907 Guest Services Manager jobs in the United Kingdom
Guest Services Manager
Langham Hotel London
Posted today
Job Viewed
Job Description
Guest Services Manager
Guest Services
Guest Services
The Langham, London; Europe's first Grand Hotel is currently recruiting for Guest Services Manager to join our talented Guest Services team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Guest Services Manager, your key focus will be to:
- oversee the day-to-day operation of the Guest Services department
- oversee the preparation and delivery of all VIP welcome cards and VIP amenities
- solve guest issues, complaints or requests when brought to the attention and escalated accordingly
- lead the guest services team; performance manage, develop, help and ensure they have everything they need
- demonstrate expertise in the functionality of Shiji PMS and ensure all guest profiles are up to date
- maintain close communication within the department and with other hotel departments
- attend meetings with other departments or within Rooms Division as required
ABOUT YOU
- previous experience of working as a Guest Services Manager or an Assistant Manager is essential
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills, in English language, both written and verbal
- knowledge of one other language (advantageous)
- immaculate personal presentation
- previous experience of managing and leading small to medium sized teams is essential
- hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems
YOUR BENEFITS
Financial Wellbeing
- Discretionary Service Charge
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Access to Wagestream – a salary advance benefit
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
- Discounted accommodation at The Langham, London for you and your family
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
- Up to £750 Recommend a Friend referral bonus
- Seasonal Travelcard loan
- Health Cash Plan (the hotel pays for Level 1 cover)
- Company pension plan
- Life insurance
- Discounts in various high street and online shops
Mental Wellbeing
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
- 2 staff parties per year and several colleague social and community events
- Access to the Employee Assistance Programme by Hospitality Action (24/7)
- Access to Qualified Mental Health First Aiders on site
- Most Valued Colleague of the Month and Year Awards
- Long Service Awards
Physical Wellbeing
- Free meals on
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
NR1 3NX Norwich, Eastern
£35000 annum + ben
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a highly-regarded hospitality establishment, is seeking a charismatic and dedicated Guest Services Manager to lead their front-of-house operations in Norwich, Norfolk, UK . This role is paramount in ensuring an exceptional and memorable experience for every guest. You will be responsible for overseeing all aspects of the guest journey, from arrival to departure, managing a team of receptionists, concierges, and bell staff, and upholding the highest standards of customer service. The ideal candidate will have a proven background in hospitality management, a keen eye for detail, and a passion for delivering outstanding service. You should possess excellent leadership, communication, and problem-solving skills, with the ability to anticipate guest needs and handle challenging situations with professionalism and grace.
Key responsibilities will include:
Qualifications:
Key responsibilities will include:
- Leading, training, and motivating the front desk team to deliver exceptional service standards.
- Overseeing daily front office operations, including check-in/check-out, reservations, and guest inquiries.
- Ensuring all guest requests and complaints are handled promptly, efficiently, and courteously.
- Implementing and maintaining service standards to enhance the overall guest experience.
- Managing room inventory, rates, and availability in coordination with the sales and reservations departments.
- Developing and executing strategies to maximize guest satisfaction and loyalty.
- Conducting regular team meetings, performance reviews, and training sessions for front desk staff.
- Liaising with other departments (e.g., Housekeeping, Food & Beverage, Maintenance) to ensure seamless guest experiences.
- Monitoring online reviews and guest feedback, implementing action plans for improvement.
- Managing the front desk budget and controlling expenses.
- Ensuring adherence to all hotel policies, procedures, and health and safety regulations.
- Assisting with concierge services, local area information, and guest activity recommendations.
- Handling emergency situations and resolving guest issues effectively.
Qualifications:
- A minimum of 3-5 years of experience in a supervisory or management role within hotel front office or guest services.
- Proven leadership and team management skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in hotel management software (PMS systems) and reservation systems.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- A passion for hospitality and a commitment to guest satisfaction.
- Knowledge of local attractions and amenities is beneficial.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A professional appearance and demeanour.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
LS1 4DY Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and experienced Guest Services Manager to lead their remote customer-facing operations. This is a fantastic opportunity to shape the guest experience and ensure exceptional service delivery from a fully remote standpoint. You will be responsible for overseeing a team of guest relations associates, developing and implementing service standards, and resolving complex guest issues. The role involves managing online booking systems, handling inquiries across multiple communication channels (email, phone, chat), and ensuring a seamless experience for all guests. You will also be involved in training new team members, monitoring service quality, and identifying areas for improvement in our service offerings. The ideal candidate will have a proven background in hospitality management or a related customer service field, with a strong understanding of customer relationship management (CRM) principles. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many guests and team members. You must be a natural leader, capable of motivating a remote team to achieve outstanding service levels. Proficiency in using customer service software and managing online platforms is essential. This role requires exceptional problem-solving abilities and the capacity to remain calm and professional under pressure. You will be instrumental in building and maintaining our reputation for excellent customer service. Our client offers a supportive remote work environment and the chance to make a significant impact on the guest journey. We are looking for a proactive individual with a passion for creating memorable experiences and a commitment to continuous improvement. You will be responsible for developing innovative service strategies that enhance guest satisfaction and loyalty. This position requires a keen eye for detail and the ability to anticipate guest needs. The successful candidate will have a deep understanding of the hospitality sector and its unique challenges, particularly in a remote operational context. This role is perfect for someone looking to leverage their leadership skills and customer service expertise in a flexible, remote-first organisation, contributing to its success in the vibrant hospitality and tourism sector. A dedication to fostering a positive team culture, even when working remotely, is key.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
SO14 0AA Southampton, South East
£32000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a highly-regarded establishment in the hospitality sector, is seeking a dynamic and experienced Guest Services Manager to oversee operations at their premier venue in Southampton, Hampshire, UK . This is a full-time, on-site position that demands exceptional leadership and a passion for delivering outstanding guest experiences. You will be responsible for managing the front desk, concierge, and guest relations teams, ensuring seamless service delivery and resolving guest issues promptly and professionally. The ideal candidate will possess excellent interpersonal skills and a deep understanding of hospitality operations.
Key Responsibilities:
Qualifications and Experience:
This is a crucial role in ensuring the reputation and success of our client's establishment. We are seeking a dedicated hospitality professional committed to excellence.
Key Responsibilities:
- Lead, train, and motivate the Guest Services team to provide exceptional customer service.
- Oversee daily operations of the front desk, including check-in/check-out, reservations, and billing.
- Ensure all guest requests and inquiries are handled efficiently and courteously.
- Implement and maintain service standards to enhance the guest experience.
- Manage guest feedback, address complaints, and resolve issues to ensure guest satisfaction.
- Develop and maintain strong relationships with guests, aiming for repeat business and positive reviews.
- Coordinate with other departments (housekeeping, F&B, maintenance) to ensure smooth guest stays.
- Monitor staffing levels and create effective work schedules.
- Assist in the recruitment, selection, and onboarding of new team members.
- Contribute to the development of departmental budgets and manage expenses.
Qualifications and Experience:
- Proven experience in a supervisory or management role within the hospitality industry (hotels, resorts, cruise lines).
- Strong understanding of hotel operations, front desk procedures, and guest relations management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and the ability to make sound decisions.
- A passion for customer service and creating memorable experiences.
- Flexible working hours, including evenings, weekends, and holidays.
- Relevant diploma or degree in Hospitality Management or a related field is preferred.
- Fluency in English; additional languages are a plus.
This is a crucial role in ensuring the reputation and success of our client's establishment. We are seeking a dedicated hospitality professional committed to excellence.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
M1 1AE Manchester, North West
£30000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a renowned hospitality establishment, is seeking a polished and customer-focused Guest Services Manager to lead their front-of-house operations in the heart of Manchester, Greater Manchester, UK . This role is pivotal in ensuring an exceptional guest experience from arrival to departure. You will be responsible for overseeing the reception team, managing guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will possess a passion for hospitality, strong leadership capabilities, and a keen eye for detail.
Key Responsibilities:
The successful candidate will have a proven background in hospitality management, with a strong emphasis on guest relations and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential. You should possess a calm and professional demeanor, even under pressure, and have a genuine desire to create memorable experiences for guests. Knowledge of hotel property management systems (PMS) is a requirement. A flexible approach to working hours, including weekends and holidays, is necessary for this role.
Qualifications:
Key Responsibilities:
- Oversee and manage all aspects of the guest services department, including reception, concierge, and bell desk operations.
- Lead, train, and motivate the guest services team to deliver outstanding customer service.
- Ensure all guest interactions are handled professionally, courteously, and efficiently.
- Manage guest feedback, address complaints promptly and effectively, and implement service recovery strategies.
- Develop and maintain high service standards, ensuring consistency across all guest touchpoints.
- Monitor guest satisfaction levels and implement initiatives to enhance the overall guest experience.
- Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
- Manage room inventory, reservations, and check-in/check-out procedures, ensuring accuracy.
- Implement and enforce hotel policies and procedures related to guest services.
- Assist in the recruitment, onboarding, and ongoing performance management of the guest services team.
- Prepare daily reports on occupancy, guest feedback, and operational performance.
- Ensure the reception area and lobby are presented to the highest standards of cleanliness and presentation.
- Identify opportunities for upselling services and amenities to enhance guest stays and revenue.
The successful candidate will have a proven background in hospitality management, with a strong emphasis on guest relations and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential. You should possess a calm and professional demeanor, even under pressure, and have a genuine desire to create memorable experiences for guests. Knowledge of hotel property management systems (PMS) is a requirement. A flexible approach to working hours, including weekends and holidays, is necessary for this role.
Qualifications:
- Minimum of 3-5 years of experience in a guest-facing management role within the hospitality industry (e.g., Front Office Manager, Assistant Front Office Manager).
- Proven leadership and team management skills.
- Excellent understanding of hotel operations and guest service principles.
- Strong knowledge of Property Management Systems (PMS) - e.g., Opera, Fidelio.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional in demanding situations.
- A passion for delivering high-quality customer service.
- Fluency in English; additional languages are a plus.
- Relevant diploma or degree in Hospitality Management is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services Manager - UK
Royal Caribbean Group
Posted 1 day ago
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
This advertiser has chosen not to accept applicants from your region.
5
Guest Services Manager - UK
London, London
Royal Caribbean Group
Posted 1 day ago
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Guest services manager Jobs in United Kingdom !
6
Guest Services Manager - Nights
IHG
Posted 4 days ago
Job Viewed
Job Description
**We are looking for an authentic and driven Guest Services Manager (Nights) to join us on a Full-Time basis at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!**
**_This assignment is based on a 4-on, 4-off shift pattern (12-hour shifts),_** _and we are offering a salary of_ **_£31,193.00._**
_Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!_
**As a Guest Services Manager (Nights), we will support you to** :
+ **Be yourself** - bringing the real you to work, with your unique personality we want you to be who you are!
+ **Lead yourself** - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
+ **Make it count** - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
**As a Guest Services Manager (Nights) your main duties and responsibilities will be:**
+ Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies
+ Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large)
+ Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
+ Ensuring all Team Members have completed relevant training and are confident with all aspects of their role - you will be someone who enjoys to lead and motivate your team!
+ Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
**So, we are looking for someone who has.**
+ Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
+ Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
+ Proven track record with success at working with loyalty schemes and enrolments
+ Have an awareness of market trends and the ability to implement new initiatives
+ Good understanding of systems to support driving results, experience working with opera would be a plus
+ Overall, a willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay!
Joining the Kimpton family isn't just about providing our guests with excellent service, we also have secured a spot in Fortune's '100 best companies to work for' 7 times since 2009, and it is no surprises why **! We can offer you.**
+ **Financial security** - £31,193.00 per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
+ **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ **Colleague perks** - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
+ **Wellbeing** - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
+ **Hotel specific benefits** - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.
**If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.**
**You must meet the legal requirements to work in the UK.**
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**_This assignment is based on a 4-on, 4-off shift pattern (12-hour shifts),_** _and we are offering a salary of_ **_£31,193.00._**
_Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa - we cover it all!_
**As a Guest Services Manager (Nights), we will support you to** :
+ **Be yourself** - bringing the real you to work, with your unique personality we want you to be who you are!
+ **Lead yourself** - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
+ **Make it count** - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
**As a Guest Services Manager (Nights) your main duties and responsibilities will be:**
+ Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies
+ Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large)
+ Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
+ Ensuring all Team Members have completed relevant training and are confident with all aspects of their role - you will be someone who enjoys to lead and motivate your team!
+ Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
**So, we are looking for someone who has.**
+ Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
+ Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
+ Proven track record with success at working with loyalty schemes and enrolments
+ Have an awareness of market trends and the ability to implement new initiatives
+ Good understanding of systems to support driving results, experience working with opera would be a plus
+ Overall, a willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay!
Joining the Kimpton family isn't just about providing our guests with excellent service, we also have secured a spot in Fortune's '100 best companies to work for' 7 times since 2009, and it is no surprises why **! We can offer you.**
+ **Financial security** - £31,193.00 per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
+ **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ **Colleague perks** - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
+ **Wellbeing** - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
+ **Hotel specific benefits** - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.
**If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.**
**You must meet the legal requirements to work in the UK.**
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
7
Night's Guest Services Manager
IHG
Posted 13 days ago
Job Viewed
Job Description
A fantastic opportunity at voco St.David's Cardiff ( for a **Night's Guest Services Manager** to join our team in our amazing Cardiff Bay, 5-star hotel!
We are offering a salary of **£34,900.00**
At voco, **everyone's a host** and ready to provide our guests with the **relaxed but attentive** stay that they desire. We are reliably different, a **trusted name** offering an informal, **non-pretentious** stay that leaves our guests with a **lasting impression** . With a focus on our **environment** , you will be greeted by **environmentally conscious innovations** from start to finish.
_Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting._
_The Tir a Môr at voco St David's Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer._
_The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike._
Check out our Instagram page to have a look at voco St.David's! ( Night's Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Night's Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
**To succeed as our Night's Guest Services Manager, you will need:**
+ Front Office duty management and team leadership experience for 1+ years in a property of similar size & standard
+ Proven track record with success at working with loyalty schemes and enrolments
+ Have an awareness of market trends and the ability to implement new initiatives
+ Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
+ Knowledge of a service optimization tool 'Quore' a plus
**Our Night's Guest Services Manager enjoy a range of benefits including:**
+ Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - **which means global opportunities**
+ Meals whilst on duty
+ 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
+ We provide every employee company sick pay and life insurance
+ Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Amazing discounts for our hotels and restaurants around the world
+ Discounts from over 15,000 stores - all the way from retail to cinema
+ Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
**If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment** , apply today to join our team as a **Night's Guest Services Manager** !
**You must meet the legal requirements to work in the UK.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
We are offering a salary of **£34,900.00**
At voco, **everyone's a host** and ready to provide our guests with the **relaxed but attentive** stay that they desire. We are reliably different, a **trusted name** offering an informal, **non-pretentious** stay that leaves our guests with a **lasting impression** . With a focus on our **environment** , you will be greeted by **environmentally conscious innovations** from start to finish.
_Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting._
_The Tir a Môr at voco St David's Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer._
_The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike._
Check out our Instagram page to have a look at voco St.David's! ( Night's Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay. We believe that a voco stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Night's Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.
**To succeed as our Night's Guest Services Manager, you will need:**
+ Front Office duty management and team leadership experience for 1+ years in a property of similar size & standard
+ Proven track record with success at working with loyalty schemes and enrolments
+ Have an awareness of market trends and the ability to implement new initiatives
+ Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
+ Knowledge of a service optimization tool 'Quore' a plus
**Our Night's Guest Services Manager enjoy a range of benefits including:**
+ Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - **which means global opportunities**
+ Meals whilst on duty
+ 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
+ We provide every employee company sick pay and life insurance
+ Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ Amazing discounts for our hotels and restaurants around the world
+ Discounts from over 15,000 stores - all the way from retail to cinema
+ Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
**If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment** , apply today to join our team as a **Night's Guest Services Manager** !
**You must meet the legal requirements to work in the UK.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
8
Remote Guest Services Manager
G1 1AA Glasgow, Scotland
£38000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Join our innovative and forward-thinking hospitality group as a Remote Guest Services Manager, a fully remote position serving clients across the UK. You will be the primary point of contact for guests, ensuring an exceptional and seamless experience from booking to departure. This role demands a proactive approach to problem-solving and a deep understanding of customer service excellence within the hospitality and tourism sector. You will be responsible for overseeing guest communications, managing online reviews and feedback, and implementing strategies to enhance guest satisfaction and loyalty. This is a fantastic opportunity for someone passionate about travel and service to excel in a remote environment, utilizing cutting-edge communication tools and platforms. Your responsibilities will include handling inquiries, resolving complaints efficiently and professionally, and coordinating with various service providers to ensure guest needs are met. You will also play a key role in developing and refining guest service protocols to maintain our high standards. The ideal candidate will be a highly organized, detail-oriented individual with outstanding communication skills and a genuine desire to create memorable experiences for our guests. Experience in a similar role, preferably with a focus on remote operations or digital customer service, is essential. You must be comfortable working independently, managing your time effectively, and utilizing technology to its fullest potential. This role offers the unique benefit of working from anywhere within the UK, providing unparalleled flexibility.
Responsibilities:
Responsibilities:
- Manage all guest communications via phone, email, and chat platforms.
- Address and resolve guest inquiries, issues, and complaints promptly and courteously.
- Monitor and respond to online reviews and feedback across various platforms.
- Develop and implement strategies to enhance guest satisfaction and encourage repeat bookings.
- Coordinate with internal teams and external partners to ensure seamless guest experiences.
- Maintain a comprehensive understanding of our properties, services, and local attractions.
- Identify opportunities to personalize guest experiences and exceed expectations.
- Contribute to the development and improvement of guest service standards and training materials.
- Analyze guest feedback data to identify trends and areas for improvement.
- Act as a brand ambassador, representing our company's values and commitment to excellence.
- Proven experience in guest services, customer support, or a related hospitality role.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Proficiency with CRM systems and online communication tools.
- Experience working in a remote or virtual environment is highly advantageous.
- Passion for the hospitality and tourism industry.
- Ability to remain calm and professional under pressure.
- Self-motivated and able to work independently with minimal supervision.
- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
9