1,346 Harrods jobs in the United Kingdom

Company Description

Join the Sandro family

Joining Sandro means joining one of the leading ready-to-wear brands in the world. Created in 1984, the brand now boasts over 2800 employees across 41 different countries. Above all else, working at Sandro means being part of a family, with us our people are at the very heart of everything we do.

Each member of every team is a talent, and it is our talented teams that build our brand day after day. We are searching for personalities, not just CVs. We recruit the ambitious dream chasers, the passionate entrepreneurs. To think, to create and to grow, these are our core values, our common threads. Sandro is family, Sandro is Paris. Join us on our journey.

Sandro offers the same job opportunities to all, without distinction. As such, all applications are considered only on the basis of competencies and experience.

Job Description

Your missions.

• Actively sell in a professional and friendly manner contributing to the development of the turnover
• Engage with our customers to the highest standard, exceed their expectations by going the extra mile and building strong customer loyalty
• To always use initiative to be a senior leader amongst the Sales Team, and support them in development and achieving their own business goals
• To become an expert on the Sandro Experience and lead by example
• To run the sales floor when requested by the management team ensuring the slick operation, clear communication and sales driving hours whilst maximising conversion opportunities with the team.
• Support and develop Sales Assistants in relation to in-depth product knowledge in order to aid our customers fashion needs
• Support the management team in ensuring the team are trained and understand all till and cash handling procedures
• Adhere to stock control procedures
• Assist in the maintenance of all merchandising/visual directives adhering to the Company guidelines/expectations
• Build professional and effective relationships that support team goals
• Communicate team goals and objectives in the absence of your management team

Qualifications

We welcome all personalities from all cultures, backgrounds, tastes and experience and we value what makes you unique.

You have more than a year of experience in management in the premium/luxury retail industry. You show adaptability to customers and business needs, a commercial mindset and are able to supervise and motivate a team.

Additional Information

Monthly team bonus scheme

Exclusive staff discounts

Uniform

Overview and purpose of role:

As a Stock Assistant you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.

Key Responsibilities of the role:

Service delivery

• At Christian Louboutin, customer service can also be internal. We expect our stock team to deliver the best service to their main direct customer: sales team members will be able to deliver perfect client service only with the greatest support of the stock team.
• Ensuring goods are received accurately, and inter-store transfers are processed correctly in a timely manner.
• Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns, where necessary.
• Entering inputs and outputs in the stock control software Y2 ensuring on-going optimization of the stock and availability of the goods.
• Organizing the storage space in order to have the best accessibility to the products.
• Carrying out weekly consolidations requested by hierarchy, proceed end of season stock clearance in collaboration with the Regional Stock Coordinator.
• Supporting Stock Controller by following stocks levels and informing key people if there is the necessity to reorder goods in order to avoid sold out.
• Managing replenishment of goods and marketing tools alongside Stock Manager and cash team where appropriate.
• Proactive in giving new and relevant propositions for stock optimization in order to avoid overstocking and sold out.
• Supporting the Stock Controller and / or Concession/Boutique Manager when managing emergency situations (delays in deliveries, breakage, saturation, transfers…).
• Preparing and carrying out precise and rigorous fiscal and rotating inventories.
• Assist with all receiving/shipping and inventory related paperwork
• Opening of the boutique/concession with security according to the needs and delivery schedules.
• Work closely with the business on company calendar to forward plan for external events and seasonal changes in the business.

Your stock control remit includes online retail, the following responsibilities should also be noted:

• Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and maintaining returns within the allocated time given.
• Assist and support the retail team with ongoing training and operational awareness for the online business, returned items through online, processing of stock through Y2 and photo studio loans.
• Build strong professional relationships with our host store to facilitate the online business, and develop those relationships to impact stock control within the business.
• Meticulous and timely management of all stock being sold through the online business, ensuring all stock is physically checked and quality controlled before leaving the department.
• Motivate staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company.
• Work effectively and perform multiple tasks to a high standard to cover both online role and current duties.
• Manage and review returns from online, physically checking all stock is in a sellable condition before being processing back into Y2.

Results Driven

• Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Active and proactive, you will take all necessary initiative and respect carefully every single process to achieve theft and shrinkage company targets.
• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

Technical skills:

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• Proven experience in stock handling
• English proficiency
• Proficient in Microsoft Outlook and Excel
• Knowledge of logistic software or at least adaptable quickly to new systems/processes.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise throughout the store, which entails heavy lifting, and perform all functions as set forth above

Soft skills:

• Rigor and organization with a strong service orientation.
• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Motivated and committed with a ‘can do’ positive attitude.
• Able to meet the demands of a busy boutique/concession with high energy levels and determination.
• Proactive, dynamic and have a willingness to learn and develop.
• Must be comfortable with change and willing to adapt as required to the needs of the business.
• Must be punctual and reliable, able to perform tasks within the required time-frames.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
• Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge which is utilized in stock control to identify faulty product or potential issues
• Problem solving – ability to use their knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events
• Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines
• Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
• Team player – able to collaborate with positivity, open-minded and fun.

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.

Our Business:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

Our Values:

We are down to earth – we stand with authenticity, integrity and respect.

We have passion – we drive the business with agility and care and we are committed to excellence.

We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun.

We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us …

Diversity, Equity, and Inclusion:

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

*Please note:

By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.

Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice:

Overview and purpose of role:

As a Stock Assistant you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.

Key Responsibilities of the role:

Service delivery

• At Christian Louboutin, customer service can also be internal. We expect our stock team to deliver the best service to their main direct customer: sales team members will be able to deliver perfect client service only with the greatest support of the stock team.
• Ensuring goods are received accurately, and inter-store transfers are processed correctly in a timely manner.
• Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns, where necessary.
• Entering inputs and outputs in the stock control software Y2 ensuring on-going optimization of the stock and availability of the goods.
• Organizing the storage space in order to have the best accessibility to the products.
• Carrying out weekly consolidations requested by hierarchy, proceed end of season stock clearance in collaboration with the Regional Stock Coordinator.
• Supporting Stock Controller by following stocks levels and informing key people if there is the necessity to reorder goods in order to avoid sold out.
• Managing replenishment of goods and marketing tools alongside Stock Manager and cash team where appropriate.
• Proactive in giving new and relevant propositions for stock optimization in order to avoid overstocking and sold out.
• Supporting the Stock Controller and / or Concession/Boutique Manager when managing emergency situations (delays in deliveries, breakage, saturation, transfers…).
• Preparing and carrying out precise and rigorous fiscal and rotating inventories.
• Assist with all receiving/shipping and inventory related paperwork
• Opening of the boutique/concession with security according to the needs and delivery schedules.
• Work closely with the business on company calendar to forward plan for external events and seasonal changes in the business.

Your stock control remit includes online retail, the following responsibilities should also be noted:

• Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and maintaining returns within the allocated time given.
• Assist and support the retail team with ongoing training and operational awareness for the online business, returned items through online, processing of stock through Y2 and photo studio loans.
• Build strong professional relationships with our host store to facilitate the online business, and develop those relationships to impact stock control within the business.
• Meticulous and timely management of all stock being sold through the online business, ensuring all stock is physically checked and quality controlled before leaving the department.
• Motivate staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company.
• Work effectively and perform multiple tasks to a high standard to cover both online role and current duties.
• Manage and review returns from online, physically checking all stock is in a sellable condition before being processing back into Y2.

Results Driven

• Actively striving to support sales team in achieving key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Active and proactive, you will take all necessary initiative and respect carefully every single process to achieve theft and shrinkage company targets.
• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Developing detailed and extensive knowledge of our brand culture and DNA, in order to feed in-store collective skillset/knowledge.

Team Work

• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partnering effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

Technical skills:

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• Proven experience in stock handling
• English proficiency
• Proficient in Microsoft Outlook and Excel
• Knowledge of logistic software or at least adaptable quickly to new systems/processes.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise throughout the store, which entails heavy lifting, and perform all functions as set forth above

Soft skills:

• Rigor and organization with a strong service orientation.
• Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
• Motivated and committed with a ‘can do’ positive attitude.
• Able to meet the demands of a busy boutique/concession with high energy levels and determination.
• Proactive, dynamic and have a willingness to learn and develop.
• Must be comfortable with change and willing to adapt as required to the needs of the business.
• Must be punctual and reliable, able to perform tasks within the required time-frames.
• Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
• Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge which is utilized in stock control to identify faulty product or potential issues
• Problem solving – ability to use their knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events
• Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines
• Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
• Team player – able to collaborate with positivity, open-minded and fun.

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.

Our Business:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

Our Values:

We are down to earth – we stand with authenticity, integrity and respect.

We have passion – we drive the business with agility and care and we are committed to excellence.

We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun.

We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us …

Diversity, Equity, and Inclusion:

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

*Please note:

By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.

Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice:

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Greet and welcome all clients ensuring they are properly advised on the collections.
• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
• Provide best-in-class customer service, building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, VM updates and seasonal merchandising; ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Network and engage as Brand Representative; share information on new collections/initiative with other departments, personal stylists, train and educate other associates about the brand.
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback, processing shipment/transfers in a timely manner.
• Support management in overseeing day-to day operations, opening and closing management, inventory & loss prevention management, and store maintenance.
• Follow procedures and respect standards and code of ethics, including grooming and behaviour.

THE IDEAL CANDIDATE:

• 5 years’ experience in luxury retail environment.
• Experience in a tailoring brand is strongly appreciated.
• Excellent knowledge of English is mandatory; Italian and/or Arabic is preferred; any other language will be considered a plus.
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package and company uniform
• Employee Discounts
• Diverse and inclusive working environment
• Career progression and development programs

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Greet and welcome all clients ensuring they are properly advised on the collections.
• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
• Provide best-in-class customer service, building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, VM updates and seasonal merchandising; ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Network and engage as Brand Representative; share information on new collections/initiative with other departments, personal stylists, train and educate other associates about the brand.
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback, processing shipment/transfers in a timely manner.
• Support management in overseeing day-to day operations, opening and closing management, inventory & loss prevention management, and store maintenance.
• Follow procedures and respect standards and code of ethics, including grooming and behaviour.

THE IDEAL CANDIDATE:

• 5 years’ experience in luxury retail environment.
• Experience in a tailoring brand is strongly appreciated.
• Excellent knowledge of English is mandatory; Italian and/or Arabic is preferred; any other language will be considered a plus.
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package and company uniform
• Employee Discounts
• Diverse and inclusive working environment
• Career progression and development programs

Working with JOSEPH

We are looking for talented individuals for our store at Harrods , on a full-time basis, 40 hours per week.

As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.

Key Responsibilities:

This will include but is not limited to:

Commerciality & Sales Generation

• Drive sales with purpose, meet and exceed individual and store targets.
• Share product knowledge, styling ideas and stories behind the collection.
• Stay up to date on new products in the store
• Champion clienteling initiatives to boost sales results
• Understand missed opportunities and work with management team on solutions for underperformance.

CRM & Customer Experience

• Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
• Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
• Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
• Support activating commercial moments, such as:
• Client anniversaries, product launches, and special events to drive engagement.
• Re-engagement strategies for lapsed or VIP clients through strategic outreach.
• Exclusive in-store experiences based on customer preferences and spending behaviour.
• Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
• Develop deep brand and product knowledge.
• Drive high service standards and accountability.
• Uphold luxury service and company values

Store Operations

• Work with VM standards in line with Guidelines
• If required, ensure stock movements in and out of store are managed accurately to minimise stock loss
• To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
• Ensure compliance with health, safety, and company policies.
• Maintain store upkeep and organisation.

Key Skills & Experience

• Strong people skills — you are approachable, a good communicator & listener and empathetic.
• Experience and knowledgeable of working within a luxury or premium retail band.
• Passionate about luxury fashion and eager to share that passion with others.
• Understand business needs and are motivated by sales.
• Show strong teamworking skills and the ability to collaborate with others
• Effective communicator and team motivator.
• Excellent attention to detail and reliability.

Why work with JOSEPH

As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:

• 33 Days Annual Leave (Full time contracts)
• Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
• Performance awarded bonus and/or commission scheme
• Generous staff discount towards our luxury JOSEPH products & our multi-brand products
• Access to Sample Sales, Social Events & more!

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

Mode Search has partnered with a globally recognised Italian fashion house in their search for a Concession Manager, operating within one of London's most prestigious department locations, Harrods.

This role oversees a team of seven people and is responsible for the overall running of the store. They are looking for a Manager who is a strong business leader and has experience driving sales performance.

This brand is known for their extraordinary client experience and they are looking for someone who has proven skills in clienteling as well as the ability to train and guide the rest of the team to achieve targets.

The Role

• Analyse the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the Area Manager to maximise sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Partner with the Area Manager to prepare periodical reporting on competitors, products, potential opportunities
• Analyse sell-through and liaise regularly with the different divisions on product availability and market trends to maximise productivity
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sales team management
• Set personalised objectives for the year for every team member and follow-ups throughout the year to develop behaviour, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximise team spirit, promote teamwork and maintain harmonious staff relations
• Set achievable goals and targets, and ensure the staff follows company guidelines and is held accountable for achieving set goals
• Effectively manage all HR functions to support the team
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate the team to drive results through effective training, accountability and celebrating successes
• Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills
• Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation in the new staff onboarding experience
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management
• Ensure superior customer service standards through constant follow-up with the team to deliver the brand experience
• Be a brand ambassador and build relationships with brand clients. Be an example for the team by engaging in customer interactions
• Develop and expand customer base by capitalising on high-profile clientele and sales

Requirements

• 3-5 years of experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred
• Full understanding of speciality retail, including business development, visual merchandising and store operations
• Strong relationship skills and ability to maintain long-term with clients and understand the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally.

Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at if you would like to apply

Mode Search has partnered with a globally recognised Italian fashion house in their search for a Concession Manager, operating within one of London's most prestigious department locations, Harrods.

This role oversees a team of seven people and is responsible for the overall running of the store. They are looking for a Manager who is a strong business leader and has experience driving sales performance.

This brand is known for their extraordinary client experience and they are looking for someone who has proven skills in clienteling as well as the ability to train and guide the rest of the team to achieve targets.

The Role

• Analyse the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the Area Manager to maximise sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Partner with the Area Manager to prepare periodical reporting on competitors, products, potential opportunities
• Analyse sell-through and liaise regularly with the different divisions on product availability and market trends to maximise productivity
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sales team management
• Set personalised objectives for the year for every team member and follow-ups throughout the year to develop behaviour, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximise team spirit, promote teamwork and maintain harmonious staff relations
• Set achievable goals and targets, and ensure the staff follows company guidelines and is held accountable for achieving set goals
• Effectively manage all HR functions to support the team
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate the team to drive results through effective training, accountability and celebrating successes
• Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills
• Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation in the new staff onboarding experience
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management
• Ensure superior customer service standards through constant follow-up with the team to deliver the brand experience
• Be a brand ambassador and build relationships with brand clients. Be an example for the team by engaging in customer interactions
• Develop and expand customer base by capitalising on high-profile clientele and sales

Requirements

• 3-5 years of experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred
• Full understanding of speciality retail, including business development, visual merchandising and store operations
• Strong relationship skills and ability to maintain long-term with clients and understand the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally.

Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at if you would like to apply