What Jobs are available for Hospitality in Aberdeenshire?
Showing 31 Hospitality jobs in Aberdeenshire
Customer Service Agent
AB10 1AH Aberdeenshire, Scotland
Top Level Promotions
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service AgentDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Part-TimeCompensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
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0
Events Manager (Hospitality)
AB10 1AL Aberdeen, Scotland
£38000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is looking for a creative and meticulous Events Manager to oversee the planning and execution of various events. This hybrid role requires a balance of on-site management and remote coordination. You will be responsible for conceptualizing, organizing, and delivering successful events from initial client brief to post-event evaluation. This includes managing budgets, sourcing suppliers, coordinating logistics, overseeing event setup, and ensuring client satisfaction. Strong negotiation skills and experience in venue management are essential. The ideal candidate will have a proven track record in event planning within the hospitality sector, excellent project management skills, and the ability to work under pressure while maintaining high standards. You must possess outstanding communication and interpersonal skills, a keen eye for detail, and a passion for creating memorable experiences. Proficiency in event management software and virtual communication tools is also important. You will work closely with the sales and catering teams, as well as external vendors, to ensure seamless event delivery. This role demands a proactive approach, creativity, and a commitment to exceeding client expectations. If you are passionate about hospitality and events, and thrive in a dynamic environment in **Aberdeen, Scotland, UK**, we want to hear from you. Join our client to shape unforgettable experiences.
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1
Remote Hospitality Operations Director
AB11 6AY Aberdeen, Scotland
£75000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a visionary and experienced Remote Hospitality Operations Director to lead and shape their operational strategy. This is a fully remote position, offering the flexibility to manage and enhance hospitality experiences and operational standards across multiple locations without being tied to a single office. The ideal candidate will possess a deep understanding of the hospitality industry, a talent for driving efficiency, and a passion for delivering exceptional guest services. Responsibilities:
- Develop and implement strategic operational plans to achieve business objectives and enhance profitability across various hospitality establishments.
- Oversee day-to-day operations, ensuring the highest standards of service delivery, guest satisfaction, and operational efficiency.
- Lead, mentor, and motivate remote and on-site teams, fostering a culture of excellence, collaboration, and continuous improvement.
- Manage budgets, control costs, and optimize resource allocation to maximize financial performance.
- Develop and implement policies and procedures to ensure compliance with industry regulations, health and safety standards, and brand guidelines.
- Analyze operational data, identify key performance indicators (KPIs), and implement strategies for improvement.
- Drive innovation in guest experience, operational processes, and service offerings.
- Manage relationships with key suppliers, vendors, and external partners.
- Conduct regular performance reviews and provide constructive feedback to direct reports.
- Stay abreast of industry trends, market dynamics, and competitor activities to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director).
- Proven track record of successfully managing multiple hospitality units or a large-scale operation.
- Demonstrated expertise in financial management, budgeting, and cost control within the hospitality sector.
- Strong understanding of guest service principles, operational best practices, and relevant regulations.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams effectively.
- Proficiency in using hospitality management software and data analysis tools.
- Ability to think strategically and implement effective operational solutions.
- Excellent problem-solving and decision-making abilities.
- A genuine passion for the hospitality industry and delivering outstanding guest experiences.
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2
Senior Operations Manager - Hospitality
AB10 1AA Aberdeen, Scotland
£55000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is a prestigious hospitality group seeking a highly experienced and dedicated Senior Operations Manager to oversee and optimise their hotel and venue operations across multiple locations, all managed remotely. This is a pivotal role for an individual with a deep understanding of the hospitality industry, exceptional leadership skills, and a passion for delivering outstanding guest experiences. You will be responsible for ensuring the smooth and efficient day-to-day running of operations, managing budgets, developing strategic initiatives, and maintaining the highest standards of service quality and brand reputation. This position is fully remote, requiring a robust home office setup and the ability to manage teams and operations from a distance.
Key Responsibilities:
To excel in this role, you will need a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 7 years of progressive experience in hotel or venue operations management. Proven experience in managing multi-site operations is highly desirable. You must possess exceptional leadership, problem-solving, and decision-making skills, along with strong financial acumen and P&L management experience. Excellent communication and interpersonal skills are vital for managing remote teams and engaging with a diverse range of stakeholders. Proficiency in hospitality management software is essential. We are seeking a results-oriented, proactive, and adaptable individual who can thrive in a fully remote, fast-paced environment.
This is a fully remote opportunity, with its conceptual base of operations linked to the vibrant city of Aberdeen, Scotland, UK .
Key Responsibilities:
- Oversee and manage all operational aspects of assigned hospitality properties, ensuring optimal performance and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and service delivery.
- Manage departmental budgets, control costs, and identify revenue enhancement opportunities.
- Lead, train, and motivate operational teams (e.g., front desk, housekeeping, food & beverage) to achieve performance targets.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Develop and maintain strong relationships with key stakeholders, suppliers, and local authorities.
- Conduct regular performance reviews of operational units and implement corrective actions as needed.
- Drive initiatives to improve guest service standards and overall customer experience.
- Manage inventory, procurement, and vendor relationships for operational supplies.
- Utilise property management systems (PMS) and other operational software effectively.
- Contribute to strategic planning and business development for the hospitality group.
- Handle escalated guest complaints and resolve issues promptly and professionally.
To excel in this role, you will need a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 7 years of progressive experience in hotel or venue operations management. Proven experience in managing multi-site operations is highly desirable. You must possess exceptional leadership, problem-solving, and decision-making skills, along with strong financial acumen and P&L management experience. Excellent communication and interpersonal skills are vital for managing remote teams and engaging with a diverse range of stakeholders. Proficiency in hospitality management software is essential. We are seeking a results-oriented, proactive, and adaptable individual who can thrive in a fully remote, fast-paced environment.
This is a fully remote opportunity, with its conceptual base of operations linked to the vibrant city of Aberdeen, Scotland, UK .
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3
Event Coordinator - Hospitality Sector
AB10 1AA Aberdeen, Scotland
£25000 annum (cont
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a well-established hospitality group, is seeking a dynamic and detail-oriented Event Coordinator to manage and execute a diverse range of events. This role is crucial for ensuring the successful planning, organization, and delivery of memorable guest experiences. You will be responsible for all aspects of event management, from initial client consultation and conceptualization through to on-site execution and post-event evaluation. The ideal candidate possesses exceptional organizational skills, a creative flair, and a passion for delivering outstanding service within the vibrant hospitality and tourism industry.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Plan, organize, and coordinate a variety of events, including corporate functions, weddings, and private parties.
- Liaise with clients to understand their event requirements, budget, and vision.
- Develop event proposals, timelines, and detailed operational plans.
- Source and manage vendors, including caterers, decorators, and entertainment providers.
- Oversee event logistics, such as venue setup, seating arrangements, and A/V requirements.
- Manage event budgets, track expenses, and ensure profitability.
- Be present on-site during events to manage execution, troubleshoot issues, and ensure seamless operation.
- Coordinate with internal hotel departments (e.g., F&B, Banqueting) to ensure smooth event delivery.
- Conduct post-event evaluations and gather client feedback for continuous improvement.
- Maintain excellent relationships with clients and vendors.
Qualifications:
- Proven experience as an Event Coordinator or similar role, preferably within the hospitality sector.
- Strong understanding of event planning principles and best practices.
- Excellent organizational, time management, and multitasking skills.
- Exceptional communication, interpersonal, and negotiation skills.
- Ability to work under pressure and meet tight deadlines.
- Creative thinking and problem-solving abilities.
- Proficiency in event management software and Microsoft Office Suite.
- A flexible approach to working hours, including evenings and weekends, as required by event schedules.
- Knowledge of the local **Aberdeen, Scotland, UK** event venues and suppliers is a plus.
- Passion for delivering exceptional customer service and creating memorable experiences.
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4
Remote Hospitality Operations Manager
AB10 1AP Aberdeen, Scotland
£55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group with a global presence, is seeking an experienced and visionary Remote Hospitality Operations Manager to oversee their operations from anywhere in the UK. This fully remote position offers a unique opportunity to shape and elevate guest experiences while managing a portfolio of exceptional establishments. You will be instrumental in setting operational standards, driving efficiency, and ensuring the highest levels of service delivery across all managed properties. The role demands a strategic thinker with a deep understanding of the hospitality industry and a proven ability to lead and motivate teams remotely.
As a Remote Hospitality Operations Manager, your responsibilities will span strategic planning, budget management, performance analysis, and the implementation of operational best practices. You will collaborate closely with on-site teams, leveraging technology to ensure seamless communication and effective decision-making. This role requires exceptional leadership skills, a proactive approach to problem-solving, and a keen eye for detail. You will be responsible for maintaining brand standards, enhancing profitability, and fostering a culture of excellence within the organization. The ability to work autonomously and manage a diverse range of operational challenges in a remote setting is paramount.
Responsibilities:
As a Remote Hospitality Operations Manager, your responsibilities will span strategic planning, budget management, performance analysis, and the implementation of operational best practices. You will collaborate closely with on-site teams, leveraging technology to ensure seamless communication and effective decision-making. This role requires exceptional leadership skills, a proactive approach to problem-solving, and a keen eye for detail. You will be responsible for maintaining brand standards, enhancing profitability, and fostering a culture of excellence within the organization. The ability to work autonomously and manage a diverse range of operational challenges in a remote setting is paramount.
Responsibilities:
- Develop and implement strategic operational plans to achieve business objectives.
- Oversee daily operations of multiple hospitality venues, ensuring quality and consistency.
- Manage budgets, control costs, and drive revenue growth.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Ensure compliance with health, safety, and hygiene regulations.
- Lead and mentor remote and on-site teams, fostering a positive work environment.
- Develop and maintain strong relationships with suppliers and partners.
- Identify opportunities for operational improvements and innovation.
- Conduct regular performance reviews and provide constructive feedback.
- Manage and resolve guest feedback and operational issues effectively.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven track record of successfully managing multiple venues or large-scale operations.
- Strong financial acumen and P&L management experience.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to lead and manage remote teams effectively.
- Proficiency in hospitality management software and MS Office Suite.
- Strategic thinking and problem-solving capabilities.
- Passion for delivering exceptional guest service.
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5
Remote Hospitality & Events Coordinator
AB10 1AB Aberdeen, Scotland
£30000 annum (pro
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and organised Remote Hospitality & Events Coordinator to manage and support a variety of hospitality initiatives and client events from a distance. This fully remote role is perfect for an individual who thrives in a fast-paced environment and possesses exceptional organisational, communication, and problem-solving skills. You will be responsible for coordinating all aspects of event planning, execution, and post-event follow-up, ensuring seamless experiences for guests and stakeholders. This position offers the flexibility to work from anywhere, managing all logistics and communication digitally.
Responsibilities:
Responsibilities:
- Coordinate all logistical aspects of events, including venue selection, vendor management, catering, and AV requirements.
- Manage event budgets, track expenses, and process invoices.
- Develop and maintain event timelines and ensure all deadlines are met.
- Communicate effectively with clients, vendors, and internal teams to ensure clear understanding of event details and requirements.
- Create and manage event registration processes and guest lists.
- Develop event marketing materials and promotional content.
- Oversee on-site event execution (if applicable, via remote coordination with on-site staff) and troubleshoot any issues that arise.
- Conduct post-event evaluations and gather feedback for future improvements.
- Manage relationships with key hospitality partners and suppliers.
- Assist in the planning and execution of promotional activities and client engagement initiatives.
- Maintain accurate event records and documentation.
- Stay updated on industry trends and best practices in event management and hospitality.
- Proven experience in event planning, coordination, or hospitality management.
- Exceptional organisational and time-management skills.
- Strong communication, interpersonal, and negotiation skills.
- Proficiency in event management software and general office productivity tools (e.g., Microsoft Office Suite, Google Workspace).
- Ability to manage multiple projects simultaneously and work effectively under pressure.
- A creative and proactive approach to problem-solving.
- Detail-oriented with a commitment to delivering high-quality results.
- Experience in remote collaboration tools and virtual event platforms is a plus.
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field is preferred.
- Knowledge of the Aberdeen hospitality scene is advantageous but not essential.
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6
Senior Hospitality Operations Manager
AB10 1AA Aberdeen, Scotland
£50000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a renowned leader in the hospitality and tourism industry, is seeking a highly experienced Senior Hospitality Operations Manager to oversee and enhance their diverse portfolio of establishments. This is a fully remote role, allowing you to drive operational excellence and strategic growth from your home base, supporting a network of properties across the UK and internationally. You will be instrumental in ensuring the highest standards of service, guest satisfaction, and profitability.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to meet and exceed company objectives and guest expectations.
- Oversee the day-to-day management of hospitality operations, including hotels, restaurants, and related services.
- Ensure consistent delivery of high-quality guest experiences and service standards across all properties.
- Manage budgets, control costs, and optimize revenue streams for enhanced profitability.
- Lead, mentor, and develop regional and property-level management teams, fostering a culture of excellence.
- Implement and monitor compliance with health, safety, and hygiene regulations.
- Drive innovation in service delivery and operational efficiency.
- Conduct regular site visits and performance audits to ensure standards are met and identify areas for improvement.
- Collaborate with marketing and sales teams to develop and execute strategies that drive business growth.
- Manage supplier relationships and negotiate contracts to ensure cost-effectiveness and quality.
- Develop and maintain strong relationships with key stakeholders, including owners and partners.
- Stay abreast of industry trends, best practices, and emerging technologies in hospitality and tourism.
- Manage crisis situations effectively, ensuring prompt and professional resolution.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hospitality operations management, with a proven track record in multi-unit management.
- Demonstrated success in improving operational efficiency, guest satisfaction, and financial performance.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hospitality industry standards, best practices, and relevant regulations.
- Experience with property management systems (PMS) and other relevant hospitality technologies.
- Ability to analyze financial data and develop strategic operational plans.
- Proven ability to manage complex projects and lead diverse teams remotely.
- A passion for delivering exceptional guest experiences.
- Willingness to travel as required.
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7
Senior Hospitality Operations Manager
AB10 1AB Aberdeen, Scotland
£45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced Senior Hospitality Operations Manager to lead operations for their establishments in Aberdeen, Scotland, UK . This is a full-time, non-remote position requiring a strong presence on-site to ensure exceptional guest experiences and efficient day-to-day management. You will be responsible for overseeing all aspects of hotel or restaurant operations, including guest services, food and beverage, housekeeping, and staff management. This role demands excellent leadership, strong organisational skills, and a passion for delivering outstanding customer service. Key responsibilities include developing and implementing operational policies and procedures, managing budgets and financial performance, recruiting, training, and motivating staff, and ensuring compliance with health, safety, and hygiene standards. You will also be responsible for inventory management, vendor relations, and driving revenue growth through effective sales and marketing initiatives. The ideal candidate will have a proven track record of success in a senior management role within the hospitality industry, with a deep understanding of hotel or restaurant operations. Strong financial acumen, exceptional interpersonal and communication skills, and the ability to resolve guest issues effectively are essential. A degree in Hospitality Management or a related field is preferred. This role offers a fantastic opportunity to manage operations in a vibrant location and contribute significantly to the success of our client's hospitality venues. If you are a dedicated and results-driven hospitality professional seeking a challenging in-person management role in Aberdeen, we encourage you to apply. You will be a key leader in ensuring the highest standards of service delivery and operational excellence, driving guest satisfaction and business performance. Your commitment to fostering a positive work environment and exceeding guest expectations will be paramount.
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