488 Helpdesk Support jobs in the United Kingdom
Helpdesk Support Engineer
Posted 2 days ago
Job Viewed
Job Description
**Summary:**
Working as part of the Helpdesk team you are responsible for successfully delivering operational support to our customers. You have a passion for service and a good sense of quality. Your main responsibilities are to record, investigate and resolve any incidents, requests or problems our customers may experience while using our products.
Your choices and your way of working show professionalism, quality, knowledge, speed and friendliness in serving our customers.
Technical knowledge and experience are required to provide customers with the best possible service. You are highly interested in our products and you are driven to gather the right knowledge to deliver second to none customer support to our customers.
You contribute to a good team spirit. The team spirit is characterized by openness, humour, passion and motivation. You show a great sense of responsibility and are able to observe and cover a colleague's work where needed. You have an entrepreneurial working method in your daily functioning, and regularly come up with practical improvement proposals for the functioning of the team and Helpdesk. As a team, we work towards acknowledged service delivery standards, in particular ITIL, so you will be part of a team that continually reflects on improving performance and customer satisfaction.
**Responsibilities:**
+ Answering incoming telephone calls from customers and logging these cases in our CRM system.
+ Responding to any other contact from our customers, such as email enquiries or portal requests.
+ You will ensure that all cases have the minimum required data to allow investigation.
+ Technically understanding when to escalate to Level 2 or other (external) resolver groups.
+ Knowing and adhering to the processes, procedures and work instructions used within the Helpdesk to provide the various services to the satisfaction of our customers.
+ Always check the customers' service contract. In case of uncertainty regarding the contract, the first action will be to help the customer. The research to resolve any uncertainties is started in parallel.
+ You will ensure that all new cases are assigned to the appropriate resolver group (usually L1 in the first instance) and that this assignment is notified clearly.
+ You will manage your own incident cases ensuring that these are dealt with in a professional, polite and timely way.
+ Customer escalations and major incidents are handled effectively. Ensuring regular communication to parties involved as well as knowing when to hand over to a higher level, be it technical or management.
+ You will retain ownership of and managing the escalation of all incident cases. Where necessary you will chase resolver groups for updates.
+ You ensure that contact with the customer is maintained by regularly providing feedback and that our service levels are met.
+ Knowing and using the various tools that are used on the Helpdesk effectively and efficiently. This includes our CRM, telephone system, mailboxes, internal Omnicell systems and knowledge bases.
+ You will undertake remote troubleshooting of Omnicell-retailed equipment, Windows Server and other devices and infrastructure.
+ You will support our Field Service Technicians by performing remote diagnostic and troubleshooting prior to escalating an issue to this team.
+ You are in frequent contact with our Field Service Technicians as you will be allocating incident cases to the appropriate engineer and supporting them as required.
+ You will display initiative and be able to assess new issues to gather pertinent information.
+ You will maintain our asset register in the relevant tools.
+ You will be involved in analysis of department performance and other continuous improvement activities.
+ Any other duties related to this role, supporting our installation teams and our customers.
+ You will be required to participate in an on-call rota, comprising of out of hours telephone triage on weekday nights and public holidays
**Required Knowledge and Skills:**
+ At least 3 years experience in a comparable customer services position.
+ Excellent customer services skills.
+ Willingness to learn and progress is essential.
+ Excellent organizational skills.
+ Good general computer skills, particularly in Excel, Windows and Windows Server.
+ Working knowledge of computer hardware and networks is required
+ Fluent in English. (and another-country specific-language.)
Since 1992, Omnicell has been committed to?transforming pharmacy care?through?outcomes-centric innovation?designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."?
Our comprehensive portfolio of?robotics, smart devices, intelligent software, and expert services?is helping healthcare facilities worldwide?to improve business and clinical outcomes?as they move closer to the industry vision of the Autonomous Pharmacy?
Our guiding principles inform everything we do:?
+ As **Passionate Transformers** , we find a better way to innovate relentlessly?
+ Being **Mission Driven,** we consistently deliver on our promises?
+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation?
+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.
+ **Intellectually Curious,** eager to think deeper to learn and improve.
+ In **Doing the Right Thing** , we lead by example in ALL we do?
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
**About The Team**
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 4333
Job Category: Customer Helpdesk Support
Posting Date: 06/25/2025, 6:00 PM
Job Schedule: Full time
Locations: Manchester, Greater Manchester, United Kingdom
Job Level: Experienced
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
IT Helpdesk Support Engineer
Posted today
Job Viewed
Job Description
We are looking for a proactive and personable with previous experience in IT Help Desk Support to join our dynamic team.
This role supports the IT needs of our UK and European operations, ensuring that all systems are functional, secure, and optimised for performance.
You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.
Requirements
Key Responsibilities
· Provide first and second-line technical support for hardware, software, network, and system issues.
· Troubleshoot and resolve IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
· Act as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK
· Travel to and support four operational sites across mainland Europe (approx. once per month or as required).
· Escalate unresolved issues appropriately and follow up on ticket resolution.
· Maintain IT asset inventory and perform routine maintenance and upgrades.
· Assist with onboarding/offboarding employees, including configuring devices and access permissions.
· Collaborate with central IT teams and local stakeholders to ensure smooth service delivery.
· Think outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.
· Regular travels across mainland Europe (France, Belgium and the Netherlands)
About you
· Extensive experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
· Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
· Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
· Excellent interpersonal skills and the confidence to support staff in person and remotely.
· Ability to work independently, prioritise tasks, and multitask effectively.
· Must be physically able and happy to walk between nearby offices daily in the Kings Cross area.
· Valid passport and visas (for non-EU applicants) and willingness to travel regularly across Europe.
· Experience supporting users in a hospitality, travel, or transport environment (desirable).
· Knowledge of ITIL practices and/or ticketing systems (desirable).
· Fluency in English and French – Dutch (desirable).
· Knowledge of Microsoft Intune for device management (preferable).
· Knowledge of Box and Sharepoint (preferable).
· Knowledge of Remote Desktop Tool – Teamviewer/Ninja
Benefits
What we offer
· A collaborative, international working environment.
· Opportunities for travel and personal growth within a unique industry.
· Competitive salary and benefits package.
· Dynamic team culture is rooted in hospitality and innovation.
1st/2nd Line Helpdesk Support
Posted 16 days ago
Job Viewed
Job Description
Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required.
This is an ongoing temporary contract until Jan 2026 with view of extension.
With a working week of Wednesday to Sunday, the succes.
WHJS1_UKTJ
Helpdesk Associate Support
Posted 2 days ago
Job Viewed
Job Description
Job ID
213929
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
IT Technical Support / Helpdesk Support in South Jordan, UT 84095
Posted 13 days ago
Job Viewed
Job Description
br>Location: South Jordan, UT 84095 < r>
Duration: 06 Months br>
Pay Rate: $21.00/- on W2 br>
br>
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including: < r>Listening to the customer to gain an accurate understanding of the situation < r>Being empathetic to the customer's situation and having a sense of urgency to resolve the issue br>Producing accurate, detailed documentation at the client, problem and incident level br>Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware < r>• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. < r>• Under general oversight, provides after hours and weekend support as needed. < r>• The position requires attention to detail, follow through, teamwork focus and positive attitude. < r>• An understanding of technology and the ability to apply that knowledge to support all existing systems < r>• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person < r>• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software < r>
Qualifications:
• Excellent customer service skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment < r>• Preferred work experience in technical support role but not required < r>• Required Education: High school diploma or GED with relevant work experience < r>• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly < r>• Self motivated and ability to work on own initiative in a high pressure environment < r>• Willing to work variable shifts including evenings, weekends and public holidays < r>
br>
br>
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
br>
br>
br>
Help Desk and Customer Support Manager
Posted today
Job Viewed
Job Description
The Role: Help Desk and Customer Support Manager
Location: Peterborough
Salary: £45,000 pa + Benefits
I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager .
This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.
You .
WHJS1_UKTJ
Technical Support Help Desk - 17083BR
Posted 8 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
Be The First To Know
About the latest Helpdesk support Jobs in United Kingdom !
Technical Support Help Desk - 17083BR
Posted 8 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company's Incident Management Application
- Resolving support calls in a quick and efficient manner whilst meeting SLA's
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
- To complete company provided training to ensure you have what you need to fulfil your role
- To keep up to date with the latest technologies utilised by the Company
- To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)
This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
Technical Support Help Desk - 17083BR
Posted 10 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Anal.
WHJS1_UKTJ
Technical Support Help Desk - 17083BR
Posted 4 days ago
Job Viewed
Job Description
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Anal.