46,125 Head Of Contact Centre jobs in the United Kingdom
Head of Contact Centre
LE7 7GU Leicester, East Midlands
Morson Talent
Posted 11 days ago
Job Viewed
Job Description
Head of Contact Centre – 12 Month Contract
Location: Leicester or Derby (with travel between the two)
Rate: £450-£550 day
Contract: 12 months
Start date: Immediate
We're seeking a Head of Contact Centre to join our clients Customer Service Leadership Team on a 12-month contract. You'll play a key role in driving a first-class customer experience while leading a large, multi-site team.
Responsibilities.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
0
Operations Management Lead
NR2 1AA Norwich, Eastern
£55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-paced e-commerce business, is looking for a dynamic and results-oriented Operations Management Lead to oversee key operational functions at their **Norwich, Norfolk, UK** hub. This hybrid role requires a strategic thinker with a proven ability to drive efficiency, optimize processes, and manage teams effectively. You will be responsible for the day-to-day management of warehouse operations, including logistics, inventory management, order fulfilment, and shipping. The goal is to ensure smooth, cost-effective, and timely delivery of products to customers.
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) such as order accuracy, on-time dispatch, and cost per unit. You will lead, motivate, and develop a team of operational staff, fostering a culture of high performance and continuous improvement. This involves managing recruitment, training, performance reviews, and ensuring adherence to company policies and safety procedures. You will also collaborate closely with other departments, including supply chain, customer service, and IT, to ensure seamless operations and resolve any cross-functional issues.
The ideal candidate will have significant experience in operations management, preferably within a warehouse or logistics environment. Strong leadership and people management skills are essential, along with excellent analytical and problem-solving abilities. You should be proficient in using warehouse management systems (WMS) and other relevant software. A proactive approach, the ability to adapt to changing priorities, and a commitment to delivering exceptional customer service are crucial. This is an exciting opportunity to take on a leadership role within a growing company and significantly contribute to its success. Experience with Lean principles or Six Sigma methodologies would be a distinct advantage.
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key performance indicators (KPIs) such as order accuracy, on-time dispatch, and cost per unit. You will lead, motivate, and develop a team of operational staff, fostering a culture of high performance and continuous improvement. This involves managing recruitment, training, performance reviews, and ensuring adherence to company policies and safety procedures. You will also collaborate closely with other departments, including supply chain, customer service, and IT, to ensure seamless operations and resolve any cross-functional issues.
The ideal candidate will have significant experience in operations management, preferably within a warehouse or logistics environment. Strong leadership and people management skills are essential, along with excellent analytical and problem-solving abilities. You should be proficient in using warehouse management systems (WMS) and other relevant software. A proactive approach, the ability to adapt to changing priorities, and a commitment to delivering exceptional customer service are crucial. This is an exciting opportunity to take on a leadership role within a growing company and significantly contribute to its success. Experience with Lean principles or Six Sigma methodologies would be a distinct advantage.
This advertiser has chosen not to accept applicants from your region.
1
Operations Management Lead
LE1 5PW Leicester, East Midlands
£55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Operations Management Lead to oversee and enhance operational efficiency within their facilities located in Leicester, Leicestershire, UK . This senior management position requires a leader with a proven ability to drive performance, manage teams, and implement robust operational strategies. You will be responsible for the day-to-day management of operational activities, ensuring smooth workflows, adherence to quality standards, and achievement of business objectives. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, and optimising resource allocation. You will lead and motivate a diverse team of operational staff, fostering a culture of high performance, accountability, and continuous improvement. This role involves close collaboration with other department heads, including sales, finance, and HR, to ensure alignment with overall company goals. You will be tasked with identifying and implementing process improvements, utilising data analytics to monitor key performance indicators (KPIs), and driving initiatives to reduce costs and increase efficiency. Experience in supply chain management, logistics, and inventory control is highly desirable. The successful candidate will possess strong leadership qualities, excellent problem-solving skills, and a comprehensive understanding of operational management principles. A degree in Business Administration, Operations Management, or a related field is preferred, along with a minimum of 7 years of progressive experience in operations management. Exceptional communication, negotiation, and interpersonal skills are essential for effective team leadership and stakeholder engagement. This is a demanding, on-site role requiring a commitment to achieving operational excellence within our Leicester, Leicestershire, UK -based operations. We offer a competitive remuneration package, including a generous salary, performance-based bonuses, and opportunities for career progression.
This advertiser has chosen not to accept applicants from your region.
2
Operations Management Lead
MK9 2EA Milton Keynes, South East
£70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing international organisation focused on operational excellence, is seeking an experienced Operations Management Lead to join their fully remote team. This senior leadership position requires a strategic thinker with a proven ability to streamline processes, enhance efficiency, and drive operational improvements across distributed teams. You will be instrumental in shaping and executing the company's operational strategy, ensuring seamless execution and high performance from wherever you work.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and refine operational strategies and procedures to enhance efficiency and productivity across the organization.
- Oversee and manage day-to-day operations, ensuring alignment with company goals and objectives.
- Lead and mentor a team of operations professionals in a remote work environment, fostering a culture of collaboration and high performance.
- Implement and manage key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
- Drive continuous improvement initiatives, utilising methodologies such as Lean and Six Sigma.
- Manage budgets, resource allocation, and vendor relationships to optimize operational costs.
- Ensure compliance with relevant industry regulations and company policies.
- Develop and maintain strong relationships with internal stakeholders and external partners.
- Analyse operational data to identify trends, risks, and opportunities for strategic development.
- Lead cross-functional projects aimed at improving operational workflows and service delivery.
- Master's degree in Business Administration, Operations Management, or a related field.
- 10+ years of progressive experience in operations management, with a significant track record of success in driving operational improvements.
- Demonstrated experience in leading and managing remote teams effectively.
- Strong understanding of operational excellence principles, Lean management, Six Sigma, or other continuous improvement methodologies.
- Exceptional strategic planning, analytical, and problem-solving skills.
- Proven ability to manage budgets, resources, and complex projects.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in project management software and ERP systems.
- Experience in scaling operations within a growing company.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
3
Operations Management Lead
CB2 1GA Cambridge, Eastern
£65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and strategic Operations Management Lead to oversee and optimize their operational functions in Cambridge, Cambridgeshire, UK . This role is crucial for ensuring efficiency, productivity, and quality across all operational departments. The ideal candidate will possess a strong background in operational management, process improvement, and team leadership within a demanding business environment. You will be responsible for developing and implementing operational strategies, setting performance metrics, and driving initiatives that enhance workflow, reduce costs, and improve customer satisfaction. Key duties include managing operational budgets, overseeing supply chain logistics, implementing quality control measures, and ensuring compliance with relevant regulations. The Operations Management Lead will also play a pivotal role in talent management, including recruitment, training, and development of the operations team. Collaboration with other departments, such as finance, sales, and R&D, is essential to align operational activities with overall business objectives. This position requires a proactive and analytical approach to problem-solving, with a commitment to continuous improvement and fostering a culture of excellence. This is an exciting opportunity to lead key operational functions and contribute significantly to the growth and success of the organization.
Responsibilities:
Responsibilities:
- Develop and implement effective operational strategies and procedures.
- Oversee daily operations to ensure efficiency, quality, and timely delivery.
- Manage operational budgets and control costs effectively.
- Drive process improvement initiatives to optimize workflows and productivity.
- Ensure adherence to quality standards and regulatory compliance.
- Lead, mentor, and develop a high-performing operations team.
- Collaborate with other departments to align operational goals with business objectives.
- Manage supply chain and logistics operations.
- Implement and monitor key performance indicators (KPIs) for operational success.
- Identify and resolve operational challenges and risks.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
- Minimum of 7 years of experience in operations management, with a proven track record of leadership.
- Strong understanding of operational processes, supply chain management, and quality control.
- Experience with Lean Manufacturing or Six Sigma methodologies is highly desirable.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in financial management and budgeting.
- Strong leadership and people management capabilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
4
Operations Management Director
NE1 4YB Newcastle upon Tyne, North East
£70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client in Newcastle upon Tyne, Tyne and Wear, UK , is seeking a highly accomplished and strategic Operations Management Director to lead and optimize all operational aspects of the business. This pivotal leadership role requires a visionary individual with a proven track record of driving efficiency, innovation, and sustainable growth. You will be responsible for overseeing daily operations, developing and implementing operational strategies, and ensuring the highest standards of quality and service delivery. This position demands a strong understanding of operational best practices, a commitment to continuous improvement, and the ability to manage complex projects and teams effectively. You will work closely with executive leadership to align operational goals with the overall company vision and financial objectives.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or a relevant Master's degree is highly desirable. A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, is required. Demonstrated success in improving operational efficiency, reducing costs, and scaling operations in a complex business environment is essential. Strong analytical, problem-solving, and decision-making skills are critical. Excellent leadership, communication, and interpersonal skills are necessary to effectively manage and motivate teams. Experience with Lean, Six Sigma, or other continuous improvement methodologies is a significant advantage. Familiarity with enterprise resource planning (ERP) systems and supply chain management software is also expected for this critical role in Newcastle upon Tyne .
Key responsibilities include:
- Developing and implementing robust operational strategies and processes to enhance efficiency and productivity
- Overseeing all day-to-day operations, including supply chain management, logistics, and customer service
- Leading, mentoring, and developing a high-performing operations team
- Establishing and monitoring key performance indicators (KPIs) to track operational effectiveness
- Identifying and implementing process improvements and cost-saving initiatives
- Ensuring compliance with all relevant regulations and industry standards
- Managing operational budgets and resource allocation
- Driving innovation and the adoption of new technologies to streamline operations
- Fostering a culture of quality, safety, and continuous improvement
- Collaborating with other departments to ensure seamless integration of operations with business strategy
- Reporting on operational performance to senior management
- Managing relationships with key suppliers and partners
The ideal candidate will possess a Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA or a relevant Master's degree is highly desirable. A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, is required. Demonstrated success in improving operational efficiency, reducing costs, and scaling operations in a complex business environment is essential. Strong analytical, problem-solving, and decision-making skills are critical. Excellent leadership, communication, and interpersonal skills are necessary to effectively manage and motivate teams. Experience with Lean, Six Sigma, or other continuous improvement methodologies is a significant advantage. Familiarity with enterprise resource planning (ERP) systems and supply chain management software is also expected for this critical role in Newcastle upon Tyne .
This advertiser has chosen not to accept applicants from your region.
5
Operations Management Director
BS1 4AT Bristol, South West
£75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Operations Management Director to lead their key operational functions from their Bristol, South West England, UK office. This senior leadership role is instrumental in driving efficiency, productivity, and continuous improvement across all operational departments. The ideal candidate will possess a strong blend of strategic vision, operational expertise, and exceptional people management skills. This hybrid role requires a commitment to fostering a collaborative environment, balancing on-site leadership with the flexibility of remote work.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategic operational plans aligned with the company's overall business objectives.
- Oversee the day-to-day management of multiple operational departments, ensuring smooth and efficient workflows.
- Drive operational excellence initiatives, including process optimization, cost reduction, and quality improvement.
- Manage and mentor a team of operations managers and supervisors, fostering a culture of high performance and development.
- Establish key performance indicators (KPIs) and monitor operational performance against targets.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Implement and maintain robust quality control systems and safety procedures.
- Identify and mitigate operational risks.
- Collaborate with senior leadership across departments to ensure seamless integration of operations with sales, marketing, and finance.
- Lead strategic projects for operational transformation and growth.
- Ensure compliance with all relevant industry regulations and company policies.
- Foster strong relationships with suppliers and external partners.
- Implement and leverage technology solutions to enhance operational efficiency.
- Conduct regular performance reviews and provide constructive feedback to direct reports.
- Represent the company in operational matters to stakeholders and clients.
Qualifications:
- Proven experience in a senior operations management role, with a track record of success in leading complex operational environments.
- Demonstrated experience in developing and executing operational strategies.
- Strong understanding of operational methodologies such as Lean, Six Sigma, or Agile.
- Exceptional leadership, team management, and interpersonal skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Experience in financial management, including budgeting and cost control.
- Proficiency in relevant software and operational management tools.
- Strong understanding of supply chain, logistics, and production processes.
- Ability to thrive in a hybrid work environment, balancing office presence with remote collaboration.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.
- Commitment to continuous improvement and innovation.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Head of contact centre Jobs in United Kingdom !
6
Operations Management Director
B1 1UA Birmingham, West Midlands
£80000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly expanding service organization headquartered in **Birmingham, West Midlands, UK**, is seeking a visionary and experienced Operations Management Director to lead their strategic operational initiatives. This position is fully remote, offering significant flexibility and the opportunity to shape operations from anywhere. You will be responsible for overseeing all aspects of the company's operational functions, ensuring efficiency, productivity, and continuous improvement across departments. This includes developing and implementing operational strategies, managing budgets, optimizing resource allocation, and driving key performance indicators (KPIs). You will lead and mentor a team of operational managers, fostering a culture of accountability, innovation, and high performance. Key responsibilities involve identifying and implementing process improvements, managing supply chain and logistics (where applicable), ensuring compliance with industry standards, and developing robust operational policies and procedures. The ideal candidate will possess a proven track record in senior operations management, demonstrating exceptional leadership, strategic planning, and problem-solving abilities. A deep understanding of operational best practices, lean methodologies, and performance metrics is essential. Strong financial acumen and experience managing large budgets are required. Excellent communication and interpersonal skills are crucial for collaborating with executive leadership, cross-functional teams, and external partners. This is a critical leadership role offering the chance to make a substantial impact on the company's growth and long-term success, driving operational excellence and achieving strategic business objectives.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategic operational plans to achieve company objectives.
- Oversee and manage day-to-day operational activities across all departments.
- Lead, mentor, and develop a team of operational managers and staff.
- Implement and monitor key performance indicators (KPIs) to measure operational success.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Manage operational budgets and ensure financial targets are met.
- Ensure compliance with all relevant regulations and industry standards.
- Develop and maintain strong relationships with suppliers, partners, and stakeholders.
- Drive a culture of continuous improvement and operational excellence.
- Oversee resource allocation and optimize workforce planning.
- Master's degree in Business Administration, Operations Management, or a related field.
- Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role.
- Proven track record of successfully managing and improving complex operational functions.
- Strong understanding of lean principles, Six Sigma, and other process improvement methodologies.
- Excellent leadership, strategic planning, and decision-making skills.
- Proficiency in financial management and budgeting.
- Exceptional communication, negotiation, and interpersonal abilities.
- Experience managing remote teams is highly advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Operations Management Consultant
CV1 2LT Coventry, West Midlands
£80000 annum (cont
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious management consulting firm, is seeking an accomplished Operations Management Consultant to join their team, serving clients across the West Midlands region with a primary base in Coventry, West Midlands, UK . This dynamic role involves advising organizations on how to improve their operational efficiency, streamline processes, and enhance overall performance. You will work with a diverse range of clients across various industries, identifying areas for improvement and developing strategic recommendations. Key responsibilities include conducting thorough operational assessments, analyzing business processes, and identifying bottlenecks and inefficiencies. You will develop and implement solutions that optimize supply chains, improve manufacturing processes, enhance customer service, and drive cost reductions. Strong project management skills are essential, as you will be responsible for managing client engagements from inception to completion, ensuring timely delivery of high-quality results. Excellent analytical, problem-solving, and communication skills are paramount, as you will be expected to present findings and recommendations to senior stakeholders. Experience in lean manufacturing, Six Sigma, or other operational excellence methodologies is highly desirable. This role requires a proactive, results-oriented individual with a strong commercial acumen and a passion for driving positive change. The hybrid working model allows for a blend of on-site client work and remote collaboration, offering flexibility and a stimulating work environment.
This advertiser has chosen not to accept applicants from your region.
8
Operations Management Lead
SO14 0BG Southampton, South East
£60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is searching for a highly motivated and experienced Operations Management Lead to oversee and optimize business operations within their facilities located in Southampton, Hampshire, UK . This is a critical, on-site role that demands strong leadership, strategic thinking, and a deep understanding of operational best practices. The successful candidate will be responsible for managing day-to-day operations, ensuring efficiency, productivity, and high standards of service delivery across all departments. You will develop and implement operational strategies aligned with company goals, focusing on continuous improvement, cost reduction, and service excellence. Key responsibilities include managing departmental budgets, overseeing resource allocation, and ensuring adherence to regulatory compliance and company policies. You will lead and mentor a team of operational managers and staff, fostering a culture of accountability, collaboration, and high performance. This role requires the ability to identify operational risks and develop mitigation strategies. You will also be involved in key stakeholder management, liaising with internal departments and external partners to ensure seamless operational flow. Performance monitoring and reporting will be a significant aspect, requiring the ability to analyse operational data, identify trends, and present findings to senior leadership. Experience in supply chain management, logistics, and quality control is highly desirable. The ideal candidate will possess exceptional problem-solving skills and the ability to make sound decisions under pressure. A commitment to fostering a safe and productive work environment is paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and manage the daily operations of the organization.
- Develop and implement operational strategies and initiatives to drive efficiency and growth.
- Oversee budget management, resource allocation, and cost control measures.
- Lead, mentor, and develop operational teams to achieve performance targets.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Monitor and evaluate operational performance, implementing improvements as needed.
- Manage relationships with key internal and external stakeholders.
- Identify and address operational risks and challenges proactively.
- Drive a culture of continuous improvement and operational excellence.
- Report on operational performance metrics to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Management, Operations Management, or a related field. A Master's degree is a plus.
- Proven experience (8+ years) in a senior operations management role, demonstrating progressive responsibility.
- Strong understanding of operational processes, supply chain, and quality management systems.
- Demonstrated leadership and team management skills.
- Excellent strategic planning, analytical, and problem-solving abilities.
- Proficiency in financial management and budgeting.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience in implementing operational improvements and change management.
This advertiser has chosen not to accept applicants from your region.
9