904 Hotel Operations jobs in the United Kingdom
Hotel Operations Supervisor
BT3 9DL Belfast, Northern Ireland
£30000 Annually
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Job Description
Our client, a renowned boutique hotel nestled in the heart of Belfast, Northern Ireland, UK , is seeking an experienced and dynamic Hotel Operations Supervisor to oversee daily hotel operations and ensure exceptional guest experiences. This is a hands-on role requiring strong leadership skills and a passion for hospitality. The successful candidate will be responsible for managing various departments, including front desk, housekeeping, and food & beverage, ensuring seamless service delivery and adherence to the highest standards of quality and efficiency.
Key responsibilities include supervising and motivating a diverse team of hospitality professionals, managing staff schedules, and conducting performance evaluations. You will be instrumental in resolving guest complaints and ensuring that all guest needs are met promptly and courteously. The Hotel Operations Supervisor will also oversee inventory management, maintain operational budgets, and implement cost-control measures. A thorough understanding of hotel management systems, front-of-house operations, and health & safety regulations is essential. This role requires excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. You will work closely with the Hotel Manager to drive service excellence and achieve operational goals.
Key Responsibilities:
Key responsibilities include supervising and motivating a diverse team of hospitality professionals, managing staff schedules, and conducting performance evaluations. You will be instrumental in resolving guest complaints and ensuring that all guest needs are met promptly and courteously. The Hotel Operations Supervisor will also oversee inventory management, maintain operational budgets, and implement cost-control measures. A thorough understanding of hotel management systems, front-of-house operations, and health & safety regulations is essential. This role requires excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. You will work closely with the Hotel Manager to drive service excellence and achieve operational goals.
Key Responsibilities:
- Supervise and coordinate the daily operations of the hotel, including front desk, housekeeping, and F&B.
- Lead, train, and motivate a team of hotel staff to ensure high service standards.
- Manage staff scheduling, payroll, and performance reviews.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure compliance with health, safety, and hygiene regulations.
- Oversee inventory management and control operational costs.
- Implement and monitor service quality standards to enhance guest satisfaction.
- Assist in the development and execution of operational strategies and promotions.
- Collaborate with department heads to ensure efficient workflow and interdepartmental communication.
- Maintain a professional and welcoming atmosphere for guests and staff.
- Proven experience in a supervisory or management role within the hospitality industry, preferably in hotels.
- Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
- Excellent leadership, team management, and interpersonal skills.
- Proficiency in hotel management software (PMS).
- Knowledge of health and safety regulations in the hospitality sector.
- Ability to handle stressful situations and resolve conflicts effectively.
- Strong organizational and problem-solving abilities.
- Excellent communication and customer service skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A passion for providing exceptional guest experiences.
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0
Hotel Operations Manager
CB2 1SN Cambridge, Eastern
£40000 Annually
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Job Description
Our client, a well-regarded establishment in the Hospitality & Tourism sector, is seeking a dedicated and experienced Hotel Operations Manager. This position is fully remote, allowing for flexible working arrangements. You will be responsible for ensuring the smooth and efficient day-to-day running of the hotel, overseeing various departments to deliver exceptional guest experiences and maintain high operational standards. This role requires a leader who can inspire teams and manage resources effectively from a distance.
Responsibilities:
Responsibilities:
- Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, controlling costs and maximising revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, and mentor hotel staff, fostering a positive and productive work environment.
- Handle guest complaints and resolve issues promptly and professionally to ensure guest satisfaction.
- Conduct regular performance reviews and provide feedback to staff.
- Collaborate with the marketing and sales teams to drive occupancy rates and revenue.
- Implement and monitor quality control measures across all hotel services.
- Manage inventory and procurement of supplies for all operational departments.
- Stay informed about industry trends and best practices to continuously improve hotel operations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations, with a proven track record of success.
- Strong understanding of hotel operations, including front desk, F&B, housekeeping, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Ability to manage budgets, control costs, and drive revenue.
- Problem-solving skills and the ability to handle pressure in a fast-paced environment.
- Knowledge of health and safety regulations within the hospitality industry.
- Strong organisational and time management skills.
- Ability to work independently and motivate a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Manager
LE1 6AN Leicester, East Midlands
£45000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to lead and oversee all aspects of hotel operations in a fully remote capacity, focusing on strategic management and performance optimisation rather than on-site presence. This unique role requires a visionary leader who can drive excellence in guest services, manage departmental performance remotely, and implement innovative strategies to enhance profitability and guest satisfaction across multiple properties or for a specific brand. You will be responsible for setting operational standards, managing budgets, optimising resource allocation, and ensuring the highest levels of quality and service delivery. The ideal candidate will possess a strong background in hospitality management, exceptional leadership abilities, and a proven track record of success in driving operational efficiency and revenue growth. As a remote-first role, you will leverage technology to manage teams, monitor performance, and engage with stakeholders, requiring excellent digital communication and project management skills. This is a rare opportunity to shape the operational future of a hospitality brand from a flexible, remote setting. You will collaborate closely with senior management, marketing, and sales teams to align operational strategies with broader business goals. The ability to analyse performance data, identify trends, and implement data-driven decisions is crucial. You will be instrumental in developing training programs and ensuring compliance with industry regulations and company policies. This position demands a proactive approach, outstanding problem-solving capabilities, and the ability to inspire and motivate teams from a distance. Join a progressive company that embraces remote work and offers significant opportunities for professional growth and impact. The successful candidate will be adept at fostering a culture of continuous improvement and service excellence. Strategic planning for future expansion and operational enhancements will be a key focus. You will ensure seamless coordination between various hotel departments, even without direct on-site supervision.
Responsibilities:
Responsibilities:
- Oversee and manage all day-to-day hotel operations from a remote perspective.
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Manage departmental budgets, controlling costs and maximising revenue.
- Lead, motivate, and manage remote hotel management teams across various properties.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Ensure adherence to all company policies, procedures, and industry standards.
- Collaborate with sales and marketing to align operational efforts with business objectives.
- Drive initiatives for operational efficiency and service innovation.
- Analyse performance reports and provide strategic recommendations to senior leadership.
- Foster a positive and productive remote work environment for all staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with a significant portion in operations leadership.
- Proven track record of success in driving operational excellence and profitability in the hospitality industry.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in hotel management software and remote collaboration tools.
- Demonstrated ability to manage budgets and control costs effectively.
- Experience in developing and implementing operational strategies.
- Ability to work independently and manage multiple priorities in a remote setting.
- Understanding of the hospitality market and current industry trends.
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2
Hotel Operations Manager
LE1 5XX Leicester, East Midlands
£45000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of a prominent hotel located in the heart of **Leicester, Leicestershire, UK**. This is an exceptional opportunity for a hospitality professional passionate about delivering unparalleled guest experiences and driving operational excellence.
As the Hotel Operations Manager, you will be responsible for ensuring the seamless functioning of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will lead and motivate a diverse team of staff, implement effective operational strategies, and maintain the highest standards of service quality and guest satisfaction. Your role will be critical in upholding the hotel's reputation and financial performance.
Key Responsibilities:
As the Hotel Operations Manager, you will be responsible for ensuring the seamless functioning of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will lead and motivate a diverse team of staff, implement effective operational strategies, and maintain the highest standards of service quality and guest satisfaction. Your role will be critical in upholding the hotel's reputation and financial performance.
Key Responsibilities:
- Direct and manage all hotel operations to achieve maximum guest satisfaction and profitability.
- Oversee the performance of all department heads, providing guidance and support to ensure they meet their objectives.
- Develop and implement operational policies and procedures to enhance efficiency and service delivery.
- Manage departmental budgets, controlling costs and maximizing revenue streams.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement measures to address any concerns and improve the overall guest experience.
- Recruit, train, and develop hotel staff to foster a high-performance culture.
- Collaborate with the General Manager on strategic planning and business development initiatives.
- Maintain strong relationships with suppliers and service providers.
- Conduct regular inspections of hotel facilities to ensure they are well-maintained and meet brand standards.
- Implement effective inventory management and cost control measures for all operational departments.
- Represent the hotel at local events and build community relationships.
- Proven experience as an Operations Manager, Assistant General Manager, or in a similar senior hotel management role.
- Strong understanding of hotel operations across all departments.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, control costs, and drive revenue.
- Proficiency in hotel management software and systems.
- A passion for delivering exceptional customer service.
- Strong problem-solving abilities and the capacity to handle pressure effectively.
- A degree in Hospitality Management or a related field is preferred.
- Knowledge of local market trends and competitor activities.
- Flexibility to work varied shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
SR1 2NP Sunderland, North East
£38000 Annually
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Posted today
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Job Description
Our client, a highly reputable hotel group, is looking for an experienced and dynamic Hotel Operations Manager to oversee the comprehensive daily operations of their premier establishment. This is a critical on-site role, essential for delivering exceptional guest experiences and ensuring the smooth running of all hotel departments. The Operations Manager will be responsible for managing Front Office, Food & Beverage, Housekeeping, and Banqueting services, ensuring adherence to brand standards, operational efficiency, and financial targets. You will lead and motivate a diverse team, implement operational improvements, manage budgets, and ensure compliance with health, safety, and hygiene regulations. Exceptional leadership, organizational skills, and a passion for hospitality are paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring seamless service delivery and guest satisfaction.
- Lead, motivate, and develop a team of department heads and operational staff.
- Implement and maintain high standards of service, cleanliness, and presentation across the hotel.
- Manage departmental budgets, controlling costs and maximizing revenue opportunities.
- Develop and execute strategies to enhance guest experience and loyalty.
- Ensure compliance with all health, safety, and hygiene regulations and company policies.
- Manage inventory and procurement for operational supplies, ensuring cost-effectiveness.
- Oversee the planning and execution of banquets, conferences, and events.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with the Sales & Marketing and Revenue Management teams to achieve business objectives.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Identify opportunities for operational improvements and implement best practices.
- Ensure efficient staffing levels across all departments.
Qualifications:
- Proven experience as an Operations Manager or in a senior management role within the hospitality industry (hotel operations preferred).
- Strong understanding of Front Office, F&B, Housekeeping, and Banqueting operations.
- Demonstrated leadership and team management skills.
- Excellent financial acumen, including budget management and P&L responsibility.
- Strong problem-solving and decision-making abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency in hotel management software (PMS) and operational systems.
- A degree in Hospitality Management or a related field is advantageous.
- Ability to work under pressure and manage multiple priorities effectively.
- A passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
BD1 1AA Bradford, Yorkshire and the Humber
£35000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day running of their esteemed establishment. This is a hands-on role, crucial for ensuring seamless guest experiences and efficient operational management. You will be responsible for leading various departments, including front desk, housekeeping, food and beverage, and maintenance, to maintain the highest standards of service and guest satisfaction. The ideal candidate will have a proven track record in hospitality management, exceptional leadership skills, and a keen eye for operational detail. You will be instrumental in developing and implementing operational strategies to enhance efficiency, profitability, and guest loyalty. Key responsibilities include managing staff performance, overseeing budgets, ensuring compliance with health and safety regulations, and resolving guest issues promptly and effectively. You will also play a significant role in staff training and development, fostering a positive and high-performing work environment. Strong communication, interpersonal, and problem-solving skills are essential for this role. You will work closely with the General Manager and other stakeholders to achieve the hotel's strategic goals. Experience in managing diverse teams and a passion for delivering outstanding customer service are paramount. This is an excellent opportunity for a dedicated hospitality professional to advance their career.
Responsibilities:
Responsibilities:
- Oversee and manage the daily operations of the hotel across all departments.
- Ensure the highest standards of guest service and satisfaction are maintained.
- Lead, train, and motivate departmental teams to achieve operational excellence.
- Manage departmental budgets and control operational costs effectively.
- Implement and enforce hotel policies, procedures, and service standards.
- Monitor and ensure compliance with health, safety, and hygiene regulations.
- Resolve guest complaints and issues promptly and professionally.
- Collaborate with the General Manager and other senior staff to develop and implement strategic initiatives.
- Conduct regular inspections of the hotel facilities to ensure quality and standards.
- Manage inventory and ensure adequate supplies for all operational needs.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- Minimum of 5 years of experience in hotel management or operations, with at least 2 years in a supervisory or managerial role.
- Proven experience managing multiple hotel departments.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Knowledge of hospitality industry best practices and relevant regulations.
- Proficiency in property management systems (PMS) and other hotel software.
- Ability to work effectively under pressure and manage multiple priorities.
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5
Hotel Operations Director
LS1 2TR Leeds, Yorkshire and the Humber
£75000 Annually
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Posted today
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Job Description
Our client, a distinguished establishment within the Hospitality & Tourism sector, is seeking a seasoned and strategic Hotel Operations Director to lead their flagship property in Leeds, West Yorkshire, UK . This senior leadership role is responsible for overseeing all day-to-day hotel operations, ensuring the delivery of exceptional guest experiences and maximising profitability. You will manage and mentor department heads across Front Office, Food & Beverage, Housekeeping, and Maintenance, fostering a culture of excellence, efficiency, and teamwork. Key responsibilities include developing and implementing strategic initiatives to enhance operational performance, managing budgets and financial controls, driving revenue growth, and maintaining the highest standards of service quality and guest satisfaction. The ideal candidate will have a comprehensive background in hotel management, with a proven track record of success in a similar director-level position. Extensive experience in luxury hotel operations, coupled with strong financial acumen and a deep understanding of hotel marketing, sales, and revenue management strategies, is essential. You must possess exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse workforce. A passion for hospitality, a keen eye for detail, and a commitment to exceeding guest expectations are paramount. This is a demanding yet rewarding opportunity to shape the success of a premier hotel destination and drive its reputation for outstanding service and quality.
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6
Hotel Operations Manager
S1 2AB Sheffield, Yorkshire and the Humber
£50000 Annually
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Posted today
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Job Description
Our client is looking for a dynamic and experienced Hotel Operations Manager to join their fully remote team, overseeing operations for their properties across the UK. This is a unique opportunity to leverage your expertise in hospitality management from anywhere within the country. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all managed hotels. Key responsibilities include developing and implementing operational strategies, setting performance targets for hotel teams, and monitoring key performance indicators such as occupancy rates, revenue, and guest feedback. You will work closely with hotel general managers and department heads, providing guidance, support, and driving best practices in areas such as front desk operations, housekeeping, food and beverage, and facilities management. The ideal candidate will have a strong track record in hotel management, with extensive experience in a senior operational role. Excellent leadership, communication, and problem-solving skills are paramount, as is a deep understanding of the hospitality industry and current market trends. You must be adept at managing budgets, controlling costs, and identifying opportunities for revenue enhancement. The ability to inspire and motivate teams in a remote environment, fostering a culture of service excellence, is crucial. This role requires a strategic thinker with a passion for delivering exceptional guest experiences and driving business success. The target location for this role is Sheffield, South Yorkshire, UK , but the position is entirely remote, allowing you to work from anywhere in the UK. We are seeking a leader dedicated to elevating the standards of hotel operations.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
EH1 2AA Edinburgh, Scotland
£45000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and experienced Hotel Operations Manager to oversee the day-to-day running of a premier establishment in the heart of Edinburgh, Scotland, UK . This role requires a dynamic leader who can ensure exceptional guest experiences, optimize operational efficiency, and drive revenue growth. You will manage various departments, including front desk, housekeeping, food and beverage, and events, fostering a positive and productive work environment for your team. This is a fantastic opportunity for an individual with a proven track record in hospitality management to take on a challenging and rewarding position with hybrid working flexibility.
Key Responsibilities:
Key Responsibilities:
- Direct and coordinate all hotel operations to ensure guest satisfaction and service excellence.
- Develop and implement strategies to improve operational efficiency and cost management.
- Manage departmental budgets, forecasts, and financial performance.
- Oversee staffing levels, recruitment, training, and performance management of hotel staff.
- Ensure compliance with all health, safety, and hygiene regulations.
- Maintain high standards of service quality across all guest touchpoints.
- Develop and execute sales and marketing initiatives to attract and retain guests.
- Manage relationships with suppliers and vendors.
- Handle guest feedback and resolve complaints promptly and professionally.
- Collaborate with the General Manager on strategic planning and business development.
- Implement and monitor hotel policies and procedures.
- Drive initiatives to enhance guest loyalty and repeat business.
- Oversee event planning and execution to ensure seamless delivery.
- Stay updated on industry trends and best practices in hospitality management.
- Contribute to a positive and motivated team culture.
- Proven experience in a senior management role within the hotel or hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, including front office, F&B, and housekeeping.
- Demonstrated ability in budget management, financial planning, and P&L responsibility.
- Proficiency in hotel management software and systems.
- A customer-centric approach with a passion for delivering outstanding service.
- Ability to work effectively under pressure and manage multiple priorities.
- Knowledge of marketing and sales strategies within the hospitality sector.
- Problem-solving skills and the ability to make sound decisions.
- Flexibility to work varied hours, including evenings and weekends, with a hybrid working arrangement.
- A degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
NE1 4DP Newcastle upon Tyne, North East
£40000 Annually
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Our client, a prestigious hotel renowned for its exceptional service and prime location, is seeking a proactive and experienced Hotel Operations Manager to oversee the day-to-day running of their establishment in **Newcastle upon Tyne, Tyne and Wear, UK**. This vital role ensures the smooth and efficient operation of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Banqueting. You will be responsible for maintaining the highest standards of guest satisfaction, driving operational efficiency, and managing staff performance to ensure an unparalleled guest experience. The ideal candidate will possess strong leadership skills, a deep understanding of hotel operations, and a proven track record in staff management and cost control within the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring seamless service delivery and adherence to brand standards.
- Manage and motivate a diverse team of hotel staff, fostering a positive work environment and promoting professional development.
- Ensure exceptional guest satisfaction by monitoring service quality, addressing guest concerns promptly, and implementing service improvement initiatives.
- Develop and implement operational strategies to enhance efficiency, profitability, and guest loyalty.
- Control operational costs, manage budgets, and optimise resource allocation across departments.
- Ensure compliance with all health, safety, and hygiene regulations.
- Collaborate with department heads to set performance goals and monitor progress.
- Participate in recruitment, training, and performance management of hotel staff.
- Liaise with suppliers and external vendors to ensure timely delivery of goods and services.
- Maintain and enhance the hotel's reputation for quality and service excellence.
- Contribute to strategic planning and business development initiatives.
- Manage inventory and stock levels for all operational supplies.
- Prepare and present operational reports to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel management, with at least 3 years in an operations management role.
- Proven leadership and team management skills within the hospitality sector.
- In-depth knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Banqueting.
- Strong financial acumen, with experience in budgeting, cost control, and P&L management.
- Excellent customer service and interpersonal skills.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Excellent communication and presentation skills.
- Flexibility to work varied shifts, including weekends and public holidays, as required.
This advertiser has chosen not to accept applicants from your region.
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