5 Ground Handling jobs in the United Kingdom

A vacancy has arisen within our Customer Services Department, based in Campbeltown. Reporting to the Station Manager Campbeltown, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation.

Applications are invited from candidates who provide excellent customer service and support for the delivery of our operation as Campbeltown Airport.

Key Responsibilities

Customer Service Agents have a wide range of duties including:

Checking passengers in for flights

Ensuring security protocols are adhered to

Answer passenger queries when flights have been cancelled/delayed

Arrange alternative transport/accommodation as required and

Provide telephone ticketing sales support

Occasional lone working may be required, particularly during Sunday summer flights or when staff absences (e.g. sickness or leave) coincide

To apply for the position, please submit your CV and a cover letter supporting your application.

Skills and Knowledge

Be customer-focused and helpful.

Enjoy working with the public and meeting new people.

Have excellent communication skills.

Be able to respond quickly and efficiently to changing situations.

Be able to deal with difficult situations with tact and diplomacy.

Attitude

We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service and Ramp Agent role, you'll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you'll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same, and physical readiness is required for ramp duties, which involve outdoor work and handling luggage.

Training and Experience

Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.

Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all ramp duties.

Basic IT skills are required for check-in, boarding, and other customer service-related tasks.

Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.

Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.

Full training will be provided for both the customer service and ramp aspects of the role to ensure compliance with safety standards and operational procedures.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment .

Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience

Job Types: Part-time, Permanent

Pay: £13,519.00 per year

Expected hours: 20 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person

Pay: £13.99 per hour

Job Description:

Job description

Ramp Agent - Manchester Airport

First Call Aviation is hiring Ramp Agents @ Manchester Airport start date 24th November. This role is 30 hours.

• Exiting Career Move
• Airport Work Opportunity
• Working for a Global Company
• Shift pattern (6 on 3 off mixture of AM & PMs)
• Permanent positions
• Sorry no students!

We are excited to offer more opportunities at Manchester Airport working as a Ramp Agent. You will be in the front line of aircraft movements, handling the passenger luggage & safety, aircraft movement on the tarmac & be an integral person of a skilled team with our partner DHL.

At DHL - people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include

• The reconciliation of passenger bags
• Safe loading and delivery of loaded bags to aircraft side.
• Moving ground Equipment such as steps to the airplane for embarking and disembarking passengers
• Get an Airside Driving Permit to move Baggage Trolleys, Steps and other Ground Equipment into the stands.
• Marshalling Aircraft onto and off the stands for arrivals and departures.

What you need

• A flexible approach to work
• Good attitude in team work
• Prepared to work in all weathers - rain or sun or snow or all three!
• Happy for early mornings and late nights
• Great attitude with a can do approach to work.
• Have lived in the UK for last 5 years
• Pay rate £3.99

This is a great opportunity with endless choices to advance your career in Aviation - this is your NOW starting point.

We are interviewing now and your application to gain a full airside pass can take will take 2 to 4 weeks to process including your security checks from the date of interview.

First Call Aviation is a premier brand in aviation recruitment - speak to our professional consultants who have been in the front line in Aviation to start your journey.

Please note we can not accept students on this job role.

#Recruit #Screen #Train

First Call Aviation is a specialist division of First Call Contract Services Limited

MANRAM

Job Types: Full-time, Permanent, Temp to perm

Pay: 3.99 per hour

Benefits:

• Additional leave
• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Overtime

Application question(s):

• Are you able to start as early as 3am?

Licence/Certification:

• Driving Licence (required)

Work Location: In person

DHLRMP

Job Types: Full-time, Permanent, Temp to perm

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking

Aviation Recruitment experts Optime are searching for Security Officers to join a well-respected and successful client at Belfast International Airport. This role is open to applicants who have no previous security experience but have a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Please note:

• Due to enhanced background checks, this role is only suitable if you have continuously resided in the UK for the last 3 years.

What’s on offer:

• Rate of pay: £12.72 per hour whilst training. £13.15 per hour after completion of x-ray training.
• Shift Pattern: 5 on 3 off
• Early shifts: 10 hours Starting between 03:30 - 04:30 and finishing between 13:30 - 14:30
• Late shifts: 10 hours Starting between 12:30 - 13:30 and finishing between 22:30 - 23:30
• 40 hours per week.
• Weekly pay (every Friday).
• Temp to Perm (performance based).
• Free staff car parking.

Start Dates :

• October and November 2025!

Key Duties:

• Using equipment and manual search techniques to ensure that no prohibited articles are taken into secure airport areas.
• Carrying out regular patrols around airside and landside locations, access control, and passenger and x-ray screening.
• Attending to and investigating reports of incidents.
• Completing documentation clearly and concisely on any incidents that may have occurred.
• Responding to and assisting with emergency situations.
• Maintaining the highest level of customer service and satisfaction at all times.

Requirements:

• A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors.
• Excellent communication and interpersonal skills, with the ability to remain calm and aid in stressful situations.
• Strong observational skills and attention to detail to effectively identify potential security risks.
• Ability to adapt quickly to changing situations and adhere to strict security protocols.
• Physical fitness and the ability to stand for extended periods and perform routine security tasks.
• Proof of National Insurance
• Proof of (current) Address
• 5 Year Address History
• Successful candidates will be required to complete a basic criminal record check following their interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.