Customer Service Advisor

Lincolnshire, East Midlands £12 Hourly Barker Ross

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Job Description

temporary

Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Customer Service Advisor to join their team as soon as possible!

The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.

This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of 12.21 per hour.

You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.

Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Duties of the role will include:-

Provide an exceptional customer service experience to all customers
Achieve your individual and team objectives and KPI targets
Correctly gather information, showing empathy and understanding to customer concerns
Recording data accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers
Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate
Comply to the PCI data security standards and protocols
Administrative duties as required

To be considered for the role, you should have the following:-

NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

LN6 9NH Lincoln, East Midlands PSC

Posted 3 days ago

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Job Description

contract

Customer Service Advisor Flexible Role | Full Training |

Are you looking for a friendly, flexible role with great earnings? Whether you come from retail, customer service, care work, cleaning, hospitality, sales, warehouse or driving, this role could be perfect for you!

As a Sales &Customer Service Advisor, youll connect with customers in person and help them discover our trusted homecare solutions.




WHJS1_UKTJ

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Corporate Customer Service Advisor

Lincolnshire, East Midlands £12 Hourly Barker Ross

Posted today

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Job Description

temporary

Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Corporate Customer Service Advisor to join their team as soon as possible!

The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.

This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of 12.21 per hour.

You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.

Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Duties of the role will include:-

Provide an exceptional customer service experience to all customers
Achieve your individual and team objectives and KPI targets
Correctly gather information, showing empathy and understanding to customer concerns
Recording data accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers
Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate
Comply to the PCI data security standards and protocols
Administrative duties as required

To be considered for the role, you should have the following:-

NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

This advertiser has chosen not to accept applicants from your region.

Sales And Customer Service

Newark on Trent, East Midlands £13 - £14 Hourly Future Prospects Group Ltd

Posted today

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Job Description

permanent, part time

Sales and Customer Service Executive
Newark, Part Time, Permanent (Home Working)
Circa 14 per hour (+ attractive commission)

THE ROLE

Our Newark based client is looking to appoint a driven, hard working and self-motivatedSales and Customer Service Executive to join their team on a part time, permanent basis - you will have the opportunity to work remotely (with a visit to the office once per month).

The successfulSales and Customer Service Executive will work with an established customer portfolio to convert a large quantity of warm and cold leads. Key responsibilities will include:

  • Outbound calling to customers
  • Processing orders on company system
  • Delivering high levels of customer service
  • End of day reporting with progress
  • Developing in-depth product knowledge
  • Working towards daily and weekly targets

THE CANDIDATE

The successfulSales and Customer Service Executive will be able to demonstrate the following skills and attributes:

  • Computer literacy
  • Self-motivated
  • Resilient
  • Great telephone manner
  • Experience working in a telephone-based role
  • Background of achieving targets

THE BENEFITS

  • Flexible hours
  • Hybrid working
  • Product discounts

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator - Lincoln

Lincolnshire, East Midlands GAP Group Ltd

Posted today

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Job Description

permanent

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

  • Processing all hire desk administration including customer and supplier queries
  • Managing a variety of small and national account orders in a fast-paced environment
  • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
  • Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
  • Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

  • Previous experience working within a high-volume hire desk role is desirable however full training would be provided
  • Excellent customer service skills
  • Effective communicator with strong organisational skills and attention to detail
  • Proficient IT skills with working knowledge of MS Office including Outlook and Excel
  • Strong team player with the ability to work to own initiative
  • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

  • Competitive salary and bonus scheme
  • Up to 25 days annual leave plus bank holidays
  • The option to buy up to 5 days additional leave
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator - Lincoln

LN1 Lincoln, East Midlands GAP Group Ltd

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

  • Processing all hire desk administration including customer and supplier queries
  • Managing a variety of small and national account orders in a fast-paced environment
  • Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
  • Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
  • Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

  • Previous experience working within a high-volume hire desk role is desirable however full training would be provided
  • Excellent customer service skills
  • Effective communicator with strong organisational skills and attention to detail
  • Proficient IT skills with working knowledge of MS Office including Outlook and Excel
  • Strong team player with the ability to work to own initiative
  • Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

  • Competitive salary and bonus scheme
  • Up to 25 days annual leave plus bank holidays
  • The option to buy up to 5 days additional leave
  • Contributory Pension Scheme
  • Life Assurance
  • Employee Welfare Fund (Company-funded social events)
  • Cycle to Work Scheme
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

This advertiser has chosen not to accept applicants from your region.

Sales And Customer Service

Newark on Trent, East Midlands Future Prospects Group Ltd

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Sales and Customer Service Executive
Newark, Part Time, Permanent (Home Working)
Circa 14 per hour (+ attractive commission)

THE ROLE

Our Newark based client is looking to appoint a driven, hard working and self-motivatedSales and Customer Service Executive to join their team on a part time, permanent basis - you will have the opportunity to work remotely (with a visit to the office once per month).

The successfulSales and Customer Service Executive will work with an established customer portfolio to convert a large quantity of warm and cold leads. Key responsibilities will include:

  • Outbound calling to customers
  • Processing orders on company system
  • Delivering high levels of customer service
  • End of day reporting with progress
  • Developing in-depth product knowledge
  • Working towards daily and weekly targets

THE CANDIDATE

The successfulSales and Customer Service Executive will be able to demonstrate the following skills and attributes:

  • Computer literacy
  • Self-motivated
  • Resilient
  • Great telephone manner
  • Experience working in a telephone-based role
  • Background of achieving targets

THE BENEFITS

  • Flexible hours
  • Hybrid working
  • Product discounts

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Resource Planner, Lincoln

LN5 7JE Lincoln, East Midlands Anglian Water

Posted 3 days ago

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Job Description

Job Title: Customer Service Resource Planner

Location: Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £25,000, rising to £26,000

Opportunity for hybrid working

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Do you have excellent customer service skills and an ability to prioritise your workload?

Are you looking to join a team who can offer excellent career progression opportunities?

If so, we may have the perfect role for you.

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

- Organise and prioritise tasks based on priority and resource availability

- Ensuring efficient allocation of resources and meeting customer expectations.

- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time

- Make informed decisions and adapt schedules in response to changing circumstances.

- Collaborate with team members to optimise resource allocation

- Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a planner?

- Good administration skills, with the ability to handle multiple tasks and work under pressure.

- Ability to work independently and as part of a team, demonstrating initiative and accountability.

- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.

- Ability to prioritise tasks and manage time efficiently.

- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

  • Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.

  • Followed by a full mentoring programme with experienced planners.

  • Ongoing support from Team Leaders and colleagues.

What hours will I work?

- You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving various shifts.

- Weekend work will be required.

As a valued employee, you'll be entitled to:  

  • Personal private healthcare  

  • Life cover (up to 8 x salary)

  • Personal accident cover (up to 5 x salary)

  • 25 days annual leave - rising with length of service and the ability to buy more  

  • Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.  

  • Bonus scheme  

  • Flexible benefits to support your wellbeing and lifestyle.  

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. 

Start date: 22nd September 2025

Closing date: 10th August 2025

If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at   

#loveeverydrop

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Customer Service Officer- Income Collection

Lincolnshire, Yorkshire and the Humber £13 - £17 Hourly Coyles

Posted today

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Job Description

contract

Job Description:

One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team . This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.

Key Responsibilities:

  • Handle inbound and outbound calls related to credit control and payment collection.

  • Respond promptly to customer queries regarding outstanding balances or account issues.

  • Assist in the administration of direct debit setups, payment arrangements, and debt resolution.

  • Liaise with internal finance teams and external partners where necessary.

  • Accurately log and process data in accordance with council policies and GDPR.

Requirements:

  • Previous experience in customer service , preferably within income collection or credit control .

  • Familiarity with local government or public sector working environments is desirable.

  • Confident communicator with strong problem-solving and negotiation skills.

  • Proficient with MS Office and CRM systems.

  • Ability to work effectively both independently and as part of a wider team.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.

This advertiser has chosen not to accept applicants from your region.

Corporate Customer Service Advisor - 367760

Lincolnshire, East Midlands £12 Hourly Adecco

Posted today

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Job Description

contract

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a desire to make a difference? If so, our client is looking for a dedicated Customer Service Representative to join their vibrant team! This full-time role offers a chance to work in a dynamic environment where your contributions will be valued and recognised.

What You'll Do:

As a Customer Service Representative, you will:

  • Provide an exceptional customer service experience across all contact channels.
  • Achieve individual and team objectives while meeting KPI targets.
  • utilise effective call control and fact-finding techniques to gather essential information.
  • Demonstrate empathy and understanding, ensuring all customers feel heard and valued.
  • Process inquiries and signpost customers using our service-specific IT systems.
  • Maintain compliance with PCI data security standards and protocols.
  • Build strong relationships with colleagues, clients, and third-party organisations.
  • Contribute to the knowledge base by sharing insights and identifying areas for improvement.
  • Adapt positively to change and embrace a flexible approach to your work.

What We're Looking For:

To be successful in this role, you should have:

  • English and Maths GCSE or equivalent, or proven literacy and numeracy skills.
  • Experience in a social care function or a solid understanding of it.
  • Proven experience in face-to-face or telephone customer service, with the ability to handle difficult cases or complaints.
  • Expert knowledge of telephony platforms, including Contact Recorder systems.
  • Competence in Microsoft Office applications (Word, Excel, Outlook).
  • Strong ability to record information accurately using electronic resources.

Why Join Us?

  • Supportive Environment: Work with a team that values knowledge sharing and continuous improvement.
  • Impactful Work: Engage with customers on emotive and challenging issues, making a real difference in their lives.
  • Professional Growth: Opportunities for training and development to keep your skills sharp.

Working Pattern:

  • Full-time: 7.4 hours per day, 5 days per week.

If you are ready to take on a rewarding challenge and make a meaningful impact through your work, we'd love to hear from you! Join our client's team and be part of something special. Apply today and embark on a fulfilling career in customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

This advertiser has chosen not to accept applicants from your region.
 

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