3,734 Hardware Specialist jobs in the United Kingdom

Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: 14 per hour
Location: Solihull, B90 8AJ

About the Role

Based in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.

Key Responsibilities

• Deliver technical support services in Remote Patient Monitoring and CRM devices.
  
  
• Provide accurate technical information to customers in response to inquiries and field reports.
  
  
• Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
  
  
• Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
  
  
• Provide technical and clinical assistance to Regulatory Affairs personnel when required.
  
  
• Collaborate with international teams to resolve product and clinical issues involving overseas customers.
  
  

What You'll Need

• Experience in a support, troubleshooting, or customer service role (degree preferable).
  
  
• Strong customer engagement and interpersonal skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Proficiency in using analytical tools and software.
  
  
• Ability to work collaboratively in a fast-paced, dynamic environment.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is seeking a proactive and technically proficient Technical Support Specialist to join their established team in **Nottingham, Nottinghamshire, UK**. This role is crucial in providing first-line technical assistance to end-users, resolving hardware, software, and network issues efficiently. You will be responsible for diagnosing problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. A strong understanding of IT systems and excellent communication skills are paramount for success in this role.

Responsibilities:

• Respond to and resolve technical support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems for end-users.
• Install, configure, and maintain computer hardware and software.
• Provide clear and concise instructions to users on how to resolve technical issues.
• Escalate unresolved issues to the appropriate IT support teams or external vendors.
• Document all support interactions and resolutions in the helpdesk system.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the creation and maintenance of IT support documentation and knowledge bases.
• Perform routine system checks and maintenance tasks.
• Identify recurring technical issues and suggest potential improvements or solutions.
• Stay up-to-date with the latest technology trends and IT support best practices.

Qualifications:

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and common office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and repair.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft) are a plus.
• Experience with remote desktop support tools.
• A keen interest in technology and a desire to learn.

This is an excellent opportunity for someone passionate about IT support to develop their skills within a supportive and growing organization. Apply today to become an integral part of our client's IT success.

Our client is seeking a proactive and customer-focused Technical Support Specialist to join their dynamic team. This role is based in Derby, Derbyshire, UK , operating on a hybrid model, offering a blend of in-office collaboration and remote work flexibility. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to provide timely, accurate, and effective technical assistance, troubleshooting issues, and guiding users towards successful resolutions. This involves a deep understanding of our software and hardware offerings, excellent communication skills, and a patient, problem-solving attitude. You will play a vital role in ensuring customer satisfaction and retention.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing prompt and effective technical support.
• Diagnose and troubleshoot software and hardware issues, escalating complex problems to senior support staff or development teams when necessary.
• Guide users through product features, functionalities, and common troubleshooting steps.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Create and maintain technical support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to the product development team for improvement.
• Assist with the onboarding and training of new support team members.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Contribute to the continuous improvement of support processes and customer experience.
• Stay up-to-date with product updates and new releases.

Qualifications:

• A degree or diploma in IT, Computer Science, or a related technical field, or equivalent practical experience.
• Proven experience in a technical support or customer service role, preferably in a software or hardware environment.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a strong customer-centric approach.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• A proactive attitude towards problem-solving and continuous learning.
• Familiarity with ITIL best practices is a plus.
• Experience troubleshooting cloud-based applications or SaaS products is highly desirable.

Join our client's supportive team and contribute to delivering outstanding technical assistance to their user base.

Our client is seeking a skilled and customer-focused Technical Support Specialist to join their busy team in Birmingham, West Midlands, UK . This role is essential for providing timely and effective technical assistance to users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. You will be the first point of contact for technical queries, requiring excellent troubleshooting skills and a strong understanding of IT infrastructure.

Key Responsibilities:

• Providing first-line technical support to end-users via phone, email, and ticketing systems.
• Troubleshooting and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, and peripherals.
• Managing user accounts and access permissions.
• Diagnosing and escalating complex technical problems to senior IT staff when necessary.
• Documenting support incidents, resolutions, and user guides.
• Assisting with IT asset management and inventory control.
• Conducting regular system checks and performing preventative maintenance.
• Providing technical training and guidance to end-users.
• Contributing to the continuous improvement of IT support processes and knowledge base.
• Ensuring all IT policies and security protocols are adhered to.
• Responding to urgent support requests within defined service level agreements (SLAs).

Essential Qualifications and Experience:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with common office productivity software (e.g., Microsoft Office Suite).
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in hardware and software installation and configuration.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow).

This is an excellent opportunity for a motivated IT professional looking to develop their career in a dynamic and supportive environment.

Our client requires a dedicated and skilled Technical Support Specialist to join their dynamic team in Wolverhampton, West Midlands, UK . This role is pivotal in ensuring the smooth operation of our client's IT infrastructure and providing exceptional support to end-users. You will be responsible for diagnosing and resolving a wide range of technical issues, including hardware, software, and network problems, via phone, email, and in-person. A key part of your role will involve setting up and configuring new user accounts and equipment, performing regular system maintenance, and contributing to the continuous improvement of IT services. You will maintain accurate records of support requests and resolutions in a ticketing system, and actively participate in knowledge-sharing initiatives. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common office applications, and basic networking principles. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical expertise. Problem-solving abilities, a patient and methodical approach, and a commitment to providing outstanding customer service are highly valued. Previous experience in a similar technical support role is a significant advantage. You should be proactive in identifying potential issues and implementing preventative measures. The ability to work both independently and as part of a collaborative IT team is crucial. This role offers a fantastic opportunity to grow your technical skills and contribute to a forward-thinking organisation. We are looking for individuals who are passionate about technology and committed to delivering reliable IT support.

Our client, a fast-growing technology firm providing cutting-edge software solutions, is seeking a dedicated and customer-focused Technical Support Specialist to join their team in Bristol . This role offers a hybrid working model, allowing for a balance between remote flexibility and in-person collaboration. You will be the first point of contact for clients, providing exceptional technical assistance and resolving a wide range of software and hardware issues. Your ability to diagnose problems, communicate technical information clearly, and maintain a high level of customer satisfaction will be paramount.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support for software and hardware issues.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing appropriate solutions.
• Guide users through step-by-step solutions and provide clear, concise instructions for software and hardware usage.
• Escalate unresolved issues to higher-level support teams or engineering departments when necessary, ensuring proper documentation and follow-up.
• Maintain accurate records of customer interactions, reported issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ section.
• Proactively identify opportunities to improve customer support processes and enhance the customer experience.
• Provide feedback to product development teams on recurring issues and potential product enhancements.
• Assist with user training and onboarding to ensure smooth adoption of our client's solutions.

Qualifications:

• Proven experience in a technical support or helpdesk role, preferably within a software or IT services environment.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Customer-centric mindset with a commitment to delivering outstanding service.
• Familiarity with cloud-based services and SaaS products is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

Join a supportive and dynamic team where you can grow your technical skills and make a real difference to our client's customers.

Our client is looking for a dedicated and skilled Technical Support Specialist to join their expanding team in Oxford, Oxfordshire, UK . This role is pivotal in ensuring our clients receive exceptional support for their software and hardware solutions. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of issues through phone, email, and ticketing systems. A key aspect of this role involves troubleshooting complex technical problems, guiding users through step-by-step solutions, and escalating issues to higher support tiers when necessary. You will also be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system, contributing to a comprehensive knowledge base. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. A strong aptitude for problem-solving and a logical approach to troubleshooting are essential. Experience with IT support ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is highly desirable. Familiarity with network protocols and basic hardware troubleshooting will be advantageous. This role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life integration. We are committed to professional development and will provide opportunities for you to expand your technical expertise. If you are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment, this is an exciting opportunity to advance your career with a forward-thinking company.