30 Google Cloud jobs in London

Job Description

Google Cloud Architect Manager

Location: London (hybrid)

Salary: Up to £90,000 depending on experience + bonus

ELIGIBILITY: Candidates for this role must be eligible for UK Security Clearance (SC).

We’re looking for an experienced Google Cloud Architect Manager to lead the design, build, and delivery of secure, scalable Google Cloud solutions across high-impact public sector programmes.

You’ll join a forward-thinking technology team that architects and engineers the infrastructure, tooling, and telemetry powering enterprise-grade cloud systems. This is a hands-on leadership role for someone who can bridge deep technical expertise with strategic oversight and client delivery excellence.

What you’ll do

• Lead the architecture and end-to-end delivery of Google Cloud solutions for enterprise and public sector clients
• Design, deploy, and operate secure, scalable environments on Google Cloud
• Provide technical direction and mentorship to engineers, ensuring robust and innovative solutions
• Collaborate with client stakeholders to translate business objectives into actionable technical strategies

What you’ll bring

• 5+ years of experience as a Google Cloud Engineer/Architect
• Professional-level Google Cloud certification
• Strong knowledge across GCP services (Compute Engine, GKE, Cloud Storage, App Engine, etc.)
• Hands-on experience with infrastructure as code (Terraform) and automation (Python, Bash, CI/CD pipelines)
• Proven track record designing and implementing secure, scalable cloud architectures
• Excellent communication skills with the ability to engage both technical and business audiences
• Experience leading small, high-performing technical teams

If you are a cloud architect who thrives on solving complex challenges and driving real impact through technology—apply today.

DevOps Engineer GCP (Google Cloud) - London - London Reference Code: -en_GBContract Type: PermanentProfessional Communities: Software Engineering

Job Title: DevOps Engineer GCP (Google Cloud)

Hybrid:  2 days a week working from the office

Location: London, UK

Get the future you want!  

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.  

Your Role  

Capgemini Financial Services is seeking a talented and experienced DevOps Engineer with strong expertise in Google Cloud Platform GCP in London, UK to join our engineering team supporting strategic initiatives including those in the financial services domain Experience with blockchain technologies is a plus but not mandatory

Key Responsibilities :

• Design implement and manage scalable and secure cloud infrastructure on GCP
• Build and maintain CICD pipelines using tools like Jenkins GitLab CI or Cloud Build
• Automate infrastructure provisioning using Terraform Ansible or similar IaC tools
• Manage containerized applications using Kubernetes GKE and Docker
• Monitor system performance and ensure high availability using tools like Prometheus Grafana or Stackdrive
• Collaborate with development operations and security teams to ensure smooth delivery pipelines
• Participate in incident response root cause analysis and continuous improvement initiatives
• Document infrastructure and deployment processes
  
  

Your Profile 

• 3 years of experience in DevOps or Cloud Engineering roles
• Strong handson experience with Google Cloud Platform GCP
• Proficiency in Terraform Ansible or similar IaC tool
• Experience with Kubernetes Docker and container orchestration
• Familiarity with CICD tools like Jenkins GitLab CI or Cloud Build
• Solid understanding of cloud networking security best practices and DevSecOps principles
• Scripting skills in Python Bash or similar languages
• Strong problemsolving and communication skills

Nice to Have

• Exposure to blockchain platforms eg Hyperledger Besu Ethereum
• Experience with multicloud or hybrid cloud strategies
• Familiarity with DORA metrics AIOps or MLOps practices
• Certifications such as Google Professional Cloud DevOps Engineer CKA or DevOps Leader"
  
  

About Capgemini  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.    

Get the future you want |      

Field Sales Representative, Startups, Google Cloud (English)
_corporate_fare_ Google _place_ London, UK
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience with quota-carrying cloud or software sales at aBusiness-to-Business (B2B) software company.
+ Experience in, or supporting the startup industry.
+ Ability to communicate in English fluently to support client relationship management in this region.
**Preferred qualifications:**
+ Experience selling cloud solutions, infrastructure software, databases, analytic tools, across multiple industries and hundreds of accounts at once, aligning technology solutions to drive high value business outcomes.
+ Experience prospecting, and building customer relationships from scratch, with excitement for building Greenfield territories within accounts.
+ Experience acquiring new logos at scale and securing the foundational workload(s) to accelerate consumption business.
+ Experience working with Customer Engineers to inventory existing software estate, define migration plans, and build business cases for migrations.
+ Experience cultivating C-level relationships to build strong partnerships and sell cloud solutions, with the ability to influence at the executive level.
**About the job**
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.
+ Become an expert on customers business, including their SaaS product portfolio, technology strategy, strategic growth plans, business drivers, financial structure, customer base, vertical market offering and engaged landscape.
+ Lead territory and account strategy to develop business growth opportunities at scale, working cross-functionally with multiple teams and Google Partners, to maximize business impact within startup customers.
+ Manage complex business cycles, presenting to C-level executives and negotiating terms.
+ Drive business development, own operational excellence at scale, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Field Solutions Architect, Generative AI, Google Cloud
_corporate_fare_ Google _place_ London, UK
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
**Minimum qualifications:**
+ Bachelor's degree in Computer Science, Data Science, or equivalent practical experience.
+ 7 years of experience working in AI/ML as a technical sales engineer or in software engineering.
+ Experience in Python and Machine learning frameworks (e.g., TensorFlow, PyTorch).
+ Experience in Generative AI as a user or a developer.
+ Experience delivering technical presentations and leading business value sessions to support client relationship management in this region.
**Preferred qualifications:**
+ Experience in systems design, with the ability to architect and explain data pipelines, Machine Learning (ML) pipelines, and ML training and serving approaches.
+ Experience with full-stack ML engineering to seamlessly combine retrieval-based knowledge and generative text generation to implement and optimize RAG models using first-party and OSS models.
+ Experience with implementing search concepts, such as indexing, scoring, relevancy, faceting, and query rewriting and expansion.
+ Experience with semantic search frameworks and tools/databases such as LangChain, Faiss, and Pinecone.
+ Understanding of nearest neighbor search concepts.
**About the job**
As a Generative AI Field Solutions Architect, you will support Google Cloud Sales and Engineering teams to incubate, pilot, and deploy Google Cloud's AI/ML and Generative AI technology with AI native customers, large enterprises, and early-stage AI startups. You will help customers innovate faster with solutions using Google Cloud's flexible and open infrastructure including AI Accelerators (TPU/GPU).
In this role, you will identify, assess, and develop GenAI and AI/ML applications by applying key industry tools, techniques, and methodologies to solve problems. You will help customers leverage accelerators within their overall cloud strategy by helping run benchmarks for existing models, finding opportunities to use accelerators for new models, developing migration paths, and helping to analyze cost to performance. You will work with internal Cloud AI teams to remove roadblocks and shape the future of our offerings.
It's an exciting time to join Google Cloud's Go-To-Market team, leading the AI revolution for businesses worldwide. You'll excel by leveraging Google's brand credibility-a legacy built on inventing foundational technologies and proven at scale. We'll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We're a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era-the market is yours.
**Responsibilities**
+ Advise our customers by understanding the customer's business process and objectives. Architect AI-drive, spanning Data, AI, and Infrastructure, and work with peers to include the full cloud stack into overall architecture.
+ Work with customers, demonstrate features, tune models, optimize model performance, profiling, and bench marking. Troubleshoot and find solutions to issues training/serving models in a large scale environment.
+ Build repeatable technical assets such as scripts, templates, reference architectures to enable other customers and internal teams. Work cross-functionally to influence Google Cloud strategy and product direction at the intersection of infrastructure and AI/ML by advocating for enterprise customer requirements.
+ Coordinate regional field enablement with leadership and work with product and partner organizations on external enablement activities.
+ Travel as needed.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Senior Software Engineer, Site Reliability Engineering, Google Cloud
_corporate_fare_ Google _place_ London, UK
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
**Minimum qualifications:**
+ Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
+ 5 years of experience with software development in one or more programming languages.
+ 3 years of experience in designing, analyzing, and troubleshooting large-scale distributed systems.
+ 2 years of experience leading projects and providing technical leadership.
**Preferred qualifications:**
+ Experience working in computing, distributed systems, storage, or networking.
+ Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
+ Ability to debug, optimize code, and to automate routine tasks.
+ Systematic problem-solving approach, coupled with effective verbal and written communication skills.
**About the job**
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services-both our internally critical and our externally-visible systems-have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE's will keep an ever-watchful eye on our systems capacity and performance.
Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you'll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
**Responsibilities**
+ Engage in and improve the whole lifecycle of services-from inception and design, through to deployment, operation and refinement.
+ Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
+ Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
+ Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
+ Practice sustainable incident response and blameless postmortems.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Job Title: Google Cloud Engineer (On-Prem Secure Instance – Defense/Regulated Environments)

Job Location: London

Job type: Contract 

Job mode: Hybrid

Experience: 8 + Years 

JD:

Position Overview

We are seeking a highly skilled Google Cloud Engineer with expertise in secure, on-premise Google Cloud instancesto support mission-critical projects in defense and other regulated industries. This role will focus on migrating workloads and data into secure, isolated environments while ensuring compliance with strict governance, regulatory, and security standards. The ideal candidate combines deep technical knowledge of Google Cloud services with strong customer-facing skills, as much of the work will be conducted directly on customer sites.

Key Responsibilities

Design, plan, and execute data and workload migrations into secure, on-prem Google Cloud instances, including air-gapped and classified environments.

Work with customer stakeholders in defense and regulated industries to define technical requirements, compliance needs, and migration strategies.

Deploy, configure, and manage Google Cloud services (Compute Engine, Storage, IAM, VPC, Kubernetes, Databases) for isolated and highly secure environments.

Implement and enforce robust security, governance, and compliance controls (e.g., NIST, FedRAMP, ITAR, HIPAA, GDPR, or similar frameworks).

Troubleshoot and optimize workloads in mission-critical, resource-constrained, or disconnected environments.

Deliver hands-on technical workshops, knowledge transfer sessions, and ongoing support for secure deployments.

Provide on-site engineering support at customer facilities, ensuring operational readiness and compliance throughout the migration lifecycle.

Required Skills & Qualifications

Proven experience as a Cloud Engineer, Infrastructure Engineer, or Systems Engineer in secure, on-premise or air-gapped environments.

Deep understanding of Google Cloud services deployed in restricted or classified environments.

Expertise in data and workload migration within regulated sectors (defense, intelligence, healthcare, financial services, etc.).

Strong knowledge of networking, storage, and security architectures for isolated, compliant systems.

Hands-on experience with containerization and orchestration (Kubernetes, Docker) and automation frameworks (Terraform, Ansible).

Proficiency in scripting/programming (Python, Bash, or equivalent).

Demonstrated ability to work directly with customers, including government and defense agencies.

Google Cloud certification (Professional Cloud Engineer or Cloud Architect) preferred.

Preferred Qualifications

Experience working in classified environments or with security clearances.

Familiarity with compliance frameworks (e.g., FedRAMP High, DoD IL5/IL6, NIST 800-53, ITAR).

Knowledge of secure enclave operations, hardened systems, and cross-domain solutions.

Background in system hardening, encryption technologies, and identity/access control in secure environments.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Title: Software Solutions Engineer**
**Location: Welwyn Office UK**
**Position Summary & Key Areas of Responsibility**
+ Develops scripts / applications / software to deliver efficiencies through automation of installation, deployment, management, and monitoring processes.
+ Actively assist with the development and maintenance of a continuous integration solution.
+ Estimate and commit to delivery of project requirements.
+ Work effectively alone or as part of a team - assisting and mentoring junior staff to develop solutions and best practice procedures.
+ Participate in continuing process improvement initiatives.
+ Coordinate and communicate with other IT departments including PMO, QC, stakeholders, and customers.
+ Author ATM Technical specifications, Software Installation Documentation, & User Guides.
+ Assess requirements & priorities to ensure delivery of the right product at the right time.
+ Provides input on project constraints and dependencies, establishes project acceptance criteria and quality goals.
+ Support QC in the testing process from the design & development of appropriate test cases to the resolution of software issues reported.
+ Manage issue reporting, investigation, resolution, and deployment through JIRA and ServiceNow tickets
+ Support/resolve production issues forwarded by Level 3 Support including the creation of hot fixes.
+ Designs and develops quality, object orientated, testable source code if part of assigned responsibility.
+ Travel - as required to support onsite activities such as customer Pilot installations.
**Preferred Qualifications**
+ Undergraduate degree in Computer Science/Engineering and/or equivalent experience
+ Experience in IT Management;
+ Experience of managing Windows-based Desktop solutions;
+ In depth knowledge of ATM technology infrastructure: including ATM Terminal Software, NDC, CEN/XFS, ATM Security, operation of ATM software platform management tools;
+ Experience in transaction processing platforms, especially Postilion;
+ Experience with Windows scripting languages Batch and Powershell
+ Experience creating HTML pages utilizing CSS and Javascript
+ Experience in defining technical expectations, system requirements and effort estimations for projects
+ Experience working to a change management procedure and working with a change management application, preferably ServiceNow
+ Experience writing technical documents for product releases
+ Ability to investigate reported issues including estimated impact and scale, and providing resolutions
+ Experience working with desktop security solutions, preferably Trellix (McAfee) EPO
+ Experience working with ATM's in a Lab or Production setting, having engaged in terminal software and hardware setup/troubleshooting.
#LI-AG
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Our client is looking for a highly skilled and experienced Senior Software Engineer to join their innovative and growing technology team. This is a fully remote position, allowing you to contribute your expertise from anywhere within the UK. You will be instrumental in designing, developing, and deploying scalable, high-performance cloud-based solutions that drive our client's business forward. This role requires a deep understanding of modern software development practices, a passion for cloud technologies, and a commitment to writing clean, efficient, and maintainable code.

Your responsibilities will include contributing to the architectural design of new cloud services, developing robust backend systems, and implementing microservices architectures. You will work closely with product managers, designers, and other engineers to translate complex requirements into high-quality software. Experience with CI/CD pipelines, containerization technologies (like Docker and Kubernetes), and infrastructure as code (IaC) is highly desirable. You will be expected to participate in code reviews, mentor junior engineers, and contribute to improving our development processes and tooling. A strong focus on security best practices throughout the software development lifecycle is paramount.

The ideal candidate will have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. You should possess at least 5-7 years of professional software development experience, with a significant focus on cloud platforms such as AWS, Azure, or Google Cloud. Proficiency in at least one modern programming language (e.g., Python, Java, Go, Node.js) and experience with database technologies (SQL and NoSQL) are essential. Excellent problem-solving abilities, a collaborative spirit, and strong communication skills are crucial for success in this remote role. This is an exciting opportunity to work on cutting-edge technology, shape the future of our cloud infrastructure, and enjoy the benefits of a truly remote-first working environment.

Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, allowing you to provide expert technical assistance to users from anywhere within the UK. You will be the first line of support for a range of cloud-based services, troubleshooting complex issues and ensuring a seamless user experience. Your dedication to problem-solving and excellent communication skills will be key to success in this role.

Responsibilities:

• Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
• Identify recurring technical issues and proactively suggest improvements to products or processes.
• Monitor system performance and provide feedback on potential issues or enhancements.
• Ensure customer satisfaction by delivering timely and effective technical support.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
• Participate in training sessions to enhance product knowledge and support skills.
• Assist with user onboarding and training on our client's platform features.

Qualifications:

• Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Outstanding customer service and communication skills, both written and verbal.
• Ability to explain technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently and manage time effectively in a remote environment.
• A proactive attitude and a passion for helping others.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

This is an excellent opportunity for an IT professional to grow their career in a supportive and flexible remote setting. Our client is committed to fostering a positive work environment and providing ample opportunities for professional development. Join a team that values technical expertise and exceptional customer care. This role is fully remote, based in the **London, England, UK** region, offering significant flexibility.