1110 Hospitality Staff jobs in Durham

Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Hospitality with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!

We have a great opportunity available to join Novus, our prison education provider at HMP Holme House, working as a Hospitality Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.

Who are Novus?

Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.

Site Information

HMP Holme House located in Stockton-on-Tees, is a Category C men's prison. The team's aim is to create an environment in which staff and prisoners feel safe, and where causes of prison stress are minimised. The prison's mission is to provide a secure, safe, and rehabilitative environment that encourages positive change and prepares inmates for a successful reintegration into society.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.

Skills, Qualifications and Experience

To be successful in this role, you will need:

• Teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
• Level 2 qualification in Literacy and Numeracy
• Track record of creating stimulating, vibrant environments which are conducive to learning and motivational for learners
• Track record of achievement of quality targets
• Track record of producing accurate and timely reports
• Effective interpersonal and communication skills
• Ability to motivate and enthuse learners
• Organisational skills to prioritise workload to meet deadlines and targets
• Positive team working

Benefits

• 40 days annual leave plus 8 bank holidays
• 2 hours for wellbeing / personal development per week
• Significant Pension contributions
• Retail Discounts
• Employee Assistance Program
• Cycle to work scheme

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy.

The closing date for this job advert is 19/09/2025. However, sometimes the job advert may close early if we receive a good response!

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

• Oversee daily operations of hospitality venues.
• Manage and develop F&B, accommodation, and event services.
• Lead, train, and motivate operational staff.
• Ensure high standards of customer service and guest satisfaction.
• Manage inventory, costs, and supplier relationships.
• Implement health, safety, and hygiene protocols.
• Drive operational efficiency and profitability.

• Proven experience in a managerial role within the hospitality industry.
• Strong knowledge of hotel, restaurant, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Experience in staff management, training, and development.
• Financial acumen with experience in budgeting and cost control.
• Knowledge of health and safety regulations in the hospitality sector.
• Passion for delivering exceptional customer service.

• Supervising daily operations of the hospitality venue, ensuring high standards of service and customer satisfaction.
• Managing and motivating a team of hospitality staff, including front desk, waiting staff, and bar personnel.
• Overseeing food and beverage service, ensuring quality, presentation, and adherence to hygiene standards.
• Handling customer inquiries, complaints, and feedback effectively and professionally.
• Managing reservations and coordinating event logistics.
• Ensuring compliance with health, safety, and licensing regulations.
• Monitoring inventory levels for food, beverages, and supplies, placing orders as needed.
• Training new staff members and providing ongoing development for the team.
• Assisting with staff scheduling and ensuring adequate coverage during shifts.
• Implementing and upholding company policies and procedures.
• Maintaining the cleanliness and overall appearance of the venue.
• Conducting daily briefings with the team to communicate objectives and updates.

• Manage all aspects of event planning, from initial client contact to post-event evaluation.
• Develop and deliver creative and profitable event proposals and budgets.
• Oversee and coordinate all event logistics, including catering, AV, and staffing.
• Liaise with clients to ensure their needs and expectations are met and exceeded.
• Manage and motivate the events and hospitality team.
• Ensure high standards of customer service and guest satisfaction.
• Conduct venue show-rounds and promote event services.
• Collaborate with marketing teams to drive event bookings.
• Maintain up-to-date knowledge of industry trends and best practices.
• Ensure compliance with health, safety, and licensing regulations.

• Proven experience in event management or hospitality management.
• Demonstrated success in planning and executing a variety of events.
• Excellent understanding of catering and beverage management.
• Strong sales and client relationship management skills.
• Exceptional organisational and time-management abilities.
• Proficiency in event management software and MS Office Suite.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a hybrid capacity, balancing on-site and remote duties.
• A passion for delivering outstanding guest experiences.

• Manage all aspects of event planning and execution, ensuring seamless delivery from start to finish.
• Liaise directly with clients to understand their event requirements, vision, and budget.
• Develop creative and innovative event concepts, themes, and layouts.
• Source and manage relationships with vendors, suppliers, and contractors (e.g., caterers, florists, AV technicians).
• Create detailed event schedules, floor plans, and run sheets.
• Oversee event budgets, ensuring profitability and cost-effectiveness.
• Conduct site inspections and venue recces.
• Manage on-site event operations, including staffing, setup, and guest management.
• Ensure all events comply with health, safety, and licensing regulations.
• Handle client feedback and resolve any issues that may arise during or after events.
• Develop and maintain strong relationships with clients to encourage repeat business.
• Contribute to marketing efforts and sales strategies for the events department.

• Proven experience as an Events Manager or Senior Events Coordinator in the hospitality industry, preferably with a focus on luxury events.
• Exceptional organisational and multitasking abilities.
• Strong understanding of event planning principles, logistics, and supplier management.
• Excellent communication, interpersonal, and negotiation skills.
• Creative flair and a keen eye for detail and aesthetics.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• A customer-centric approach with a commitment to delivering outstanding service.
• Flexibility to work evenings and weekends as required by event schedules.

• Manage all aspects of event planning and execution, from initial client brief to post-event evaluation.
• Develop creative event concepts and proposals, ensuring they meet client objectives and budgets.
• Coordinate with internal departments, including catering, AV, and operations, to ensure seamless event delivery.
• Source and manage external vendors and suppliers, negotiating contracts and ensuring high service standards.
• Develop detailed event timelines, floor plans, and run sheets.
• Oversee event budgets, tracking expenses and ensuring profitability.
• Provide exceptional customer service to clients, building strong relationships and ensuring client satisfaction.
• Troubleshoot and resolve any issues that may arise during events, maintaining a calm and professional demeanor.
• Conduct post-event analysis, gathering feedback and identifying areas for improvement.
• Stay abreast of industry trends and best practices in event management.

• Proven experience in event management, preferably within the luxury hospitality or corporate sector.
• Strong understanding of event logistics, production, and budgeting.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Flexibility to work evenings and weekends as required for events.
• A degree in Hospitality Management, Marketing, or a related field is advantageous.
• Experience in managing a variety of event types, from small intimate gatherings to large-scale conferences.