1027 Hospitality jobs in Chipping Norton

Position; Hospitality staff
Location; COWLEY, OXFORD
Salary; 12.21 PER HOUR

We require hospitality staff to work for our client based in Cowley, Oxford , working within their bar & concourse team within the football hospitality sector

Shift times will vary dependent on kick off times but will be between 4-5 hours a shift

Main responsibilities;

• Serving food and drink to customers within the stadium
• taking money
• fulfilling customers orders
• working as a team to ensure smooth operation on a game day

Required;

• Positive and self motivated with a 'can-do' attitude
• Attention to detail is of high importance as you will be required to follow work instructions and ensure orders are completed
• You will need to have a good understanding of written and spoken English and be able to work with computers.

Commutable locations;

Banbury, Kidlington, Bicester, Aylesbury, Oxford, Wallingford, Abingdon

Key words;

Hospitality, waiting, kitchen staff, events

INDWARE

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality.

• Overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and event services.
• Managing and motivating hotel staff to deliver exceptional customer service.
• Ensuring compliance with all health, safety, and hygiene standards.
• Developing and implementing strategies to improve guest satisfaction and loyalty.
• Managing the hotel's budget, controlling costs, and maximising revenue streams.
• Handling guest complaints and resolving issues promptly and professionally.
• Recruiting, training, and appraising hotel staff.
• Working closely with the marketing and sales teams to drive occupancy and revenue.
• Monitoring industry trends and competitor activities to identify opportunities for growth.
• Ensuring the smooth running of all hotel events and functions.
• Maintaining high standards of property presentation and facilities maintenance.
• Developing and implementing service standards and standard operating procedures (SOPs).

• Manage and optimize the online booking system and reservation processes.
• Serve as the primary point of contact for client inquiries via email, phone, and chat, providing exceptional customer service.
• Coordinate with various service providers and vendors to ensure timely delivery of services and supplies.
• Assist in the development and implementation of operational procedures to enhance efficiency.
• Process payments, manage invoices, and maintain accurate financial records related to operations.
• Prepare reports on operational performance, customer feedback, and key metrics.
• Support the management team with event planning and coordination.
• Ensure compliance with health, safety, and hygiene standards across all operational activities.
• Maintain and update customer databases and operational documentation.
• Proactively identify and resolve operational challenges to ensure seamless service delivery.

• Proven experience in hospitality operations, administration, or a similar customer-facing role.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• Strong written and verbal communication skills, with a professional and friendly demeanor.
• Proficiency in using booking systems, CRM software, and Microsoft Office Suite (or equivalent).
• A proactive approach to problem-solving and a keen eye for detail.
• Ability to work independently and manage workload effectively in a remote setting.
• A passion for the hospitality industry and a commitment to delivering outstanding service.
• Reliable internet connection and a dedicated workspace.

• Design and map out exceptional guest journeys and touchpoints.
• Develop innovative service concepts and experiential offerings.
• Collaborate with operational teams to implement guest experience strategies.
• Conduct guest research and analyze feedback to identify improvement areas.
• Create detailed experience design documentation and presentations.
• Stay abreast of trends in hospitality and customer experience.

• Minimum of 5 years of experience in experience design or service design, preferably in hospitality.
• Strong portfolio showcasing guest experience design projects.
• Excellent understanding of customer psychology and service design principles.
• Proficiency in design thinking methodologies.
• Outstanding creativity, communication, and collaboration skills.

• Develop and implement comprehensive revenue management strategies to maximize occupancy and revenue.
• Conduct demand forecasting, analyzing historical data, market trends, and competitor activity.
• Set optimal pricing and inventory strategies across all distribution channels.
• Monitor and analyze key performance indicators (KPIs) such as ADR, RevPAR, and occupancy.
• Manage the group's pricing and inventory systems effectively.
• Collaborate with marketing and sales teams to develop promotional offers and packages.
• Identify new revenue opportunities and implement strategies to capitalize on them.
• Prepare regular reports and presentations for senior management on revenue performance and outlook.
• Stay abreast of industry best practices and emerging trends in revenue management.
• Provide guidance and support to on-site revenue teams.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in revenue management, preferably within the hotel or broader hospitality industry.
• Proven track record of successfully implementing revenue management strategies that have driven significant revenue growth.
• Strong analytical skills with proficiency in data analysis and forecasting tools.
• Expertise in hotel management systems (PMS) and revenue management software.
• Excellent understanding of pricing strategies, market segmentation, and competitive analysis.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote environment.
• Detail-oriented with a strong aptitude for numbers.
• Familiarity with digital marketing and distribution channels in the hospitality industry.

• Develop and execute comprehensive customer experience strategies for diverse hospitality clients.
• Conduct thorough service audits and guest journey analyses to identify areas for enhancement.
• Design and implement training programs to uplift service quality and staff performance.
• Manage client relationships, acting as a trusted advisor on experience optimisation.
• Utilise data analytics to measure the impact of CX initiatives and drive data-informed decisions.
• Create compelling reports and presentations for client stakeholders.
• Stay abreast of industry best practices and emerging trends in customer experience.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality, with at least 3 years focused on customer experience management.
• Demonstrable success in improving customer satisfaction scores and loyalty metrics.
• Proficiency in customer feedback analysis tools and CRM systems.
• Exceptional strategic thinking, problem-solving, and project management abilities.
• Self-motivated and disciplined, with the ability to thrive in a fully remote work setting.
• Strong understanding of the UK hospitality market is advantageous.

• Managing all operational aspects of diverse events, including conferences, banquets, weddings, and corporate functions.
• Coordinating with clients, vendors, and internal teams to ensure all event requirements are met.
• Developing and managing event schedules, floor plans, and resource allocation.
• Overseeing on-site setup, event flow, and breakdown, ensuring a seamless experience.
• Managing a team of event staff, including catering, AV, and security personnel, providing clear direction and motivation.
• Ensuring compliance with health, safety, licensing, and emergency procedures.
• Budget management for event operations, including cost control and supplier negotiation.
• Conducting post-event evaluations and client feedback sessions to identify areas for improvement.
• Maintaining strong relationships with key suppliers and venue partners.
• Troubleshooting and resolving any operational issues that arise during events promptly and effectively.