1,428 Helpdesk Manager jobs in the United Kingdom

Your new company

An inclusive place to work, located in the heart of Birmingham. Known for their commitment to equality, wellbeing, and professional development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement.

Your new role

As a Helpdesk Manager, you will lead a team of four in delivering a high-quality support service across the organisation. You will oversee the day-to-day operations of the helpdesk, ensuring that all enquiries received via telephone, email, and the helpdesk system are handled efficiently, professionally, and in line with service level agreements.You will be responsible for allocating incoming requests, monitoring team performance, and ensuring timely resolution or escalation of issues. You'll play a key role in promoting the helpdesk system internally, driving adoption and ensuring users are informed and supported throughout their service journey. In addition, you will analyse helpdesk data, track KPIs, and produce insightful management reports to identify trends and support continuous service improvement. You'll also manage complaints and feedback processes, ensuring appropriate escalation and resolution, while celebrating positive feedback to foster a culture of recognition and excellence.

What you'll need to succeed

To be successful in this role, you will bring strong leadership and team management experience, ideally gained within a helpdesk or customer service environment. You should hold an NVQ Level 3 or equivalent qualification and have proven experience in helpdesk operations, preferably within facilities or IT. Familiarity with MRI software or similar helpdesk platforms is essential, along with excellent communication skills-both written and verbal. You'll need strong analytical and reporting abilities, as well as the capability to manage workloads, prioritise tasks effectively, and drive team performance to meet service standards.

What you'll get in return

• Immediate start available.
• 1-3-month temporary contract with potential for extension.
• Competitive hourly rate.
• Opportunity to work within a large, well-established organisation.
• Valuable experience in a leadership role with scope for development.

What you need to do now


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• Salary up to £50,0.

WHJS1_UKTJ

Your new company

An inclusive place to work, located in the heart of Birmingham. Known for their commitment to equality, wellbeing, and professional development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement.

Your new role

As a Helpdesk Manager, .

WHJS1_UKTJ

About Cardonet

Cardonet is a trusted London-basedIT Consultancy with over 20 years of experience delivering reliable, proactive IT support and infrastructure services to a diverse client base. As we continue to grow, we are looking for a talentedHelpdesk Manager to lead our dynamic support team and drive service excellence.

The Opportunity

Were seeking an experienced, people-first leader to manage our .

WHJS1_UKTJ

• Lead, train, and mentor a team of customer service and helpdesk representatives.
• Oversee the daily operations of the helpdesk, ensuring prompt and effective resolution of customer issues.
• Develop and implement customer service policies and procedures to enhance service quality.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
• Act as a point of escalation for complex customer issues and provide guidance to the team.
• Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
• Manage helpdesk software and tools, ensuring optimal utilisation and integration.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Contribute to the recruitment and onboarding process for new helpdesk staff.
• Ensure adherence to service level agreements (SLAs) and company standards.
• Gather customer feedback and insights to drive service improvements.
• Maintain a positive and motivating team environment.

• Proven experience (5+ years) in a customer service or helpdesk management role.
• Demonstrated experience in leading and developing a support team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and decision-making abilities.
• Proficiency in helpdesk ticketing systems and CRM software.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in the (mention specific industry, e.g., tech, retail, finance - if applicable, otherwise keep general) sector is advantageous.
• Relevant qualifications in Customer Service Management or a related field are a plus.
• Must be based in or willing to relocate to the Brighton area.

About the Role

We’re looking for a passionate and detail-driven leader to join our Facilities Department at Butlin’s Skegness Resort, where maintaining compliance isn’t just a task—it’s a fundamental priority.

As our Helpdesk & Compliance Manager, you’ll lead a dedicated team responsible for coordinating all maintenance and repair work across the resort. You’ll work closely with the Facilities Head of Department, senior resort managers, and other department leaders to ensure that technical jobs are not only completed efficiently but always meet our rigorous compliance standards.

In this fast-paced, high-energy environment, you’ll oversee the use of our in-house systems to manage both planned preventative maintenance and reactive tasks. Your role will be central to ensuring the resort remains fully compliant with Health & Safety regulations, Butlin’s internal policies, and all relevant legislation. You’ll be the key point of contact for contractors, leading meetings and briefings, and following through on action plans to guarantee that every job aligns with our compliance framework.

You’ll bring a sharp eye for detail and a commitment to driving consistent standards across all areas of the resort, always with the guest experience in mind. Your leadership will extend to recruiting, training, and developing your team, ensuring they are equipped and motivated to uphold our standards. Regular one-to-one meetings and personal development plans will be part of your approach to fostering a culture of accountability and growth

This role demands someone who leads by example, inspires others, and understands that compliance is not just about ticking boxes—it’s about creating a safe, efficient, and exceptional environment for both guests and team members. No two days will be the same, and you’ll need to thrive on thinking quickly, adapting to challenges, and keeping our resort running smoothly.

Our resort operates year-round, and this role covers 40 hours per week across five days, with shifts available between 8am and 10pm. Flexibility is essential to meet the dynamic needs of the resort and ensure compliance is upheld at every turn.

We’re seeking a passionate and experienced leader from a detail-oriented environment such as maintenance, construction, or facilities management. You’ll need to demonstrate strong planning and prioritisation skills, along with the confidence to communicate effectively and engage with teams across all levels of the organisation. A curious mindset is essential, as is the willingness to challenge existing processes and drive continuous improvement.

You’ll bring a proactive attitude and a high level of self-motivation, with the ability to solve problems independently while also working collaboratively within a team. While your technical skills and experience are valuable, we place equal importance on your mindset, approach, and attitude—these are what truly set exceptional leaders apart.

A genuine passion for leading and developing others is key. You’ll be committed to supporting your team through regular one-to-one conversations and coaching, helping them grow and succeed in their roles.

Above all, you’ll be driven by the desire to deliver outstanding experiences to our guests. Every interaction matters, and you’ll constantly seek ways to enhance and elevate the guest journey wherever possible.

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!

Our client, a pioneering force in the construction technology sector, is offering an incredible opportunity for individuals passionate about making a tangible impact. Known for their innovative approach, this company leverages advanced AI technology to transform digital waste into speed and profitability, earning trust from industry leaders like Parsons and Ferrovial. They are committed to fostering professional growth by collaborating with Adoption Specialists and internal teams, along with facilitating training sessions to keep team members updated on product enhancements.

• Enjoy a hybrid work environment with two days a week in the London office, providing the flexibility to balance personal and professional commitments effectively.
• Be part of an innovative company that is trusted by industry giants, providing a rich environment for professional growth.
• Enhance your analytical and communication skills while gaining valuable knowledge in construction software.

• Deliver responsive and effective support across multiple channels, contributing to the company's commitment to excellence and building trust with each customer interaction.
• Collaborate with global customers, providing essential connections and facilitating dynamic growth opportunities in customer support functions.
• Work alongside Adoption Specialists and internal teams to stay updated on product enhancements and facilitate training sessions.

• Bachelor's degree or equivalent experience in a relevant field is preferred, offering you a strong foundation to excel in the role.
• Proven experience in customer support, service, or satisfaction roles provides an opportunity to demonstrate your skills.
• Strong analytical, problem-solving, and communication skills enable you to effectively troubleshoot issues and engage various audiences.
• Efficient organizational and time-management skills allow you to prioritize tasks effectively in a hybrid work environment.
• Knowledge of construction software or similar digital solutions is a plus, enabling you to further enhance your expertise.