1,482 Helpdesk Coordinator jobs in the United Kingdom
Helpdesk Coordinator
Posted 2 days ago
Job Viewed
Job Description
I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Helpdesk Coordinator to join their extremely busy and growing team on a temporary basis for at least the rest of the year.
As the Helpdesk Coordinator, you'll be the first point of contact for all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.
This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc.
In this position you'd be working on a flexible/hybrid basis with their Hemel Hempstead based site - The team operate Mon-Fri and 8.30am to 5.30pm with an hour's lunch break.
Due to it initially being a temporary position, you'd be paid the hourly rate of 13.46 per hour + holiday pay which is the equivalent of the 28k salary the role would pay as a starting point.
This is a temporary-to-permanent position.
Key Responsibilities:
- Be the first point of contact for technical issues
- Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time
- Identify and diagnosing issues and problems
- Escalate unresolved problems to a higher level of support
- Acting as a point of contact to support service users and engineers reporting issues, requesting information, access, or other services
- Directing tickets to the correct department
- Create and maintain great relationship with maintenance vendors to support the maintenance SLAs
- Updating and sending out daily reports
- Managing planned downtime list
- Updating documentation throughout the day
- Dealing with problem effectively and precisely with high attention to detail
What We're Looking For:
- Experience using ticketing systems .
- Strong IT skills with a quick grasp of new systems and processes.
- Previous experience in a helpdesk, technical, or IT/engineering support role.
- Excellent communication skills - both written and verbal.
- Attention to detail and time management.
- A customer-focused mindset with the ability to multitask.
- Commercial awareness and the ability to think critically.
Why Join?
- 28k salary
- 26 days annual leave (Plus the option to buy additional days per year)
- Health Care
- Enhanced Parental Leave
- Volunteering Days
- Join a collaborative and growing team
- Opportunities for progression and skill development
- Very flexible/hybrid working
Ready to take the next step in your career?
Apply now or get in touch to find out more!
Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
Helpdesk Coordinator
Posted 6 days ago
Job Viewed
Job Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Helpdesk Coordinator
Salary: 26,000 - 28,000 dependent on experience
Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata)
About our client:
Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support.
Job Overview:
The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients.
Key Responsibilities:
- Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.
- Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.
- Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.
- Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols.
Key Skills & Experience:
- Proven helpdesk experience ideally in facilities management or a related industry.
- Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
- Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment.
- Strong analytical skills with the ability to assess performance data and make data-driven improvements.
- Familiarity with helpdesk management software and ticketing systems.
- Strong verbal and written communication skills.
- Ability to manage and motivate a team to meet targets and deliver high-quality service.
- Knowledge of facilities management practices is desirable but not essential.
What our client offers:
- Opportunity to be part of a growing, dynamic team with potential for career development.
- Supportive and collaborative work environment.
- Professional development
Helpdesk Coordinator
Posted 3 days ago
Job Viewed
Job Description
I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Helpdesk Coordinator to join their extremely busy and growing team on a temporary basis for at least the rest of the year.
As the Helpdesk Coordinator, you'll be the first point of contact for all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.
This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc.
In this position you'd be working on a flexible/hybrid basis with their Hemel Hempstead based site - The team operate Mon-Fri and 8.30am to 5.30pm with an hour's lunch break.
Due to it initially being a temporary position, you'd be paid the hourly rate of 13.46 per hour + holiday pay which is the equivalent of the 28k salary the role would pay as a starting point.
This is a temporary-to-permanent position.
Key Responsibilities:
- Be the first point of contact for technical issues
- Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time
- Identify and diagnosing issues and problems
- Escalate unresolved problems to a higher level of support
- Acting as a point of contact to support service users and engineers reporting issues, requesting information, access, or other services
- Directing tickets to the correct department
- Create and maintain great relationship with maintenance vendors to support the maintenance SLAs
- Updating and sending out daily reports
- Managing planned downtime list
- Updating documentation throughout the day
- Dealing with problem effectively and precisely with high attention to detail
What We're Looking For:
- Experience using ticketing systems .
- Strong IT skills with a quick grasp of new systems and processes.
- Previous experience in a helpdesk, technical, or IT/engineering support role.
- Excellent communication skills - both written and verbal.
- Attention to detail and time management.
- A customer-focused mindset with the ability to multitask.
- Commercial awareness and the ability to think critically.
Why Join?
- 28k salary
- 26 days annual leave (Plus the option to buy additional days per year)
- Health Care
- Enhanced Parental Leave
- Volunteering Days
- Join a collaborative and growing team
- Opportunities for progression and skill development
- Very flexible/hybrid working
Ready to take the next step in your career?
Apply now or get in touch to find out more!
Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.
Helpdesk Coordinator
Posted 6 days ago
Job Viewed
Job Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Helpdesk Coordinator
Salary: 26,000 - 28,000 dependent on experience
Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata)
About our client:
Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support.
Job Overview:
The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients.
Key Responsibilities:
- Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.
- Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.
- Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.
- Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols.
Key Skills & Experience:
- Proven helpdesk experience ideally in facilities management or a related industry.
- Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
- Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment.
- Strong analytical skills with the ability to assess performance data and make data-driven improvements.
- Familiarity with helpdesk management software and ticketing systems.
- Strong verbal and written communication skills.
- Ability to manage and motivate a team to meet targets and deliver high-quality service.
- Knowledge of facilities management practices is desirable but not essential.
What our client offers:
- Opportunity to be part of a growing, dynamic team with potential for career development.
- Supportive and collaborative work environment.
- Professional development
Helpdesk Coordinator
Posted 13 days ago
Job Viewed
Job Description
We are looking for a Helpdesk Coordinatorto join our team on a temp to perm basis, helping to support on the coordination of ppm works. This role is office based, offering weekends off and a great team environment.
Helpdesk Coordinator
Monday to Friday
17-18ph paid weekly via umbrella
Norwich, NR4 post code
Temp to perm ( permanent salary is 26k)
As a Helpdesk Coordinator, you will be:
- Managing work for subcontractors (10 plus) helping to coordinate ppm works
- Managing an internal inbox, dealing with queries in a timely manner
- Allocating work, updating on the system as needed
- Ensuring all ppm works are completed within the alloted time frames
To be succesful as a Helpdesk Coordinator, you will:
- Have previous experience in planning/ scheduling ppm works
- Experience in the FM background
We would love to speak to any Helpdesk coordiantors, repairs schedulers, FM Schedulers, FM coordinators etc
If you are interested in discussing this role, please apply directly to this advert.
Helpdesk Coordinator
Posted 3 days ago
Job Viewed
Job Description
Job ID
Posted
07-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
**Job Title:** Helpdesk Coordinator
**Location:** Paddington, London
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are seeking a proactive and organised Helpdesk Coordinator to join the CBRE Facilities Management team. In this role, you will be the first point of contact for incoming service requests, ensuring smooth coordination and communication between clients and engineers. You'll play a key part in delivering excellent service and maintaining operational efficiency.
**Key Responsibilities**
- Handle incoming requests via phone, email, and internal systems
- Log and manage service jobs in the CAFM (Computer-Aided Facilities Management) system
- Allocate work orders to appropriate engineers and monitor progress to completion
- Provide timely updates to clients and internal stakeholders
- Maintain records, generate reports, and manage general administrative tasks
- Assist in compiling timesheets and uploading engineer quotes
- Liaise with contractors to arrange cover as needed
- Support the wider facilities team in upholding service standards
**Person Specification**
**Essential:**
- Strong communication and interpersonal skills
- High attention to detail with a methodical approach
- Ability to prioritise tasks and work under pressure
- Proficiency with Microsoft Office and a willingness to learn new systems
- Team-oriented with a proactive attitude
**Desirable:**
- Previous experience in a facilities or helpdesk environment
- Familiarity with CAFM systems
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Helpdesk Coordinator
Posted 16 days ago
Job Viewed
Job Description
Job ID
Posted
04-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Truro - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are seeking a proactive and organised Helpdesk Coordinator to join the CBRE Facilities Management team. In this role, you will be the first point of contact for incoming service requests, ensuring smooth coordination and communication between clients and engineers. You'll play a key part in delivering excellent service and maintaining operational efficiency.
Key Responsibilities
- Handle incoming requests via phone, email, and internal systems
- Log and manage service jobs in the CAFM (Computer-Aided Facilities Management) system
- Allocate work orders to appropriate engineers and monitor progress to completion
- Provide timely updates to clients and internal stakeholders
- Maintain records, generate reports, and manage general administrative tasks
- Assist in compiling timesheets and uploading engineer quotes
- Liaise with contractors to arrange cover as needed
- Support the wider facilities team in upholding service standards
Person Specification
Essential:
- Strong communication and interpersonal skills
- High attention to detail with a methodical approach
- Ability to prioritise tasks and work under pressure
- Proficiency with Microsoft Office and a willingness to learn new systems
- Team-oriented with a proactive attitude
Desirable:
- Previous experience in a facilities or helpdesk environment
- Familiarity with CAFM systems
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Helpdesk Coordinator
Posted today
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Job Description
Helpdesk Coordinator - £26k Wirral Permanent
We are seeking a proactive and organised Helpdesk Coordinator to join a friendly and dynamic team based on the Wirral, on a permanent basis. The successful candidate will act as a key point of contact for customers and internal teams, ensuring the smooth coordination of helpdesk operations. This role requires excellent communication skills, the abilit.
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Facilities Helpdesk Coordinator
Posted 1 day ago
Job Viewed
Job Description
Do you have experience using CAFM, CMMS or related systems?
**If you answered YES, then come and join our Facilities team, at our site in Alconbury, Cambridgeshire!**
As a leading contract research organization (CRO), Labcorp provides comprehensive drug development solutions for a range of industries. Labcorp has helped pharmaceutical and biotech companies bring to market 100% of the top 50 best selling drugs. Chances are, you or someone you know has benefitted from a medicine or medical device that Labcorp helped develop.
This role is a full time onsite role, however we would consider part time (4 days) for the right candidate.
**As a Helpdesk/Contracts Coordinator at Labcorp, you will:**
+ Manage daily helpdesk requests through the CMMS system
+ Coordinate services contracts and assist with procurement and renewals
+ Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
+ Raise helpdesk requests for relevant departments or contractors
+ Maintain the central database of purchase requisitions raised by facilities
+ Update and manage the annual contractor scheduling for preventative maintenance
+ Undertake administrative tasks as required by facilities management
**What we need from you:**
+ Prior experience in a helpdesk or facilities coordinator role, ideally within a corporate environment
+ Prior experience coordinating service contracts
+ Excellent communications and interpersonal skills with various stakeholders
+ Ideally you will hold experience with CAFM/CMMS systems, however strong IT skills will be considered
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .
Junior Scheduler / Junior Helpdesk Coordinator
Posted 4 days ago
Job Viewed
Job Description
Junior Scheduler / Junior Helpdesk Coordinator
25,000 - 28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount
Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas.
Are you highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance?
This is a rare and genuinely exciting opportunity to propel your career in a growing specialist that will invest in your experience and career where you will play a pivotal role in the success of the team.
This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand.
This role will suit a highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance.
The Role:
*Supporting Field Engineers, Customers and Technical Support staff
*Managing customer expectations to deliver a brilliant service
*Office and home based, 9am-5pm with lots of training
The Person:
*Highly organised
Reference Number: (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates