2,069 Help Desk Representative jobs in the United Kingdom
Customer Support Expert (Technical Support)
Posted 7 days ago
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Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Technical Support
Posted 7 days ago
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Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 4 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 17 days ago
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Job Description
Location: Columbus, OH
Duration: 12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the
Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a
knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
Technical Customer Support
Posted 2 days ago
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Job Description
Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time
Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.
Technical Customer Support – Details:
- Monday to Friday, full-time, fully office-based.
- £25, 0 – £3 000.
- Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.
Technical Customer Support – Main Duties:
- Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
- Offer pre-sales and post-sales technical assistance.
- Assist with installations and on-site support when needed.
- Monitor hosted services for faults or anomalies and communicate issues internally and externally.
- Manage the RMA process and customer communications.
- Support operations by fulfilling orders when required.
- Assemble cables, accessory kits, and solar kits.
- Maintain documentation and FAQs to streamline support processes.
- Support sales team with technical queries before and after delivery.
- Travel to customer sites as needed for installations or fault diagnosis.
- Work closely with internal teams, including sales and R&D, to resolve complex issues.
Technical Customer Support – What We’re Looking For:
- GCSE or equivalent in Maths.
- Excellent verbal and written communication skills; patient and clear when supporting customers.
- Strong problem-solving skills and ability to gather relevant information.
- IT/electronics qualifications advantageous but not essential.
- Knowledge of SQL database installation/maintenance is a plus.
- Full UK driving licence and flexibility to travel.
If you are interested in this role, please apply with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Technical Customer Support
Posted 2 days ago
Job Viewed
Job Description
Technical Customer Support
Location: Stevenage
Salary: £25,000 – £0,000
Job Type: Permanent, Full-Time
Technical Customer Support – About the Role:
We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.
Technical Customer Support – Details:
- Monday to Friday, full-time, fully office-based.
- £25, 0 – £3 000.
- Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service.
Technical Customer Support – Main Duties:
- Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
- Offer pre-sales and post-sales technical assistance.
- Assist with installations and on-site support when needed.
- Monitor hosted services for faults or anomalies and communicate issues internally and externally.
- Manage the RMA process and customer communications.
- Support operations by fulfilling orders when required.
- Assemble cables, accessory kits, and solar kits.
- Maintain documentation and FAQs to streamline support processes.
- Support sales team with technical queries before and after delivery.
- Travel to customer sites as needed for installations or fault diagnosis.
- Work closely with internal teams, including sales and R&D, to resolve complex issues.
Technical Customer Support – What We’re Looking For:
- GCSE or equivalent in Maths.
- Excellent verbal and written communication skills; patient and clear when supporting customers.
- Strong problem-solving skills and ability to gather relevant information.
- IT/electronics qualifications advantageous but not essential.
- Knowledge of SQL database installation/maintenance is a plus.
- Full UK driving licence and flexibility to travel.
If you are interested in this role, please apply with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
French speaking Customer Technical Support
Posted 7 days ago
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Job Description
FRENCH SELECTION (FS)
French speaking Customer Technical Support
Location: Central London
Hybrid work 2 days a week in the office past probation period
Salary: £33,000 per annum
Ref: 5489F
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5489F
The company:
Globally successful and rapidly expanding SaaS provider with offices in different parts of the world
Main duties:
Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.
This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertise.
Graduate/Entry Level scheme – no previous experience required for this role.
The role:
- Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner
- Advise users on how to make the most of the system's functionality, offering guidance tailored to their specific workflows
- Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals
- Proactively gather feedback and ideas for new features and services to support continuous system improvement.
- Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption
- Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of quality
The candidate:
- Fluency in French is essential (written and spoken)
- Achieved a 2:1 or above at Bachelor’s-level in any degree subject (STEM preferred)
- Excellent A-levels, ideally including an A-level in Maths
- Good communication skills and ability to engage with customers in a positive manner
- Logical mindset and good problem solving skills
- Eager to progress and enthusiastic to learn and develop new skills
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
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Customer Technical Support Specialist - UK
Posted 7 days ago
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
+ Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to d iagnose and resolve technical issues by guiding customers through step-by-step solutions
+ Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
+ Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
+ High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
+ Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
+ Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
+ Fluent in English; proficiency in additional languages is a plus.
+ Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Technical Support Engineer
Posted 1 day ago
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Job Description
An award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution.
£46,350 per annum - and half day on Friday!
Comprehensive benefit package including generous pension contributions and private health
A good understanding of PLC/HMI control systems is essential.
If you do have a good all round electro-mechanical background and are looking to join a Company that invests heavily in their people, and are at the forefront in what they do, then we would like to hear from you!
Technical Support Engineer
Posted 2 days ago
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Job Description
Job Title: Technical Support (Mechanical)
Reports To: Mechanical Technical Specialist
Purpose of the Role
The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.
Key Responsibilities
- p>Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.
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Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.
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Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.
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Support operational responsibilities for boiler and steam-generating plant systems.
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Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.
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Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.
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Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.
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Participate in compliance audits and site inspections as required.
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Support sustainability and energy efficiency initiatives in collaboration with environmental teams.
Accountabilities
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Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.
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Reports directly to the Mechanical Technical Specialist or designated technical authority.
Education & Training
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Desirable: HNC or equivalent qualification in Mechanical Engineering.
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Alternative: Time-served engineering apprenticeship or substantial relevant experience.
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Technical qualifications and certifications in relevant areas such as:
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Pressure Systems (AP)
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Boiler Operation Accreditation Scheme (BOAS)
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Legionella (L8) awareness
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HVAC systems
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Experience:
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Demonstrated experience managing isolations and mechanical works on pressure systems.
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Background in technical roles with mechanical responsibilities.
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Strong problem-solving and analytical skills.
Desirable:
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Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).
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Involvement in RCA and CAPA investigations.
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Experience assessing and appointing individuals for mechanical competencies.
Skills & Attributes
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Strong communication skills, both written and verbal.
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Client- and service-oriented, with a professional and confident approach.
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Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.
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Self-motivated, proactive, and committed to high standards of work and integrity.