42 Head Concierge jobs in the United Kingdom
Head Concierge
OX1 1LY Oxford, South East
£30000 Annually
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Job Description
Our client, a prestigious hospitality establishment, is seeking an exceptional Head Concierge to oversee guest services at their renowned property in Oxford, Oxfordshire, UK . This leadership role requires an individual with unparalleled dedication to service excellence, a sophisticated understanding of guest needs, and the ability to manage a team of concierges to deliver memorable experiences. As Head Concierge, you will be the primary point of contact for guests requiring assistance with reservations, travel arrangements, local recommendations, and bespoke requests. You will lead, train, and mentor the concierge team, fostering a culture of proactive service and attention to detail. Responsibilities include developing and maintaining relationships with external vendors, such as restaurants, tour operators, and transportation providers, to ensure seamless guest experiences. You will also manage the department's budget, oversee the concierge desk operations, and ensure compliance with all hotel policies and procedures. A strong command of local attractions and events in and around Oxford is essential, enabling you to offer informed and personalized advice. Exceptional communication and interpersonal skills are paramount, as is fluency in multiple languages. The ideal candidate will possess a polished and professional demeanor, a calm approach to problem-solving under pressure, and a genuine passion for hospitality. Previous experience in a senior concierge role or a related guest-facing management position within the luxury hospitality sector is a must. You must be available to work flexible hours, including evenings, weekends, and public holidays, to meet the demands of a 24/7 operation. This is a fantastic opportunity to lead a vital guest-facing team in one of the UK's most historic and beautiful cities.
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Head Concierge
G1 1AA Glasgow, Scotland
£35000 Annually
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Posted 2 days ago
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Our client, a prestigious hospitality establishment in Glasgow, Scotland, UK , is seeking an exceptional Head Concierge to lead their guest services team. This senior role is critical in ensuring an unparalleled guest experience, setting the standard for excellence in hospitality. You will be responsible for managing the day-to-day operations of the concierge desk, overseeing a team of concierges, and providing bespoke services to discerning clientele. Key duties include handling guest requests efficiently and effectively, from making restaurant reservations and booking tours to arranging transportation and providing local recommendations. You will be the go-to person for guest satisfaction, anticipating needs and exceeding expectations. This role requires an individual with an in-depth knowledge of Glasgow and its surrounding attractions, a sophisticated understanding of luxury service standards, and impeccable communication and interpersonal skills. The successful candidate will be adept at problem-solving and maintaining composure under pressure, ensuring every guest interaction is positive and memorable. A minimum of 5 years of experience in a similar concierge role, with at least 2 years in a supervisory or management capacity, is essential. Experience within a luxury hotel or high-end hospitality environment is a strong advantage. Fluency in additional languages is highly desirable. You will be responsible for training and mentoring your team, fostering a culture of proactive service and attention to detail. This is a hands-on role requiring excellent leadership qualities and a passion for delivering outstanding service. The ability to build strong relationships with local businesses and service providers is also key to fulfilling guest requests. This position requires a commitment to working flexible hours, including evenings, weekends, and public holidays, as dictated by the needs of the hospitality industry. This is an on-site position based in the heart of Glasgow .
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1
Head Concierge
PO1 3AX Portsmouth, South East
£30000 Annually
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Posted 3 days ago
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Our client, a premier luxury hotel situated in the vibrant heart of Portsmouth, Hampshire, UK , is seeking an exceptional Head Concierge to lead their guest services team. This prestigious role demands an individual with impeccable standards, a passion for service excellence, and an in-depth knowledge of the local area and its attractions. The Head Concierge will be the primary point of contact for guests, anticipating their needs and ensuring every aspect of their stay is memorable and seamless. You will manage a team of concierges, coordinate with various hotel departments, and build strong relationships with local businesses to provide unparalleled guest experiences.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service delivery.
- Lead, train, and motivate a team of concierges, setting performance standards and conducting regular reviews.
- Anticipate and respond to guest requests, inquiries, and needs with professionalism and discretion.
- Provide expert recommendations for dining, entertainment, local attractions, and transportation.
- Arrange reservations, bookings, and transportation for guests, ensuring accuracy and attention to detail.
- Develop and maintain strong relationships with local vendors, restaurants, event organizers, and tour operators.
- Handle guest complaints and issues promptly and effectively, escalating when necessary.
- Create and manage personalized itineraries for VIP guests and special occasions.
- Stay up-to-date with local events, trends, and new establishments to provide current recommendations.
- Ensure the concierge desk is well-organized, presentable, and equipped with necessary information and resources.
- Collaborate closely with Front Desk, Housekeeping, and Food & Beverage departments to ensure guest satisfaction.
- Contribute to the overall guest experience strategy of the hotel, driving service innovation.
- Manage the concierge budget and inventory of supplies.
- Significant experience in a luxury hotel concierge role, with at least 3 years in a supervisory or leadership position.
- Extensive knowledge of Portsmouth and surrounding Hampshire areas, including attractions, dining, and cultural events.
- Exceptional customer service and interpersonal skills, with a warm and engaging demeanour.
- Excellent communication and problem-solving abilities.
- Proficiency in using concierge management software and hotel reservation systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Impeccable grooming and presentation.
- Fluency in English is essential; additional languages are a significant advantage.
- Strong leadership and team management capabilities.
- A proactive and resourceful approach to fulfilling guest requests.
- Must be physically fit and able to stand for extended periods.
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2
Head Concierge
SO14 0DG Southampton, South East
£38000 Annually
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Posted 3 days ago
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Our luxury hotel is seeking a charismatic and highly organized Head Concierge to lead our guest services team. This is a fully remote position, allowing you to manage operations and guest relations from anywhere in the UK. You will be responsible for setting the highest standards of service excellence and ensuring every guest enjoys a memorable and personalized experience. Your duties will include overseeing the daily operations of the concierge desk, managing a team of concierges, and coordinating guest requests for reservations, transportation, activities, and local information. You will develop and maintain strong relationships with local businesses, vendors, and service providers to enhance guest offerings. A key aspect of your role will be anticipating guest needs and proactively addressing any issues to ensure complete satisfaction. You will also be responsible for staff training and development, ensuring the team is knowledgeable, efficient, and aligned with the hotel's brand standards. Analyzing guest feedback and implementing service improvements will be a continuous focus. The ideal candidate will have a passion for hospitality, exceptional communication and interpersonal skills, and a deep knowledge of the local area and its attractions. Proven experience in a luxury hotel concierge role, strong leadership capabilities, and a problem-solving mindset are essential. You must be able to work effectively in a remote environment, maintaining high levels of professionalism and guest engagement. This is a fantastic opportunity to lead a vital guest-facing department in a prestigious establishment.
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3
Head Concierge
SW1A 0AA London, London
£48000 Annually
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Posted 4 days ago
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Job Description
A prestigious luxury hotel in the heart of London, England, UK , is seeking an experienced and charismatic Head Concierge to lead their world-class guest services team. This role is central to creating unforgettable experiences for a discerning clientele. You will oversee all aspects of the concierge desk, ensuring impeccable service standards and anticipating guest needs with effortless grace. The ideal candidate possesses extensive knowledge of London's attractions, dining, and entertainment scene, coupled with exceptional interpersonal and problem-solving skills. You will manage, train, and mentor a team of dedicated concierges, fostering a culture of excellence, efficiency, and discretion. Responsibilities include handling complex guest requests, making reservations, arranging bespoke tours, and liaising with external suppliers to deliver exceptional service. You will be responsible for maintaining the hotel's reputation for outstanding personalised service and guest satisfaction. The ability to maintain composure under pressure, adapt to diverse guest requirements, and build strong relationships with local businesses and service providers is essential. You will also be involved in managing the concierge budget, implementing innovative service enhancements, and ensuring compliance with hotel policies and procedures. A passion for hospitality and a genuine desire to go above and beyond for guests are fundamental requirements. This role demands exceptional communication skills, fluency in multiple languages is a distinct advantage. You will be the go-to person for guest inquiries, providing expert recommendations and seamless arrangements. This is a unique opportunity to be at the forefront of luxury hospitality, contributing significantly to the guest experience in one of the world's most dynamic cities.
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Head Concierge
NE1 7QB Newcastle upon Tyne, North East
£30000 Annually
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Posted 13 days ago
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Job Description
Our client, a luxury hotel group, is seeking an exceptional and experienced Head Concierge to lead their guest services team in Newcastle upon Tyne, Tyne and Wear, UK . This prestigious role demands an individual with impeccable standards of service, a deep understanding of hospitality, and a passion for creating unforgettable experiences for guests. You will be responsible for managing the daily operations of the concierge desk, overseeing a team of concierges, and ensuring that all guest requests, no matter how complex, are handled efficiently and with the utmost professionalism. The ideal candidate will possess an extensive knowledge of local attractions, dining establishments, entertainment options, and transportation services, enabling them to provide expert recommendations and bespoke arrangements. Responsibilities include training and developing the concierge team, maintaining relationships with external vendors and service providers, and handling guest feedback and service recovery initiatives. You will be expected to anticipate guest needs and proactively offer assistance, embodying the essence of world-class hospitality. Strong leadership, communication, and problem-solving skills are essential, as is the ability to remain calm and composed under pressure. A polished and professional demeanor is crucial. This role requires a dedicated individual committed to upholding the hotel's reputation for excellence and ensuring every guest enjoys a seamless and memorable stay. You will be a key ambassador for the hotel, contributing significantly to guest satisfaction and loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage all concierge operations and staff.
- Provide exceptional guest services, anticipating needs and exceeding expectations.
- Develop and maintain an extensive knowledge of local attractions, events, and services.
- Arrange transportation, dining reservations, and entertainment bookings for guests.
- Handle guest inquiries and requests promptly and efficiently.
- Train, mentor, and supervise the concierge team to ensure high service standards.
- Manage relationships with external vendors, tour operators, and transportation providers.
- Address and resolve guest concerns and service recovery issues effectively.
- Create personalized experiences and tailor recommendations to individual guest preferences.
- Maintain detailed records of guest interactions and preferences.
- Uphold the hotel's brand standards and ensure a consistently luxurious guest experience.
Qualifications:
- Proven experience in a senior concierge role or similar guest-facing position within luxury hospitality.
- Extensive knowledge of Newcastle upon Tyne and surrounding areas.
- Exceptional customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel reservation systems and concierge software.
- A polished appearance and professional demeanor.
- Fluency in multiple languages is a significant advantage.
- Passion for creating memorable guest experiences.
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5
Head Concierge
LS1 4AG Leeds, Yorkshire and the Humber
£30000 Annually
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Posted 17 days ago
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Our client, a luxury hotel in **Leeds, West Yorkshire, UK**, is looking for an exceptional Head Concierge to lead their front-of-house guest services. This role is central to creating memorable experiences for guests, anticipating their needs, and exceeding expectations. You will be responsible for managing the concierge team, overseeing daily operations, and ensuring the highest standards of service delivery. The ideal candidate will have a minimum of 5 years of experience in a similar role within a high-end hotel or luxury service environment. You must possess an extensive knowledge of local attractions, dining, and entertainment options, along with a global perspective on hospitality. Exceptional communication, interpersonal, and problem-solving skills are essential. You will be the first point of contact for VIP guests and will be adept at handling bespoke requests with discretion and efficiency. Responsibilities include coordinating guest reservations, tours, transportation, and special events, as well as managing staff schedules and training. A professional appearance and demeanour are crucial. This is a demanding yet highly rewarding position for a passionate hospitality professional dedicated to delivering unparalleled guest satisfaction. You will have a significant impact on the hotel's reputation and guest loyalty by ensuring every interaction is seamless and personalized. A proactive approach to anticipating guest needs and a commitment to continuous improvement in service standards are key.
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Head Concierge
M1 1AA Manchester, North West
£30000 Annually
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Posted 17 days ago
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A prestigious hotel group is seeking an exceptionally polished and service-oriented Head Concierge to lead their guest services team in the vibrant city of Manchester . This leadership role is pivotal in ensuring an unparalleled guest experience, anticipating needs, and creating memorable stays. You will be responsible for overseeing all concierge operations, managing a team of dedicated concierges, and setting the highest standards of service excellence.
Key duties include providing expert local knowledge and recommendations to guests, arranging bespoke excursions, dining reservations, transportation, and other special requests. You will manage the team's schedule, provide ongoing training and development, and conduct performance reviews to foster a motivated and highly skilled concierge department. Building and maintaining strong relationships with external vendors, partners, and local businesses to enhance the guest offering is crucial. The ideal candidate will possess impeccable communication and interpersonal skills, with a refined demeanour and the ability to handle demanding situations with grace and professionalism. A deep understanding of luxury hospitality standards and a passion for delivering exceptional service are essential. Fluency in multiple languages is a significant advantage. Experience in a similar role within a high-end hotel or luxury establishment is required. You should be proactive, resourceful, and possess exceptional problem-solving abilities to exceed guest expectations at every touchpoint. This is a fantastic opportunity to lead a team and contribute to the reputation of a world-class hospitality brand.
Key duties include providing expert local knowledge and recommendations to guests, arranging bespoke excursions, dining reservations, transportation, and other special requests. You will manage the team's schedule, provide ongoing training and development, and conduct performance reviews to foster a motivated and highly skilled concierge department. Building and maintaining strong relationships with external vendors, partners, and local businesses to enhance the guest offering is crucial. The ideal candidate will possess impeccable communication and interpersonal skills, with a refined demeanour and the ability to handle demanding situations with grace and professionalism. A deep understanding of luxury hospitality standards and a passion for delivering exceptional service are essential. Fluency in multiple languages is a significant advantage. Experience in a similar role within a high-end hotel or luxury establishment is required. You should be proactive, resourceful, and possess exceptional problem-solving abilities to exceed guest expectations at every touchpoint. This is a fantastic opportunity to lead a team and contribute to the reputation of a world-class hospitality brand.
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7
Head Concierge
AB10 1AB Aberdeen, Scotland
£35000 Annually
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Posted 17 days ago
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Our client, a prestigious luxury hotel renowned for its exceptional service, is seeking a sophisticated and experienced Head Concierge to lead their guest services team. Based in the heart of Aberdeen, Scotland, UK , this role demands an individual with an impeccable understanding of luxury hospitality and a passion for creating unforgettable experiences for guests. You will be the primary point of contact for all guest requests, ensuring that every need is met with efficiency, discretion, and a personalized touch. Your responsibilities will include managing the concierge desk, supervising and training the concierge team, and developing strong relationships with local vendors, tour operators, and service providers to fulfil a wide array of guest requests, from restaurant reservations and theatre tickets to bespoke travel arrangements and local recommendations. You will be expected to anticipate guest needs, resolve any issues with grace and professionalism, and maintain the highest standards of service excellence that define our client's brand. The ideal candidate possesses extensive knowledge of the local area, a global perspective on luxury travel, and exceptional communication and interpersonal skills. A warm, engaging personality and a proactive, problem-solving approach are essential. This is an outstanding opportunity to lead a key guest-facing department within a world-class establishment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage the hotel's concierge team, ensuring exceptional guest service.
- Anticipate and respond to a wide range of guest requests and needs.
- Make reservations for dining, entertainment, transportation, and local activities.
- Provide expert recommendations and information about the local area.
- Develop and maintain strong relationships with external vendors and service providers.
- Handle guest complaints and resolve issues with professionalism and efficiency.
- Ensure the concierge desk operates smoothly and efficiently at all times.
- Manage and update guest preferences and special requests.
- Contribute to the hotel's reputation for outstanding service.
- Train and mentor concierge staff.
Qualifications:
- Proven experience as a Head Concierge or Senior Concierge in a luxury hotel setting.
- Extensive knowledge of the local area (Aberdeen and surrounding regions).
- Exceptional understanding of luxury hospitality standards.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluent in English; proficiency in other languages is a significant advantage.
- Strong organisational skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
- A polished and professional demeanor.
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8
Head Concierge
SO14 1AA Southampton, South East
£38000 Annually
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Posted 17 days ago
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Job Description
Our client, a highly-regarded hospitality group with premier establishments in Southampton, Hampshire, UK , is searching for an exceptional Head Concierge to lead their front-of-house guest services. This prestigious role demands an individual with an unparalleled passion for hospitality, meticulous attention to detail, and an extensive knowledge of local attractions, events, and services. You will be the primary point of contact for guests requiring assistance, information, and arrangements, ensuring every need is met with professionalism and efficiency. The Head Concierge will set the standard for concierge services, train and mentor a dedicated team, and work collaboratively with other departments to deliver an unforgettable guest experience.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring seamless service delivery.
- Provide personalised recommendations and arrangements for dining, entertainment, transportation, and local experiences.
- Manage guest requests and anticipate their needs with exceptional foresight.
- Develop and maintain an extensive network of contacts within the local community.
- Train, supervise, and motivate a team of concierges and bell staff.
- Ensure the concierge team adheres to the highest standards of professionalism and etiquette.
- Handle guest complaints and resolve issues swiftly and effectively.
- Maintain accurate records of guest preferences and interactions.
- Collaborate with hotel management and other departments to ensure guest satisfaction.
- Stay updated on local events, attractions, and industry trends.
- Uphold the reputation and standards of excellence associated with our brand.
Qualifications:
- Extensive experience in a luxury hotel concierge or guest services role, with significant experience in a leadership capacity.
- Deep knowledge of Southampton and the surrounding Hampshire region.
- Exceptional interpersonal and communication skills.
- Proven ability to manage and motivate a team.
- Strong organisational and problem-solving abilities.
- Proficiency in hotel reservation systems and concierge software.
- A polished and professional demeanour.
- Ability to remain calm and effective under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Membership in Les Clefs d'Or is highly desirable.
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