44,899 Guest Service Agents jobs in the United Kingdom

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Guest Relations Officer role

• Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
• Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
• Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
• Maintain guest profiles and preferences to support personalised service and loyalty retention.
• Ensure all guest interactions reflect the hotel’s luxury standards and enhance overall guest experience.
• About you
• You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.

About you

You are a poised ho spitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.

Benefits of the Guest Relations Officer role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:  Apply today for this Guest Relations Officer  role and start your journey with Hyatt Hotel

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Guest Experience Day:** 1 night stay with breakfast and dinner **Modern and inclusive** Team Memberu2019s areas

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Cover Duty Manager shifts Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency

**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager_

**Location:** _null_

**Requisition ID:** _HOT0BSY0_

**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

# **HOT0AA0E**

#

**Hourly rate** of u00a313.20 an hour

Please note, this role follows a 4 on, 4 off 12 hour shift Pattern (8AM -8PM).

**A WORLD OF REWARDS**
**Incentive scheme** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Guest Experience Day:** 1 night stay with breakfast and dinner **Modern and inclusive** Team Memberu2019s areas

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

**What will I be doing?**

As a Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Cover Duty Manager shifts Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain good communication and work relationships in all hotel areas Maintain staffing levels to meet business demands Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

**What are we looking for?**

Guest Relations Managerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous managerial experience in a customer service function An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer service function or a similar role A passion for delivering an exceptional level of Guest service High level of IT proficiency

**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Relations Manager_

**Location:** _null_

**Requisition ID:** _HOT0BSY0_

**EOE/AA/Disabled/Veterans**

**Description:**
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
**Duties and responsibilities related to the Guest Relations Officer role**
+ Greet and welcome all guests, especially VIPs, ensuring a warm, personalised, and professional experience.
+ Handle guest inquiries, special requests, and complaints promptly and effectively to ensure complete satisfaction.
+ Coordinate with hotel departments (Front Office, Housekeeping, F&B, Concierge) to deliver seamless, high-quality service.
+ Maintain guest profiles and preferences to support personalised service and loyalty retention.
+ Ensure all guest interactions reflect the hotel's luxury standards and enhance overall guest experience.
+ About you
+ You are a polished, guest-focused professional with excellent communication skills and a passion for luxury hospitality.
**About you**
You are a poised hospitality professional with a natural flair for guest service. With a warm demeanor and exceptional communication skills, you anticipate needs and handle guest interactions with grace, discretion, and efficiency. Your passion for creating unforgettable experiences shines through in every detail, and you thrive in a fast-paced luxury environment.
**Benefits of the Guest Relations Officer role include**
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next Steps:** Apply today for this **Guest Relations Officer** role and start your journey with Hyatt Hotel
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON006876
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £13.87 an hour Sales incentives
**A WORLD OF REWARDS**
+ **Smart uniform provided**
+ **Free and healthy** **meals** when on duty
+ **Grow your Career** your next position could beas a Housekeeping Manager
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Free Parking**
+ **Accommodation available** with all billsincluded
+ **Guest Experience Day** as part of your induction
+ **Modern and inclusive** Team Member's areas
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTC4_
**EOE/AA/Disabled/Veterans**

Our client is seeking an experienced and charismatic Guest Relations Manager to join their esteemed hospitality team in the heart of Manchester . This pivotal role is responsible for overseeing all aspects of guest services, ensuring an exceptional and memorable experience for every visitor. You will lead a team of dedicated front-of-house staff, including receptionists and concierge personnel, fostering a culture of outstanding customer care and efficiency.

Key responsibilities include managing guest inquiries and feedback, resolving complaints promptly and professionally, and implementing service improvement initiatives. You will also be involved in developing and maintaining relationships with regular clientele and VIP guests, anticipating their needs and exceeding expectations. The role requires a proactive approach to identifying opportunities for upselling services and amenities, thereby contributing to revenue growth.

The ideal candidate will possess a proven track record in a similar management role within the hospitality industry, demonstrating strong leadership and communication skills. Excellent interpersonal abilities are crucial for liaising with guests and staff from diverse backgrounds. A keen eye for detail and a passion for service excellence are paramount. You will be expected to contribute to training programs for your team, ensuring they are equipped with the necessary skills and knowledge to deliver superior service.

We are looking for an individual who is adaptable, can work effectively under pressure, and maintain a positive attitude in a fast-paced environment. Experience with hotel management software and booking systems is advantageous. This position offers a competitive salary, a supportive work environment, and opportunities for professional development within a highly respected organization. The role involves a hybrid working model, allowing for a blend of on-site presence and remote flexibility.

Qualifications:

• Minimum 3 years of experience in a supervisory or management role in hospitality.
• Demonstrated ability to lead and motivate a team.
• Exceptional customer service and problem-solving skills.
• Proficiency in hotel management systems.
• Excellent verbal and written communication skills.
• A passion for creating outstanding guest experiences.

Our client, a prestigious boutique hotel group, is seeking an exceptional Guest Relations Manager to join their fully remote team, focusing on enhancing the guest experience and building lasting relationships. This is a unique opportunity for a hospitality professional who thrives on creating memorable moments for travellers. You will be the primary point of contact for guests before, during, and after their stay, ensuring every aspect of their journey is seamless and enjoyable. Key responsibilities include pre-arrival communication, understanding guest preferences, and coordinating with various hotel departments to personalise services. During the stay, you will proactively engage with guests, address any concerns or special requests promptly and efficiently, and conduct check-ins and check-outs with a warm and professional demeanour. Post-stay, you will be responsible for follow-up communication, gathering feedback, and implementing strategies to encourage repeat business and positive reviews. The ideal candidate possesses outstanding interpersonal and communication skills, with a genuine passion for service excellence. You must be adept at problem-solving and possess a calm, composed approach even under pressure. A deep understanding of the hospitality industry and customer service best practices is essential. This role requires a proactive and empathetic individual who can anticipate guest needs and go the extra mile. Proficiency in hotel management software and CRM systems is advantageous. If you are dedicated to delivering unparalleled guest satisfaction and eager to contribute to a renowned hospitality brand, we encourage you to apply for this exciting remote opportunity.

Key Responsibilities:

• Manage all guest communications before, during, and after their stay.
• Develop and implement strategies to enhance the overall guest experience.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Coordinate with hotel departments to ensure seamless service delivery.
• Conduct guest satisfaction surveys and analyse feedback for improvement.
• Build and maintain strong relationships with guests to foster loyalty.
• Manage guest feedback and online review platforms.
• Handle VIP guests and ensure their specific needs are met.
• Proactively identify opportunities to exceed guest expectations.
• Maintain a thorough knowledge of hotel services, local attractions, and amenities.

Required Qualifications:

• Proven experience in a guest-facing role within the hospitality industry.
• Exceptional customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Proficiency in hotel management software and CRM systems is a plus.
• Ability to remain calm and professional under pressure.
• Passion for delivering outstanding guest experiences.
• Excellent organisational skills and attention to detail.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Our client, a boutique hotel renowned for its exceptional service, is looking for a charismatic and customer-focused Guest Relations Manager to oversee guest experiences in Stoke-on-Trent. This role requires your physical presence at the hotel to ensure the highest standards of hospitality are met. You will be the primary point of contact for guests, addressing their needs, resolving any issues promptly and professionally, and creating memorable stays. Responsibilities include managing guest feedback, implementing service improvement initiatives, and overseeing the front desk operations to ensure a seamless check-in and check-out process. You will also coordinate with various hotel departments, including housekeeping, F&B, and maintenance, to ensure guest satisfaction across all touchpoints. The ideal candidate will possess extensive experience in hospitality management, with a passion for delivering outstanding customer service. Exceptional interpersonal skills, a polished presentation, and the ability to remain calm and composed under pressure are essential. Fluency in English is required, and proficiency in additional languages is a significant advantage. You should be adept at anticipating guest needs and exceeding expectations. This role involves significant interaction with guests, requiring excellent communication and problem-solving skills. A strong understanding of hotel operations and industry best practices is expected. You will be responsible for training and mentoring junior front desk staff, fostering a culture of service excellence. This is an exciting opportunity to join a prestigious establishment and play a key role in shaping the guest experience, contributing directly to the hotel's reputation and success. Your dedication to guest satisfaction will be highly valued.

Our client , a prestigious hotel in Coventry, West Midlands, UK , is looking for an experienced and charismatic Guest Relations Manager. This pivotal role is based on-site, ensuring the highest standards of guest service and satisfaction. You will be the primary point of contact for discerning guests, anticipating their needs and ensuring a seamless and memorable experience from arrival to departure. Responsibilities include managing guest inquiries and requests, resolving complaints efficiently and professionally, and fostering strong relationships with VIP guests. You will also oversee the front desk operations during shifts, manage staff performance, and contribute to the continuous improvement of guest services. The ideal candidate will have a proven track record in luxury hospitality, excellent interpersonal and communication skills, and a passion for delivering exceptional customer service. A strong understanding of hotel operations and a flair for problem-solving are crucial. You should be adept at handling stressful situations with grace and professionalism. A degree in Hospitality Management or a related field is preferred, along with at least 3 years of experience in a similar role. Proficiency in hotel management software and fluency in additional languages would be an advantage. Join our client and be instrumental in shaping unforgettable guest experiences in a vibrant hospitality setting.