817 Hospitality Staff jobs in Oakham

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

• Oversee all aspects of hospitality operations, ensuring high standards of service.
• Develop and implement strategic plans to enhance guest satisfaction and operational efficiency.
• Manage budgets, control costs, and drive revenue growth.
• Lead, train, and motivate hospitality staff.
• Ensure compliance with health, safety, and regulatory standards.
• Develop and maintain strong relationships with suppliers and vendors.
• Monitor industry trends and implement innovative practices.
• Collaborate with marketing and sales teams to promote hospitality services.
• Conduct performance reviews and provide feedback to staff.
• Manage and resolve guest complaints effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Extensive experience in hospitality management, with a proven track record in operations leadership.
• Strong understanding of hospitality industry trends and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management and budgeting.
• Experience with property management systems (PMS) and other hospitality software.
• Ability to work effectively in a hybrid environment.
• Strong problem-solving and decision-making skills.

• Oversee the day-to-day operations of multiple hospitality venues from a remote location.
• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Ensure adherence to brand standards, operational policies, and procedures across all locations.
• Manage budgets, control costs, and drive revenue growth for assigned properties.
• Conduct regular performance reviews and analysis of operational data, identifying areas for improvement.
• Lead, motivate, and support on-site management teams through effective virtual communication and leadership.
• Develop and implement training programs for staff to ensure high standards of service delivery.
• Manage supplier relationships and procurement processes.
• Oversee health, safety, and compliance regulations for all operational aspects.
• Respond to and resolve escalated guest issues and operational challenges promptly.
• Collaborate with marketing, sales, and finance departments to align operational strategies with business objectives.
• Identify opportunities for innovation and continuous improvement in hospitality operations.
• Utilise technology and digital tools to monitor, manage, and enhance operational performance.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hospitality operations management, with a proven track record of success.
• Demonstrated experience managing multiple sites or a large-scale operation.
• Strong understanding of financial management, budgeting, and P&L analysis within the hospitality industry.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage remote teams effectively.
• Proficiency in hospitality management software and virtual collaboration tools.
• Strong analytical and problem-solving abilities.
• Knowledge of health, safety, and compliance regulations in the hospitality sector.
• Ability to work independently, prioritise tasks, and manage a demanding workload in a remote environment.
• Experience in process improvement and operational efficiency initiatives.
• A strategic thinker with a passion for delivering exceptional guest experiences.

• Develop, implement, and monitor operational policies and procedures across various hospitality outlets.
• Ensure consistent delivery of high-quality guest services and adherence to brand standards.
• Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
• Lead, mentor, and inspire remote operational teams, fostering a culture of excellence and accountability.
• Oversee staff training and development programs to ensure a skilled and motivated workforce.
• Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Manage relationships with suppliers and vendors to ensure optimal service and cost-effectiveness.
• Ensure compliance with all health, safety, and sanitation regulations.
• Collaborate with marketing and sales teams to develop and execute strategies that drive business growth.
• Handle escalated guest concerns and resolve issues promptly to maintain high levels of customer satisfaction.
• Stay abreast of industry trends, best practices, and competitor activities.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in hospitality operations management.
• Demonstrated experience in managing diverse hospitality operations (e.g., hotels, restaurants, event venues).
• Proven ability to lead and manage remote teams effectively.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent knowledge of industry regulations and best practices in health and safety.
• Exceptional communication, leadership, and problem-solving skills.
• Proficiency in hospitality management software and MS Office Suite.
• Ability to adapt to a fast-paced and dynamic remote work environment.
• A strategic thinker with a strong focus on operational excellence and guest satisfaction.

• Manage and coordinate the operations of key departments, including food and beverage, front office, housekeeping, and events.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Lead, motivate, and manage a diverse team of hospitality professionals, fostering a positive work environment.
• Oversee staff recruitment, training, performance management, and development.
• Ensure compliance with all health, safety, and hygiene regulations.
• Manage operational budgets, controlling costs for food, labour, and supplies while maximising revenue.
• Develop and implement service standards and operational procedures to ensure consistency and quality.
• Monitor industry trends and competitor activities to identify opportunities for growth and innovation.
• Liaise with suppliers and manage inventory effectively.
• Resolve guest complaints and operational issues promptly and efficiently.
• Contribute to strategic planning and business development initiatives.

• Significant experience in a senior management role within the hospitality industry (hotels, restaurants, events).
• Proven track record of successful operational management and team leadership.
• Strong understanding of F&B operations, front desk management, and event coordination.
• Excellent knowledge of health, safety, and licensing regulations within the hospitality sector.
• Exceptional customer service and interpersonal skills.
• Strong financial acumen and experience in budget management and cost control.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficiency in hospitality management software.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Passion for delivering outstanding service and creating memorable experiences for guests.

• Develop and implement strategic operational plans to enhance guest satisfaction, service quality, and operational efficiency.
• Oversee the operational performance of multiple hospitality venues, ensuring adherence to brand standards and regulatory requirements.
• Drive revenue growth and profitability through effective cost management and strategic initiatives.
• Develop and implement standardised operating procedures (SOPs) for all aspects of hotel operations.
• Lead and mentor regional operations managers and on-site leadership teams, fostering a culture of excellence.
• Manage budgets, financial performance, and capital expenditure for operational areas.
• Identify opportunities for innovation and continuous improvement in service delivery and operational processes.
• Ensure compliance with health, safety, and sanitation regulations across all properties.
• Conduct regular performance reviews and site visits (as required) to assess operational effectiveness.
• Collaborate with marketing, sales, and finance departments to align operational strategies with overall business objectives.

• Extensive experience in senior-level hospitality operations management, with a proven track record of success.
• Strong understanding of all facets of hotel operations, including F&B, guest services, housekeeping, and maintenance.
• Demonstrated leadership and team-building capabilities, with the ability to inspire and motivate remote teams.
• Excellent financial acumen and P&L management experience.
• Proficiency in hospitality management software and systems.
• Strong analytical and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).