9 Helpdesk Support jobs in the United Kingdom
1st/2nd Line Helpdesk Support
Posted 5 days ago
Job Viewed
Job Description
Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required.
This is an ongoing temporary contract until Jan 2026 with view of extension.
With a working week of Wednesday to Sunday, the succes.
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Helpdesk Associate Support
Posted 10 days ago
Job Viewed
Job Description
Job ID
213929
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Helpdesk Customer Support
Posted 3 days ago
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Job Description
Hours: Monday Friday 8:30am-5pm
Salary: £25,396.80
Business Unit: NT Voice & Data
Location: Nottingham
We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skil.
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Senior IR Systems Engineer (2nd/3rd Line Helpdesk Support)
Posted 1 day ago
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Job Description
The Job:
Were delighted to be assisting our client with their need for a Senior IT Systems Engineer / Helpdesk 2nd / 3rd Line Support to join their growing IT team.
About the Role:
On behalf of our client we are seeking a highly skilled Senior Engineer / 2nd /3rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point.
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Part Time Helpdesk Customer Support
Posted 4 days ago
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Job Description
Part Time Helpdesk Customer Support
Hours: Monday Friday 30 hours + per week
Salary: £12.21 p/h
Location: Nottingham
We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires exce.
WHJS1_UKTJ
1st Line IT Support / Helpdesk Engineer
Posted 1 day ago
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Job Description
1st Line IT Support / Helpdesk Engineer
Location: Perth, Scotland
Salary: £24,000 – £6,000 (Permanent, Full-Time, On-Site)
Looking for a new challenge where you can learn, grow, and make a real difference
Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK and internationally, and specialise in IT support and cyber security, but just as importantly, they care about people. Whether it is helping a client solve a tech issue or supporting one another through the day to day, they believe in teamwork, mutual respect, and building long term relationships.
They are looking for a new IT Support Engineer to join their team. You will be the first point of contact for clients when they run into technical trouble, helping them to solve problems and guiding them to the right solutions. You will also be learning as you go, with plenty of support from their experienced team.
You do not need to be an expert. If you are comfortable with technology, enjoy helping people, and want to build a career in IT, this could be the perfect opportunity.
What The Role Involves:
- Being the first person their clients speak to when something goes wrong.
- Answering calls, responding to emails, and helping to solve technical issues.
- Keeping track of problems and updating their systems with what you have done.
- Learning about new systems and processes.
- Helping with routine IT checks and tasks.
- Supporting other team members when needed.
- Visiting client sites occasionally, so a driving licence is essential.
You Might Have:
- Experience helping others with tech, either in a job or informally.
- A basic understanding of Microsoft tools such as Teams, Outlook, and OneDrive.
- A good attitude and the willingness to learn quickly.
- Clear communication skills and a calm, friendly approach.
- A full UK driving licence, and ideally your own transport.
What You Will Get From Our Client:
- A permanent, full-time position based in their Perth office.
- Salary between £24, 0 and 6,000, depending on your experience.
- 28 days paid holiday including public holidays.
- Company pension.
- A flexible rota with early finishes on Fridays.
- Support with learning and career development.
- A positive, respectful working environment where everyone is valued.
Our client doesn’t expect you to tick every box. If you’ve got the right attitude, a willingness to learn, and want to be part of a team where your voice is heard – this could be the perfect next step.
This is a great role for someone looking to build confidence, develop practical skills, and grow into a long-term career in IT support.
If that sounds like you, apply now and they will be in touch to tell you more.
1st Line IT Support / Helpdesk Engineer
Posted 4 days ago
Job Viewed
Job Description
1st Line IT Support / Helpdesk Engineer
Location: Perth, Scotland
Salary: £24,000 – £6,000 (Permanent, Full-Time, On-Site)
Looking for a new challenge where you can learn, grow, and make a real difference
Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK and internationally, and specialise in IT support and cyber security, but just as importantly, they care about people. Whether it is helping a client solve a tech issue or supporting one another through the day to day, they believe in teamwork, mutual respect, and building long term relationships.
They are looking for a new IT Support Engineer to join their team. You will be the first point of contact for clients when they run into technical trouble, helping them to solve problems and guiding them to the right solutions. You will also be learning as you go, with plenty of support from their experienced team.
You do not need to be an expert. If you are comfortable with technology, enjoy helping people, and want to build a career in IT, this could be the perfect opportunity.
What The Role Involves:
- Being the first person their clients speak to when something goes wrong.
- Answering calls, responding to emails, and helping to solve technical issues.
- Keeping track of problems and updating their systems with what you have done.
- Learning about new systems and processes.
- Helping with routine IT checks and tasks.
- Supporting other team members when needed.
- Visiting client sites occasionally, so a driving licence is essential.
You Might Have:
- Experience helping others with tech, either in a job or informally.
- A basic understanding of Microsoft tools such as Teams, Outlook, and OneDrive.
- A good attitude and the willingness to learn quickly.
- Clear communication skills and a calm, friendly approach.
- A full UK driving licence, and ideally your own transport.
What You Will Get From Our Client:
- A permanent, full-time position based in their Perth office.
- Salary between £24, 0 and 6,000, depending on your experience.
- 28 days paid holiday including public holidays.
- Company pension.
- A flexible rota with early finishes on Fridays.
- Support with learning and career development.
- A positive, respectful working environment where everyone is valued.
Our client doesn’t expect you to tick every box. If you’ve got the right attitude, a willingness to learn, and want to be part of a team where your voice is heard – this could be the perfect next step.
This is a great role for someone looking to build confidence, develop practical skills, and grow into a long-term career in IT support.
If that sounds like you, apply now and they will be in touch to tell you more.
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1st Line IT Support / Helpdesk Engineer
Posted 2 days ago
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Job Description
1st Line IT Support / Helpdesk Engineer
Location: Perth, Scotland
Salary: £24,000 - £26,000 (Permanent, Full-Time, On-Site)
Looking for a new challenge where you can learn, grow, and make a real difference
Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK and internationally, and specialise in IT support and cyber security, but just as imp.
WHJS1_UKTJ
ICT Support and Helpdesk Officer
Posted 4 days ago
Job Viewed
Job Description
ICT Support and Helpdesk Officer
£24,441 - £26,591 pro rata, subject to level and experience, pay award pending
30 hours per week, Permanent
(Cirencester)
Do you have fantastic customer facing skills and a desire to help resolve a users issues? Are you experienced in dealing with customers or have the skills to? We have an exciting opportunity for you.
About the role
You will be working as part of the I.
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