374 Hospitality Operations jobs in the United Kingdom

Job Vacancy - Assistant Hospitality Operations Manager

Location - Alexandria (Loch Lomond)

Salary - 27644 - 29959 subject to experience

Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work.

As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team.

The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of 27644 - 29959 subject to experience, with an additional 5% supplement

Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University's reputation.

Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.

Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.

Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.

Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing.

Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.

Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.

Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members.

Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.

Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.

Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community.

Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.

Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.

Overnight sleeping arrangement to cover resident's emergency cover in the managers absence on leave periods (shared with others).

If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job Vacancy - Assistant Hospitality Operations Manager

Location - Alexandria (Loch Lomond)

Salary - 27644 - 29959 subject to experience

Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work.

As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team.

The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of 27644 - 29959 subject to experience, with an additional 5% supplement

Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University's reputation.

Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.

Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.

Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.

Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing.

Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.

Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.

Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members.

Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.

Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.

Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community.

Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.

Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.

Overnight sleeping arrangement to cover resident's emergency cover in the managers absence on leave periods (shared with others).

If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

• Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability across all managed properties.
• Oversee the day-to-day operations of various hospitality venues, including hotels, restaurants, and event spaces.
• Set operational standards and key performance indicators (KPIs), monitoring performance and implementing corrective actions as needed.
• Manage budgets, control costs, and drive revenue growth initiatives.
• Lead and mentor General Managers and operational teams, fostering a culture of excellence and continuous improvement.
• Ensure compliance with all health, safety, licensing, and legal regulations.
• Develop and maintain strong relationships with key stakeholders, suppliers, and industry partners.
• Oversee the implementation of new operational technologies and best practices.
• Conduct regular site visits (as required and feasible within a remote framework) and performance reviews.
• Drive innovation in guest services, operational processes, and product offerings.
• Develop strategic plans for expansion and new property openings.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. An MBA or equivalent advanced degree is a plus.
• Minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior operational leadership role (e.g., Director of Operations, Regional Manager).
• Demonstrated success in managing multiple hospitality venues and diverse operational functions.
• Strong financial acumen, including P&L management, budgeting, and forecasting.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to develop and execute strategic operational plans.
• Experience with hotel and restaurant management systems and technology.
• A deep understanding of guest service principles and operational best practices.
• Ability to travel as needed to support various properties.
• Resilience, adaptability, and the ability to thrive in a dynamic, remote-first environment.

• Ensuring high standards of service delivery and guest satisfaction.
• Managing and developing hotel or restaurant staff, including recruitment, training, and performance management.
• Overseeing inventory control, procurement, and cost management for supplies and F&B.
• Implementing and enforcing health, safety, and hygiene regulations.
• Developing and executing operational plans to achieve financial targets.
• Monitoring and analyzing key performance indicators (KPIs) for each venue.
• Maintaining strong relationships with suppliers, local authorities, and community partners.
• Driving initiatives to enhance brand reputation and customer loyalty.
• Troubleshooting and resolving operational issues promptly and effectively.
• Ensuring compliance with all legal and licensing requirements.
• Leading and motivating teams to achieve excellence in service and operational efficiency.

• Degree in Hospitality Management, Business Administration, Data Science, or a related field.
• Minimum of 4 years of experience in operations analysis, preferably within the hospitality or tourism industry.
• Proven ability to collect, analyze, and interpret complex operational and financial data.
• Strong proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Excellent understanding of key performance indicators (KPIs) in the hospitality sector.
• Strong problem-solving skills and a strategic mindset.
• Excellent written and verbal communication skills, with the ability to present findings effectively.
• Ability to work independently and manage multiple projects in a remote environment.

• Develop, implement, and manage operational policies and procedures to ensure high standards of service and efficiency.
• Oversee daily operations, including resource allocation, scheduling, and process optimization.
• Monitor key performance indicators (KPIs) and analyze operational data to identify areas for improvement.
• Implement strategies to enhance guest satisfaction and loyalty.
• Manage relationships with third-party vendors and service providers.
• Coordinate with marketing and sales teams to support promotional activities and ensure seamless service delivery.
• Develop and deliver training programs for operational staff to ensure consistent service quality.
• Handle and resolve customer escalations and complaints promptly and professionally.
• Stay informed about industry trends and best practices in hospitality operations.
• Contribute to the development of new hospitality concepts and service offerings.
• Manage budgets and control operational costs effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality operations management.
• Proven experience in optimizing operational processes and improving service quality.
• Strong understanding of hospitality industry standards, customer service best practices, and relevant technologies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using operational management software and tools.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Experience in (specific sector, e.g., hotel management, event planning, F&B) is a plus.
• A proactive and results-oriented approach to driving operational excellence.

• Directly managing and overseeing the daily operations of multiple hospitality venues, including restaurants, bars, and hotel services.
• Ensuring consistently high standards of guest service, satisfaction, and retention.
• Developing and implementing operational strategies to maximise revenue, control costs, and enhance profitability.
• Leading, motivating, and developing a large team of department heads and operational staff, fostering a positive and productive work environment.
• Managing budgets, forecasting expenses, and optimising resource allocation to meet financial targets.
• Ensuring compliance with all health, safety, hygiene, and licensing regulations.
• Implementing and maintaining quality control measures across all operational areas.
• Developing and executing marketing and promotional initiatives in collaboration with the marketing team.
• Managing inventory, procurement, and supplier relationships to ensure quality and cost-effectiveness.
• Handling guest feedback and resolving escalated issues promptly and professionally.
• Conducting regular performance reviews and implementing training programs to enhance staff skills and service quality.
• Staying abreast of industry trends and best practices to drive innovation and continuous improvement in operations.
• Collaborating with senior management to set strategic goals and objectives for the hospitality division.