2,196 Help Desk Analyst jobs in the United Kingdom
Customer Service & Technical Support Specialist
AB10 1AA Aberdeen, Scotland
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their growing team in **Aberdeen, Scotland, UK**. This role is crucial in providing exceptional support to customers, resolving their queries efficiently, and ensuring a positive user experience with our products and services. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a good understanding of technical concepts. You will be the first point of contact for customers experiencing issues, guiding them through troubleshooting steps and escalating complex problems when necessary.
Key Responsibilities:
Qualifications:
This role offers a great opportunity to develop your career in customer support and technical services within a supportive and dynamic environment in Aberdeen.
Key Responsibilities:
- Provide first-line technical support and customer service via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to software, hardware, or service configurations.
- Guide customers through product features and functionalities, offering solutions and workarounds.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to senior support engineers or relevant departments.
- Develop and maintain a deep understanding of the company's products and services.
- Contribute to the creation and updating of knowledge base articles and support documentation.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Ensure customer satisfaction by providing timely, professional, and effective support.
- Participate in training sessions to stay updated on product releases and support procedures.
- Assist with customer onboarding and initial setup processes where applicable.
- Adhere to all company policies and procedures regarding customer service and data privacy.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and logical thinking.
- Familiarity with CRM software and helpdesk ticketing systems.
- Basic understanding of IT concepts, software applications, or relevant industry products.
- Ability to explain technical information clearly and concisely to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work within a hybrid model, balancing office-based and remote working days.
- A genuine interest in technology and helping people.
This role offers a great opportunity to develop your career in customer support and technical services within a supportive and dynamic environment in Aberdeen.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Specialist
CF10 1EP Cardiff, Wales
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for a dedicated and technically proficient Customer Service & Technical Support Specialist to join their remote team. This role is crucial in ensuring our customers receive exceptional support and timely resolutions to their technical inquiries. If you have a passion for helping people, a strong aptitude for technology, and excellent communication skills, this is an ideal opportunity for you.
As a Customer Service & Technical Support Specialist, you will be the first point of contact for customers experiencing issues with our products or services. You will diagnose technical problems, provide clear and concise solutions, and guide users through troubleshooting steps. This role requires a patient and empathetic approach, combined with a deep understanding of our product suite. You will work remotely, collaborating with a supportive team to maintain high customer satisfaction levels.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to join a forward-thinking company and make a real difference in our customers' experience. If you are a motivated individual looking for a rewarding remote role in customer service and technical support, apply today!
As a Customer Service & Technical Support Specialist, you will be the first point of contact for customers experiencing issues with our products or services. You will diagnose technical problems, provide clear and concise solutions, and guide users through troubleshooting steps. This role requires a patient and empathetic approach, combined with a deep understanding of our product suite. You will work remotely, collaborating with a supportive team to maintain high customer satisfaction levels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software and hardware products.
- Provide step-by-step guidance to customers on product usage and troubleshooting.
- Escalate complex issues to senior technical staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the development of our knowledge base and FAQs by creating and updating support documentation.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Maintain a high level of customer satisfaction through effective problem-solving and excellent service.
- Stay up-to-date with product updates, new features, and relevant industry trends.
- Adhere to all company policies and procedures regarding customer support and data security.
Qualifications:
- Previous experience in a customer service or technical support role is essential.
- Strong understanding of software applications and hardware troubleshooting.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Patient, empathetic, and customer-centric attitude.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; further technical certifications are a plus.
- Demonstrated ability to learn new technologies quickly.
This is a fantastic opportunity to join a forward-thinking company and make a real difference in our customers' experience. If you are a motivated individual looking for a rewarding remote role in customer service and technical support, apply today!
This advertiser has chosen not to accept applicants from your region.
1
Customer Service & Technical Support Lead
ST1 1QZ Staffordshire, West Midlands
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Service & Technical Support Lead to manage their support operations. This role is crucial for ensuring customer satisfaction and providing timely, effective technical assistance. As a fully remote position, you will lead a team of customer support representatives, fostering a positive and productive work environment from anywhere. Your responsibilities will include overseeing daily support activities, handling escalated customer issues, developing and refining support processes, and training new team members. The ideal candidate will possess exceptional communication and problem-solving skills, a deep understanding of customer service best practices, and a solid technical aptitude to address a range of product-related queries. You will be instrumental in enhancing the customer experience by identifying areas for improvement and implementing solutions. This role requires a proactive leader who can motivate their team, analyze support metrics, and report on key performance indicators to senior management. Maintaining comprehensive knowledge of the company's products and services is essential, as is the ability to translate technical information into user-friendly explanations. This is a fantastic opportunity to shape the customer support function within a growing organization. Key Responsibilities:
- Leading and managing a remote customer support team.
- Resolving complex customer inquiries and technical issues.
- Developing and implementing customer service policies and procedures.
- Training and mentoring support staff.
- Monitoring and analyzing customer feedback and support performance metrics.
- Identifying trends in customer issues and recommending product improvements.
- Ensuring timely and accurate responses to customer queries across multiple channels.
- Collaborating with other departments to resolve customer problems.
- Maintaining a high level of customer satisfaction.
- Contributing to the continuous improvement of the customer support function.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Specialist
PL1 2EU Plymouth, South West
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider based in **Plymouth, Devon, UK**, is looking for a dedicated and knowledgeable Customer Service & Technical Support Specialist. This role is pivotal in ensuring our clients receive prompt, efficient, and accurate support for our range of innovative products and services. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for problem-solving. This hybrid role requires a balance of working from our client's Plymouth office and remotely, offering flexibility while maintaining team collaboration and service quality.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support and troubleshooting to customers via phone, email, and live chat.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Escalate complex issues to senior technical teams when necessary, ensuring clear documentation.
- Guide customers through product features, functionalities, and setup procedures.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively communicate with customers regarding service updates or known issues.
- Deliver exceptional customer service, ensuring customer satisfaction and retention.
- Adhere to service level agreements (SLAs) and company support policies.
- Proven experience (minimum 3 years) in a customer service or technical support role, preferably within the technology sector.
- Strong understanding of common IT concepts, including operating systems, networks, and software applications.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Strong organisational skills and attention to detail.
- Patience, empathy, and a customer-centric approach.
- Adaptability to learn new products and technologies quickly.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Specialist
DE1 1AA Derby, East Midlands
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Customer Service & Technical Support Specialist to join their dynamic, fully remote team. This role is crucial for providing exceptional support to our users, resolving technical issues efficiently, and ensuring a positive customer experience. You will be the first point of contact for customers seeking assistance with our products and services.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve a wide range of customer issues, including software, hardware, and account-related problems.
- Guide customers through product features, functionality, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical issues to senior support engineers or relevant departments.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and report trends to product and development teams.
- Proactively identify opportunities to improve the customer support process and user experience.
- Ensure customer satisfaction by providing timely, accurate, and helpful solutions.
- Stay up-to-date with product updates and new features to provide effective support.
- Adhere to service level agreements (SLAs) and company support policies.
- Maintain a positive and professional demeanor at all times.
- Collaborate with team members to share knowledge and best practices.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware issues.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- High school diploma or equivalent; college degree or technical certification is a plus.
- Experience with (specific software/product relevant to the company) is highly desirable.
- A proactive attitude and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative - Technical Support
CB2 1GA Cambridge, Eastern
£24000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an articulate and customer-focused Customer Service Representative with a technical aptitude to join their support team. This hybrid role offers a fantastic opportunity to assist customers with technical inquiries and product-related issues, providing solutions and ensuring a high level of customer satisfaction. You will be the first point of contact for customers seeking assistance, requiring excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical problems effectively. Responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues related to our products and services.
- Guiding customers through product features, setup, and troubleshooting steps.
- Escalating complex technical issues to higher-level support or relevant departments when necessary.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Providing feedback to the product development team on common customer issues and suggestions for improvement.
- Maintaining a high standard of customer service and ensuring customer satisfaction at all times.
- Keeping up-to-date with product knowledge and technical specifications.
- Adhering to company policies and procedures for customer support.
- Contributing to a positive and collaborative team environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
PL1 1 Plymouth, South West
£25000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Service & Technical Support Specialist to join their responsive support team. This role will involve providing first-line technical assistance and exceptional customer service to users of our client's software products and services. You will be responsible for troubleshooting a wide range of technical issues, guiding customers through setup and configuration, and resolving problems efficiently and effectively via phone, email, and live chat. A key aspect of this role involves clearly documenting customer interactions, identifying recurring issues, and escalating complex problems to higher-level support or development teams. The ideal candidate will possess strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A patient and empathetic demeanor is crucial when interacting with customers who may be experiencing technical difficulties. While the position is based in **Plymouth, Devon, UK**, it is offered as a fully remote role, providing the flexibility to work from home. Successful candidates will require a reliable internet connection and a dedicated workspace. Familiarity with common operating systems, software applications, and basic networking concepts is essential. Previous experience in a customer support or technical helpdesk environment is highly desirable. This is an excellent opportunity for an individual passionate about technology and customer satisfaction to contribute to a growing company and develop their skills in a supportive, remote-first environment.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Manager - Technical Support
SO15 1GZ Southampton, South East
£38000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Customer Service Manager to lead their Technical Support team in **Southampton, Hampshire, UK**. This role requires a strong leader with a passion for customer satisfaction and a deep understanding of technical support operations. You will be responsible for managing a team of support professionals, ensuring the efficient and effective resolution of customer issues, and continuously improving the customer support experience. The ideal candidate will possess excellent communication, problem-solving, and team management skills.
Key Responsibilities:
Qualifications:
This is a significant opportunity to lead a dedicated team and shape the customer support function for a growing technology company in **Southampton, Hampshire, UK**.
Key Responsibilities:
- Lead, mentor, and motivate a team of technical support specialists, fostering a culture of excellent customer service.
- Develop and implement strategies to ensure timely and effective resolution of customer technical issues.
- Monitor team performance, track key metrics (e.g., response time, resolution time, customer satisfaction), and implement improvements.
- Manage customer escalations and ensure prompt and satisfactory resolution.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Collaborate with product development and engineering teams to identify and resolve recurring technical issues.
- Ensure adherence to service level agreements (SLAs) and customer support policies.
- Conduct regular performance reviews and provide ongoing coaching and training to team members.
- Identify training needs and develop programs to enhance team skills and product knowledge.
- Manage the support ticketing system and ensure efficient ticket routing and handling.
- Gather customer feedback and provide insights to management for product and service improvements.
- Oversee the onboarding and training of new customer support staff.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or management role.
- Proven experience in managing and leading a team of customer support professionals.
- Strong understanding of technical support principles and best practices.
- Excellent problem-solving and analytical skills.
- Exceptional communication, interpersonal, and customer-facing skills.
- Proficiency in customer support software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in the software industry is highly desirable.
- A strong commitment to delivering outstanding customer service.
This is a significant opportunity to lead a dedicated team and shape the customer support function for a growing technology company in **Southampton, Hampshire, UK**.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer - Customer Service
NG1 3DB Nottingham, East Midlands
£28000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Engineer to join their Customer Service team in Nottingham, Nottinghamshire, UK . This role is pivotal in providing exceptional technical assistance to customers, ensuring their satisfaction and effective utilisation of our client's products and services. You will be responsible for troubleshooting complex technical issues, diagnosing problems, and providing timely and accurate resolutions via phone, email, and potentially in-person support. The ideal candidate will possess a strong understanding of IT systems, software applications, and network troubleshooting. You will document support interactions, track issues, and contribute to the knowledge base, helping to improve support processes and customer self-service capabilities. Key responsibilities include guiding users through product features, diagnosing and resolving hardware and software faults, escalating unresolved issues to senior technical staff, and managing customer expectations. A customer-centric approach, coupled with strong problem-solving skills and excellent communication abilities, is essential. You will work closely with engineering and product development teams to identify recurring issues and provide feedback for product improvements. Responsibilities include:
- Providing first and second-line technical support to customers.
- Diagnosing and resolving hardware, software, and network issues.
- Responding to customer queries via phone, email, and ticketing systems.
- Guiding customers through product setup, troubleshooting, and usage.
- Escalating complex issues to higher-level support or engineering teams.
- Documenting support interactions and resolutions in a CRM system.
- Contributing to the creation and maintenance of a technical knowledge base.
- Identifying and reporting trends in customer issues to product teams.
- Ensuring a high level of customer satisfaction.
- Adhering to service level agreements (SLAs).
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with ticketing systems and remote support tools.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-focused with a patient and helpful demeanor.
- Ability to manage multiple issues simultaneously.
- IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience in a specific industry relevant to the client's products is advantageous.
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
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