739 Hospitality Staff jobs in Morecambe

This role could genuinely change your Mondays.

You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.

And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.

Sound familiar? Keep reading.

You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.

That means:

• Talking to customers, getting to know what they need, and guiding them through the whole journey

• Booking coaches, accommodation, excursions and experiences that fit their plans

• Helping teachers and trip leaders feel fully supported and confident

• Managing multiple trips at once - keeping timelines tight and details accurate

• Solving any hiccups with patience and professionalism, and always with a smile (even over email)

You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.

This isn't your average office job - and the team isn't your average bunch either.

• Hybrid working - up to 3 days a week from home (after probation)

• Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life

• Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance

• Bonuses - for successfully delivered tours (after qualifying period)

• Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)

• Extra birthday day off

• Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself

• Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed

You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.

You'll need to be:

• A great communicator (phone, email and in person)

• Detail-focused and comfortable managing lots of moving parts

• Positive and calm under pressure

• Confident juggling priorities without dropping the ball

• Naturally helpful and happy to go the extra mile

You don't need the perfect CV - just send me what you've got

On behalf of my client, I look forward to hearing from you.

INDEP

The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.

Client Details

This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.

Description

• Manage and coordinate service schedules efficiently to meet customer requirements.
• Communicate with customers to confirm service appointments and address any scheduling queries.
• Collaborate with internal teams to ensure smooth scheduling and resource allocation.
• Track and update scheduling information in the system accurately and in a timely manner.
• Resolve scheduling conflicts and escalate issues when necessary.
• Provide outstanding customer service while handling enquiries professionally.
• Maintain clear and effective communication with field teams to ensure service delivery.
• Contribute to process improvements and suggest ways to enhance scheduling efficiency.

Profile

A successful Customer Service Scheduler should have:

• Previous experience in a scheduling, coordination, or customer service role.
• Strong organisational and time management skills.
• Excellent communication abilities, both written and verbal.
• Proficiency in using scheduling software or similar tools.
• Problem-solving skills with a proactive approach to challenges.
• A positive attitude and a commitment to delivering exceptional customer service.
• Can commit to an initial temporary based opportunity.

Job Offer

• Temp to perm opportunity.
• Competitive hourly rate & weekly pay.
• Free on-site parking.

The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.

Client Details

Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.

Description

• Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
• Maintain accurate customer records and update internal systems as needed.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and track customer service requests to ensure timely follow-up.
• Provide clear and concise information to customers regarding services and procedures.
• Assist in identifying areas for process improvements within the customer service department.
• Prepare and deliver regular updates on customer service metrics to the team lead.
• Support the on-boarding process for new customers by providing necessary guidance and materials.

Profile

A successful Customer Support Coordinator should have:

• Previous experience in a customer service or coordination role, ideally within a similar industry.
• Strong communication skills, both written and verbal.
• SAP experience would be beneficial, but not essential
• Proficiency in using customer relationship management (CRM) software or similar tools.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Problem-solving skills with a customer-focused approach.
• Can commit to a 2/3 month temporary role.

Job Offer

In return, our client can offer:

• Temp to perm opportunity.
• Free on-site parking.
• Weekly pay & competitive pay rate.
• A chance to join a leading business.

Tired of the same old customer service job? Want more variety, more fun, and more career potential?

You'll love this opportunity if you thrive in a fast-paced environment where no two hours are the same-and where your voice, accuracy, and people skills genuinely matter.

We're working with a growing service business in Blackpool that's looking for a few new Customer Service Administrators to join their friendly, high-energy team. If you're someone who enjoys juggling calls, managing live service requests, and keeping admin under control (without it feeling repetitive), this could be your next move.

What's in it for you?

• 29,812 per year (based on 12.60/hr for 45.5 hrs/week)

• You need to be flexible - shifts between 7:00am and 7:30pm, Monday to Friday

• Every other weekend - 6-hour shift (Saturday or Sunday)

• Paid overtime at time-and-a-half

• 25 days holiday + bank holidays

• Fun extras: pizza days, bingo, summer BBQs, and an employee of the month scheme

• Free parking, full 6-week training, and internal promotions always go to the team first

• Taking incoming calls and solving customer problems fast

• Allocating service jobs to the right provider

• Inputting and chasing job sheets with precision

• Scanning, filing, and updating the system (with jobs rotating every 2 hours-no chance of boredom)

• Being part of a buzzing team that celebrates wins, supports each other, and knows how to keep the mood positive on busy days

• Brilliant communication skills-calm, clear and friendly on the phone

• Strong admin skills with fast, accurate typing and attention to detail

• Confidence juggling tasks without dropping the ball

• A team-first attitude and a willingness to learn-we'll train you fully

Ready to do work that matters in a place that values you?

We understand you might not have an updated CV-no problem. Just apply with what you've got

INDEP

Our client, a service company, is looking to recruit an enthusiastic, positive and flexible Senior Customer Service / Receptionist to cover their very busy switchboard and front desk.

Responsibilities will include answering all incoming calls, forward callers to the appropriate extension, always develop and maintain productivity, assisting colleagues with administrative tasks, update calendars, schedule meetings and provide excellent customer service.

Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.

This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package.

Customer service advisor

12-Month Fixed-Term Contract
Location : Lytham St Annes
Hourly Rate :

• Various shift patterns
• You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
• Benefits will include vouchers for Star performance
• Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience as a Customer service advisor

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Lytham st. Annes
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 27.5 per week

Shifts: 9:00-11:00 AM or 2:30-4:30 PM

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

We are delighted to be recruiting for Customer Service Advisors for a Client with a fantastic set up in a established business in South Shore Blackpoo!

This role is an easy commute for people based in Blackpool, Layton, Bispham, PoultonLe-Fylde, Lytham, ST'Annes, Kirkham and Warton.

Customer service Advisor Salary: 25,500 (overtime available)

Customer service Advisor Hours: 45 hours between 8am- 8pm

Customer service Advisor company benefits:

-Onsite Parking

-Great onsite facilities

-Overtime opportunities

Customer Service Advisor roles and responsibilities:

• Receiving incoming calls.
• Incident Management from initial call to completion.
• Obtaining and accurately recording order numbers
• Progress chasing job sheets from Service Providers for work they have completed
• Inputting data on to our in house system.
• Allocating jobs to relevant service providers.

• Filing job sheets awaiting order numbers by relevant service providers
• Scan Job sheets to the relevant service request to aid the authorization process.
• Collate Service documentation.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Customer service Advisor Key competencies:

• Strong Communication Skills.
• Multi tasking and organisational skills.
• Good administration skills
• Strong attention to detail.
• Ability to work well in a team and also work off own initiative.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.