42 Head Concierge jobs in the United Kingdom
Head Concierge
Posted today
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Head Concierge
Posted 2 days ago
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Head Concierge
Posted 3 days ago
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Key Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service delivery.
- Lead, train, and motivate a team of concierges, setting performance standards and conducting regular reviews.
- Anticipate and respond to guest requests, inquiries, and needs with professionalism and discretion.
- Provide expert recommendations for dining, entertainment, local attractions, and transportation.
- Arrange reservations, bookings, and transportation for guests, ensuring accuracy and attention to detail.
- Develop and maintain strong relationships with local vendors, restaurants, event organizers, and tour operators.
- Handle guest complaints and issues promptly and effectively, escalating when necessary.
- Create and manage personalized itineraries for VIP guests and special occasions.
- Stay up-to-date with local events, trends, and new establishments to provide current recommendations.
- Ensure the concierge desk is well-organized, presentable, and equipped with necessary information and resources.
- Collaborate closely with Front Desk, Housekeeping, and Food & Beverage departments to ensure guest satisfaction.
- Contribute to the overall guest experience strategy of the hotel, driving service innovation.
- Manage the concierge budget and inventory of supplies.
- Significant experience in a luxury hotel concierge role, with at least 3 years in a supervisory or leadership position.
- Extensive knowledge of Portsmouth and surrounding Hampshire areas, including attractions, dining, and cultural events.
- Exceptional customer service and interpersonal skills, with a warm and engaging demeanour.
- Excellent communication and problem-solving abilities.
- Proficiency in using concierge management software and hotel reservation systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Impeccable grooming and presentation.
- Fluency in English is essential; additional languages are a significant advantage.
- Strong leadership and team management capabilities.
- A proactive and resourceful approach to fulfilling guest requests.
- Must be physically fit and able to stand for extended periods.
Head Concierge
Posted 3 days ago
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Head Concierge
Posted 4 days ago
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Head Concierge
Posted 13 days ago
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Key Responsibilities:
- Oversee and manage all concierge operations and staff.
- Provide exceptional guest services, anticipating needs and exceeding expectations.
- Develop and maintain an extensive knowledge of local attractions, events, and services.
- Arrange transportation, dining reservations, and entertainment bookings for guests.
- Handle guest inquiries and requests promptly and efficiently.
- Train, mentor, and supervise the concierge team to ensure high service standards.
- Manage relationships with external vendors, tour operators, and transportation providers.
- Address and resolve guest concerns and service recovery issues effectively.
- Create personalized experiences and tailor recommendations to individual guest preferences.
- Maintain detailed records of guest interactions and preferences.
- Uphold the hotel's brand standards and ensure a consistently luxurious guest experience.
Qualifications:
- Proven experience in a senior concierge role or similar guest-facing position within luxury hospitality.
- Extensive knowledge of Newcastle upon Tyne and surrounding areas.
- Exceptional customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel reservation systems and concierge software.
- A polished appearance and professional demeanor.
- Fluency in multiple languages is a significant advantage.
- Passion for creating memorable guest experiences.
Head Concierge
Posted 17 days ago
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Head Concierge
Posted 17 days ago
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Key duties include providing expert local knowledge and recommendations to guests, arranging bespoke excursions, dining reservations, transportation, and other special requests. You will manage the team's schedule, provide ongoing training and development, and conduct performance reviews to foster a motivated and highly skilled concierge department. Building and maintaining strong relationships with external vendors, partners, and local businesses to enhance the guest offering is crucial. The ideal candidate will possess impeccable communication and interpersonal skills, with a refined demeanour and the ability to handle demanding situations with grace and professionalism. A deep understanding of luxury hospitality standards and a passion for delivering exceptional service are essential. Fluency in multiple languages is a significant advantage. Experience in a similar role within a high-end hotel or luxury establishment is required. You should be proactive, resourceful, and possess exceptional problem-solving abilities to exceed guest expectations at every touchpoint. This is a fantastic opportunity to lead a team and contribute to the reputation of a world-class hospitality brand.
Head Concierge
Posted 17 days ago
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Key Responsibilities:
- Lead and manage the hotel's concierge team, ensuring exceptional guest service.
- Anticipate and respond to a wide range of guest requests and needs.
- Make reservations for dining, entertainment, transportation, and local activities.
- Provide expert recommendations and information about the local area.
- Develop and maintain strong relationships with external vendors and service providers.
- Handle guest complaints and resolve issues with professionalism and efficiency.
- Ensure the concierge desk operates smoothly and efficiently at all times.
- Manage and update guest preferences and special requests.
- Contribute to the hotel's reputation for outstanding service.
- Train and mentor concierge staff.
Qualifications:
- Proven experience as a Head Concierge or Senior Concierge in a luxury hotel setting.
- Extensive knowledge of the local area (Aberdeen and surrounding regions).
- Exceptional understanding of luxury hospitality standards.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluent in English; proficiency in other languages is a significant advantage.
- Strong organisational skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends.
- A polished and professional demeanor.
Head Concierge
Posted 17 days ago
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Job Description
Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring seamless service delivery.
- Provide personalised recommendations and arrangements for dining, entertainment, transportation, and local experiences.
- Manage guest requests and anticipate their needs with exceptional foresight.
- Develop and maintain an extensive network of contacts within the local community.
- Train, supervise, and motivate a team of concierges and bell staff.
- Ensure the concierge team adheres to the highest standards of professionalism and etiquette.
- Handle guest complaints and resolve issues swiftly and effectively.
- Maintain accurate records of guest preferences and interactions.
- Collaborate with hotel management and other departments to ensure guest satisfaction.
- Stay updated on local events, attractions, and industry trends.
- Uphold the reputation and standards of excellence associated with our brand.
Qualifications:
- Extensive experience in a luxury hotel concierge or guest services role, with significant experience in a leadership capacity.
- Deep knowledge of Southampton and the surrounding Hampshire region.
- Exceptional interpersonal and communication skills.
- Proven ability to manage and motivate a team.
- Strong organisational and problem-solving abilities.
- Proficiency in hotel reservation systems and concierge software.
- A polished and professional demeanour.
- Ability to remain calm and effective under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Membership in Les Clefs d'Or is highly desirable.