Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details Job Title: Payments Assistant
Location: Hemel Hempstead (Hybrid– 3 days office / 2 days remote)
Contract: Fixed Term – 6 Months
Hours: Full Time – 35 hours perweek
Salary: Competitive + Benefits
YourOpportunity:
Join us in an exciting new role as a Payments Assistant, supporting the launchof Linked Bingo across our parks. You’ll play a key part in ensuring timely,accurate, and secure payment of winnings – all while being part of a friendlyand supportive team. If you\'re organised, detail-oriented and ready to bringyour finance or admin experience to a vibrant, people-first environment, thiscould be the perfect fit for you.
Day to day,you’ll:
Download and prepare winner payment data from our bingo system
Verify high-value payments via telephone
Accurately populate and upload payment templates using Excel
Liaise with winners and internal teams, responding to queries with care
Schedule and track payment batches using PTX
Maintain clear and compliant payment records
Reconcile control accounts to ensure accuracy
Assist with email communications to winners
Support adherence to data protection and financial protocols
Help deliver operational efficiency across payment processes
Whatwe’d like you to bring:
Experience in finance, payments or admin roles
Excellent attention to detail and data entry skills
Confident using Excel and financial templates
Familiarity with systems like Boomerang, PTX, or Bottomline (desirable)
Strong verbal communication skills
Ability to handle sensitive information confidentially
A proactive, organised and self-motivated attitude
Comfort working in a busy, high-volume environment
A positive, people-focused approach
Basic knowledge of payment platforms and processes
What’s In It For You?
25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, whichincludes Haven & Warner Hotels. We have 9,000 fantastic team members and 39beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.
We operate a hybrid working model, meaning 3 days per week will be spent at the office, occasionally on Park, or at externalevents.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may containa presentation or skills test, depending on the role. If you require anysupport or reasonable adjustments to help you perform at your best during thisprocess, please let us know.
Diversity, equity, and inclusion are at the heart of who weare and what we do. Our commitment to these values is unwavering and they arecentral to our mission. We encourage applications from all backgrounds,communities and industries and we are happy to discuss any reasonableadjustments or flexibility that you may require, including whether a role canbe part-time or a job-share.
We genuinely care about every candidate\'s experience duringthe recruitment process and are here to provide support where we can. If yourequire any assistance or reasonable adjustments while applying, please don\'thesitate to reach out to us at