992 Home Advisor jobs in the United Kingdom

Home Admissions Advisor
Competitive salary dependent on experience plus commission
Full Time Hours

A Top 20 Care Home Group 2024!

Awarded ‘One Of The UK’s Best Companies To Work For’

Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state-of-the-art facilities, which include 66 large en-suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon.

We have an exciting opportunity as we are adding an additional Home Admissions Advisor to our team.  We are looking for an ambitious, dedicated and compassionate sales person who will work alongside our current Home Admissions Advisor ensuring the effective daily operation of Sales and Marketing whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue.

You will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.

Our HAA's are expected to promote the homes at all times and to carry out external business development, establishing community and professional links.

Main Responsibilities:

• Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.

• Co-ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.

• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
• Develop new contacts and maintain regular and close contacts with all key care influences.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

Person Specification

• This role involves working very closely with the General Manager. You will need to be decisive, self-motivated, proactive, flexible and adaptable. Confident and enthusiastic with a desire to excel in all areas.  You will need to possess the ability to prioritise your workload and be able to work under pressure.  The ability to communicate and manage interpersonal relationships, including influencing skills is essential.

• Proactively generating leads
• Building relationships with potential customers
• Listening to the needs of customers
• Influencing leads and completing sales to meet your communicated sales targets.

• Generous uncapped commission package
• Accommodation available if required for the right candidate 

• Proactively generating holiday home sales leads
• Building relationships with potential customers
• Listening to the needs of customers
• Influencing leads and completing caravan and lodge sales to meet your communicated sales targets.

• Proactively generating leads
• Building relationships with potential customers
• Listening to the needs of customers
• Influencing leads and completing sales to meet your communicated sales targets.

• Generous uncapped commission package
• Accommodation available if required for the right candidate 

• Proactively generating holiday home sales leads
• Building relationships with potential customers
• Listening to the needs of customers
• Influencing leads and completing caravan and lodge sales to meet your communicated sales targets.

Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.

You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.

You should have:

A customer first mindset and strong communication skills

Positivity, energy, and the ability to manage your own workload.

Team spirit and resilience when dealing with challenging queries.

Experience in customer service.

Our client will offer

There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.

Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.

This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.

Apply today for this career role

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
li>Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

Job Description:

An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.

• Provide Customer First service and support for all account related issues.
• Use of IT Service Management tools to track and record customer incidents and requests.
• Apply excellent written, digital, and oral communication skills.
• Work on antech forward customer support team assisting users both local and remote.
• Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
• Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
• Create and document routine IT processes and procedures in accordance with our knowledge management process.
• Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
• Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
• Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
• 2-3 years experience

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.