1,130 Helpdesk Support jobs in the United Kingdom
2nd Line Support Engineer
Kent, South East
1TECH STAFFING LIMITED
Job Viewed
Job Description
2nd Line Support Engineer
Sevenoaks
Up to £34k (DOE)
Our client, a well-established Managed Service Provider (MSP) , is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, youll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects.
Key Responsibilities
Provide 2nd line te.
WHJS1_UKTJ
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Helpdesk Customer Support
Nottingham, East Midlands
Southern Communications Ltd
Posted 2 days ago
Job Viewed
Job Description
Hours: Monday Friday 8:30am-5pm
Salary: £25,396.80
Business Unit: NT Voice & Data
Location: Nottingham
We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent communication skil.
WHJS1_UKTJ
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0
Part Time Helpdesk Customer Support
Nottingham, East Midlands
Southern Communications Ltd
Posted 2 days ago
Job Viewed
Job Description
Part Time Helpdesk Customer Support
Hours: Monday Friday 30 hours + per week
Salary: £12.21 p/h
Location: Nottingham
We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires exce.
WHJS1_UKTJ
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1
Helpdesk Associate Support
St Albans, Eastern
CBRE
Posted 25 days ago
Job Viewed
Job Description
Helpdesk Associate Support
Job ID
213929
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
213929
Posted
02-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
St Albans - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: Helpdesk Coordinator**
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team in St Albans.
As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Quality**
+ Manage CAFM system as key user on site including PPM records, reactives and reporting.
+ Answer calls/email for the business in a timely fashion.
+ Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
+ Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
+ Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
+ Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
+ Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
+ Promote and maintain CBRE culture.
+ Collate and process timesheets and expenses weekly in absence of Contract Support.
+ Communicate effectively and build/maintain relationships at all levels with internal and external customers.
+ Attend and participate in any relevant training courses.
**Contract:**
+ Alongside Contract Support assist with the monthly customer report.
+ Provide comprehensive reports relating to all jobs raised through the CAFM system.
+ Analysis and comprehension of reports relating to CAFM system.
+ Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
+ Logging hazards & customer feedback on the QHSE Management Portal
+ Perform any other duties or responsibilities as requested by the CM or Management Team.
**Finance:**
+ Understand procedures and processes and operate them to the required standard.
Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.
2. Arranging agency cover & submitting hours on portal.
3. Updating the CBRE Performance Portal as and when required.
**Person Specification:**
+ Organised - Works in a structured way. Thinks ahead to prioritise workload
+ Logical - Works in a clear and consistent manner
+ Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
+ Assertiveness - Confident, effective in putting across point of view to others
+ Persistence - Follows through to resolution
+ Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Helpdesk Support Specialist (Remote)
NE1 4PG Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of software solutions, is seeking a dedicated and customer-focused Customer Service & Helpdesk Support Specialist to join their fully remote support team. This role is vital for providing exceptional technical assistance and resolving customer inquiries efficiently and effectively.
As a key member of the support team, you will be the primary point of contact for customers experiencing technical issues with our software products. Your responsibilities will include troubleshooting software problems, providing step-by-step guidance, managing support tickets, and escalating complex issues to higher-level support or development teams. Delivering outstanding customer service and ensuring customer satisfaction are paramount in this remote position.
Key Responsibilities:
As a key member of the support team, you will be the primary point of contact for customers experiencing technical issues with our software products. Your responsibilities will include troubleshooting software problems, providing step-by-step guidance, managing support tickets, and escalating complex issues to higher-level support or development teams. Delivering outstanding customer service and ensuring customer satisfaction are paramount in this remote position.
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Provide technical assistance and troubleshooting for software-related issues, guiding users through problem-solving processes.
- Accurately diagnose and resolve customer technical problems, documenting all interactions and solutions in the ticketing system.
- Escalate unresolved issues to the appropriate internal teams (e.g., Tier 2 support, development) while ensuring follow-up.
- Maintain a high level of customer satisfaction by delivering exceptional service and support.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Manage and prioritize a workload of support tickets effectively.
- Stay up-to-date with product knowledge and new software releases.
- Contribute to team goals and initiatives aimed at improving customer support processes.
- Proven experience (1-3 years) in a customer service or technical support role, preferably in a remote capacity.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, interpersonal, and active listening skills.
- Patient, empathetic, and customer-centric approach.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite.
- Experience with SaaS products is a plus.
- Must be self-motivated, disciplined, and able to work effectively in a remote, home-based environment.
This advertiser has chosen not to accept applicants from your region.
3
Senior IR Systems Engineer (2nd/3rd Line Helpdesk Support)
Bristol, South West
Alexander Mae (Bristol) Ltd
Posted 2 days ago
Job Viewed
Job Description
The Job:
Were delighted to be assisting our client with their need for a Senior IT Systems Engineer / Helpdesk 2nd / 3rd Line Support to join their growing IT team.
About the Role:
On behalf of our client we are seeking a highly skilled Senior Engineer / 2nd /3rd Line Helpdesk Support to support and maintain the existing managed IT support client base, while acting as the technical escalation point.
WHJS1_UKTJ
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4
Customer Support – SaaS / IT Helpdesk / CRM
London, London
Principle
Posted today
Job Viewed
Job Description
Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to £41,000 doe
- 12 months contract PAYE - weekly paid
- Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som |
This advertiser has chosen not to accept applicants from your region.
5
Customer Support – SaaS / IT Helpdesk / CRM
Principle
Posted today
Job Viewed
Job Description
Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
- Annual Salary up to £41,000 doe
- 12 months contract PAYE - weekly paid
- Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som |
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Support Specialist (IT Helpdesk)
WV1 1AA Wolverhampton, West Midlands
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Customer Support Specialist to join their expanding IT Helpdesk team. This is a fully remote position, allowing you to provide exceptional technical assistance and support to our user base from the convenience of your home. As a Senior Specialist, you will not only resolve complex technical issues but also contribute to improving our support processes and mentoring junior team members.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support and troubleshooting for a wide range of hardware, software, and network issues via phone, email, and chat.
- Diagnose and resolve complex user-reported problems efficiently and effectively.
- Escalate unresolved issues to appropriate second- or third-level support teams with detailed documentation.
- Manage and maintain user accounts, permissions, and access rights.
- Install, configure, and troubleshoot operating systems, applications, and peripherals.
- Guide users through problem-solving processes and provide clear, step-by-step instructions.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Identify trends in support requests and recommend proactive solutions or improvements to systems.
- Assist in the onboarding and training of new helpdesk team members.
- Monitor IT systems and proactively address potential issues.
- Ensure all customer interactions are logged accurately and professionally in the ticketing system.
- Contribute to the continuous improvement of helpdesk processes and customer service standards.
- Handle customer escalations with a high degree of professionalism and empathy.
- Manage IT asset inventory and software licensing as required.
- Stay updated with the latest IT technologies and support best practices.
Qualifications:
- Minimum of 3 years of experience in an IT support or helpdesk role, with a proven track record of resolving technical issues.
- Demonstrable experience in a senior or lead capacity within a customer support team is highly desirable.
- Strong technical aptitude with in-depth knowledge of Windows/macOS operating systems, common business applications (e.g., Microsoft 365 Suite), and network troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent customer service, communication, and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Self-motivated, patient, and customer-centric approach.
- Experience with mobile device management and support is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are highly valued.
- Must possess a reliable internet connection and a dedicated workspace.
- Proactive attitude towards learning and staying current with technology.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist - IT Helpdesk
SR1 2AN Sunderland, North East
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their IT Helpdesk team, based in Sunderland, Tyne and Wear, UK . This role offers a hybrid working model, combining office-based support with the flexibility of remote work. You will be responsible for providing first-line technical support to end-users, troubleshooting hardware, software, and network issues, and ensuring timely resolution of support tickets. Your duties will include responding to user inquiries via phone, email, and ticketing systems, diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. A key aspect of this role is maintaining a high level of customer satisfaction through efficient and effective problem-solving. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient and methodical approach to troubleshooting. Experience with operating systems, common software applications, and basic networking concepts is essential. Previous experience in an IT support or helpdesk environment is highly desirable. We are looking for individuals who are eager to learn, problem-solve, and contribute to a positive IT support experience for all users.
Key responsibilities:
Key responsibilities:
- Provide first-line technical assistance and support for incoming queries and issue tickets related to computer systems, software, and hardware.
- Respond to email, phone calls, and in-person requests for technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update computer hardware, software, systems, networks, printers, and scanners.
- Manage and maintain user accounts, permissions, and access.
- Guide end-users through problem-solving processes.
- Escalate unresolved issues to the appropriate internal teams.
- Log all actions taken in a ticketing system and maintain accurate records.
- Assist in the creation and maintenance of IT documentation and knowledge base articles.
- Perform routine system checks and maintenance tasks.
- Ensure a high level of customer satisfaction throughout the support process.
- Identify and recommend areas for system improvement.
- Proven experience in an IT support or helpdesk role.
- Strong knowledge of computer hardware, software, and operating systems (Windows, macOS).
- Familiarity with common business applications (e.g., Microsoft Office Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Strong customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead - IT Helpdesk
AB10 1AA Aberdeen, Scotland
£30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage their remote IT Helpdesk operations. This position is fully remote, allowing you to work from anywhere in the UK. You will be responsible for leading a team of support specialists, ensuring the timely and effective resolution of technical issues for our internal users and external clients. Your primary focus will be to maintain high levels of customer satisfaction by providing exceptional technical assistance and support.
Key responsibilities include overseeing the helpdesk ticketing system, managing ticket queues, and ensuring service level agreements (SLAs) are met. You will provide Tier 2 and Tier 3 technical support, troubleshooting hardware, software, and network issues. This role involves mentoring and training junior support staff, developing support documentation and knowledge base articles, and identifying recurring technical problems to implement long-term solutions. You will also be involved in IT asset management, user account administration, and ensuring the security of company systems. A strong understanding of operating systems (Windows, macOS), common business applications, and basic networking concepts is essential.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in IT support, with at least 2 years in a lead or supervisory role, is required. Excellent troubleshooting, analytical, and problem-solving skills are crucial. Superior communication and interpersonal skills are necessary to interact effectively with users of all technical abilities. Experience with remote support tools and ITIL best practices is highly desirable. If you are a dedicated IT professional looking for a challenging and rewarding remote role, we want to hear from you.
Key responsibilities include overseeing the helpdesk ticketing system, managing ticket queues, and ensuring service level agreements (SLAs) are met. You will provide Tier 2 and Tier 3 technical support, troubleshooting hardware, software, and network issues. This role involves mentoring and training junior support staff, developing support documentation and knowledge base articles, and identifying recurring technical problems to implement long-term solutions. You will also be involved in IT asset management, user account administration, and ensuring the security of company systems. A strong understanding of operating systems (Windows, macOS), common business applications, and basic networking concepts is essential.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in IT support, with at least 2 years in a lead or supervisory role, is required. Excellent troubleshooting, analytical, and problem-solving skills are crucial. Superior communication and interpersonal skills are necessary to interact effectively with users of all technical abilities. Experience with remote support tools and ITIL best practices is highly desirable. If you are a dedicated IT professional looking for a challenging and rewarding remote role, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
9