What Jobs are available for Hospitality Staff in Pontypridd?

Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage

About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details

• Contract Dates: 3rd November 2025 - Mid February 2026
• Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
• Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
• Travel: Extensive UK travel required, including regular overnight stays

Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

Candidate Requirements

• Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
• Passion for coaching and developing others
• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!

Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: 3rd November 2025 - Mid February 2026 (with potential for extension)
Rate: Competitive day rates based on experience + 60 per travel day (where applicable and pre-agreed) + 25ppm mileage

About the Role
Are you passionate about the hospitality industry and experienced in training or senior management?
Our client, a leading hospitality organisation, is seeking Hospitality Systems Trainers to support a nationwide rollout of new hospitality systems. This is a fantastic opportunity to deliver hands-on training and support to staff and management across various venues.
Key Details

• Contract Dates: 3rd November 2025 - Mid February 2026
• Training: 1 - 2 weeks, with potential for 1-2 weeks away from home (TBC)
• Shift Pattern: 4 shifts per week (Mon-Thurs or Tues-Fri), 8 hours onsite plus 1 hour travel either side, with a 1-hour unpaid lunch break
• Travel: Extensive UK travel required, including regular overnight stays

Responsibilities

• Deliver engaging training sessions on new EPOS systems
• Provide Go Live support, including basic configuration, technical assistance, and troubleshooting
• Ensure staff and management are confident using the new systems

Candidate Requirements

• Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills
• Passion for coaching and developing others
• Professional, approachable, and customer-focused
• Experience with Aztec systems (desirable)
• Strong interpersonal skills and ability to build rapport
• Full UK driving licence and reliable vehicle (MOT and business insurance required)

Rates & Benefits

• Day Rate: Variable based on experience
• Travel Days: 60 per day (subject to travel policy)
• Mileage: 25ppm
• Accommodation: Hotels arranged in advance, with meal allowance
• Expenses: All travel-related costs (parking, tolls, congestion charges) are claimable
• Contract Type: Outside IR35 (via umbrella or Ltd company)
• Equipment: Candidates must provide their own laptop and phone

Interested?
Click Apply or get in touch for more information. We look forward to hearing from you!

• Oversee daily operations of multiple hospitality establishments remotely.
• Develop and implement operational policies, procedures, and service standards.
• Ensure the highest levels of guest satisfaction and service quality.
• Manage departmental budgets, controlling costs and maximising profitability.
• Lead and motivate remote and on-site teams, fostering a positive and productive work environment.
• Monitor key performance indicators (KPIs) and implement strategies for improvement.
• Oversee inventory management and procurement processes.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with marketing and sales teams to drive revenue and occupancy.
• Implement technology solutions to enhance operational efficiency.

• Direct and manage all day-to-day operational activities across the hospitality venues, ensuring the highest standards of service and quality.
• Develop and implement operational strategies to enhance guest satisfaction, maximize revenue, and control costs.
• Oversee budgeting, financial planning, and performance reporting for all operational departments.
• Lead, motivate, and develop a team of department managers and staff, fostering a positive and high-performing work environment.
• Ensure compliance with all health, safety, licensing, and food hygiene regulations.
• Manage relationships with key suppliers, vendors, and service providers.
• Implement and monitor key performance indicators (KPIs) to drive operational efficiency and profitability.
• Oversee marketing and sales initiatives to attract and retain customers.
• Develop and execute strategic plans for service innovation and product development within the hospitality sector.
• Conduct regular site inspections and operational reviews to identify areas for improvement.
• Handle escalated guest complaints and resolve issues promptly and professionally.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or advanced diploma is advantageous.
• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role overseeing multiple operations or a large-scale establishment.
• Demonstrated success in driving operational excellence, improving financial performance, and enhancing guest satisfaction.
• Strong understanding of all facets of hotel/restaurant operations, including F&B, housekeeping, front office, and event management.
• Proven leadership and team management skills, with the ability to inspire and develop staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hospitality management software and financial reporting tools.
• Knowledge of relevant industry regulations and best practices.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• A genuine passion for delivering outstanding customer service and creating memorable experiences.

• Oversee the day-to-day operations of multiple hospitality establishments, ensuring high standards of service and efficiency.
• Develop and implement operational strategies to enhance guest satisfaction and maximise profitability.
• Manage budgets, control costs, and ensure financial targets are met.
• Lead, motivate, and develop teams across different locations, fostering a positive and high-performance culture.
• Develop and implement standard operating procedures (SOPs) for all areas of hospitality operations.
• Ensure compliance with all health, safety, hygiene, and licensing regulations.
• Monitor industry trends and implement innovative practices to stay competitive.
• Manage supplier relationships and negotiate contracts to optimise procurement.
• Conduct regular performance reviews and provide constructive feedback to on-site management teams.
• Oversee staff training and development programmes to ensure a high level of service delivery.
• Handle escalated guest complaints and ensure swift and satisfactory resolutions.
• Collaborate with marketing and sales teams to develop strategies for increasing revenue.
• Develop and manage operational plans, including staffing, inventory, and service delivery.
• Utilise technology and data analytics to improve operational efficiency and decision-making.
• Act as a key liaison between on-site teams and senior management.

• A degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management, with experience overseeing multiple sites.
• Proven expertise in financial management, budgeting, and cost control within the hospitality sector.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and develop diverse teams.
• In-depth knowledge of hospitality industry best practices, service standards, and operational requirements.
• Experience in event management and F&B operations is highly desirable.
• Proficiency in using hospitality management software and systems.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently, prioritise effectively, and manage responsibilities in a remote capacity.
• Strong understanding of health, safety, and licensing regulations.
• A passion for delivering exceptional guest experiences.
• Flexibility to adapt to changing operational needs and market demands.
• Strong analytical skills to interpret performance data and implement improvements.
• A proactive and results-driven approach to operations management.

• Oversee and enhance the operational efficiency of various hospitality and tourism ventures.
• Develop and implement service standards, operational procedures, and best practices.
• Monitor guest feedback and implement strategies to improve overall guest satisfaction.
• Manage operational budgets, control costs, and ensure profitability across departments.
• Lead, train, and motivate remote teams to deliver outstanding service.
• Collaborate with marketing and sales teams to drive business growth and occupancy/bookings.
• Ensure compliance with health, safety, and hygiene regulations.
• Analyze operational data and performance metrics to identify trends and opportunities for improvement.
• Manage relationships with suppliers and third-party service providers.
• Drive innovation in service delivery and operational processes within the sector.

• Significant experience in a senior operations management role within the hospitality or tourism industry.
• Proven track record of success in improving operational efficiency and guest satisfaction.
• Strong understanding of front-of-house, back-of-house, and customer service operations.
• Excellent leadership, team management, and communication skills, adapted for remote interaction.
• Financial acumen, with experience in budgeting and P&L management.
• Proficiency in hospitality management software and systems.
• Ability to work independently, manage multiple projects, and thrive in a remote work setting.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• A passion for the hospitality industry and delivering exceptional guest experiences.

• Develop and implement strategic operational plans to achieve business goals and enhance guest satisfaction.
• Oversee the daily operations of multiple hospitality and tourism facilities, ensuring high standards of service, safety, and efficiency.
• Manage departmental budgets, control costs, and maximise revenue generation.
• Lead, mentor, and develop a diverse team of managers and staff across various functions.
• Ensure compliance with all relevant regulations, including health and safety, licensing, and employment laws.
• Drive continuous improvement initiatives to enhance operational processes and guest experiences.
• Build and maintain strong relationships with key stakeholders, suppliers, and partners.
• Conduct regular performance reviews and analyses of operational data to identify trends and opportunities.
• Develop and execute marketing and promotional strategies in collaboration with the marketing team.
• Champion a culture of excellence, guest-centricity, and employee engagement.
• Manage capital expenditure projects and oversee property maintenance and upgrades.
• Stay abreast of industry trends and best practices to maintain a competitive edge.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent preferred.
• Minimum of 10 years of progressive experience in hospitality and tourism operations, with at least 5 years in a senior management or director-level role.
• Proven track record of successfully managing large-scale operations and diverse teams.
• Strong financial acumen with experience in budgeting, P&L management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and implement strategic operational plans.
• In-depth knowledge of the hospitality and tourism industry landscape.
• Experience with hybrid work models and remote team management is advantageous.
• Strong analytical and problem-solving skills.
• Proficiency in relevant operational software and systems.
• Must be eligible to work in the UK.

• Leading and motivating remote teams across various hospitality sectors.
• Developing and refining operational procedures to enhance service quality and customer satisfaction.
• Monitoring financial performance, including revenue forecasting, expense control, and profitability analysis.
• Implementing innovative solutions to address operational challenges and leverage market opportunities.
• Ensuring compliance with all relevant health, safety, and regulatory standards.
• Collaborating with marketing and sales teams to drive business growth and brand development.
• Conducting regular performance reviews and providing constructive feedback to team members.
• Utilizing technology and data analytics to optimize operations and identify areas for improvement.
• Representing the company at industry events and networking opportunities.
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in hospitality operations management.
• Demonstrated success in managing P&L, budgeting, and financial reporting.
• Exceptional leadership and team-building abilities.
• Strong understanding of online booking systems, CRM software, and other relevant hospitality technologies.
• Excellent written and verbal communication skills, with the ability to present complex information clearly.
• Proven ability to thrive in a remote work environment.
• Flexibility to travel occasionally for key meetings or events if required.