45,601 Head Concierge jobs in the United Kingdom

A prestigious hotel in the heart of Stoke-on-Trent, Staffordshire, UK , is seeking an exceptional and highly motivated Head Concierge & Guest Relations Manager to lead its front-of-house services. This pivotal role demands an individual with impeccable service standards, a proactive approach, and a deep understanding of luxury hospitality. You will be responsible for overseeing the concierge team, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Key Responsibilities:

• Lead, train, and motivate the concierge and guest relations team to deliver outstanding service.
• Manage all concierge operations, including reservations, transportation arrangements, local recommendations, and event ticketing.
• Act as the primary point of contact for VIP guests, anticipating their needs and ensuring personalized service.
• Develop and maintain an extensive knowledge of local attractions, dining establishments, and entertainment options.
• Handle guest inquiries and resolve complaints efficiently and professionally, turning challenging situations into positive guest experiences.
• Create and update the hotel's internal guide for staff on local information and services.
• Establish and nurture relationships with external vendors, tour operators, and local businesses to enhance guest offerings.
• Ensure the efficient management of guest services, including luggage handling, coat check, and package delivery.
• Collaborate with other hotel departments, such as Front Desk, Housekeeping, and Food & Beverage, to ensure seamless guest satisfaction.
• Contribute to the development and implementation of guest service standards and training programs.
• Monitor guest feedback and online reviews, identifying areas for improvement.
• Manage the departmental budget and inventory of concierge supplies.
• Uphold the hotel's brand standards and reputation at all times.

Qualifications and Experience:

• Proven experience in a senior concierge or guest relations role within the luxury hospitality sector.
• Exceptional knowledge of hotel operations and front-of-house management.
• Outstanding interpersonal and communication skills, with a polished and professional demeanour.
• Fluency in English; proficiency in additional languages is a significant asset.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A passion for service excellence and a genuine desire to exceed guest expectations.
• Excellent organizational and time-management skills.
• Ability to lead and inspire a team.
• Familiarity with hotel management systems (PMS).
• Must be available to work flexible hours, including weekends and public holidays, as the role is based entirely on-site.

This role presents an exciting opportunity to join a renowned establishment and contribute to its continued success in providing unparalleled guest experiences.

Our client, a prestigious establishment in the heart of **Nottingham, Nottinghamshire, UK**, is seeking an experienced and dynamic Head Concierge & Guest Relations Manager to lead their front-of-house operations. This is a pivotal role responsible for ensuring an unparalleled guest experience, setting the standard for service excellence, and managing a dedicated team.

The successful candidate will oversee all concierge services, including but not limited to, making reservations for dining and entertainment, arranging transportation, providing local information and recommendations, and handling guest requests with discretion and efficiency. You will be instrumental in anticipating guest needs and proactively addressing them to exceed expectations. This role requires a deep understanding of luxury hospitality trends and a commitment to continuous improvement.

Key Responsibilities:

• Lead, train, and mentor the concierge and guest relations team, fostering a positive and high-performing work environment.
• Develop and implement standard operating procedures for all guest services to ensure consistency and quality.
• Manage guest feedback and complaints, resolving issues promptly and professionally to maintain guest satisfaction.
• Collaborate with other departments, such as housekeeping, F&B, and banqueting, to ensure seamless service delivery.
• Maintain and build relationships with external partners, including hotels, restaurants, tour operators, and transport providers.
• Oversee the operational budget for the concierge department, ensuring cost-effectiveness.
• Stay abreast of local events, attractions, and cultural happenings to provide informed recommendations to guests.
• Uphold the reputation and brand standards of the establishment at all times.
• Ensure the security and privacy of guest information.

Qualifications and Skills:

• Proven experience in a senior concierge or guest relations role within a luxury hotel or high-end hospitality environment.
• Excellent leadership and team management abilities.
• Exceptional communication, interpersonal, and problem-solving skills.
• A strong command of the English language, both written and verbal; additional languages are a significant advantage.
• Proficiency in hotel management software and general computer applications.
• A passion for delivering outstanding customer service and a keen eye for detail.
• Ability to work under pressure and manage multiple tasks effectively.
• A thorough knowledge of Nottingham and its surrounding areas is essential.

If you are a motivated and service-oriented professional with a flair for creating memorable experiences, we encourage you to apply for this exciting opportunity in **Nottingham, Nottinghamshire, UK**.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:** At St. Pancras London, the Head Concierge leads the hotelsu2019 team of Concierges and Luggage Porters to ensure a five-star luxury lifestyle service in all areas are received by the hotelu2019s guests. Oversees the Concierge operations to ensure the team take and confirm reservations and cancellations for guest requests for internal and external services. Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities. Responds to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.



**Responsibilities:** Here's what your journey with us entails


Developing specific goals and plans to prioritize, organize, and accomplish work.
Establishing relationships with local attractions, restaurants, and other businesses to enhance guestsu2019 experiences.
Ensuring that repeat and VIP guests are receiving appropriate service and ensuring their requests are carried out.
Providing warm welcome and anticipation of guest needs throughout their stay.
Ensuring the Concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Working collaboratively with hotel service team in providing exceptional customer service.
Having extensive knowledge of the local area, local attractions, entertainment, and landmarks.
Knowledge of financial management e.g., ability to understand P&L statements, budgets, forecasting and scheduling.
Having ability to effectively manage labour productivity.
Ability to use standard software applications and hotel systems.
Having knowledge of overall hotel operations as they affect department.



**Qualifications/Skills:**


Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams.
Detail-oriented with a passion for delivering excellence in customer service.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free St Pancras Experience for you and a guest.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London_**



**Masterpiece by Design. Dynamic by Nature**



The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.



**Position Summary:** At St. Pancras London, the Head Concierge leads the hotelsu2019 team of Concierges and Luggage Porters to ensure a five-star luxury lifestyle service in all areas are received by the hotelu2019s guests. Oversees the Concierge operations to ensure the team take and confirm reservations and cancellations for guest requests for internal and external services. Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities. Responds to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.



**Responsibilities:** Here's what your journey with us entails


Developing specific goals and plans to prioritize, organize, and accomplish work.
Establishing relationships with local attractions, restaurants, and other businesses to enhance guestsu2019 experiences.
Ensuring that repeat and VIP guests are receiving appropriate service and ensuring their requests are carried out.
Providing warm welcome and anticipation of guest needs throughout their stay.
Ensuring the Concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Working collaboratively with hotel service team in providing exceptional customer service.
Having extensive knowledge of the local area, local attractions, entertainment, and landmarks.
Knowledge of financial management e.g., ability to understand P&L statements, budgets, forecasting and scheduling.
Having ability to effectively manage labour productivity.
Ability to use standard software applications and hotel systems.
Having knowledge of overall hotel operations as they affect department.



**Qualifications/Skills:**


Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
Proven leadership abilities with a track record of successfully leading and motivating teams.
Detail-oriented with a passion for delivering excellence in customer service.



**What is in it for you:**



In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:


31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Bonus determined by personal and business performance.
Private Medical Health coverage.
Pension scheme participation.
Life Assurance coverage.
Annual Performance Review pay adjustments.
Complimentary Gym and spa access.
Free St Pancras Experience for you and a guest.
Free meals while at work.
Dry-cleaning service availability.
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
50% discount at any of the St Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Cycle to work scheme.
Employee Assistance Programme access.
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefit



**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.



_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**_Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London_**
**Masterpiece by Design. Dynamic by Nature**
The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
**Position Summary:** At St. Pancras London, the Head Concierge leads the hotels' team of Concierges and Luggage Porters to ensure a five-star luxury lifestyle service in all areas are received by the hotel's guests. Oversees the Concierge operations to ensure the team take and confirm reservations and cancellations for guest requests for internal and external services. Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities. Responds to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
**Responsibilities:** Here's what your journey with us entails
+ Developing specific goals and plans to prioritize, organize, and accomplish work.
+ Establishing relationships with local attractions, restaurants, and other businesses to enhance guests' experiences.
+ Ensuring that repeat and VIP guests are receiving appropriate service and ensuring their requests are carried out.
+ Providing warm welcome and anticipation of guest needs throughout their stay.
+ Ensuring the Concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
+ Working collaboratively with hotel service team in providing exceptional customer service.
+ Having extensive knowledge of the local area, local attractions, entertainment, and landmarks.
+ Knowledge of financial management e.g., ability to understand P&L statements, budgets, forecasting and scheduling.
+ Having ability to effectively manage labour productivity.
+ Ability to use standard software applications and hotel systems.
+ Having knowledge of overall hotel operations as they affect department.
**Qualifications/Skills:**
+ Minimum of 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
+ Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
+ Proven leadership abilities with a track record of successfully leading and motivating teams.
+ Detail-oriented with a passion for delivering excellence in customer service.
**What is in it for you:**
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
+ 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
+ Annual Bonus determined by personal and business performance.
+ Private Medical Health coverage.
+ Pension scheme participation.
+ Life Assurance coverage.
+ Annual Performance Review pay adjustments.
+ Complimentary Gym and spa access.
+ Free St Pancras Experience for you and a guest.
+ Free meals while at work.
+ Dry-cleaning service availability.
+ Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
+ 50% discount at any of the St Pancras outlets.
+ Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
+ Travel ticket season loan.
+ Cycle to work scheme.
+ Employee Assistance Programme access.
+ Comprehensive Training and Development programme participation.
+ Awards and recognition celebrations, among many other benefit
**Join Our Team:** Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Join a prestigious luxury hotel in the heart of London as a Head Concierge! Our client is renowned for its impeccable service and commitment to providing an unforgettable guest experience. We are searching for an exceptional individual with a passion for hospitality and an innate ability to anticipate and fulfill guest needs. As the Head Concierge, you will be the primary point of contact for guests seeking recommendations, reservations, and assistance with anything from theatre tickets to bespoke city tours. You will lead a small team, ensuring the highest standards of service are consistently met.

Key Responsibilities:

• Oversee the daily operations of the concierge desk, ensuring seamless service delivery.
• Lead, train, and motivate the concierge team, fostering a positive and professional environment.
• Develop and maintain an extensive knowledge base of London's attractions, dining, entertainment, and cultural events.
• Assist guests with a wide range of requests, including restaurant reservations, theatre bookings, transportation arrangements, and local recommendations.
• Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
• Build and maintain strong relationships with external vendors, including restaurants, tour operators, and transportation providers.
• Ensure the concierge desk is well-organized, presentable, and equipped with necessary resources.
• Manage the department's budget and inventory of supplies.
• Liaise with other hotel departments to ensure a cohesive guest experience.
• Uphold the hotel's standards of excellence and brand reputation at all times.
• Conduct regular performance reviews and provide ongoing feedback to concierge staff.
• Stay updated on the latest trends and offerings in the city to provide current and relevant advice to guests.

Qualifications:

• Proven experience as a Concierge, preferably in a luxury hotel environment, with at least 2 years in a supervisory or leadership role.
• Exceptional knowledge of London and its surrounding areas.
• Outstanding interpersonal and communication skills, with the ability to interact confidently with a diverse clientele.
• A warm, professional, and guest-centric demeanor.
• Strong problem-solving abilities and resourcefulness.
• Proficiency in hotel reservation systems and concierge software.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Excellent leadership and team management skills.
• Fluency in English is essential; knowledge of additional languages is a significant advantage.
• A genuine passion for providing outstanding customer service.

If you are a dedicated hospitality professional with a flair for service and a love for the vibrant city of London, we invite you to apply for this exciting role.

Our client, a prestigious luxury hotel in the heart of historic Oxford, Oxfordshire, UK , is seeking an exceptional and charismatic Head Concierge to lead their world-class concierge team. This is a front-facing role where you will be the primary point of contact for guests, orchestrating memorable experiences and ensuring the highest standards of service are met. You will be responsible for managing the concierge desk, providing expert local knowledge, and anticipating the needs of discerning clientele.

Responsibilities:

• Lead, train, and motivate the concierge team to deliver unparalleled service, fostering a positive and professional atmosphere.
• Serve as the primary point of contact for guest inquiries, requests, and issues, ensuring prompt and effective resolution.
• Develop and maintain an extensive knowledge base of Oxford and surrounding areas, including restaurants, attractions, transportation, and local events.
• Arrange bespoke itineraries, reservations, tours, and transportation for guests, going above and beyond to exceed expectations.
• Build and nurture strong relationships with local vendors, businesses, and service providers to facilitate guest requests.
• Manage the daily operations of the concierge desk, including scheduling, staffing, and ensuring all equipment and resources are efficiently utilized.
• Handle guest complaints and service recovery situations with diplomacy, empathy, and efficiency.
• Maintain meticulous records of guest preferences and special requests to personalize future stays.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Stay updated on industry trends and best practices in luxury hospitality and guest services.
• Liaise effectively with other hotel departments, particularly Front Office, Food & Beverage, and Housekeeping, to ensure seamless guest experiences.

Qualifications and Experience:

• Proven experience as a Head Concierge or Senior Concierge in a luxury hotel environment (minimum 5 years).
• Extensive knowledge of Oxford and the surrounding Oxfordshire region.
• Exceptional communication, interpersonal, and problem-solving skills.
• A polished and professional demeanour with impeccable grooming standards.
• Strong leadership abilities with experience in managing and developing a team.
• Proficiency in hotel management systems and concierge software.
• Ability to remain calm and composed under pressure, handling multiple requests simultaneously.
• A genuine passion for hospitality and creating memorable guest experiences.
• Fluency in English is essential; additional languages are a significant advantage.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays as required for the role in Oxford, Oxfordshire, UK .

Our client is seeking an exceptional and charismatic Head Concierge to lead their front-of-house operations. This prestigious role is pivotal in ensuring an unparalleled guest experience, setting the standard for service excellence in the hospitality industry. The Head Concierge will be the primary point of contact for guests, anticipating their needs and exceeding expectations by arranging bespoke services, providing expert local knowledge, and managing a team of dedicated concierge staff. A polished presentation, outstanding communication skills, and a genuine passion for delivering world-class service are essential.

Key Responsibilities:

• Oversee all concierge operations, ensuring seamless and efficient service delivery to guests.
• Manage, train, and mentor a team of concierge professionals, fostering a culture of exceptional service and teamwork.
• Act as the main point of contact for guest requests, inquiries, and issues, resolving them promptly and effectively.
• Develop and maintain an extensive network of contacts within the city to facilitate reservations, bookings, and access to exclusive experiences.
• Provide expert recommendations and arrangements for dining, entertainment, transportation, and local attractions.
• Anticipate guest needs and proactively offer personalized services to enhance their stay.
• Handle VIP guests with the utmost discretion and professionalism, ensuring their requirements are met.
• Manage the concierge desk's budget and administrative tasks, including reporting.
• Ensure compliance with all company policies, safety regulations, and service standards.
• Gather guest feedback to identify areas for service improvement and implement necessary changes.
• Maintain an up-to-date knowledge of local events, venues, and points of interest.
• Represent the establishment with poise, professionalism, and impeccable grooming at all times.

Qualifications:

• Proven experience as a Head Concierge or Senior Concierge in a luxury hotel or high-end hospitality environment.
• Exceptional knowledge of the local area and its attractions.
• Outstanding communication, interpersonal, and problem-solving skills.
• Strong leadership and team management capabilities.
• Impeccable presentation and a sophisticated demeanor.
• Proficiency in concierge software and reservation systems.
• Ability to remain calm and efficient under pressure.
• Fluency in English is essential; additional languages are a significant advantage.
• A genuine passion for service and creating memorable guest experiences.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

This is a fantastic opportunity to lead a vital guest-facing team within a renowned establishment. The role is based in Newcastle upon Tyne, Tyne and Wear, UK , and requires full-time, on-site presence to deliver exceptional service.

Our client, a luxurious and prestigious hotel in the heart of **Edinburgh, Scotland, UK**, is seeking an impeccably presented and charismatic Head Concierge to lead their dedicated concierge team. This role is critical in ensuring an unparalleled guest experience, providing bespoke services and local expertise to all visitors. You will be the epitome of hospitality, anticipating and fulfilling guests' every need with grace and efficiency.

The ideal candidate will possess a deep knowledge of Edinburgh and its surrounding attractions, dining establishments, and entertainment venues, coupled with a passion for delivering exceptional service. You will be responsible for managing and training the concierge team, ensuring consistent high standards of service delivery. Your duties will include making restaurant reservations, arranging tours and excursions, booking theatre tickets, and coordinating transportation. Providing personalized recommendations and fulfilling bespoke guest requests, no matter how complex, will be a core function. Maintaining strong relationships with local businesses, suppliers, and service providers is essential for fulfilling guest requirements. You will also be responsible for overseeing the efficient operation of the concierge desk, managing inquiries, and resolving any guest issues promptly and courteously. A proactive approach to guest satisfaction, identifying opportunities to exceed expectations, is key. The ability to communicate effectively in multiple languages is a distinct advantage. We are looking for an individual with exceptional interpersonal skills, a polished demeanor, and a genuine desire to create memorable experiences for guests. A keen eye for detail and the ability to remain calm and resourceful under pressure are essential. This is a fantastic opportunity to lead a vital guest-facing team within a renowned establishment.

Qualifications:

• Proven experience in a senior concierge role within the luxury hotel sector.
• Extensive knowledge of Edinburgh and its key attractions, amenities, and services.
• Exceptional customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Proficiency in concierge software and reservation systems.
• A polished and professional appearance and demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Fluency in English is essential; additional languages are a strong asset.