45,866 Helpdesk Advisor jobs in the United Kingdom

An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area of Leeds, West Yorkshire.

About the role  
The primary purpose of the Inbound Customer Support / Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve:

• Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the training materials within the software
• Undertaking real-time account administration via an automated dialler system and bespoke database

Responsibilities:

• Maintain comprehensive notes of all customer discussions within the call log in line with current procedures
• Resolving issues raised by customers promptly
• Identify third-party issues e.g. integration issues with the software
• Handle inbound calls via the automated Dialler system
• Process data concerning account management, which implies understanding, decision-making, analysis, and good communication skills
• Active participation in all aspects of training and self-accountability for personal development and objectives
• Ensure that all company policies and processes are followed at all times, to guarantee accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable
• Collect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident"
• Additional responsibilities may be added as the needs of the business change and expand

About the hours & rewards
The role of Inbound Customer Support / Helpdesk Advisor is permanent and full time on site, 37 hours per week. Working shifts will be scheduled during the operational hours of 8:30am – 5:15pm, Monday to Friday.   There is a salary on offer of £24,825 per annum and benefits include:

• Bonus potential of up to £200 per annum ( 00 per month for 100% attendance, T&C apply)
• 25 days paid holiday plus paid bank holidays
• Long Service Awards that include an additional day of holiday (starting at 5 year mark)
• Free on-site secure parking
• Good location close to local amenities and bus services
• Eye test vouchers
• Employee Assistance Programme (Wellbeing Helpline & Resources)

About you
To be successful for the role of Inbound Customer Support / Helpdesk Advisor, you must have/be:

• A confident telephone manner with excellent communication skills
• Previous experience using different systems/software
• Experience of working in a call centre or similar environment
• A background in a customer-facing role with customer service experience
• Worked in a performance-driven environment
• Good interpersonal skills (both written and oral)
• Able to take ownership of quality, competence and results
• A positive and friendly attitude towards customers and colleagues
• Receptive to feedback and change
• The ability to work well under pressure
• Attention to detail
• Service orientated and proactive
• Highly flexible and welcomes change/improvements

How to Apply
Please note that eRecruitSmart is advertising the role of Inbound Customer Support / Helpdesk Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you.

An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area of Leeds, West Yorkshire.

A.

WHJS1_UKTJ

Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background.

The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.

Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).

What you'll be doing:

• Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
• Where a remote fix is not possible, identify and order parts required by field service engineering team.
• Provide technical support to field service engineers on a broad range of IT equipment.
• Keeping customers informed at all times of progress of work.

What we're looking for:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills and in particular using the telephone.
• Competent PC user including Microsoft package.
• PC and peripheral equipment (hardware and software) experience.
• Professional, logical, and methodical approach to work.
• Flexible and willing to work outside of business hours.

Salary & Benefits:

• Base salary is 23,810 however overtime & standby takes this to circa 27500K
• Private Medical Insurance.
• Pension scheme.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!

Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background.

The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.

Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).

What you'll be doing:

• Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
• Where a remote fix is not possible, identify and order parts required by field service engineering team.
• Provide technical support to field service engineers on a broad range of IT equipment.
• Keeping customers informed at all times of progress of work.

What we're looking for:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills and in particular using the telephone.
• Competent PC user including Microsoft package.
• PC and peripheral equipment (hardware and software) experience.
• Professional, logical, and methodical approach to work.
• Flexible and willing to work outside of business hours.

Salary & Benefits:

• Base salary is 23,810 however overtime & standby takes this to circa 27500K
• Private Medical Insurance.
• Pension scheme.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.

Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team. Full training will be given.

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Hours: 37.5 per week.

Shifts:

Shifts will be a range of early, days, and evenings (including some weekends):

6am-2:30pm / 8am-4:30pm / 9am-5:30pm / 10:30am-7pm / 2:30pm-11pm (worked from home) / 3:30pm-12am (worked from home)

Salary: 23,810 per annum + excellent benefits + fast progression

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

Benefits:

23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you!

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.

Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would f.

WHJS1_UKTJ

Salary: £ 35,000.pa plus benefits

Hours: 36.25 hours per week

Shifts: between 0700 – 2000 Monday to Sunday

Location: Oldbury - on site

 Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge?

Passionate about vehicles and providing exceptional service?

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

• Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support
• Communicating effectively to provide an efficient resolution of breakdowns for our customers
• Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand
• Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner

• Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
• A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
• Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

• Diverse learning and development opportunities to support you to progress in your career 
• 25 days annual leave, plus 8 bank holidays 
• Free AA breakdown membership from day 1!
• Discounts on AA products including car and home insurance 
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 
• Work save pension scheme with up to 7% employer contribution 
• Company funded life assurance
• Dedicated Employee Assistance Programme 

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.

• Crestron control / switching
• Audio DSP, Audinate Dante QSC Q-SYS
• Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
• Lighting, sound, audio
• VC Poly, MTRs, Teams, Zoom
• Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
• IT networks, Cisco, Draytek, Microsoft
• Logitech, Yealink, Neat, Bose

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON

AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.

• Crestron control / switching
• Audio DSP, Audinate Dante QSC Q-SYS
• Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
• Lighting, sound, audio
• VC Poly, MTRs, Teams, Zoom
• Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
• IT networks, Cisco, Draytek, Microsoft
• Logitech, Yealink, Neat, Bose

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON