45,038 Hilton Hotels jobs in the United Kingdom
Director & Counsel,Hotel Openings & Operations EMEA
Posted 11 days ago
Job Viewed
Job Description
**Position Statement:**
In-house Counsel position within the Legal Department providing legal support to business partners, regional offices, and hotels across Europe, the Middle East and Africa. You will provide legal expertise across a wide range of commercial contracts to support corporate initiatives and hotels operated by Hilton, including agreements for procurement, food and beverage, sales, and engineering operations. You will serve as legal adviser to various corporate functions, including Corporate Communications, Corporate Supply Management, Sales, Finance, Human Resources, and Risk Management. Additionally, you will serve as the legal lead for the range of contractual matters required to support hotels prepare for openings.
You will form part of the Operations Legal team reporting to the Vice President & Senior Counsel, International Franchising, and Operations and Development EMEA. (Please note that this is not a Legal Operations role in the sense of overseeing the budget of the legal team or legal department initiatives. Rather, this role refers to providing legal support to hotels preparing for opening and hotels currently operated by Hilton across its portfolio of brands, as well as to corporate functions within Hilton.)
Your responsibilities will also include:
Providing appropriate and timely advice, consistent with company policies and procedures.
Drafting and negotiating a wide suite of commercial contracts, including agreements for hotels and for corporate departments such as Supply Management, Sales, Finance and Engineering Operations.
Supporting HR with corporate and hotel-level employee related matters, policies and guidance, including compensation and benefits initiatives.
For hotels preparing for opening, assessing whether any applicable conditions in the hotelu2019s management or franchise agreement have been satisfied, preparing localised powers of attorney for hotel bank accounts, partnering with HR on local employment law issues relevant for the employment of team members, supporting the business understand any regulatory and governmental approvals that may apply, and generally providing legal support for the range of contracts entered into by the hotel during its pre-opening phase.
Assisting with hotel-level leases, licences, and concession agreements.
Supporting the Risk and Safety & Security team with various legal matters including crisis management.
Supporting the F&B team with NDAu2019s, franchise, license, third party and outsourcing agreements for chefs, restaurants, and consultancy services.
Providing advice to managed hotels and business partners on contentious and non-contentious matters, collecting information and preparing documentation in relation to actual and anticipated disputes and assisting in the preparation for litigation, mediation and arbitration.
Assisting various business functions including Government Affairs, Corporate Communications, Finance, Human Resources, Brands, and Development.
Developing and maintaining constructive and cooperative working relationships within the Legal Department, internal business partners, and external legal counsel.
Providing support and strategic guidance to the business when contractual disputes arise, working to protect the company and find appropriate commercial solutions when available.
Helping to ensure the Legal Departmentu2019s EMEA operations are conducted within established budgetary parameters and requirements including engaging and managing outside counsel in accordance with engagement policies and budgets.
Assisting legal colleagues globally in the coordination, deployment and implementation of global initiatives and priorities.
Formulating and delivering training programs for business partners, and identifying, planning and implementing additional self-service programs for business partners to help themselves on recurring matters wherever possible.
Working with Hilton Legalu2019s standard systems and procedures and assisting in their continuous improvement and updating.
Undertaking knowhow development and management for the Operations group.
Leveraging effective partnerships with outside counsel resources, internal clients, and other corporate departments.
How you will collaborate with others:
You will work closely within the Operations team in Legal, including with global colleagues. You will also collaborate and work with colleagues in the legal development, employment, compliance, privacy, commercial services, anti-competition, dispute resolution and intellectual property teams.
You will also work with business partners leading or supporting hotel operations, and across other business functions critical to Hiltonu2019s wider business.
Direct Reports: N/a.
**What are we looking for?**
As a problem solver, you will seek to find solutions to drive the business goals, while advising on risk.
A creative thinker, you will find solutions to problems, connect business partners with legal experts and constantly think of ways to be more efficient and collaborative.
Exceptional critical thinking and both quantitative and qualitative analytical skills, with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
Ability to understand complex legal concepts and relay them in persuasive, simple terms to business partners to enable informed decision-making.
Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
Absolute discretion and confidentiality regarding sensitive information.
Developed and demonstrable legal drafting skills and legal analysis.
**Attributes/skills**
The success in this role will demonstrate itself through the following attributes and skills:
Comfortable working with legal professionals (both in-house and in private practice).
Ability to exercise independent judgment, decision making skills and discretion (with supporting guidance from the legal team) to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities.
Effective communication and comprehension skills, with the ability to clearly and concisely express ideas both verbally and in writing.
Ability to establish and maintain productive working relationships with key internal and external partners.
Experience negotiating contracts.
Keen attention to detail.
Ability to cut through ambiguity and obtain/review/implement local law advice from a variety of jurisdictions with different legal systems.
Understanding of corporate structures and different forms of legal persons, as well as financial statement and structures.
Experience of working in a large organisation with the ability to co-ordinate with different offices and functions.
A hands-on, pragmatic work style u2013 a u201cdoeru201d.
Act on your own initiative and know when it is appropriate to seek support or guidance.
Excellent organisational skills, the ability to manage a large number and variety of mission-critical projects, working both independently and collaboratively and often against tight deadlines with the ability to prioritise and follow up where required.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Resilient, assertive, patient, robust and independent.
A self-starter with confidence and high degree of professionalism.
Self-motivated and success orientated.
Able to work alone and as part of a small professional team.
Efficient and well organised.
Sound and practical business judgement and strong commercial awareness.
Strict compliance with applicable laws, company policies and the highest standards of professional responsibility, ethics and integrity.
Ability to demonstrate and exemplify hospitable service skills appropriate to the hospitality industry.
Ability and desire to take responsibility and act in a fast paced environment.
**Required Qualifications**
Significant PQE
LLB/BA/BS/Bachelor's Degree u2013 a law degree from a u2018common lawu2019 jurisdiction (or equivalent professional training)
Completion of the Legal Practice Course or Bar Vocational Course (or equivalent professional training)
Experience in a law firm and/or in-house legal department as a counsel (or equivalent position)
Commercial law and marketing law experience, including drafting and negotiating commercial contracts and understanding of corporate structures
Strong IT skills and numerically literate
Proficient in carrying out legal research
Ability to travel when required to do so u2013 10%
**Preferred Qualifications/Experience**
The preferred candidate would have experience in a law firm and/or in-house legal department
Understanding of hotel sector and hotel operations in particular
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#li-sh1
**Job:** _Legal_
**Title:** _Director & Counsel, Hotel Openings & Operations EMEA_
**Location:** _null_
**Requisition ID:** _EUR015K6_
**EOE/AA/Disabled/Veterans**
Director & Counsel,Hotel Openings & Operations EMEA
Posted 11 days ago
Job Viewed
Job Description
**Position Statement:**
In-house Counsel position within the Legal Department providing legal support to business partners, regional offices, and hotels across Europe, the Middle East and Africa. You will provide legal expertise across a wide range of commercial contracts to support corporate initiatives and hotels operated by Hilton, including agreements for procurement, food and beverage, sales, and engineering operations. You will serve as legal adviser to various corporate functions, including Corporate Communications, Corporate Supply Management, Sales, Finance, Human Resources, and Risk Management. Additionally, you will serve as the legal lead for the range of contractual matters required to support hotels prepare for openings.
You will form part of the Operations Legal team reporting to the Vice President & Senior Counsel, International Franchising, and Operations and Development EMEA. (Please note that this is not a Legal Operations role in the sense of overseeing the budget of the legal team or legal department initiatives. Rather, this role refers to providing legal support to hotels preparing for opening and hotels currently operated by Hilton across its portfolio of brands, as well as to corporate functions within Hilton.)
Your responsibilities will also include:
Providing appropriate and timely advice, consistent with company policies and procedures.
Drafting and negotiating a wide suite of commercial contracts, including agreements for hotels and for corporate departments such as Supply Management, Sales, Finance and Engineering Operations.
Supporting HR with corporate and hotel-level employee related matters, policies and guidance, including compensation and benefits initiatives.
For hotels preparing for opening, assessing whether any applicable conditions in the hotelu2019s management or franchise agreement have been satisfied, preparing localised powers of attorney for hotel bank accounts, partnering with HR on local employment law issues relevant for the employment of team members, supporting the business understand any regulatory and governmental approvals that may apply, and generally providing legal support for the range of contracts entered into by the hotel during its pre-opening phase.
Assisting with hotel-level leases, licences, and concession agreements.
Supporting the Risk and Safety & Security team with various legal matters including crisis management.
Supporting the F&B team with NDAu2019s, franchise, license, third party and outsourcing agreements for chefs, restaurants, and consultancy services.
Providing advice to managed hotels and business partners on contentious and non-contentious matters, collecting information and preparing documentation in relation to actual and anticipated disputes and assisting in the preparation for litigation, mediation and arbitration.
Assisting various business functions including Government Affairs, Corporate Communications, Finance, Human Resources, Brands, and Development.
Developing and maintaining constructive and cooperative working relationships within the Legal Department, internal business partners, and external legal counsel.
Providing support and strategic guidance to the business when contractual disputes arise, working to protect the company and find appropriate commercial solutions when available.
Helping to ensure the Legal Departmentu2019s EMEA operations are conducted within established budgetary parameters and requirements including engaging and managing outside counsel in accordance with engagement policies and budgets.
Assisting legal colleagues globally in the coordination, deployment and implementation of global initiatives and priorities.
Formulating and delivering training programs for business partners, and identifying, planning and implementing additional self-service programs for business partners to help themselves on recurring matters wherever possible.
Working with Hilton Legalu2019s standard systems and procedures and assisting in their continuous improvement and updating.
Undertaking knowhow development and management for the Operations group.
Leveraging effective partnerships with outside counsel resources, internal clients, and other corporate departments.
How you will collaborate with others:
You will work closely within the Operations team in Legal, including with global colleagues. You will also collaborate and work with colleagues in the legal development, employment, compliance, privacy, commercial services, anti-competition, dispute resolution and intellectual property teams.
You will also work with business partners leading or supporting hotel operations, and across other business functions critical to Hiltonu2019s wider business.
Direct Reports: N/a.
**What are we looking for?**
As a problem solver, you will seek to find solutions to drive the business goals, while advising on risk.
A creative thinker, you will find solutions to problems, connect business partners with legal experts and constantly think of ways to be more efficient and collaborative.
Exceptional critical thinking and both quantitative and qualitative analytical skills, with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
Ability to understand complex legal concepts and relay them in persuasive, simple terms to business partners to enable informed decision-making.
Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
Absolute discretion and confidentiality regarding sensitive information.
Developed and demonstrable legal drafting skills and legal analysis.
**Attributes/skills**
The success in this role will demonstrate itself through the following attributes and skills:
Comfortable working with legal professionals (both in-house and in private practice).
Ability to exercise independent judgment, decision making skills and discretion (with supporting guidance from the legal team) to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities.
Effective communication and comprehension skills, with the ability to clearly and concisely express ideas both verbally and in writing.
Ability to establish and maintain productive working relationships with key internal and external partners.
Experience negotiating contracts.
Keen attention to detail.
Ability to cut through ambiguity and obtain/review/implement local law advice from a variety of jurisdictions with different legal systems.
Understanding of corporate structures and different forms of legal persons, as well as financial statement and structures.
Experience of working in a large organisation with the ability to co-ordinate with different offices and functions.
A hands-on, pragmatic work style u2013 a u201cdoeru201d.
Act on your own initiative and know when it is appropriate to seek support or guidance.
Excellent organisational skills, the ability to manage a large number and variety of mission-critical projects, working both independently and collaboratively and often against tight deadlines with the ability to prioritise and follow up where required.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Resilient, assertive, patient, robust and independent.
A self-starter with confidence and high degree of professionalism.
Self-motivated and success orientated.
Able to work alone and as part of a small professional team.
Efficient and well organised.
Sound and practical business judgement and strong commercial awareness.
Strict compliance with applicable laws, company policies and the highest standards of professional responsibility, ethics and integrity.
Ability to demonstrate and exemplify hospitable service skills appropriate to the hospitality industry.
Ability and desire to take responsibility and act in a fast paced environment.
**Required Qualifications**
Significant PQE
LLB/BA/BS/Bachelor's Degree u2013 a law degree from a u2018common lawu2019 jurisdiction (or equivalent professional training)
Completion of the Legal Practice Course or Bar Vocational Course (or equivalent professional training)
Experience in a law firm and/or in-house legal department as a counsel (or equivalent position)
Commercial law and marketing law experience, including drafting and negotiating commercial contracts and understanding of corporate structures
Strong IT skills and numerically literate
Proficient in carrying out legal research
Ability to travel when required to do so u2013 10%
**Preferred Qualifications/Experience**
The preferred candidate would have experience in a law firm and/or in-house legal department
Understanding of hotel sector and hotel operations in particular
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#li-sh1
**Job:** _Legal_
**Title:** _Director & Counsel, Hotel Openings & Operations EMEA_
**Location:** _null_
**Requisition ID:** _EUR015K6_
**EOE/AA/Disabled/Veterans**
Director & Counsel, Hotel Openings & Operations EMEA
Posted 1 day ago
Job Viewed
Job Description
**Position Statement:**
In-house Counsel position within the Legal Department providing legal support to business partners, regional offices, and hotels across Europe, the Middle East and Africa. You will provide legal expertise across a wide range of commercial contracts to support corporate initiatives and hotels operated by Hilton, including agreements for procurement, food and beverage, sales, and engineering operations. You will serve as legal adviser to various corporate functions, including Corporate Communications, Corporate Supply Management, Sales, Finance, Human Resources, and Risk Management. Additionally, you will serve as the legal lead for the range of contractual matters required to support hotels prepare for openings.
You will form part of the Operations Legal team reporting to the Vice President & Senior Counsel, International Franchising, and Operations and Development EMEA. (Please note that this is not a Legal Operations role in the sense of overseeing the budget of the legal team or legal department initiatives. Rather, this role refers to providing legal support to hotels preparing for opening and hotels currently operated by Hilton across its portfolio of brands, as well as to corporate functions within Hilton.)
Your responsibilities will also include:
- Providing appropriate and timely advice, consistent with company policies and procedures.
- Drafting and negotiating a wide suite of commercial contracts, including agreements for hotels and for corporate departments such as Supply Management, Sales, Finance and Engineering Operations.
- Supporting HR with corporate and hotel-level employee related matters, policies and guidance, including compensation and benefits initiatives.
- For hotels preparing for opening, assessing whether any applicable conditions in the hotel's management or franchise agreement have been satisfied, preparing localised powers of attorney for hotel bank accounts, partnering with HR on local employment law issues relevant for the employment of team members, supporting the business understand any regulatory and governmental approvals that may apply, and generally providing legal support for the range of contracts entered into by the hotel during its pre-opening phase.
- Assisting with hotel-level leases, licences, and concession agreements.
- Supporting the Risk and Safety & Security team with various legal matters including crisis management.
- Supporting the F&B team with NDA's, franchise, license, third party and outsourcing agreements for chefs, restaurants, and consultancy services.
- Providing advice to managed hotels and business partners on contentious and non-contentious matters, collecting information and preparing documentation in relation to actual and anticipated disputes and assisting in the preparation for litigation, mediation and arbitration.
- Assisting various business functions including Government Affairs, Corporate Communications, Finance, Human Resources, Brands, and Development.
- Developing and maintaining constructive and cooperative working relationships within the Legal Department, internal business partners, and external legal counsel.
- Providing support and strategic guidance to the business when contractual disputes arise, working to protect the company and find appropriate commercial solutions when available.
- Helping to ensure the Legal Department's EMEA operations are conducted within established budgetary parameters and requirements including engaging and managing outside counsel in accordance with engagement policies and budgets.
- Assisting legal colleagues globally in the coordination, deployment and implementation of global initiatives and priorities.
- Formulating and delivering training programs for business partners, and identifying, planning and implementing additional self-service programs for business partners to help themselves on recurring matters wherever possible.
- Working with Hilton Legal's standard systems and procedures and assisting in their continuous improvement and updating.
- Undertaking knowhow development and management for the Operations group.
- Leveraging effective partnerships with outside counsel resources, internal clients, and other corporate departments.
How you will collaborate with others:
- You will work closely within the Operations team in Legal, including with global colleagues. You will also collaborate and work with colleagues in the legal development, employment, compliance, privacy, commercial services, anti-competition, dispute resolution and intellectual property teams.
- You will also work with business partners leading or supporting hotel operations, and across other business functions critical to Hilton's wider business.
Direct Reports: N/a.
**What are we looking for?**
- As a problem solver, you will seek to find solutions to drive the business goals, while advising on risk.
- A creative thinker, you will find solutions to problems, connect business partners with legal experts and constantly think of ways to be more efficient and collaborative.
- Exceptional critical thinking and both quantitative and qualitative analytical skills, with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
- Ability to understand complex legal concepts and relay them in persuasive, simple terms to business partners to enable informed decision-making.
- Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
- Absolute discretion and confidentiality regarding sensitive information.
- Developed and demonstrable legal drafting skills and legal analysis.
**Attributes/skills**
The success in this role will demonstrate itself through the following attributes and skills:
- Comfortable working with legal professionals (both in-house and in private practice).
- Ability to exercise independent judgment, decision making skills and discretion (with supporting guidance from the legal team) to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
- Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities.
- Effective communication and comprehension skills, with the ability to clearly and concisely express ideas both verbally and in writing.
- Ability to establish and maintain productive working relationships with key internal and external partners.
- Experience negotiating contracts.
- Keen attention to detail.
- Ability to cut through ambiguity and obtain/review/implement local law advice from a variety of jurisdictions with different legal systems.
- Understanding of corporate structures and different forms of legal persons, as well as financial statement and structures.
- Experience of working in a large organisation with the ability to co-ordinate with different offices and functions.
- A hands-on, pragmatic work style - a "doer".
- Act on your own initiative and know when it is appropriate to seek support or guidance.
- Excellent organisational skills, the ability to manage a large number and variety of mission-critical projects, working both independently and collaboratively and often against tight deadlines with the ability to prioritise and follow up where required.
- Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
- Resilient, assertive, patient, robust and independent.
- A self-starter with confidence and high degree of professionalism.
- Self-motivated and success orientated.
- Able to work alone and as part of a small professional team.
- Efficient and well organised.
- Sound and practical business judgement and strong commercial awareness.
- Strict compliance with applicable laws, company policies and the highest standards of professional responsibility, ethics and integrity.
- Ability to demonstrate and exemplify hospitable service skills appropriate to the hospitality industry.
- Ability and desire to take responsibility and act in a fast paced environment.
**Required Qualifications**
- Significant PQE
- LLB/BA/BS/Bachelor's Degree - a law degree from a 'common law' jurisdiction (or equivalent professional training)
- Completion of the Legal Practice Course or Bar Vocational Course (or equivalent professional training)
- Experience in a law firm and/or in-house legal department as a counsel (or equivalent position)
- Commercial law and marketing law experience, including drafting and negotiating commercial contracts and understanding of corporate structures
- Strong IT skills and numerically literate
- Proficient in carrying out legal research
- Ability to travel when required to do so - 10%
**Preferred Qualifications/Experience**
- The preferred candidate would have experience in a law firm and/or in-house legal department
- Understanding of hotel sector and hotel operations in particular
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#li-sh1
**Job:** _Legal_
**Title:** _Director & Counsel, Hotel Openings & Operations EMEA_
**Location:** _null_
**Requisition ID:** _EUR015K6_
**EOE/AA/Disabled/Veterans**
Customer Service
Posted today
Job Viewed
Job Description
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £0,300)
Start date: September 2025
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £262 rising to 0K
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
#evergreen
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
25,000 per annum
Temporary to Permanent Opportunity
Swanley - Full Time - 9am - 5pm - Fully Office Based
Do you have experience in Customer Service within an office environment?
Are you looking for a role to start immediately?
We are working exclusively with our client to recruit a Customer Service Advisor to join their team on a Full Time basis. Initially temping for a 4 week period then becoming a Permanent member of the team.
Key Duties:
- Answering incoming calls from clients
- Managing client order queries
- Updating the internal database with client changes
- Order processing
This is not a call centre based role, most correspondence is processed via email using their CRM system.
Its a great opportunity to join a company that offers a friendly feel, working in modern offices and joining a team during their expansion period.
Apply online today or email (url removed).
Please note: Due to the location access to your own transport is required and this is a fully office based role hybrid working is not offered.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service
Posted 2 days ago
Job Viewed
Job Description
They are seeking Customer Service Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy is required for the well-established Customer Support Team of a global brand based in Egham, Surrey.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy.
Working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.
This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database.
As the Customer Support Advisor you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst manging customer enquiries.
DUTIES
As the Customer Service Advisor your duties and responsibilities include:
- Process orders, credit and debits
- Process returns and resolve complaints
- Answer phones, emails and web enquiries
- Make proactive calls and emails to customers
- Manage backorders and Outlook tasks on a daily basis
Customer Service
Posted 3 days ago
Job Viewed
Job Description
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.
Your key responsibilities
- Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction li>Liaising with the Engineers to arrange their job schedules
- Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
- Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
- Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service
Key skills
- The ability to use your own initiative on each call
- Confidence on the phone
- Great phone manner
- Problem-solving
The office is based in Manchester City Centre with free parking available
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Customer Service
Posted 6 days ago
Job Viewed
Job Description
BT Customer Service Advisor
Location: Bangor, LL57 2RG
Pay Rates: 13.43 to 26.84 per hour, depending on working hours.
Hours: 37,5 per week
Shift Pattern Options: Shifts are based on 4 week Rota.
Option 1:
Week 1 & 2 working between 06:00 and 17:00
Week 3 & 4 working between 12:00 and 23:00
Option 2:
Working between12:00 and 23:00
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)
Contract: Temporary to Permanent opportunities
Start Date: 11th August 2025
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.
The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler you will demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature
Training & Development
You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.
What is Relay UK?
Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.
Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
Our recruitment process is designed to be straightforward and supportive:
1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals
2.Client Audio Typing Test - Minimum 50 wpm with 98% accuracy
3.Client Interview - Meet with hiring managers to discuss your fit for the role
4.Pre-Employment Checks - Includes a Basic DBS and reference checks
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service
Posted 6 days ago
Job Viewed
Job Description
Customer Service Coordinator
25,000
South Manchester
Growing Business
Great opportunity to join this well-established business who are seeking an experienced Customer Service Coordinator to join their busy team. We are looking for a customer focused individual to contribute to the overall efficiency and effectiveness of the customer service operations.
The Customer Service Co-ordinator job will include :
- Handling incoming telephone calls
- Direct calls to other service teams where appropriate
- Deal with enquiries and re-direct where appropriate
- Managing Group Email boxes and reply to general Sales and Service enquiries
- Review and allocate emails to relevant teams following update of customer data.
- Log all reactive calls received
- New Customer Onboarding; updating all relevant information on the system accurately and efficiently
- Process and respond to all Livechats
- Developing and maintaining customer relationships through excellent service
Key Skills required for the Customer Service Co-ordinator job will include:
- Good knowledge and experience with Microsoft Word & Excel
- Excellent communication skills and phone manner
- Ability to work as part of a busy team
- Self motivated
- Good attention to detail
Customer Service Coordinator | South Manchester | 25,000 | Great Opportunity
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.
By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Customer Service
Posted 6 days ago
Job Viewed
Job Description
Temporary Customer Service – Immediate Start
ST10, Stoke-on-Trent
£12.21 per hour
Full-time, Monday to Friday
Temporary assignment
We’re seeking a reliable and organised Customer Service Individual to join our clients team immediately in Stoke-on-Trent (ST10) . This is a fantastic opportunity to gain experience in a busy office setting, supporting day-to-day operations and ensuring things run smoothly.
Key Responsibilities:
- Taking inbound calls li>Gathering all relevant information adding to internal CRM system
- Data entry and document processing
- Updating records and filing systems
- Supporting scheduling, diary management, and general admin tasks
- Assisting colleagues with ad-hoc office duties
What We’re Looking For:
- < i>Previous administration or office experience
- Confident using Microsoft Office (Word, Excel, Outlook)
- Excellent attention to detail and time management
- A proactive approach and willingness to help
- Able to start immediately and commit to a full-time temporary role
Benefits:
- < i>£12.21 per hour li>Weekly pay
- Great opportunity to gain experience quickly
Apply today for an immediate start – interviews happening now!