852 Hospitality Management jobs in the United Kingdom

• Develop and refine innovative menu concepts and culinary offerings.
• Ensure the highest standards of food quality, taste, and presentation.
• Oversee menu engineering, costing, and profitability analysis.
• Source premium ingredients and establish strong supplier relationships.
• Develop and implement best practices for food safety and sanitation virtually.
• Create and deliver virtual training programs for kitchen teams.
• Conduct remote assessments of kitchen operations and provide improvement recommendations.
• Stay abreast of global culinary trends and emerging technologies.
• Manage food waste reduction initiatives.
• Collaborate with marketing and operations teams on culinary branding and promotions.

• Extensive experience as an Executive Chef or Senior Sous Chef in reputable establishments.
• Proven track record of menu development and culinary innovation.
• In-depth knowledge of various cuisines and cooking techniques.
• Strong understanding of food safety standards (e.g., HACCP).
• Experience in P&L management, menu costing, and budget control.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in digital collaboration tools and remote management software.
• Creative flair and a passion for gastronomic excellence.
• Ability to work independently and manage multiple projects in a remote setting.
• Culinary degree or equivalent professional qualification is highly desirable.

• Developing and implementing dynamic pricing strategies and inventory management across multiple distribution channels.
• Conducting market analysis, competitor benchmarking, and demand forecasting to identify opportunities and potential threats.
• Utilizing revenue management systems (RMS) and data analytics tools to optimize room rates, promotions, and stay restrictions.
• Collaborating with hotel General Managers and Directors of Sales to set annual and monthly revenue targets and budgets.
• Monitoring and analyzing key performance indicators (KPIs) such as RevPAR, occupancy, ADR, and market share.
• Developing and executing tactical and strategic revenue management plans to drive profitability.
• Providing training and guidance to on-site hotel teams on best practices in revenue management.
• Identifying emerging market trends and adapting strategies accordingly.
• Reporting on revenue performance to senior leadership and stakeholders.
• Exploring new revenue streams and optimizing existing ones.

• Develop and execute comprehensive revenue management strategies to optimise occupancy, average daily rate (ADR), and overall revenue across all properties.
• Conduct in-depth market analysis, competitive benchmarking, and demand forecasting to inform pricing decisions.
• Implement and manage dynamic pricing models and inventory controls across all distribution channels.
• Collaborate closely with Sales, Marketing, and Operations teams to align strategies and ensure cohesive execution.
• Utilise revenue management systems (RMS) and other analytical tools to identify trends, opportunities, and potential risks.
• Develop and deliver regular performance reports and strategic recommendations to senior leadership.
• Lead, mentor, and develop a team of revenue management professionals.
• Stay abreast of industry best practices, emerging technologies, and competitor activities.
• Develop and manage the annual revenue management budget.
• Drive a culture of continuous improvement and data-driven decision-making within the revenue management function.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field. Master's degree is a plus.
• Minimum of 7 years of progressive experience in revenue management within the hospitality industry, with at least 3 years in a leadership role.
• Demonstrated success in driving revenue growth and profitability in a multi-property environment.
• Expertise in using various Revenue Management Systems (RMS), PMS, and data analysis tools.
• Strong understanding of forecasting methodologies, pricing strategies, and inventory management.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to lead and motivate a remote team.
• Adaptable and results-oriented, with the ability to thrive in a fast-paced, remote setting.

• Developing and executing dynamic pricing strategies to optimise occupancy and average daily rate (ADR).
• Conducting comprehensive market and competitor analysis to identify market trends and opportunities.
• Utilising demand forecasting models to predict future occupancy and revenue performance.
• Managing room inventory across all distribution channels to ensure optimal availability and pricing.
• Working closely with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Analysing performance data, identifying key drivers of revenue, and providing actionable recommendations.
• Implementing and managing revenue management systems and tools.
• Preparing regular reports on revenue performance, forecasts, and strategic initiatives for senior management.
• Identifying opportunities for incremental revenue beyond room sales, such as F&B and ancillary services.
• Staying abreast of the latest revenue management techniques, technologies, and best practices in the hospitality sector.
• Training and mentoring junior revenue management staff where applicable.

• Develop and implement effective pricing and inventory management strategies to optimize revenue.
• Analyze market trends, competitor pricing, and historical data to forecast demand accurately.
• Monitor booking pace, occupancy levels, and average daily rates (ADR), identifying opportunities for improvement.
• Collaborate with Sales, Marketing, and Operations teams to align revenue strategies with overall business objectives.
• Utilize revenue management systems and tools to analyze performance and generate reports.
• Identify and exploit new revenue streams and upselling opportunities.
• Conduct regular performance reviews and provide actionable recommendations to stakeholders.
• Prepare daily, weekly, and monthly revenue reports for management.
• Stay updated on industry best practices and emerging trends in revenue management.
• Contribute to the development and refinement of forecasting models.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 3 years of experience in revenue management, preferably within the hospitality or tourism industry.
• Strong analytical and quantitative skills with a proven ability to interpret complex data sets.
• Proficiency in using revenue management software (e.g., IDeaS, Duetto, RateGain) and MS Excel.
• Excellent understanding of pricing strategies, forecasting techniques, and market analysis.
• Strong communication and interpersonal skills, with the ability to present findings clearly.
• Ability to work effectively both independently and as part of a team.
• Knowledge of hotel operations or tourism market dynamics is a plus.
• Detail-oriented with a proactive approach to problem-solving.

• Developing and implementing innovative revenue management strategies to optimize occupancy and average daily rate (ADR).
• Leading the forecasting process to accurately predict demand and adjust pricing and inventory accordingly.
• Analyzing market trends, competitor activities, and customer behaviour to identify opportunities and threats.
• Collaborating with hotel operations, sales, and marketing teams to align revenue strategies with business objectives.
• Managing and optimizing the implementation of revenue management systems and tools.
• Developing and delivering training programs for hotel teams on revenue management best practices.
• Reporting on key performance indicators (KPIs) and providing actionable insights to senior management.
• Conducting regular performance reviews and audits of revenue management practices.
• Staying abreast of new technologies and industry best practices in revenue management.
• Leading and mentoring a remote team of revenue analysts.

Join us as a Senior Personal Banker in Chester or Birkenhead

• You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
• We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
• This job does not meet Skilled Worker visa sponsorship requirements

As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you'll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you'll be:

• Meeting and supporting customers via video banking from home or face to face in a branch
• Conducting Financial Health checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You'll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We'll also be looking for you to demonstrate:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 36 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

CUSTOMER SERVICE & OPERATIONS ASSISTANT

Job type:

Freelance, part-time

(12 hours per week)

Location:

Remote

Job Structure:

We are looking for someone who can be available ideally at the beginning and the

end of the day for two days a week

About the brand:

Founded by fashion journalist and broadcaster Louise Roe, Sharland England creates

beautiful, hand-crafted rattan furniture, ceramics, linens and glassware. Louise designs

Sharland England's collection with a nostalgic nod to a bygone, charming era of entertaining.

Every item is handcrafted by experienced artisans around the world, from Italy and Portugal, to India, Java and Colombia. Named after her great-grandmother, who lived in Buenos Aires and was the consummate hostess, Sharland England blends informality with elegance, making home feel curated, layered, and warm.

How will you make an impact?

As Customer Service & Operations Associate, you will be the first point of contact for our

customers looking for help placing or tracking their orders, styling their items, or opening a

trade account with us. You will also work closely with representatives from our dropshipper

partners to ensure customer satisfaction across all channels. We are looking for a team

member who will uphold the values of the brand in their interactions with customers, and

who can drive value for the business through forging relationships with key customers &

long-term partners.

The role:

Customer Service

• You'll be the first point of contact for retail and trade customer order queries, offering

support via email and occasionally phone.

• You'll be the day-to-day contact for our dropshipper partners for any issues relating to

their orders or customers.

• You'll take care of VIP customers, looking for ways we can go above and beyond in

our service.

• You'll represent the brand, aiming to grow brand love through your interactions with

customers (both retail and trade).

• We're always improving - you'll help us identify ways to be more effective and provide

even more exceptional customer experiences.

Operations

• Work closely with our warehouse to ensure all orders are shipped in a timely manner.
• Carry out backend order management, plus some order inputting as needed.
• Process customer return in Shopify.
• Support in troubleshooting operational issues relating to shipping/carriers, and

inventory management, duties charges etc

Skills and values we are looking for:

• Excellent communication skills, both written and verbal.
• A passion for providing excellent customer experiences
• Customer service experience is helpful, but we are open to candidates who have

worked in other careers with transferable skills.

• Proficiency with online platforms generally - CMS experience is desirable
• Experience of using customer service management systems such as Gorgias or Zendesk are preferable but not essential
• Confidence in basic Excel work is preferable
• Self-motivated with a positive attitude and the ability to work independently.
• A passion for interiors and an interest in the homeware industry

Benefits:

• As a small brand, we are nimble and growing; it's an exciting time to join the team

and grow with us.

• This role is remote. (Occasionally, we may hold team days in central London.)
• Enjoy a staff discount on products.
• Be part of a small team that works closely together and places importance on having a

kind, collaborative, and constructive working environment.

• Salary dependent on role fit & experience.

Please ensure you have read the job type & hours structure at the beginning of the ad

Role Overview:

The Multilingual Customer Experience Consultant is responsible for delivering exceptional customer support across multiple channels including phone, email, and live chat. This role requires fluency in both German and English and involves handling customer queries with professionalism and empathy.

Key Responsibilities:

- Respond promptly and professionally to customer enquiries via phone, email, and chat.

- Maintain high standards of customer satisfaction and service quality.

- Collaborate with team leaders and colleagues to meet client expectations.

- Represent the company professionally in all communications.

- Continuously seek ways to improve performance and customer experience.

- Work flexibly within the designated shift hours.

Skills & Experience:

- Excellent telephone manner and communication skills.

- Strong numeracy and literacy.

- Good analytical and problem-solving abilities.

- Previous experience in customer service or call centre (desirable).

- Fluency in German and English.

Training & Development:

- Full training provided including systems and interpersonal skills.

- Opportunities for career progression and additional responsibilities.

Benefits:

- Hybrid working model (80% remote)

- Supportive team environment

- Performance-based bonuses

- Opportunities for growth and development

Core Values:

- Customer-Centric Excellence

- Trust and Transparency

- Continuous Improvement

- Team Empowerment

- Prosperity

Position in Organisation:

Reports to the Customer Experience Team Manager with support from nearby colleagues.

Operational Details:

- Contracted hours: 8.00am - 10.00pm, Monday to Sunday (flexibility required)

- Office presence required during client visits, training, and other business needs

Join a dynamic and fun team committed to delivering outstanding customer experiences and driving innovation in customer service.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.