Hospitality Manager

Essex, Eastern Hallmark Luxury Care Homes

Posted 8 days ago

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Job Description

How would you like a Hospitality Management role in a Luxury Environment, that is largely Monday > Friday and only working 1 in 6 weekends !


Then join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!


Location : Hutton / Essex

Type : Permanent - Full time


At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.


About the Role:

Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.


Key Responsibilities:

  • Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
  • Environmental Standards: Uphold environmental standards by coordinating between Housekeeping, Kitchen, Laundry, Maintenance, and Care teams.
  • Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
  • Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
  • Collaboration: Work closely with the Head Chef and Kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.


What We're Looking For:


  • Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
  • Qualifications: Degree or diploma in Hotel Management or equivalent.
  • Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
  • Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
  • Communication: Exceptional communication skills, both verbal and written.


Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:


  • Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
  • Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
  • Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
  • Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
  • Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.


If you're ready to join a team that values excellence, compassion, and innovation in hospitality services, apply now and become part of our inclusive and empowering community at Hallmark Luxury Care Homes!


Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team at

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Hospitality Assistant - Bank

Saffron Walden, Eastern Retirement Villages Group

Posted 5 days ago

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Permanent

Debden Grange is looking for a Hospitality Assistant to work on a Bank (zero hour contract) within our onsite restaurant/bar. The ideal candidate will be able to cover ad-hoc shifts to cover holiday/sickness and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.

As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.

Responsibilities:

  • Greet residents warmly as they arrive at the dining area
  • Assist residents with seating and provide menus
  • Take food and beverage orders accurately and efficiently
  • Serve meals and beverages in a timely manner
  • Ensure that residents' dietary preferences and restrictions are accommodated
  • Clear tables and reset them for the next service
  • Provide friendly and attentive service to residents throughout their meal
  • Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
  • Handle residents' concerns or special requests with professionalism and courtesy
  • Maintain cleanliness and organisation in the dining area

Requirements:

  • Previous experience in a hospitality setting or in a customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong attention to detail
  • Compassionate and patient demeanour
  • Knowledge of food safety and sanitation guidelines
  • Must be over 18 years old

In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!

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IT Consultant (Hospitality sector) 6 month FTC

Colchester, Eastern Ashdown Group

Posted 3 days ago

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permanent

Are you an experienced IT professional with a background in hospitality? We're looking for an IT Consultant for a 6-month FTC to lead and manage the technology infrastructure across our clients portfolio of hospitality venues across the UK. The candidate will be required to visit a number of sites so must be willing to travel and have their own transport.

As the IT Consultant, you will be respon.

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Customer Service Assistant

IP7 7RA Wattisham, Eastern Compass Group

Posted today

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Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 2 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • li>Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1408/95379001/52697413/BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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Sales/Customer Service

Colchester, Eastern £24000 - £29000 Annually Inc Recruitment

Posted 3 days ago

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permanent

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

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Customer Service Representative

Great Shelford, Eastern £24375 Annually Saffron Building Society

Posted 5 days ago

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Job Description

permanent

Customer Service Representative / Member Representative –  Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Saffron Walden, Essex branch.

Why Saffron Building Society

At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. If you are passionate about helping others and want to be part of a team that truly makes a difference, we would love to hear from you.

Fantastic Company Benefits Include:

  • Competitive Salary: On offer is a competitive salary of £24,375 per annum
  • Holiday: 33 days holiday
  • Pension: 5 % employee contribution 8.5% employer contribution
  • Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes

About the role:

Following three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative . Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration in line with our quality assurance and operational standards.

This role is 35 hours per week, Monday – Friday 9am – 5pm with 2 x Saturdays per month 9am – 12pmm which is paid at time and half (overtime rate)

Main Duties and responsibilities:

  • Stay informed about Saffron’s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries.
  • Achieve first contact resolution, adding value for both the member and the Society.
  • Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs.
  • Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions.
  • Identify and support vulnerable customers, ensuring their needs are met with empathy and care.
  • Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners.

About you:

You will have experience in a similar Customer Service Representative / Member Representative role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable.  You will also be able to commute daily into the Saffron Walden, Essex branch daily.

If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match!  Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Additional keywords: customer service, financial services, banking, client relations, administration, member representative, client services.

This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

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Customer Service Representative

Essex, Eastern £28000 Annually LJ Recruitment

Posted 5 days ago

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permanent

Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus

About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.

Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.

About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.

You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.

Key Responsibilities as a Customer Service Representative:

  • Responding to inbound phone calls and email enquiries from customers
  • Processing orders efficiently with attention to detail
  • Providing aftersales support to ensure customer satisfaction
  • Delivering professional and friendly service to every customer
  • Resolving issues and queries in a timely and helpful manner
  • Preparing, issuing, and following up on customer quotations
  • Liaising with internal teams to ensure a smooth customer journey
  • Maintaining accurate customer records

What's in It for You

  • A stable, office-based full-time role in a supportive team
  • Competitive salary of 28,000 plus up to 500 annual bonus
  • 25 days holiday plus all bank holidays
  • Free on-site parking
  • A friendly and collaborative working environment

Interested?

If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.

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Customer Service Executive

Suffolk, Eastern £26000 - £36000 Annually Adecco

Posted 6 days ago

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permanent

Join Our Client as an Account Executive

Are you passionate about delivering exceptional customer service and ready to transform how small businesses, freelancers, sole traders, charities, and community groups experience insurance? Adecco is proud to be recruiting on behalf of our client for a dedicated Account Executive to join their dynamic team based in .

Our client's mission is simple: to make insurance easy -whether customers prefer to quote and buy online or speak directly with a friendly expert.



About the Role

As an Account Executive, you'll be a key member of the broking team, acting as the first point of contact for customers. You'll provide expert advice, tailored insurance solutions, and outstanding service, helping to grow and maintain a loyal client base.



Key Responsibilities

  • Engage with new and existing clients to understand their unique insurance needs
  • Provide bespoke insurance solutions using internal quoting systems
  • Convert quotes into sales while prioritising customer satisfaction
  • Handle queries, mid-term adjustments, and renewals with care and accuracy
  • Collaborate with colleagues to share knowledge and support team success


What We're Looking For

  • A proactive and positive team player
  • Adaptable and comfortable in a fast-paced environment
  • Eager to learn and develop in the insurance industry
  • Customer-focused with strong communication skills
  • Tech-savvy and confident using digital tools
  • Honest, empathetic, and committed to doing the right thing for the customer


What's on Offer

  • Salary: 23,500 - 30,000 per annum
  • Hours: Full-time, 37.5 hours per week (Monday to Friday) with a hybrid policy after initial probation period
  • Location: Near Martlesham, Ipswich
  • Culture: Supportive, collaborative, and welcoming team environment


About You

You bring energy, empathy, and a genuine desire to help people. You're a strong communicator, a quick learner, and someone who thrives in a team that values innovation, creativity, and mutual support.

Ready to Apply?
Submit your CV and we will be in touch!

Let's make insurance easier-together.

Adecco is a disability-confident employer. We are committed to inclusive recruitment and encourage candidates of all backgrounds and abilities to apply. If you require any reasonable adjustments during the recruitment process, please let us know-we're here to support you every step of the way.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Customer Service Manager

Essex, Eastern £30000 - £35000 Annually Prime Appointments

Posted 8 days ago

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permanent

Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of 30,000 to 35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

  • Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

  • Manage escalated customer concerns, ensuring timely and effective resolution

  • Design and refine customer service policies and workflows to boost efficiency and service quality

  • Monitor key metrics and customer feedback to identify trends and areas for improvement

  • Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

  • 3-5 years in customer service with experience managing teams

  • Strong leadership, communication, and problem-solving abilities

  • Familiarity with customer service platforms such as Zendesk

  • Experience engaging directly with customers through multiple channels

Benefits:

  • Performance-based bonus scheme

  • Employee discounts

  • Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs

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Customer Service Administrator

Essex, Eastern £27000 Annually Pursuit Executive Recruitment Ltd

Posted 8 days ago

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contract

We are working with an award winning employer to find a Customer Services Administrator in the Witham area to join their team.

As part of the role you will be working within the science and research industry, liaising with both UK and International clients; primarily on email. Primarily office based, the role will on occasion require client or site visits and event participation.

This is for a 6-month fixed-term contract, with potential to be made permanent over time.

Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.

Main Duties and Responsibilities

  • Championing core values and ethics, proactively following group policies.
  • Daily Management of your portfolio with focus on high quality service delivery primarily via email
  • Building strong relationships with clients
  • Producing electronic certificates, reports and invoices in an accurate and timely manner
  • Data management of job progress system and client information
  • Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
  • Contributing to credit control activities as required to enable prompt payment
  • Undertaking and providing training activities as required
  • Ability to problem solve and find solutions to complex queries
  • Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
  • Pro-active participation in:
  • Team meetings and following through actions/projects
  • Contributing to upkeep and improvement of office processes and procedures
  • Keep up to date with market intelligence and best practises
  • Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
  • Attend client meetings and events as and when required
  • Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
  • Adherence to quality Key Performance Indicators
  • Adherence to all legal requirements
  • Involve in overall process improvement

Deliverables

  • Follow set quality key performance indicators
  • Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
  • Adherence to latest sanction controls, financial controls and other legal requirements

Experience

Educated to A level standard (or equivalent experience/qualification).

Ability to communicate to a high standard.

Ability to manage time effectively.

Flexible, innovative and creative.

Customer focused.

Benefits

The great benefits of working for this company are below.

  • 5% EE with 5% ER pension
  • 24 days (rising to 25 in 2024) holidays plus public bank holidays (Pro Rata)
  • Life Assurance - 3x cover
  • Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
  • Employee Assistance Program
  • Cycle to Work - Flex Self Funded Via Vivup
  • Tech-scheme (White Goods) - Flex Self Funded Via Vivup
  • Gym Membership discount vouchers - Flex Self Funded Via Vivup
  • Discounts/Perks - Flex Self Funded Via Vivup
  • Car Salary Sacrifice - Flex Self Funded Via Vivup
  • Receive external training

Additional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.

Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter.

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