1,243 Healthcare Social Work jobs in the United Kingdom

HYBRID ROLE - Taunton based office.

In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.

Key Responsibilities:

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

Essential Skills & Experience:

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

Desirable Skills & Experience:

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

HYBRID ROLE - Taunton based office.

In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.

Key Responsibilities:

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

Essential Skills & Experience:

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

Desirable Skills & Experience:

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

HYBRID ROLE - Taunton based office.

In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our te.

Position Summary:

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Key Responsibilities:

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

Special Skills & Competencies;

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Our client, a highly reputable local authority social services department, is seeking a dedicated and experienced Senior Social Worker to join their Child Protection and Safeguarding team. This vital role involves managing complex and high-risk cases, providing expert assessment, intervention, and support to vulnerable children and their families. You will play a key leadership role within the team, mentoring junior social workers and contributing to service development. This is an on-site position based in Manchester, Greater Manchester, UK , requiring strong community engagement and collaborative working.

Responsibilities:

• Undertake comprehensive assessments of children's needs and risks, developing robust care and protection plans.
• Manage a caseload of complex and challenging cases involving significant risk factors.
• Provide direct support and intervention to children and families, working collaboratively with a range of multidisciplinary agencies.
• Chair meetings and case conferences, ensuring effective communication and decision-making.
• Mentor, supervise, and support less experienced social workers, promoting professional development.
• Contribute to the development and implementation of team policies and procedures.
• Prepare high-quality reports for court proceedings and other statutory requirements.
• Maintain accurate and up-to-date case records in line with organisational policies and professional standards.
• Represent the team and organisation in multi-agency forums and community engagement activities.
• Participate in regular supervision and professional development activities.

Qualifications:

• BA/BSc in Social Work or equivalent recognised social work qualification.
• Registered Social Worker with the relevant professional body (e.g., Social Work England).
• Minimum of 5 years of post-qualifying experience in child protection or a related field.
• Proven experience in managing complex safeguarding cases and undertaking comprehensive assessments.
• In-depth knowledge of relevant legislation, policies, and procedures relating to child protection.
• Excellent assessment, planning, intervention, and review skills.
• Strong report-writing skills and experience of presenting evidence in legal settings.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities.
• Demonstrated ability to lead and mentor other professionals.
• Full driving licence and access to a vehicle for work purposes.

This is a challenging yet highly rewarding career opportunity to make a tangible difference in the lives of vulnerable children and families within the Manchester community.

Our client is seeking a dedicated and experienced Senior Child Protection Officer to lead efforts in safeguarding and promoting the welfare of children. This is a fully remote position, allowing you to contribute your expertise to protecting vulnerable young people across the region from anywhere in the UK. You will be a key advocate for child safety, working closely with families, schools, and community services.

Responsibilities:

• Develop, implement, and monitor robust child protection policies and procedures in line with national legislation and best practices.
• Conduct thorough risk assessments and investigations into child protection concerns, ensuring timely and appropriate interventions.
• Provide expert advice and support to colleagues, families, and partner agencies on child protection matters.
• Co-ordinate with statutory agencies, including social services and law enforcement, to ensure comprehensive safeguarding measures.
• Deliver training and awareness sessions on child protection to staff, volunteers, and community groups.
• Maintain accurate and confidential records of all child protection cases and interventions.
• Develop and facilitate multi-agency safeguarding arrangements.
• Champion a culture of safeguarding and promote the rights and well-being of all children.
• Stay updated on current child protection legislation, guidance, and emerging risks.
• Analyse trends and patterns in child protection referrals to inform policy and practice improvements.
• Prepare reports for senior management and external bodies on child protection performance and outcomes.
• Offer direct support and guidance to children and families experiencing safeguarding challenges.
• Engage in reflective practice and ongoing professional development to maintain high standards.

Qualifications:

• Relevant degree in Social Work, Psychology, Law, or a related field.
• Professional qualification in Social Work (e.g., DipSW, BA/MA in Social Work) or equivalent.
• Minimum of 5 years of experience in child protection, safeguarding, or child welfare services.
• In-depth knowledge of child protection legislation, policies, and procedures in the UK.
• Proven experience in conducting investigations and risk assessments related to child welfare.
• Excellent report writing and communication skills, with the ability to articulate complex issues clearly.
• Strong interpersonal skills, with the ability to build rapport and work effectively with diverse individuals and groups.
• Demonstrated ability to work independently, manage caseloads effectively, and maintain professional boundaries in a remote setting.
• Experience in delivering training and facilitating group discussions.
• Commitment to promoting the rights and well-being of children.
• Must be eligible to work remotely within the UK.

This is a critical role for ensuring the safety and well-being of children. If you are a passionate and experienced safeguarding professional, apply now to make a difference remotely, supporting efforts that impact children in and around Aberdeen, Scotland, UK .

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.



You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.



Key job responsibilities

- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.



- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes



- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans



- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews



- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement



- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices

Basic Qualifications

- Bachelor's Degree or equivalent post-secondary qualification

- Experience in Complex ER Case Management

- Experience in managing with multiple disciplinary and grievance cases

- Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

- CIPD qualified

- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.