5 Healthcare Providers jobs in Crowborough

Medical Director – Medical Services & Delivery

Location: Hybrid (Tunbridge Wells office 2–3 days/week)

Salary: Competitive + Bonus + Benefits

Partnered with AXA Health | Exclusively managed by Opus People Solutions

Opus People Solutions is proud to be the exclusive recruitment partner for AXA Health in the search for a visionary Medical Director – Medical Services & Delivery . This is a high-impact, senior leadership opportunity for an experienced clinician with a strong background in healthcare insurance operations.

About the Role

This newly created position sits within AXA Health’s Commercial team and is responsible for leading internal medical operations. You’ll oversee the Medical Policy and Medical Underwriting teams, driving performance across medical, healthcare, and operational domains.

You’ll be instrumental in shaping AXA Health’s strategic direction, building a team that sets the benchmark for excellence in the UK. This hybrid role requires attendance at AXA’s Tunbridge Wells office, client sites, or industry events at least two days per week (moving to three days/week by late 2025).

Key Responsibilities

• Medical Policy Development: Design and optimise policies for healthcare funding, ensuring regulatory alignment.
• Operational Efficiency: Monitor and improve policy effectiveness and customer experience.
• Claims Support: Provide expert guidance to claims teams across modalities and technologies.
• Annual & Bi-Annual Reviews: Lead reviews of policy terms and guidance to manage indemnity risk and ensure clarity.
• Clinical Risk Management: Chair the Clinical Risk Committee and oversee AXA Health’s Clinical Risk Register.
• Stakeholder Engagement: Act as the primary contact for healthcare providers regarding treatment eligibility.
• Medical Underwriting Leadership: Ensure underwriting practices are efficient, compliant, and risk-aligned.
• Training & Development: Promote continuous improvement through staff training and workshops.

Candidate Profile

• Medical qualification with substantial clinical experience.
• Postgraduate qualification or 3+ years in a similar leadership role.
• 10+ years of relevant experience, including clinical governance and risk management.
• Proven success in leading strategic initiatives in complex environments.
• Strong analytical skills and proficiency in healthcare data tools.
• Deep understanding of healthcare regulatory and compliance frameworks.
• People and resource management expertise.

Eligibility: Candidates must be authorised to work in the UK. This role is classified under the Insurance Distribution Directive (IDD) and subject to periodic background screening.

What AXA Offers

• Competitive salary (dependent on experience)
• Annual company & performance-based bonus
• £6,700 cash car allowance
• Up to 12% employer pension contributions
• Life Assurance (up to 10x salary)
• Private health cover
• 28 days annual leave + Bank Holidays
• Option to buy/sell up to 5 days leave
• Wellbeing services & AXA employee discounts

How to Apply

To apply, please submit your CV via the Opus People Solutions website. For accessibility support, or a confidential chat contact

• Provide clinical leadership and direction to the care team.
• Ensure the delivery of high-quality, person-centred care in accordance with individual care plans.
• Oversee clinical governance, including audits, quality assurance, and risk management.
• Develop, implement, and review care plans, ensuring they meet the complex needs of service users.
• Conduct assessments of new referrals and existing service users.
• Manage and supervise a team of healthcare professionals, including nurses and support workers.
• Facilitate staff training, professional development, and performance management.
• Liaise effectively with service users, families, medical professionals, and other external agencies.
• Ensure compliance with all relevant legislation, standards, and CQC requirements.
• Promote a culture of continuous improvement and best practice in care delivery.

• Registered Nurse (RN) with a valid NMC pin, or equivalent professional qualification in a related healthcare field.
• Significant post-qualification experience in a relevant healthcare or social care setting.
• Proven experience in a leadership or supervisory role within community care.
• Strong understanding of clinical governance, safeguarding, and relevant legislation.
• Excellent assessment, care planning, and intervention skills.
• Demonstrated ability to lead, motivate, and manage a multidisciplinary team.
• Strong communication, interpersonal, and reporting skills.
• Proficiency in relevant IT systems and record-keeping.
• A commitment to promoting independence and well-being for service users.

• Provide direct personal care to residents, including assistance with washing, dressing, eating, and mobility, in a respectful and dignified manner.
• Monitor residents' health and well-being, accurately recording observations, and reporting any changes to the nursing staff promptly.
• Assist with the administration of medication as per care plans and company policies, under the supervision of qualified nursing staff.
• Support residents with their daily activities and encourage their engagement in social and recreational programs.
• Ensure the cleanliness and tidiness of residents' rooms and communal areas, adhering to infection control procedures.
• Assist in the development and implementation of individual care plans, contributing valuable insights based on daily observations.
• Provide emotional support and companionship to residents, fostering a positive and caring atmosphere.
• Work collaboratively with the nursing team, care assistants, and other healthcare professionals.
• Uphold the highest standards of care and professionalism at all times.
• Assist with resident mobility using aids and equipment safely and correctly.
• Participate in regular training and development opportunities to enhance skills and knowledge.

• NVQ/QCF Level 3 in Health and Social Care or equivalent is essential.
• A minimum of 3 years of experience working as a Support Worker or Healthcare Assistant, preferably within an elderly care setting.
• Proven ability to provide high-quality personal care and support.
• Understanding of care planning, record-keeping, and basic health and safety principles.
• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with residents and their families.
• Reliable, punctual, and committed to providing excellent care.
• Ability to work effectively as part of a team and on own initiative.
• Willingness to work flexible hours, including evenings, weekends, and some holidays.
• Basic IT skills for record-keeping purposes.
• A genuine desire to care for vulnerable adults.