45,023 Groceries jobs in the United Kingdom

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

• Conducting satisfaction surveys with franchisee owners over the phone 
• Asking effective questions to gather valuable insights and feedback
• Recording and managing survey responses using spreadsheets
• Reviewing and interpreting data to identify key themes and trends
• Maintaining a high level of professionalism and excellent customer service throughout

• Strong communication skills with a confident telephone manner
• Excellent questioning and probing skills
• Proficient in Microsoft Excel (or similar spreadsheets)
• Ability to read, interpret, and work with data
• Previous experience in a customer service or survey-based role desirable

Customer Service - Broadband Advisor

28,000

Monday to Friday, 9:00am - 5:30pm

Location Requirement: Must be local to Brent

We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.

Key Responsibilities:

As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:

• Handling customer enquiries via phone and email, covering billing, contracts, and general account support
• Processing orders, returns, and equipment replacements
• Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
• Addressing and resolving complaints with empathy and professionalism
• Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience

What we're looking for:

• Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
• Strong communication skills: confident, clear, and approachable both verbally and in writing
• Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
• Comfortable using systems to manage orders, returns, and maintain accurate records
• A proactive team player who's dependable and ready to pitch in wherever needed

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Excellent communication skills, both written and verbal
• A positive attitude and commitment to high levels of customer service
• Strong IT skills, including Microsoft Office and CRM/ERP systems such as Navision
• Ability to work collaboratively with colleagues to achieve shared goals
• Flexible and responsive to customer and business needs
• High attention to detail and accuracy
• Basic understanding of the product ranges or willingness to learn
• Strong time management and ability to work independently

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

HRGO are recruiting Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound and outbound calls, and communication with customers and service users.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound/outbound calls from customers relating to the service provided by the business
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters and emails
• Inputting data onto the system

Requirements:

• Previous experience in a similar customer service based role is essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.