45,571 Head Concierge jobs in the United Kingdom

Our client is seeking a highly experienced and dynamic Head Concierge & Guest Relations Manager to oversee all guest services operations at a premier hospitality establishment in Sunderland, Tyne and Wear, UK . This pivotal role demands a proactive individual with a passion for delivering exceptional guest experiences and leading a dedicated team. You will be responsible for setting the standard for service excellence, ensuring every guest feels welcomed, valued, and has their needs anticipated and met with professionalism and discretion. Your duties will include managing the concierge team, coordinating guest requests, liaising with external suppliers and partners, developing and implementing service improvement initiatives, and handling guest feedback and complaints with tact and efficiency. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership capabilities, and an impeccable eye for detail. You must be adept at problem-solving, possess outstanding communication and interpersonal skills, and maintain a calm and collected demeanor under pressure. A comprehensive knowledge of local attractions, transport, and amenities is essential to provide bespoke recommendations to guests. Experience in a similar supervisory or management role within a luxury hotel or high-end hospitality setting is mandatory. Fluency in additional languages is a significant advantage. This role requires a flexible approach to working hours, including weekends and public holidays, reflecting the demands of the hospitality sector. You will work collaboratively with other department heads to ensure seamless service delivery across the entire property. The role offers a competitive salary package and opportunities for professional development within a respected organisation.

Our client is seeking an experienced and dynamic Head Concierge & Guest Relations Manager to oversee all guest services and ensure an unparalleled hospitality experience at their esteemed establishment in the heart of **Brighton, East Sussex, UK**. This role is pivotal in maintaining the highest standards of service excellence and guest satisfaction. You will be responsible for leading and motivating a team of concierges and guest service staff, setting clear performance objectives, and providing ongoing training and development. Your duties will include managing all aspects of the concierge desk, including itinerary planning, restaurant reservations, transportation arrangements, and local recommendations. A key part of this role involves developing and nurturing relationships with local businesses, suppliers, and stakeholders to enhance guest offerings and experiences. You will also handle guest feedback, resolve complaints efficiently and professionally, and implement service improvements based on guest input and industry best practices. The ideal candidate will have a proven track record in a similar luxury hospitality environment, exceptional communication and interpersonal skills, and a meticulous eye for detail. A deep understanding of the Brighton area and its attractions is essential. This is a hands-on role requiring a proactive approach and the ability to anticipate guest needs. Fluency in multiple languages is a significant advantage. Join our client and contribute to creating memorable moments for every guest.

Responsibilities:

• Lead, train, and manage the concierge team to deliver exceptional service.
• Oversee all guest requests, ensuring timely and accurate fulfillment.
• Develop and maintain relationships with local businesses and service providers.
• Manage guest feedback and resolve issues promptly and effectively.
• Ensure the concierge desk operates efficiently and adheres to brand standards.
• Create and update knowledge base on local attractions, events, and amenities.
• Contribute to the overall guest experience strategy of the establishment.

Qualifications:

• Minimum 5 years of experience in luxury hotel concierge or guest relations management.
• Excellent knowledge of Brighton and surrounding areas.
• Strong leadership and team management skills.
• Exceptional communication, problem-solving, and interpersonal abilities.
• Proficiency in reservation systems and standard office software.
• Fluency in English is mandatory; additional languages are a plus.
• Passion for hospitality and delivering outstanding customer service.

Our client is seeking a highly experienced and charismatic Head Concierge & Guest Relations Manager to oversee all aspects of guest services and ensure an unparalleled experience for visitors in Liverpool, Merseyside, UK . This is a hands-on role requiring exceptional leadership and communication skills. You will be responsible for leading a team of concierges, developing and implementing guest service standards, and proactively addressing guest needs and concerns to foster loyalty and repeat business. Your duties will include managing the concierge desk, coordinating with various hotel departments to ensure seamless service delivery, arranging bespoke experiences such as private tours, theatre tickets, and restaurant reservations, and handling VIP guest requests with utmost discretion and efficiency. A key part of this role involves maintaining an up-to-date knowledge of local attractions, events, and transportation to provide accurate and helpful recommendations. You will also be involved in training and mentoring junior concierge staff, conducting performance reviews, and ensuring adherence to service quality benchmarks. The ideal candidate will have a proven track record in a similar senior role within luxury hospitality, demonstrating excellent problem-solving abilities and a passion for exceeding guest expectations. Strong interpersonal skills are essential, as is fluency in English. Knowledge of additional languages would be a significant advantage. This position requires a flexible approach to working hours, including evenings, weekends, and public holidays, as dictated by the needs of the business and our esteemed guests. You will be expected to represent the highest standards of professionalism and presentation at all times.

Responsibilities:

• Lead and motivate the concierge team to deliver exceptional guest service.
• Develop and maintain high standards of concierge operations and guest relations.
• Manage all guest requests, from simple inquiries to complex arrangements.
• Build and maintain strong relationships with local vendors and service providers.
• Ensure efficient coordination between departments to meet guest needs.
• Handle guest feedback and resolve issues promptly and professionally.
• Stay informed about local events, attractions, and cultural activities.
• Conduct regular team meetings and training sessions.
• Manage the concierge budget and inventory.
• Uphold the reputation and brand standards of the establishment.

Qualifications:

• Minimum of 5 years of experience in hospitality, with at least 3 years in a supervisory or management role within a concierge department.
• Excellent command of the English language, both written and spoken.
• Proficiency in using concierge management software and standard office applications.
• Strong knowledge of Liverpool and surrounding areas.
• Demonstrated ability to anticipate guest needs and provide proactive service.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• A professional and polished demeanour.
• Flexibility to work varied shifts, including weekends and holidays.

Our client, a highly-rated luxury boutique hotel, is seeking an experienced and charismatic Head Concierge & Guest Relations Manager to oversee all guest services and ensure an exceptional visitor experience in Derby, Derbyshire, UK . This pivotal role involves leading the concierge team, managing guest requests, and anticipating needs to create memorable stays. You will be the primary point of contact for discerning guests, offering personalized recommendations and arrangements, from local attractions and dining to exclusive events. A deep knowledge of the local area and a passion for service excellence are paramount.

Key Responsibilities:

• Lead, train, and mentor the concierge team to deliver impeccable service standards.
• Manage all guest requests and inquiries efficiently and professionally, exceeding expectations.
• Develop and maintain an extensive network of local contacts for exclusive guest arrangements.
• Provide expert recommendations and book tours, transportation, dining reservations, and entertainment.
• Proactively anticipate guest needs and offer personalized services to enhance their stay.
• Handle guest feedback and resolve complaints with tact and efficiency, ensuring guest satisfaction.
• Oversee the operations of the concierge desk, ensuring a smooth and organized workflow.
• Maintain up-to-date knowledge of hotel services, local attractions, and events.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Uphold the hotel's reputation for luxury and personalized service.

Qualifications:

• Proven experience as a Chief Concierge or in a similar senior guest relations role within the luxury hospitality sector.
• In-depth knowledge of Derby and the surrounding Derbyshire region.
• Exceptional interpersonal, communication, and problem-solving skills.
• A sophisticated and polished demeanor with a genuine passion for service.
• Ability to remain calm and efficient under pressure.
• Proficiency in hotel management software and reservation systems.
• Flexible availability, including evenings, weekends, and public holidays.
• A strong network of local contacts and vendors is a significant advantage.
• Fluency in additional languages is a plus.

This is a fantastic opportunity to join a prestigious establishment and play a key role in delivering world-class hospitality.

Head Concierge

40hrs per week over 5 days

Kensington W8

34,000 to 36,500 dependant on experience and qualifications

Our client is seeking a highly experienced and service-driven Head Concierge to oversee the daily supervision and coordination of Front of House operations. The successful candidate will lead the Front Desk Team in delivering seamless, 5-star deluxe hospitality in line with the highest of standards. This role requires strong leadership, exceptional organisational skills, and the ability to multi-task in response to the evolving needs of our Residents and their guests. Must have a strong proven track record of working in a high end establishment either 5 star hotel or high end private residence and must have proven experience of leading and supervising staff.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**LONDON MARRIOTT HOTEL GROSVENOR SQUARE u2013 PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**



Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.



**ARE YOU ELIGIBLE TO WORK IN THE UK?**



A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.



**JOB SUMMARY**



Join the heart of hospitality at Grosvenor Square as our Head Concierge, where your passion for service and local knowledge will craft unforgettable guest experiences. In this pivotal role, you'll lead and inspire a concierge team committed to delivering warm, personalized service that exceeds expectations at every step of a guest journey at Grosvenor Square. Acting as the first point of contact at the hotel, you'll curate bespoke recommendations, secure reservations, and anticipate guest needs with impeccable attention to detail. You'll develop strong relationships with local partners, restaurants, attractions, and services to elevate each guestu2019s stay. With a clear focus on excellence, youu2019ll guide daily operations, align team goals, and ensure seamless communication across departments. From VIP arrivals to last-minute requests, your expertise ensures every moment is handled with grace and efficiency.



Your leadership fosters a culture of trust, collaboration, and guest-centered care. We're seeking for an individual with proven guest service experience in and a passion for making every stay memorable in a high end hotel. If you thrive in a fast-paced, luxury environment and love crafting meaningful moments, this is your opportunity to shine. Join us at Grosvenor Square and help create a destination as remarkable as the guests we welcome.



**WHAT WE CAN OFFER YOU:**



A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.



Competitive Salary + 31 days holiday including bank holidays

Accommodation Service Charge after successful completion of probationary period.

Private Medical via AXA

Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat

Length of service rewards and invitations to recognition events

Monthly/yearly recognition schemes

Extensive training both internally and externally

World-class career opportunities internationally within Marriott hotels tailored to your specific needs.

Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!

Professional learning and development opportunities - because a fulfilling career is so much more rewarding

Complimentary meals on duty

Complimentary dry cleaning - we do like to make an impression!

Complimentary use of Gym - because your wellbeing is a priority for us!

Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations

Pension scheme to help you save for the future.

Access to major high street discounts so you can treat your friends and family.



**#LI-Onsite**



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**


**Job Category** Rooms & Guest Services Operations


**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP (
**Schedule** Full Time


**Located Remotely?** N


**Position Type** Management




**LONDON MARRIOTT HOTEL GROSVENOR SQUARE u2013 PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**



Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.



**ARE YOU ELIGIBLE TO WORK IN THE UK?**



A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.



**JOB SUMMARY**



Join the heart of hospitality at Grosvenor Square as our Head Concierge, where your passion for service and local knowledge will craft unforgettable guest experiences. In this pivotal role, you'll lead and inspire a concierge team committed to delivering warm, personalized service that exceeds expectations at every step of a guest journey at Grosvenor Square. Acting as the first point of contact at the hotel, you'll curate bespoke recommendations, secure reservations, and anticipate guest needs with impeccable attention to detail. You'll develop strong relationships with local partners, restaurants, attractions, and services to elevate each guestu2019s stay. With a clear focus on excellence, youu2019ll guide daily operations, align team goals, and ensure seamless communication across departments. From VIP arrivals to last-minute requests, your expertise ensures every moment is handled with grace and efficiency.



Your leadership fosters a culture of trust, collaboration, and guest-centered care. We're seeking for an individual with proven guest service experience in and a passion for making every stay memorable in a high end hotel. If you thrive in a fast-paced, luxury environment and love crafting meaningful moments, this is your opportunity to shine. Join us at Grosvenor Square and help create a destination as remarkable as the guests we welcome.



**WHAT WE CAN OFFER YOU:**



A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.



Competitive Salary + 31 days holiday including bank holidays

Accommodation Service Charge after successful completion of probationary period.

Private Medical via AXA

Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat

Length of service rewards and invitations to recognition events

Monthly/yearly recognition schemes

Extensive training both internally and externally

World-class career opportunities internationally within Marriott hotels tailored to your specific needs.

Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!

Professional learning and development opportunities - because a fulfilling career is so much more rewarding

Complimentary meals on duty

Complimentary dry cleaning - we do like to make an impression!

Complimentary use of Gym - because your wellbeing is a priority for us!

Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations

Pension scheme to help you save for the future.

Access to major high street discounts so you can treat your friends and family.



**#LI-Onsite**



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



**W Edinburgh is hiring a Head Concierge to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.**



**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotelu2019s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**



**ABOUT THE BRAND**



Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.



**ABOUT THE ROLE**



The Head Concierge at W Edinburgh will be the go-to person for our guests, handling any requests they might have in order to make their stay in Edinburgh memorable. You will have all of the local knowledge needed to make restaurant recommendations, offer personalised itineraries, plan transport and suggest visits to the city's and Scotlandu2019s hidden gems. You will also be responsible for managing our Lobby Ambassador and Door teams.



We are looking for someone who is well-connected, organised and understands luxury service.



As Head Concierge, key aspects of your role include (but are not limited to):


Establish relationships with local attractions, restaurants and other businesses to enhance guestsu2019 experiences.
Provide recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping).
Maintain awareness of cultural differences in order to meet guests' specific needs and requirements.
Maintain knowledge of rooms and their locations, services and facilities of the hotel.
Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
Establish an effective database to be used by all team members for restaurant and local attractions.
Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activites, locations and times as well as special requests/arrangements.
Provide a warm welcome and anticipation of guest needs throughout their stay.
Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team.
Recruit and retain the best talent on the market.
Design and implement the departmentu2019s policies, standards and procedures.
Develop teamwork throughout your team and across departments.
Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
Be a W brand ambassador, ensuring the brandu2019s voice is present in your interactions with guests and talent.



Our ideal Head Concierge is someone who has:


A passion for interacting with others, with excellent networking skills
Natural leadership skills
Strong organization and multi-tasking skills
Sophisticated communication skills
The ability to stay calm under pressure
Previous experience working in five star, luxury hotels
A love for keeping up-to-date with the latest happenings in Edinburgh
A positive mindset
A genuine passion for working in hospitality



In return for your hard work, we give you:


World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement u2013 starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family



**ABOUT THE PROPERTY**



W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.



This W hotel helps redefine the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.



Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy.



A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.



If this sounds like the perfect role for you, then apply to be our Head Concierge today!



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.

**Additional Information**

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP (
**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management



**W Edinburgh is hiring a Head Concierge to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.**



**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotelu2019s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**



**ABOUT THE BRAND**



Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. Weu2019re here to open doors and open minds. With us, thereu2019s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.



**ABOUT THE ROLE**



The Head Concierge at W Edinburgh will be the go-to person for our guests, handling any requests they might have in order to make their stay in Edinburgh memorable. You will have all of the local knowledge needed to make restaurant recommendations, offer personalised itineraries, plan transport and suggest visits to the city's and Scotlandu2019s hidden gems. You will also be responsible for managing our Lobby Ambassador and Door teams.



We are looking for someone who is well-connected, organised and understands luxury service.



As Head Concierge, key aspects of your role include (but are not limited to):


Establish relationships with local attractions, restaurants and other businesses to enhance guestsu2019 experiences.
Provide recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping).
Maintain awareness of cultural differences in order to meet guests' specific needs and requirements.
Maintain knowledge of rooms and their locations, services and facilities of the hotel.
Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
Establish an effective database to be used by all team members for restaurant and local attractions.
Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activites, locations and times as well as special requests/arrangements.
Provide a warm welcome and anticipation of guest needs throughout their stay.
Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team.
Recruit and retain the best talent on the market.
Design and implement the departmentu2019s policies, standards and procedures.
Develop teamwork throughout your team and across departments.
Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
Be a W brand ambassador, ensuring the brandu2019s voice is present in your interactions with guests and talent.



Our ideal Head Concierge is someone who has:


A passion for interacting with others, with excellent networking skills
Natural leadership skills
Strong organization and multi-tasking skills
Sophisticated communication skills
The ability to stay calm under pressure
Previous experience working in five star, luxury hotels
A love for keeping up-to-date with the latest happenings in Edinburgh
A positive mindset
A genuine passion for working in hospitality



In return for your hard work, we give you:


World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement u2013 starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family



**ABOUT THE PROPERTY**



W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a fau00e7ade featuring a winding steel ribbon u2013 reflecting the cityu2019s festival spirit u2013 this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.



This W hotel helps redefine the cityu2019s hospitality landscape. Accordingly, it fuses the brandu2019s signature amenities with modern design and W Happenings, highlighting whatu2019s new in design, fashion, music and culture.



Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brandu2019s signature Whatever / Whenever service philosophy.



A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.



If this sounds like the perfect role for you, then apply to be our Head Concierge today!



_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._



W Hotelsu2019 mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Weu2019re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guestsu2019 passions to life. If you are original, innovative, and always looking towards the future of whatu2019s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.