44,615 Hilton Hotels jobs in the United Kingdom
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager - Highly Regarded Hotel Operator ** Strong Food & Beverage Experience Required **
Location: Manchester City Centre
Salary: £43,000-45,000 + 10% Bonus + Fantastic Benefits
Hours: Full time (40 Hours)
** You MUST have strong F&B focused Hotel DGM/Operations Manager experience in a large city centre property to be considered for this role. Strong Food & Beverage Manager with a minimum of 3-5 years experience at this level looking for their first Hotel Operations Manager/DGM appointment may also be considered **
Our client, a large stylish hotel operation, is looking for a highly-experienced, hands-on, personable and passionate Operations Manager to assist in the running of their high-quality operation based in Manchester City Centre. With stylish rooms, amazing facilities, a busy food and beverage operation with an extensive menu showcasing their collection of mouth-watering dishes, not to mention a delicious selection of cocktails and alcoholic drinks, this operation boasts a strong base of clientele with guests coming from afar and wide for new and repeat experiences.
As this is a hands-on role, you will need to enjoy the buzz of leading a busy and quality hotel operation overseeing all departments, leading from the front whilst motivating and getting the best out of each Head of Department and established departments. You will have very strong leadership and management skills, have a good business/financial acumen and as a strong motivator be able to get the most out of your team at all times. Not only you will be fully responsible for day-to-day management of the entire operation; you will also be the face of the business and therefore personality is key!
Reporting to the General Manager will actively be involved in all departments with a strong involvement in Food & Beverage and Meetings & Events whilst You must be health and safety compliant and familiar with all operational policies and procedures.
Required Experience:
- Solid hands-on Operations Manager/Deputy General Manager experience in a large hotel with a busy food and beverage operation.
- Strong leadership, management skills and experience of managing several HODs and all departments including: Food and Beverage, Kitchen, Front Office/Reservations and Night Managers
- Good business acumen, strong financial knowledge and experience (GPs, wage costs, Profit & Loss) as well as payroll experience.
- As the face of the business you must have a warm and friendly personality, be fun, passionate, charismatic, enthusiastic, people-focused and adaptable to all personalities.
- Be a great communicator - excellent at developing relationships with a large team and others involved.
The ideal candidate will:
- Have a great personality - fun, passionate, charismatic, enthusiastic, people-focused and adaptable to all personalities.
- Have a passion for hospitality and high-quality service.
- Have strong management and leadership skills.
- Be motivated, highly organised and have previous experience within a similar role.
- Be enthusiastic, have a desire to exceed guest expectations and want to impress and progress.
- Understand the financial and commercial aspects of the business.
- Have an understanding of the Cheshire market in which the business will operate within
- You should hold your team’s progression as paramount to their continued growth as a team and as individuals, which can only help the business to thrive.
We are committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics or background.
Please note: We are expecting a high number of applications for this role and will be in touch with successful candidates within 72 hours of your application. Should you not hear from us within this period, we regret that you have not been shortlisted on this occasion.
You must have full eligibility to work in the UK to be considered for this position.
RCI - Manager, Hotel Operations
Posted 1 day ago
Job Viewed
Job Description
The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.
The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.
Qualifications:
- SHIPBOARD Employment type.
- 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead.
- Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred
- Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
- Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Essential duties and responsibilities:
- Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts.
- Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations.
- Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged.
- Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew.
- Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals.
- Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.
RCI - Manager, Hotel Operations
Posted 1 day ago
Job Viewed
Job Description
The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.
The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.
Qualifications:
- SHIPBOARD Employment type.
- 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead.
- Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred
- Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
- Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Essential duties and responsibilities:
- Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts.
- Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations.
- Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged.
- Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew.
- Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals.
- Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.
Director & Counsel,Hotel Openings & Operations EMEA
Posted 15 days ago
Job Viewed
Job Description
**Position Statement:**
In-house Counsel position within the Legal Department providing legal support to business partners, regional offices, and hotels across Europe, the Middle East and Africa. You will provide legal expertise across a wide range of commercial contracts to support corporate initiatives and hotels operated by Hilton, including agreements for procurement, food and beverage, sales, and engineering operations. You will serve as legal adviser to various corporate functions, including Corporate Communications, Corporate Supply Management, Sales, Finance, Human Resources, and Risk Management. Additionally, you will serve as the legal lead for the range of contractual matters required to support hotels prepare for openings.
You will form part of the Operations Legal team reporting to the Vice President & Senior Counsel, International Franchising, and Operations and Development EMEA. (Please note that this is not a Legal Operations role in the sense of overseeing the budget of the legal team or legal department initiatives. Rather, this role refers to providing legal support to hotels preparing for opening and hotels currently operated by Hilton across its portfolio of brands, as well as to corporate functions within Hilton.)
Your responsibilities will also include:
Providing appropriate and timely advice, consistent with company policies and procedures.
Drafting and negotiating a wide suite of commercial contracts, including agreements for hotels and for corporate departments such as Supply Management, Sales, Finance and Engineering Operations.
Supporting HR with corporate and hotel-level employee related matters, policies and guidance, including compensation and benefits initiatives.
For hotels preparing for opening, assessing whether any applicable conditions in the hotelu2019s management or franchise agreement have been satisfied, preparing localised powers of attorney for hotel bank accounts, partnering with HR on local employment law issues relevant for the employment of team members, supporting the business understand any regulatory and governmental approvals that may apply, and generally providing legal support for the range of contracts entered into by the hotel during its pre-opening phase.
Assisting with hotel-level leases, licences, and concession agreements.
Supporting the Risk and Safety & Security team with various legal matters including crisis management.
Supporting the F&B team with NDAu2019s, franchise, license, third party and outsourcing agreements for chefs, restaurants, and consultancy services.
Providing advice to managed hotels and business partners on contentious and non-contentious matters, collecting information and preparing documentation in relation to actual and anticipated disputes and assisting in the preparation for litigation, mediation and arbitration.
Assisting various business functions including Government Affairs, Corporate Communications, Finance, Human Resources, Brands, and Development.
Developing and maintaining constructive and cooperative working relationships within the Legal Department, internal business partners, and external legal counsel.
Providing support and strategic guidance to the business when contractual disputes arise, working to protect the company and find appropriate commercial solutions when available.
Helping to ensure the Legal Departmentu2019s EMEA operations are conducted within established budgetary parameters and requirements including engaging and managing outside counsel in accordance with engagement policies and budgets.
Assisting legal colleagues globally in the coordination, deployment and implementation of global initiatives and priorities.
Formulating and delivering training programs for business partners, and identifying, planning and implementing additional self-service programs for business partners to help themselves on recurring matters wherever possible.
Working with Hilton Legalu2019s standard systems and procedures and assisting in their continuous improvement and updating.
Undertaking knowhow development and management for the Operations group.
Leveraging effective partnerships with outside counsel resources, internal clients, and other corporate departments.
How you will collaborate with others:
You will work closely within the Operations team in Legal, including with global colleagues. You will also collaborate and work with colleagues in the legal development, employment, compliance, privacy, commercial services, anti-competition, dispute resolution and intellectual property teams.
You will also work with business partners leading or supporting hotel operations, and across other business functions critical to Hiltonu2019s wider business.
Direct Reports: N/a.
**What are we looking for?**
As a problem solver, you will seek to find solutions to drive the business goals, while advising on risk.
A creative thinker, you will find solutions to problems, connect business partners with legal experts and constantly think of ways to be more efficient and collaborative.
Exceptional critical thinking and both quantitative and qualitative analytical skills, with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
Ability to understand complex legal concepts and relay them in persuasive, simple terms to business partners to enable informed decision-making.
Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
Absolute discretion and confidentiality regarding sensitive information.
Developed and demonstrable legal drafting skills and legal analysis.
**Attributes/skills**
The success in this role will demonstrate itself through the following attributes and skills:
Comfortable working with legal professionals (both in-house and in private practice).
Ability to exercise independent judgment, decision making skills and discretion (with supporting guidance from the legal team) to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities.
Effective communication and comprehension skills, with the ability to clearly and concisely express ideas both verbally and in writing.
Ability to establish and maintain productive working relationships with key internal and external partners.
Experience negotiating contracts.
Keen attention to detail.
Ability to cut through ambiguity and obtain/review/implement local law advice from a variety of jurisdictions with different legal systems.
Understanding of corporate structures and different forms of legal persons, as well as financial statement and structures.
Experience of working in a large organisation with the ability to co-ordinate with different offices and functions.
A hands-on, pragmatic work style u2013 a u201cdoeru201d.
Act on your own initiative and know when it is appropriate to seek support or guidance.
Excellent organisational skills, the ability to manage a large number and variety of mission-critical projects, working both independently and collaboratively and often against tight deadlines with the ability to prioritise and follow up where required.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Resilient, assertive, patient, robust and independent.
A self-starter with confidence and high degree of professionalism.
Self-motivated and success orientated.
Able to work alone and as part of a small professional team.
Efficient and well organised.
Sound and practical business judgement and strong commercial awareness.
Strict compliance with applicable laws, company policies and the highest standards of professional responsibility, ethics and integrity.
Ability to demonstrate and exemplify hospitable service skills appropriate to the hospitality industry.
Ability and desire to take responsibility and act in a fast paced environment.
**Required Qualifications**
Significant PQE
LLB/BA/BS/Bachelor's Degree u2013 a law degree from a u2018common lawu2019 jurisdiction (or equivalent professional training)
Completion of the Legal Practice Course or Bar Vocational Course (or equivalent professional training)
Experience in a law firm and/or in-house legal department as a counsel (or equivalent position)
Commercial law and marketing law experience, including drafting and negotiating commercial contracts and understanding of corporate structures
Strong IT skills and numerically literate
Proficient in carrying out legal research
Ability to travel when required to do so u2013 10%
**Preferred Qualifications/Experience**
The preferred candidate would have experience in a law firm and/or in-house legal department
Understanding of hotel sector and hotel operations in particular
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#li-sh1
**Job:** _Legal_
**Title:** _Director & Counsel, Hotel Openings & Operations EMEA_
**Location:** _null_
**Requisition ID:** _EUR015K6_
**EOE/AA/Disabled/Veterans**
Director & Counsel,Hotel Openings & Operations EMEA
Posted 15 days ago
Job Viewed
Job Description
**Position Statement:**
In-house Counsel position within the Legal Department providing legal support to business partners, regional offices, and hotels across Europe, the Middle East and Africa. You will provide legal expertise across a wide range of commercial contracts to support corporate initiatives and hotels operated by Hilton, including agreements for procurement, food and beverage, sales, and engineering operations. You will serve as legal adviser to various corporate functions, including Corporate Communications, Corporate Supply Management, Sales, Finance, Human Resources, and Risk Management. Additionally, you will serve as the legal lead for the range of contractual matters required to support hotels prepare for openings.
You will form part of the Operations Legal team reporting to the Vice President & Senior Counsel, International Franchising, and Operations and Development EMEA. (Please note that this is not a Legal Operations role in the sense of overseeing the budget of the legal team or legal department initiatives. Rather, this role refers to providing legal support to hotels preparing for opening and hotels currently operated by Hilton across its portfolio of brands, as well as to corporate functions within Hilton.)
Your responsibilities will also include:
Providing appropriate and timely advice, consistent with company policies and procedures.
Drafting and negotiating a wide suite of commercial contracts, including agreements for hotels and for corporate departments such as Supply Management, Sales, Finance and Engineering Operations.
Supporting HR with corporate and hotel-level employee related matters, policies and guidance, including compensation and benefits initiatives.
For hotels preparing for opening, assessing whether any applicable conditions in the hotelu2019s management or franchise agreement have been satisfied, preparing localised powers of attorney for hotel bank accounts, partnering with HR on local employment law issues relevant for the employment of team members, supporting the business understand any regulatory and governmental approvals that may apply, and generally providing legal support for the range of contracts entered into by the hotel during its pre-opening phase.
Assisting with hotel-level leases, licences, and concession agreements.
Supporting the Risk and Safety & Security team with various legal matters including crisis management.
Supporting the F&B team with NDAu2019s, franchise, license, third party and outsourcing agreements for chefs, restaurants, and consultancy services.
Providing advice to managed hotels and business partners on contentious and non-contentious matters, collecting information and preparing documentation in relation to actual and anticipated disputes and assisting in the preparation for litigation, mediation and arbitration.
Assisting various business functions including Government Affairs, Corporate Communications, Finance, Human Resources, Brands, and Development.
Developing and maintaining constructive and cooperative working relationships within the Legal Department, internal business partners, and external legal counsel.
Providing support and strategic guidance to the business when contractual disputes arise, working to protect the company and find appropriate commercial solutions when available.
Helping to ensure the Legal Departmentu2019s EMEA operations are conducted within established budgetary parameters and requirements including engaging and managing outside counsel in accordance with engagement policies and budgets.
Assisting legal colleagues globally in the coordination, deployment and implementation of global initiatives and priorities.
Formulating and delivering training programs for business partners, and identifying, planning and implementing additional self-service programs for business partners to help themselves on recurring matters wherever possible.
Working with Hilton Legalu2019s standard systems and procedures and assisting in their continuous improvement and updating.
Undertaking knowhow development and management for the Operations group.
Leveraging effective partnerships with outside counsel resources, internal clients, and other corporate departments.
How you will collaborate with others:
You will work closely within the Operations team in Legal, including with global colleagues. You will also collaborate and work with colleagues in the legal development, employment, compliance, privacy, commercial services, anti-competition, dispute resolution and intellectual property teams.
You will also work with business partners leading or supporting hotel operations, and across other business functions critical to Hiltonu2019s wider business.
Direct Reports: N/a.
**What are we looking for?**
As a problem solver, you will seek to find solutions to drive the business goals, while advising on risk.
A creative thinker, you will find solutions to problems, connect business partners with legal experts and constantly think of ways to be more efficient and collaborative.
Exceptional critical thinking and both quantitative and qualitative analytical skills, with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
Ability to understand complex legal concepts and relay them in persuasive, simple terms to business partners to enable informed decision-making.
Ability to combine pieces of information to form general rules or conclusions, even among seemingly unrelated events.
Absolute discretion and confidentiality regarding sensitive information.
Developed and demonstrable legal drafting skills and legal analysis.
**Attributes/skills**
The success in this role will demonstrate itself through the following attributes and skills:
Comfortable working with legal professionals (both in-house and in private practice).
Ability to exercise independent judgment, decision making skills and discretion (with supporting guidance from the legal team) to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities.
Effective communication and comprehension skills, with the ability to clearly and concisely express ideas both verbally and in writing.
Ability to establish and maintain productive working relationships with key internal and external partners.
Experience negotiating contracts.
Keen attention to detail.
Ability to cut through ambiguity and obtain/review/implement local law advice from a variety of jurisdictions with different legal systems.
Understanding of corporate structures and different forms of legal persons, as well as financial statement and structures.
Experience of working in a large organisation with the ability to co-ordinate with different offices and functions.
A hands-on, pragmatic work style u2013 a u201cdoeru201d.
Act on your own initiative and know when it is appropriate to seek support or guidance.
Excellent organisational skills, the ability to manage a large number and variety of mission-critical projects, working both independently and collaboratively and often against tight deadlines with the ability to prioritise and follow up where required.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Resilient, assertive, patient, robust and independent.
A self-starter with confidence and high degree of professionalism.
Self-motivated and success orientated.
Able to work alone and as part of a small professional team.
Efficient and well organised.
Sound and practical business judgement and strong commercial awareness.
Strict compliance with applicable laws, company policies and the highest standards of professional responsibility, ethics and integrity.
Ability to demonstrate and exemplify hospitable service skills appropriate to the hospitality industry.
Ability and desire to take responsibility and act in a fast paced environment.
**Required Qualifications**
Significant PQE
LLB/BA/BS/Bachelor's Degree u2013 a law degree from a u2018common lawu2019 jurisdiction (or equivalent professional training)
Completion of the Legal Practice Course or Bar Vocational Course (or equivalent professional training)
Experience in a law firm and/or in-house legal department as a counsel (or equivalent position)
Commercial law and marketing law experience, including drafting and negotiating commercial contracts and understanding of corporate structures
Strong IT skills and numerically literate
Proficient in carrying out legal research
Ability to travel when required to do so u2013 10%
**Preferred Qualifications/Experience**
The preferred candidate would have experience in a law firm and/or in-house legal department
Understanding of hotel sector and hotel operations in particular
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#li-sh1
**Job:** _Legal_
**Title:** _Director & Counsel, Hotel Openings & Operations EMEA_
**Location:** _null_
**Requisition ID:** _EUR015K6_
**EOE/AA/Disabled/Veterans**
Operations Manager - Hotel
Posted 6 days ago
Job Viewed
Job Description
Operations Manager, required for a hotel in South East Kent.
AsOperationsManager, you will be responsible for the smooth day to day running of this hotel along with your team.
For the opportunity ofOperationsManager , our client is looking for a good all-rounder, however the focus is to include a strong background from within food and beverage service departments along with bedroom sales and administration. Financial awareness, budgeting and development of sales are essential along with excellent communication and organisational skills.
This role will suit a candidate who seeks career progression or perhaps you are currently holding a role as a hotel Operations Manager / Deputy Hotel Manager seeking a new opportunity, from within a hotel / boutique hotel.
AsOperationsManager , you will need to be hands on, on the floor during the busy service times, driving standards forward and ensuring systems and procedures are in place and followed to ensure customer satisfaction and company objectives fulfilled, adhering to and ensuring statutory regulations are met.
You will be involved with the day to day supervision of your team to also include, recruitment, development, discipline, training and coaching, focussing on strong leadership skills, to ensure standards and service levels are maintained and further developed. Duty management will also form part of your duties leading from the front which, will include working on the traditional busy shifts at this hotel, which are a Friday, Saturday and Sunday and the remainder of the time you will have time to focus on your admin / office whilst on duty.
Salary forOperationsManager , is given as Competitive, working 5 days over 7. Please advise your salary expectations. Live out only. Transport will be required due to the nature of the shifts.
Please send an up-to-date copy of your Curriculum Vitae.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy.
We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK.
Operations Manager - Hotel
Posted 9 days ago
Job Viewed
Job Description
Operations Manager, required for a hotel in South East Kent.
AsOperationsManager, you will be responsible for the smooth day to day running of this hotel along with your team.
For the opportunity ofOperationsManager , our client is looking for a good all-rounder, however the focus is to include a strong background from within food and beverage service departments along with bedroom sales and administration. Financial awareness, budgeting and development of sales are essential along with excellent communication and organisational skills.
This role will suit a candidate who seeks career progression or perhaps you are currently holding a role as a hotel Operations Manager / Deputy Hotel Manager seeking a new opportunity, from within a hotel / boutique hotel.
AsOperationsManager , you will need to be hands on, on the floor during the busy service times, driving standards forward and ensuring systems and procedures are in place and followed to ensure customer satisfaction and company objectives fulfilled, adhering to and ensuring statutory regulations are met.
You will be involved with the day to day supervision of your team to also include, recruitment, development, discipline, training and coaching, focussing on strong leadership skills, to ensure standards and service levels are maintained and further developed. Duty management will also form part of your duties leading from the front which, will include working on the traditional busy shifts at this hotel, which are a Friday, Saturday and Sunday and the remainder of the time you will have time to focus on your admin / office whilst on duty.
Salary forOperationsManager , is given as Competitive, working 5 days over 7. Please advise your salary expectations. Live out only. Transport will be required due to the nature of the shifts.
Please send an up-to-date copy of your Curriculum Vitae.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy.
We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK.
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Assistant Operations Manager - Hotel
Posted 6 days ago
Job Viewed
Job Description
Fantastic opportunity for a motivated and passionate Assistant Operations Manager to support this 5* luxury hotel group across all their sites.
The hotel collection has properties mainly across the Highlands of Scotland with standards at 5* level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed.
In this unique role, you will be
* Working alongside Management in supporting/running of properties
* Covering long term absences as well as staff shortages
* Taking responsibilities for management of staff
* Involved in training and development
* Hands on in all areas including day to day operations
* Liaising with guests and ensuring guest satisfaction is more than exceeded
As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties.
You as our ideal candidate, would be
* an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history
* experienced with working knowledge within a 5* or (minimum) 4* hotels
* attentive to detail with exceptional customer service skills
* able to resolve any issues in a logical and practical manner
* able to work under pressure whilst remaining calm and reasonable
* hands on and able to jump in where needed
* flexible and willing with a positive, can do attitude
* happy to stay away from home for up to 4 nights a week
* have your own transport as most properties are located in the Highlands
This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately.
INDLP
Assistant Operations Manager - Hotel
Posted 9 days ago
Job Viewed
Job Description
Fantastic opportunity for a motivated and passionate Assistant Operations Manager to support this 5* luxury hotel group across all their sites.
The hotel collection has properties mainly across the Highlands of Scotland with standards at 5* level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed.
In this unique role, you will be
* Working alongside Management in supporting/running of properties
* Covering long term absences as well as staff shortages
* Taking responsibilities for management of staff
* Involved in training and development
* Hands on in all areas including day to day operations
* Liaising with guests and ensuring guest satisfaction is more than exceeded
As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties.
You as our ideal candidate, would be
* an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history
* experienced with working knowledge within a 5* or (minimum) 4* hotels
* attentive to detail with exceptional customer service skills
* able to resolve any issues in a logical and practical manner
* able to work under pressure whilst remaining calm and reasonable
* hands on and able to jump in where needed
* flexible and willing with a positive, can do attitude
* happy to stay away from home for up to 4 nights a week
* have your own transport as most properties are located in the Highlands
This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately.
INDLP
Customer Service
Posted 8 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat
- Assist customers with product information, order status, and account management
- Resolve customer complaints and issues with empathy and efficiency
- Process returns, exchanges, and refunds according to company policies
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.