewing work, giving feedback and guiding them through fieldwork.

What You'll Bring:

• Professional Qualification – ACA / ACCA / CA (or equivalent).

• Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations.

• Leadership Experience – Ability to take the lead multiple external audits, you'll work closely with senior managers and supervise/mentor team members.
• Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act.
• Stakeholder Engagement – Competent building and maintaining client relationships, and ensuring the delivery of exceptional, timely audit services.

What We Offer:

Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.

We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive.

Salaries & Benefits:

At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts.

You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive?

Location:

Manchester Office – Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.

Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow , belong and impact . You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. 

About The Team:

Our Public Sector Audit team plays a key role in strengthening public accountability by delivering independent audits to local authorities, central government departments, NHS bodies, and other publicly funded organisations. With a strong national presence and a growing public audit portfolio, we support entities that shape society and deliver vital services. You'll work with purpose-driven clients, contribute to public trust, and be part of a team that values collaboration, inclusion, and high-quality outcomes. Your development will be supported every step of the way as you grow your expertise in a sector that truly matters.

What You'll Do:

• Lead Audits – Manage a portfolio of audits for Public Sector across local government, NHS, and central bodies, delivering accurate, compliant and high-quality work.
• Build Relationships – Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly.
• Ensure Excellence – Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met.
• Coach & Collaborate – Mentor and support audit assistant manager and seniors, reviewing work, giving feedback and guiding them through fieldwork.

What You'll Bring:

• Professional Qualification – ACA / ACCA / CA (or equivalent).

• Sector Expertise – Experience auditing publicly funded bodies such as local authorities, central government departments, NHS trusts, and other government-aligned organisations.

• Leadership Experience – Ability to take the lead multiple external audits, you'll work closely with senior managers and supervise/mentor team members.
• Technical Knowledge – Strong understanding of UK GAAP (FRS 102), IFRS, and the Companies Act.
• Stakeholder Engagement – Competent building and maintaining client relationships, and ensuring the delivery of exceptional, timely audit services.

What We Offer:

Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one.

We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive.

Salaries & Benefits:

At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts.

You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive?

Location:

Manchester Office – Located in One St Peter's Square, Manchester, M2 3DE. Easily accessible from Piccadilly and Oxford Road stations. A vibrant city centre location surrounded by top restaurants, shops, and cultural hotspots.

Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: 8 December 2025
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU  - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Permanent
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: 8 December 2025
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU  - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Permanent
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: 8 December 2025
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU  - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Permanent
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: 8 December 2025
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU  - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Permanent
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.