1,244 Helpdesk Support jobs in the United Kingdom
AV Desktop / Helpdesk Support Engineer
Posted 5 days ago
Job Viewed
Job Description
AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
- Crestron control / switching
- Audio DSP, Audinate Dante QSC Q-SYS
- Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
- Lighting, sound, audio
- VC Poly, MTRs, Teams, Zoom
- Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
- IT networks, Cisco, Draytek, Microsoft
- Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON
AV Desktop / Helpdesk Support Engineer
Posted 5 days ago
Job Viewed
Job Description
AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
- Crestron control / switching
- Audio DSP, Audinate Dante QSC Q-SYS
- Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
- Lighting, sound, audio
- VC Poly, MTRs, Teams, Zoom
- Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
- IT networks, Cisco, Draytek, Microsoft
- Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON
IT Technical Support / Helpdesk Support in Columbus, OH 43219
Posted 18 days ago
Job Viewed
Job Description
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Helpdesk Associate Support
Posted 17 days ago
Job Viewed
Job Description
Job ID
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Posted 6 days ago
Job Viewed
Job Description
Location: South Jordan, UT 84095
Duration: 06 Months
Pay Rate: $21.00/- on W2
Job Description:
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
his role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
Resolve issues or escalate appropriately while managing customer expectations.
Maintain composure and professionalism in high-pressure and difficult situations.
Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
Perform incident assessment, triage, research, training/education, resolution, and recovery.
Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
Install, modify, clean, or repair hardware and software as required.
Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
Collaborate with team members to ensure service excellence and share knowledge.
Be a culture carrier by demonstrating a positive, team-oriented attitude.
Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
High school diploma or GED required.
Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
Excellent customer service and communication skills (written and verbal).
Strong problem-solving and critical-thinking abilities.
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Posted 18 days ago
Job Viewed
Job Description
Location: South Jordan, UT 84095
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
Senior IR Systems Engineer (2nd/3rd Line Helpdesk Support)
Posted today
Job Viewed
Job Description
The Job:
Were delighted to be assisting our client with their need for a Senior IT Systems Engineer / Helpdesk 2nd / 3rd Line Support to join their growing IT team.
About the Role:
On behalf of our client we are seeking a highly skilled Senior Engineer / 2nd /3rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point.
WHJS1_UKTJ
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Helpdesk Product Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Title: Helpdesk Product Support Specialist
Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered)
Salary: Salary commensurate with experience up to 25k per year
Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered.
The Role:
Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager.
We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment.
The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems.
This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate.
Main Responsibilities:
- Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs.
- Handle inbound and outbound calls with professionalism and efficiency.
- Diagnose, troubleshoot and resolve software and technical issues, including:
- Software installation and repair, Microsoft 365 administration (front-end & back-end)
- Escalate complex issues where necessary and work collaboratively to ensure timely resolution.
- Maintain and contribute to the Helpdesk Knowledge Base.
- Test solutions thoroughly to ensure complete resolution for the client.
- Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential).
Skills Required:
- Experience in a busy helpdesk or technical support environment (software support experience preferred).
- Strong communication skills, with a confident and professional telephone manner.
- Ability to work well under pressure, multi-task, and make decisions independently.
- Windows OS & Microsoft 365 applications and administration
- Strong problem-solving skills, quick learner, and investigative mindset.
- Ability to work effectively in a remote or hybrid environment with minimal supervision.
- Previous experience supporting bespoke or niche software is an advantage.
Essential Requirements
- You are a UK citizen or eligible to work in the UK permanently.
- A dedicated home office setup that meets DSE compliance standards.
- You can demonstrate relevant experience in technical support or helpdesk roles.
Why Join Us?
- Fully remote position, or hybrid from our Edinburgh office.
- Work with a close-knit, specialist team for a niche software provider.
- Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios.
- Be part of a company where your input truly matters.
- Remuneration commensurate with experience.
Main Benefits:
- Company pension
- Work from home
Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.
Helpdesk Product Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Job Title: Helpdesk Product Support Specialist
Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered)
Salary: Salary commensurate with experience up to 25k per year
Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered.
The Role:
Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager.
We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment.
The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems.
This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate.
Main Responsibilities:
- Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs.
- Handle inbound and outbound calls with professionalism and efficiency.
- Diagnose, troubleshoot and resolve software and technical issues, including:
- Software installation and repair, Microsoft 365 administration (front-end & back-end)
- Escalate complex issues where necessary and work collaboratively to ensure timely resolution.
- Maintain and contribute to the Helpdesk Knowledge Base.
- Test solutions thoroughly to ensure complete resolution for the client.
- Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential).
Skills Required:
- Experience in a busy helpdesk or technical support environment (software support experience preferred).
- Strong communication skills, with a confident and professional telephone manner.
- Ability to work well under pressure, multi-task, and make decisions independently.
- Windows OS & Microsoft 365 applications and administration
- Strong problem-solving skills, quick learner, and investigative mindset.
- Ability to work effectively in a remote or hybrid environment with minimal supervision.
- Previous experience supporting bespoke or niche software is an advantage.
Essential Requirements
- You are a UK citizen or eligible to work in the UK permanently.
- A dedicated home office setup that meets DSE compliance standards.
- You can demonstrate relevant experience in technical support or helpdesk roles.
Why Join Us?
- Fully remote position, or hybrid from our Edinburgh office.
- Work with a close-knit, specialist team for a niche software provider.
- Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios.
- Be part of a company where your input truly matters.
- Remuneration commensurate with experience.
Main Benefits:
- Company pension
- Work from home
Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.
Customer Service & Helpdesk Specialist - Technical Support
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Provide first-line technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
- Diagnose and resolve customer technical problems in a timely and efficient manner.
- Guide end-users through step-by-step solutions and clear instructions.
- Escalate complex issues to senior support staff or appropriate departments when necessary.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the helpdesk system.
- Develop and update helpdesk knowledge base articles and FAQs.
- Assist with user account management, password resets, and software installations.
- Proactively identify potential issues and recommend preventative measures.
- Gather customer feedback to help improve products and services.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
- Stay updated on product knowledge and technical advancements relevant to support offerings.
- Proven experience in a customer service or technical support role.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote support tools.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Customer-focused attitude with a passion for helping others.
- High school diploma or equivalent; technical certifications (e.g., CompTIA A+) are a plus.
- Self-motivated and able to work independently in a remote setting.