45,074 Guest Service jobs in the United Kingdom
Guest Service Supervisor
Nuneaton, West Midlands
Hilton
Posted 1 day ago
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**Salary: £12.95 per hour**
**A WORLD OF REWARDS**
+ **Grow your Career**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Generous Holiday**
+ **Modern and inclusive** Team
A Guest Services Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.
**What will I be doing?**
As a Guest Services Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Guest Services Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Ensure efficient operation of Food and Beverage outlets and Front Desk
+ Control the flow of customers and orders throughout service
+ Manage all transactions during service
+ Ensure all outlets are staffed according to business levels
+ Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
+ Maximise sales revenue through up-selling and marketing programmes
+ Manage guest requests in a timely and efficient manner
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Guest Services Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in organising Food and Beverage service in a range of outlets
+ Front Office experience in the hotel/leisure/retail sector
+ Excellent supervisory skills
+ Excellent interpersonal, communication, and delegation skills
+ Flexibility to respond quickly and positively to a range of work situations
+ Calm and organised
+ Committed to delivering high levels of customer service
+ Interest in developing others to be part of a winning team
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience as a Duty Manager
+ Previous experience at Supervisory level
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BPP3_
**EOE/AA/Disabled/Veterans**
**Salary: £12.95 per hour**
**A WORLD OF REWARDS**
+ **Grow your Career**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Generous Holiday**
+ **Modern and inclusive** Team
A Guest Services Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.
**What will I be doing?**
As a Guest Services Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Guest Services Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Ensure efficient operation of Food and Beverage outlets and Front Desk
+ Control the flow of customers and orders throughout service
+ Manage all transactions during service
+ Ensure all outlets are staffed according to business levels
+ Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
+ Maximise sales revenue through up-selling and marketing programmes
+ Manage guest requests in a timely and efficient manner
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Guest Services Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in organising Food and Beverage service in a range of outlets
+ Front Office experience in the hotel/leisure/retail sector
+ Excellent supervisory skills
+ Excellent interpersonal, communication, and delegation skills
+ Flexibility to respond quickly and positively to a range of work situations
+ Calm and organised
+ Committed to delivering high levels of customer service
+ Interest in developing others to be part of a winning team
+ Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience as a Duty Manager
+ Previous experience at Supervisory level
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BPP3_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Guest Service Agent
Chipping Norton, South East
Soho House & Co
Posted 6 days ago
Job Viewed
Job Description
Guest Service Agent - £15 per hour
What's in it for you?
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Fre.
ADZN1_UKCT
This advertiser has chosen not to accept applicants from your region.
1
Guest Service Manager
Leeds, Yorkshire and the Humber
Radisson Blu Leeds
Posted 6 days ago
Job Viewed
Job Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring .
ADZN1_UKCT
This advertiser has chosen not to accept applicants from your region.
2
Guest Service Supervisor
Central London, London
Hakkasan Mayfair
Posted 15 days ago
Job Viewed
Job Description
Were looking for a professional, motivated, and detail-focused Guest Success Supervisor to lead our central Guest Success team at Hakkasan Mayfair. Based in our guest communications hub, youll guide a team of agents in delivering outstanding service across phone, email, and digital platforms, ensuring every guest interaction reflects our high standards.
As Guest Success Supervisor, youll need to:
- Le.
ADZN1_UKCT
This advertiser has chosen not to accept applicants from your region.
3
Nights Guest Service Agent
Bristol, South West
Hilton
Posted 4 days ago
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**A WORLD OF REWARDS**
**Hourly Rate of** **u00a313.00 per hour** **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets) **u00a3200 Team Member Referral Program** **Free Car Park** **Discounted bus fares** **to and**
**from the city centre, u00a31.50 each way** **Holiday:** 28 daysincluding bank holidays (increasing yearly) **Pension scheme** **Discounted meals** on duty **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free uniform** **Grow your career!** **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Follow company brand standards
**What are we looking for?**
Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
**A WORLD OF REWARDS**
**Hourly Rate of** **u00a313.00 per hour** **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets) **u00a3200 Team Member Referral Program** **Free Car Park** **Discounted bus fares** **to and**
**from the city centre, u00a31.50 each way** **Holiday:** 28 daysincluding bank holidays (increasing yearly) **Pension scheme** **Discounted meals** on duty **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free uniform** **Grow your career!** **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Follow company brand standards
**What are we looking for?**
Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
4
Nights Guest Service Agent
Bristol, South West
Hilton
Posted 4 days ago
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**A WORLD OF REWARDS**
**Hourly Rate of** **u00a313.00 per hour** **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets) **u00a3200 Team Member Referral Program** **Free Car Park** **Discounted bus fares** **to and**
**from the city centre, u00a31.50 each way** **Holiday:** 28 daysincluding bank holidays (increasing yearly) **Pension scheme** **Discounted meals** on duty **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free uniform** **Grow your career!** **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Follow company brand standards
**What are we looking for?**
Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
**A WORLD OF REWARDS**
**Hourly Rate of** **u00a313.00 per hour** **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets) **u00a3200 Team Member Referral Program** **Free Car Park** **Discounted bus fares** **to and**
**from the city centre, u00a31.50 each way** **Holiday:** 28 daysincluding bank holidays (increasing yearly) **Pension scheme** **Discounted meals** on duty **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free uniform** **Grow your career!** **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Follow company brand standards
**What are we looking for?**
Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
5
Nights Guest Service Agent
Bristol, South West
Hilton
Posted 1 day ago
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**A WORLD OF REWARDS**
+ **Hourly Rate of** **£13.00 per hour**
+ **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets)
+ **£00 Team Member Referral Program**
+ **Free Car Park**
+ **Discounted bus fares** **to and**
**from the city centre, .50 each way**
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly)
+ **Pension scheme**
+ **Discounted meals** on duty
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Free uniform**
+ **Grow your career!**
+ **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
+ Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Follow company brand standards
**What are we looking for?**
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organised with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
**A WORLD OF REWARDS**
+ **Hourly Rate of** **£13.00 per hour**
+ **Travel and food discounts:** - discounted hotel nights plus 50% off F&B (subject to individual outlets)
+ **£00 Team Member Referral Program**
+ **Free Car Park**
+ **Discounted bus fares** **to and**
**from the city centre, .50 each way**
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly)
+ **Pension scheme**
+ **Discounted meals** on duty
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Free uniform**
+ **Grow your career!**
+ **Personal Development** : programmes designed to support your career and achieve your goals
A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As a Nights Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
**What will I be doing?**
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
+ Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Follow company brand standards
**What are we looking for?**
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organised with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Nights Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BRCV_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Guest service Jobs in United Kingdom !
6
Night Guest Service Assistant
Central London, London
Page 8
Posted 3 days ago
Job Viewed
Job Description
We are now looking for afriendlyand engaging Night Guest Service Assistant to join Page8 Hotel, St. Martins Place, London.
Page Hotels, the home of urban explorers, is a lifestyle brand that connects people to people. Our hotels offer a full immersion into the heart of the city; the way locals know and love. Set in a prime location, right next to Trafalgar Square, Page8 is a design-led 138 room hot.
ADZN1_UKCT
This advertiser has chosen not to accept applicants from your region.
7
Night Guest Service Assistant
Central London, London
Xenios Recruitment Ltd
Posted 9 days ago
Job Viewed
Job Description
Join the prestigious 5-star L uxury property as a Guest Experience Host and become the welcoming face of one of Londons most exclusive residences.
What youll do:
Be the first point of contact, delivering a warm welcome with professionalism, friendliness, and efficiency
Create a sense of belonging for all guests and foster lasting relationships
Actively promote Residence services and support rental oppo.
ADZN1_UKCT
This advertiser has chosen not to accept applicants from your region.
8
Guest Service Centre (Telecoms) Supervisor
IHG
Posted 1 day ago
Job Viewed
Job Description
As Guest Service Centre Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
**Duties and Responsibilities**
As Guest Service Centre Supervisor, I will assume full responsibility for the efficient operation in the following:
+ Responsible for the daily operation of the telephone operators during the shift and administrative work. I supervise and lead the team of Guest Service Centre Hosts.
+ Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
+ Handle all long distance and local calls and relay message if required.
+ Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
+ Monitor guests messages and reply via Whatsapp or Six Senses App
+ Review arrivals and departures to plan for the next day's activities. Coordinate pre-arrivals, preferences and special requests from guests. Update PMS and profiles accordingly.
+ Assist in booking and taking requests for reservations for any outlets, spa and Experiences requests.
+ Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
+ Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
+ Update general messages and relevant information from the guest via App for internal communication.
+ Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
**Qualifications**
To execute the position of Guest Service Centre Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
+ High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree?from a recognized hospitality school is preferred.
+ Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
+ Fluent in English; I understand that additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
**Duties and Responsibilities**
As Guest Service Centre Supervisor, I will assume full responsibility for the efficient operation in the following:
+ Responsible for the daily operation of the telephone operators during the shift and administrative work. I supervise and lead the team of Guest Service Centre Hosts.
+ Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
+ Handle all long distance and local calls and relay message if required.
+ Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
+ Monitor guests messages and reply via Whatsapp or Six Senses App
+ Review arrivals and departures to plan for the next day's activities. Coordinate pre-arrivals, preferences and special requests from guests. Update PMS and profiles accordingly.
+ Assist in booking and taking requests for reservations for any outlets, spa and Experiences requests.
+ Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
+ Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
+ Update general messages and relevant information from the guest via App for internal communication.
+ Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
**Qualifications**
To execute the position of Guest Service Centre Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
+ High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree?from a recognized hospitality school is preferred.
+ Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
+ Fluent in English; I understand that additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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