54 Hospitality Staff jobs in Macclesfield

Commercial Manager – Hospitality

Do you have a track record of winning high-value tenders or framework agreements with major hotel groups?

Are you commercially astute and confident navigating complex procurement processes to secure long-term B2B partnerships?

Are you passionate about selling high quality products?

Macgregor Black are partnering with a Growing Consumer Business on the search for a Commercial Manager. This is a permanent role based in North of England.

The Commercial Manager will take ownership of securing and managing tender processes and framework agreements across hotel and leisure groups. You’ll drive new B2B business development while managing key client relationships and ensuring commercial delivery. This role offers the chance to shape a high-potential channel for a premium solution.

Key Responsibilities:

• Lead the end-to-end tender and bid process for hotel groups, spa chains and other hospitality operators.
• Identify, pursue and secure new B2B opportunities within the hospitality and wellness sectors.
• Develop compelling commercial proposals and pricing models that drive revenue growth and profitability.
• Build strong relationships with procurement, operations and brand stakeholders within target accounts.
• Collaborate cross-functionally with product, marketing and operations teams to ensure successful contract delivery.
• Manage and grow existing hospitality accounts, driving repeat business and long-term partnerships.
• Monitor market trends, competitor activity and procurement cycles to identify new opportunities.
• Provide accurate sales forecasting, performance reporting and strategic insight to senior leadership.

What We're Looking For:

• Proven track record in commercial sales, national account management or business development within consumer goods, textiles, hospitality supply or related sectors.
• Strong experience of leading tenders, bids or framework agreements with multi-site operators.
• Excellent commercial acumen with strong negotiation and influencing skills.
• Comfortable navigating complex procurement processes and building senior-level relationships.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Self-starter with a proactive, results-driven approach and a collaborative mindset.

For more information, please contact Lewis Millican

• Coordinate operational activities for multiple hospitality properties, ensuring smooth daily functioning.
• Manage and optimize booking systems, inventory, and resource allocation.
• Serve as a primary point of contact for operational inquiries from property teams and guests.
• Liaise with vendors and service providers to ensure timely delivery of goods and services.
• Develop and implement standard operating procedures to enhance efficiency and guest satisfaction.
• Monitor guest feedback and operational performance metrics, identifying areas for improvement.
• Assist in the onboarding and training of new property staff on operational systems and procedures.
• Manage digital communication channels and ensure prompt responses to inquiries.
• Maintain accurate operational records and generate reports as required.
• Support the implementation of new technologies and operational initiatives.
• Collaborate with marketing and sales teams to ensure operational readiness for promotions and events.
• Troubleshoot and resolve operational challenges in a timely and effective manner.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent relevant experience.
• Minimum of 3 years of experience in hospitality operations, coordination, or a similar role.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong understanding of hotel or serviced accommodation operations and guest service principles.
• Proficiency in using property management systems (PMS), booking platforms, and office productivity software.
• Exceptional communication and interpersonal skills, with the ability to build rapport remotely.
• A proactive and problem-solving mindset.
• Ability to work independently and as part of a distributed team.
• Detail-oriented with a commitment to high-quality service delivery.
• Experience with remote work tools and collaboration platforms is essential.

• Develop and implement operational strategies to enhance service delivery and guest satisfaction.
• Oversee the day-to-day operations of remote teams, ensuring efficiency and effectiveness.
• Manage and mentor a geographically dispersed team of hospitality professionals.
• Implement and maintain high standards of quality and service across all touchpoints.
• Develop and manage operational budgets, controlling costs and identifying areas for savings.
• Ensure compliance with health, safety, and regulatory standards.
• Monitor key performance indicators (KPIs) and analyse operational data to identify trends and areas for improvement.
• Collaborate with sales, marketing, and customer service teams to ensure a seamless guest experience.
• Implement innovative solutions and technologies to improve operational processes and guest engagement.
• Handle escalated customer concerns and resolve issues effectively.
• Conduct regular performance reviews and provide ongoing coaching and development to team members.
• Stay informed about industry best practices and emerging trends in hospitality management.
• Foster a positive and productive remote work culture.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, with a proven track record of operational leadership.
• Experience in managing remote teams and distributed operations is essential.
• Strong understanding of hospitality operations, service standards, and guest relations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational management software and virtual collaboration tools.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Ability to develop and manage budgets and control costs.
• Knowledge of health and safety regulations in the hospitality sector.
• Demonstrated ability to drive service excellence and customer satisfaction.
• Experience in conflict resolution and crisis management.
• Adaptability and resilience in a dynamic operational environment.

• Oversee daily operations of multiple hospitality venues remotely.
• Develop and implement operational standards and procedures.
• Monitor and analyze key performance indicators (KPIs) for each venue.
• Drive initiatives to improve guest satisfaction and service quality.
• Ensure compliance with health, safety, and hygiene regulations.
• Manage operational budgets and control costs effectively.
• Support and guide on-site management teams.
• Implement staff training and development programs.
• Identify opportunities for operational efficiency and service enhancement.
• Maintain consistent brand standards across all properties.

• Significant experience (5+ years) in hospitality management, with a focus on operations.
• Proven ability to manage multiple sites or a large-scale operation.
• Strong understanding of hotel, restaurant, or resort operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management and budgeting.
• Experience with property management systems (PMS) and other hospitality software.
• Strong analytical and problem-solving capabilities.
• Ability to work autonomously and manage priorities effectively in a remote setting.
• Bachelor's degree in Hospitality Management or a related field (or equivalent experience).

• Provide expert consulting services on hospitality operations and strategy.
• Conduct in-depth analysis of current operations, identifying strengths and weaknesses.
• Develop and implement customized improvement plans for guest satisfaction and efficiency.
• Advise on best practices in service delivery, revenue management, and marketing.
• Collaborate with property management and executive teams.
• Prepare comprehensive reports and presentations of findings and recommendations.
• Benchmark industry trends and recommend innovative solutions.
• Ensure adherence to brand standards and service excellence.
• Manage multiple consulting projects simultaneously in a remote environment.
• Contribute to the development of new hospitality concepts and initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience (10+ years) in senior management roles within the hospitality industry (hotels, resorts, restaurants).
• Proven track record of successful operational improvements and strategic planning.
• In-depth knowledge of all facets of hotel/restaurant operations.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Strong understanding of financial management and revenue optimization in hospitality.
• Experience with hotel management software and systems.
• Passion for delivering exceptional guest experiences.

• Coordinate all aspects of assigned hospitality projects from initiation to completion, ensuring they are delivered on time and within budget.
• Develop detailed project plans, timelines, and scope of work in collaboration with stakeholders.
• Communicate effectively with internal teams, external vendors, and service providers to ensure alignment and smooth execution.
• Manage project documentation, including contracts, permits, and progress reports.
• Track project progress, identify potential risks or issues, and implement timely solutions.
• Schedule and facilitate virtual project meetings, ensuring clear agendas and action item tracking.
• Liaise with procurement teams to source necessary supplies, equipment, and services.
• Support the onboarding process for new team members involved in projects.
• Maintain open and proactive communication channels with all project stakeholders.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Assist in the evaluation of project performance and gather feedback for continuous improvement.
• Manage project-related budgets and track expenditures.
• Organise virtual training sessions for staff involved in new hospitality initiatives.
• Contribute to the development of standard operating procedures for project management within the hospitality sector.
• Maintain a positive and professional attitude, fostering strong working relationships in a remote environment.

• Proven experience in project coordination or management, preferably within the hospitality or events sector.
• Excellent organisational and time management skills, with a strong ability to multitask.
• Proficiency in project management software (e.g., Asana, Trello, Monday.com) and virtual collaboration tools.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and proactively manage workload in a remote setting.
• A keen eye for detail and a commitment to delivering high-quality results.
• Understanding of the hospitality industry's operational demands.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is advantageous.
• Familiarity with budget management and cost control.
• Eligibility to work in the UK.

• Oversee and manage all aspects of hotel operations, including front office, housekeeping, food & beverage, and events.
• Lead, train, and motivate department managers and their teams to deliver exceptional service.
• Develop and implement operational policies and procedures to ensure efficiency and consistency.
• Manage departmental budgets, P&L statements, and control costs effectively.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor guest feedback and implement strategies to enhance guest satisfaction and loyalty.
• Drive revenue growth through effective sales, marketing, and service strategies.
• Collaborate with department heads to optimize staffing levels and resource allocation.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Represent the hotel at industry events and community functions.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Significant experience (5+ years) in senior management roles within the hotel or hospitality industry.
• Proven track record of successfully managing hotel operations and driving profitability.
• Strong understanding of front office, F&B, housekeeping, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Financial acumen, including budget management and P&L experience.
• Proficiency with hotel management software (PMS) and POS systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for delivering exceptional customer service.