What Jobs are available for Hospitality in Alton?

We're excited to be opening a brand-new restaurant at Botanical Place, West Byfleet - and we're looking for passionate, dedicated Hospitality Assistants to join our team. This is a fantastic opportunity to be part of something new, delivering outstanding service in a vibrant and welcoming dining environment open to the public. This is a part time role - 10 hours per week.

What You'll Do

• Greet guests warmly and create a positive first impression
• Assist with seating and provide menus
• Take food and drink orders accurately and efficiently
• Serve meals and beverages in a professional and friendly manner
• Accommodate dietary requirements and guest preferences
• Clear and reset tables quickly between services
• Work closely with the kitchen and colleagues to ensure smooth service
• Handle concerns and special requests with professionalism
• Maintain high standards of cleanliness and hygiene

About You

• Previous hospitality or customer service experience (preferred)
• Excellent communication and people skills
• Friendly, approachable, and calm under pressure
• Team player with strong attention to detail
• Flexible with working hours, including evenings and weekends

What We Offer

• Pension scheme
• Enhanced annual leave, including birthday leave
• Volunteering and wellbeing days
• Staff rewards and recognition schemes
• The chance to be part of a brand-new restaurant launch
• A warm, supportive team environment

If you're enthusiastic about hospitality and excited to help launch our new restaurant at Botanical Place, West Byfleet, we'd love to hear from you

We’re excited to be opening a brand-new restaurant at Botanical Place, West Byfleet - and we’re looking for passionate, dedicated Hospitality Assistants to join our team. This is a fantastic opportunity to be part of something new, delivering outstanding service in a vibrant and welcoming dining environment open to the public. This is a part time role - 10 hours per week.

What You’ll Do

• Greet guests warmly and create a positive first impression
• Assist with seating and provide menus
• Take food and drink orders accurately and efficiently
• Serve meals and beverages in a professional and friendly manner
• Accommodate dietary requirements and guest preferences
• Clear and reset tables quickly between services
• Work closely with the kitchen and colleagues to ensure smooth service
• Handle concerns and special requests with professionalism
• Maintain high standards of cleanliness and hygiene

About You

• Previous hospitality or customer service experience (preferred)
• Excellent communication and people skills
• Friendly, approachable, and calm under pressure
• Team player with strong attention to detail
• Flexible with working hours, including evenings and weekends

What We Offer

• Pension scheme
• Enhanced annual leave, including birthday leave
• Volunteering and wellbeing days
• Staff rewards and recognition schemes
• The chance to be part of a brand-new restaurant launch
• A warm, supportive team environment

If you’re enthusiastic about hospitality and excited to help launch our new restaurant at Botanical Place, West Byfleet, we’d love to hear from you!

Hospitality Sales Executive

Competitive Salary + Benefits

Newbury Racecourse is an award-winning sporting venue with a multi-functional site playing host to c. 30 racedays per year, plus a wide range of other exciting non-racing events including: concerts, weddings, conferences, on-site hotel and our award-winning Rocking Horse Nursery.

We are seeking a Hospitality Sales Executive to join our friendly Sales Team and assist in the day-to-day sales activity for boxes and dining to maximise revenue and deliver raceday targets.

The successful candidate in this role will;

• Proactively represent Newbury Racecourse racing business to potential and existing clients
• Respond to and convert incoming enquiries for raceday hospitality boxes & restaurants
• Manage existing accounts and grow their potential
• Proactively generate new leads to build and enhance the existing customer portfolio
• Prepare detailed and accurate proposals
• Produce contract documents and invoices in a timely manner
• Ensure the booking system is updated in real time to allow for accurate sales forecasting
• On racedays meet and greet, troubleshoot and liaise with customers to deliver an exceptional
• customer experience
• Play an integral part in the coordination and delivery of box and dining products by forming a close working relationship with the catering team, ensuring customers’ expectations are exceeded
• Organise sales visits (external and internal)

You will be able to demonstrate:

• Previous experience in a sales environment, preferably with a mix of new business and proactive account management
• Prior experience within the hospitality or sports industries would be advantageous
• Exceptional communication and negotiation skills combined with a flair for customer interaction
• Motivation and enthusiasm, for both the position and the Racecourse
• Excellent organisational and administrative skills
• A positive, proactive attitude

In return we offer a competitive salary and attractive benefits scheme including;

• 25 days holiday per year + Bank Holidays + days in lieu for weekend racedays worked
• Free annual membership to the Racecourse
• Reduced rate childcare at the Rocking Horse Nursery on-site
• Contributory pension scheme matched up to 5%
• Private healthcare scheme
• Life assurance scheme
• Discounted Health Club membership
• Excellent opportunities for training and career growth.

To apply please email your CV and covering letter including remuneration details to Hugh Nickerson at Conundrum Consulting Ltd.

All direct and third party responses will be forwarded to Conundrum.

Newbury Racecourse is an equal opportunities employer. We are committed to diversity and inclusion and welcome applications from talented candidates, regardless of background or personal characteristics.

• Develop and manage event concepts from initial brief to successful execution.
• Liaise directly with clients to understand their requirements, preferences, and objectives.
• Create detailed event plans, including timelines, logistics, staffing, and contingency plans.
• Manage event budgets effectively, ensuring financial targets are met and profitability is maximized.
• Source and negotiate with vendors, suppliers, and entertainment providers.
• Oversee on-site event operations, ensuring smooth execution and guest satisfaction.
• Manage event staff, including catering teams, technical crews, and volunteers.
• Ensure compliance with health, safety, and licensing regulations for all events.
• Conduct post-event evaluations, gathering feedback and reporting on key performance indicators.
• Build and maintain strong relationships with clients, venue partners, and stakeholders.
• Stay abreast of industry trends and innovations in event planning and hospitality.
• Manage multiple events simultaneously, prioritizing tasks and deadlines effectively.

• Oversee day-to-day operations for multiple hospitality venues, ensuring the highest standards of service delivery.
• Develop and implement strategic plans to improve profitability, guest satisfaction, and staff performance.
• Manage budgets, control costs, and identify opportunities for cost savings without compromising quality.
• Lead, motivate, and develop a remote team of hospitality professionals, fostering a positive and high-performing culture.
• Conduct regular performance reviews and provide constructive feedback to ensure individual and team development.
• Collaborate with marketing and sales teams to develop and execute promotional strategies.
• Ensure compliance with all health, safety, and regulatory standards across all managed properties.
• Utilize technology and data analytics to monitor performance, identify trends, and make informed decisions.
• Serve as a primary point of contact for key stakeholders and partners, building strong relationships.
• Contribute to the continuous improvement of operational processes and service standards.

• Proven track record of success in a senior management role within the hospitality industry (e.g., Hotel Manager, Operations Director).
• Extensive knowledge of hospitality operations, including F&B, accommodation, events, and customer service.
• Demonstrated ability to manage budgets, P&L statements, and financial controls effectively.
• Exceptional leadership and people management skills, with experience managing remote teams.
• Strong strategic thinking and problem-solving capabilities.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in using hospitality management software and digital tools.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• A proactive, results-oriented approach with a passion for delivering outstanding guest experiences.

• Develop and implement strategic operational plans to enhance service quality and profitability.
• Oversee budgeting, cost control, and revenue generation for all managed properties.
• Lead and mentor remote and on-site management teams.
• Ensure adherence to quality standards, safety regulations, and guest satisfaction metrics.
• Analyze operational data and performance metrics to identify areas for improvement.
• Implement best practices in hospitality management and customer service.
• Foster a collaborative and high-performing work environment.
• Manage relationships with key suppliers and stakeholders.
• Drive innovation in service delivery and operational processes.
• Conduct regular virtual performance assessments and provide constructive feedback.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven track record of success in managing multiple sites or a large-scale operation.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen and P&L management experience.
• Proficiency in hospitality management software and remote collaboration tools.
• Demonstrated ability to drive operational efficiency and guest satisfaction.
• Excellent problem-solving and decision-making abilities.
• Adaptability and resilience in a fast-paced, remote work setting.

• Oversee the day-to-day operations of designated hospitality venues, ensuring smooth and efficient service delivery.
• Develop and implement strategic operational plans to improve efficiency, profitability, and guest satisfaction.
• Manage and lead teams of hospitality staff, including setting performance standards, providing training, and conducting performance reviews.
• Control operational budgets, including labor costs, inventory management, and supplier procurement, to achieve financial targets.
• Ensure all venues adhere to health, safety, and hygiene regulations, as well as licensing requirements.
• Enhance the guest experience by implementing service standards and addressing customer feedback proactively.
• Collaborate with marketing and sales teams to develop and execute promotions and events.
• Manage relationships with third-party suppliers and vendors to ensure quality and cost-effectiveness.
• Identify opportunities for operational improvements and implement best practices.
• Conduct regular site inspections and audits to maintain high standards across all venues.
• Develop and implement staffing schedules to ensure adequate coverage while managing labor costs.
• Foster a positive and motivated work environment for all staff.
• Stay abreast of industry trends and innovations within hospitality and tourism.
• Prepare detailed operational reports for senior management.

• A minimum of 5-7 years of progressive experience in hospitality management, with a strong focus on operations.
• Demonstrated success in managing multiple hospitality units or large-scale operations.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong financial acumen and experience in budget management and P&L analysis.
• In-depth knowledge of hospitality best practices, service standards, and relevant regulations.
• Excellent problem-solving, decision-making, and communication skills.
• Proficiency in hospitality management software and systems.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
• A customer-centric approach with a passion for delivering exceptional guest experiences.
• Flexibility to work varied hours, including evenings and weekends, as required.