512 Hospitality jobs in Conwy

Are you an experienced customer service advisor with strong administration skills? Do you have the organisational skills to manage your own time in a hybrid role working 2 days in the office and 3 days remote?

If this sounds like you then why not apply for ourCustomer Service Representative role, working for one of the UKs largest steel manufacturing companies in the UK.

Your responsibilities would include:

• Providing a high level of customer service to new and existing customers via telephone and email

• Entering numerical and personal data onto the system efficiently and in a timely manner

• Processing pre calculated orders into the system for distribution

• Managing data and coordinating activities to ensure the smooth operation of the department daily

• Supporting the Urban Business team with administrative tasks relevant to the department

• Signposting customers in the right direction for any invoice queries

• Undertaking follow up enquiries

Essential requirements:

• Good IT literacy especially with MS Office

• Previous experience within an office environment

• Strong verbal and written communication skills

• Clear and concise telephone manner

• Ability to work on own initiative

• Great eye for detail

• Previous data/order entry experience (low and high volume)

Desirable requirements:

• Driving licence and use of a car

• SAP experience

Benefits:

1. Office environment in a beautiful part of the county with modern amenities

2. Nature reserve area for time away from your desk

3. Opportunity for progression into permanent roles

4. Advice and editing on your current CV

5. Dedicated team throughout your journey within the role

6. Paid holiday

7. Exclusive online services including restaurant and retail discounts

8. Chance to receive 300* for referring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £32,000, moving to £4,000 after 12 months - subject to performance conditions having been met.

Annual bonus of up to 667 (paid quarterly) based on SLA/KPI achievements.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your shift will rotate between early, mid and late starts on a monthly basis.

e.g.

Month 1: 8am - 4pm

Month 2: 10am - 6pm

Month 3: 1pm - 9pm (October - April) / 2pm - 10pm (May - September)

Your working week will usually be Monday - Friday.

During the summer peak period one month of 10am - 6pm will be replaced by 11am - 7pm.

If the night supervisor is off, the late shift will be 3pm - 11pm.

Responsibilities:

• Supervising the CS team, ensuring all is running smoothly with regards to task assignment, SLA / KPIs and breaks. Depending on your shift, you may also be required to assign tasks and draw up a break rota.
• Assisting the team with questions and escalations.
• Assisting with general CS workload as required.
• Shared CSS tasks such as complaint handling and goodwill assessment.
• Daily review of any tasks for which you have been appointed the CS management team key person.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required. If applying from within the company, and you do not have customer service management team experience from a prior role, applications are still welcome and instead your track record within the company, including particularly with regards to handling escalated customers will be taken into account.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.

Join Our Team as a Customer Service Advisor - Fluent Welsh Speaker!

Full Time: 37.5 hours per week, Monday-Friday08:30am-18:00pm (allocated shift times between these hours)

Access to Overtime opportunities available

Location: Homeworking - equipment provided

Hourly Rate: 12.60

Proposed Start Date: 20 October 2025

Fluent Welsh Speaking Required!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction,ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today!

What are we offering you?

• Every assignment at Serco comes with the following benefits to you:
• Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
• Monday to Friday shift hours (No weekend work to suit your work life balance)
• Internal incentive schemes
• Access to private medical, dental and pension schemes
• Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
• Mental Health and Wellbeing support access
• Up to 28 days paid holiday a year.
• Weekly Pay
• Exclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eyecare Vouchers and Mental Health support.

What will you be doing?

• Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre.
• We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
• Capture, maintain and ensure quality and safety of customer data.
• Assessing claims and dealing with customer enquiries via electronic means.
• Supporting the Department's aim in the digitisation of all claimant services.
• Delivering and maintaining individual and team targets.

Requirements:

• Fluent Welsh Speaker
• Ability to follow instructions and processes.
• Resilience and the ability to work in a fast paced, high pressured team environment.
• Evidence of your DBS application Number and cleared DBS certificate.
• Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.""

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?Do you enjoy a customer-facing role with variety and new challenges? Are you passionate about driving and exploring new areas? Can you confidently engage with new people and maintain an upbeat conversation?

This is the perfect role for you!

• Position: Driving Field Agent
• Location: Bangor
• Hourly rate: 12.55
• Duration: Till 17/12/2025
• Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)
• Contract type: Temporary (weekly pay through Randstad)
• Randstad contact: The team on (phone number removed)

Requirements:

• Valid UK Driving License
• Owned Car
• Willing to complete a DBS
• Willing to obtain business car insurance
• Willing to travel up to 40 miles

Competencies required:

• Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
• Self-disciplined, self-motivated, and happy to work with minimum supervision.
• Be proficient in the use of laptop and smartphone
• Can demonstrate ability to be organised with well-developed planning skills
• Proficient in using laptop and smartphone to receive, view and input information

Benefits:

• 0.45p per milage
• 1 meal per 5 hours (7.50), 2 meals per 10 hours (15)

If you are interested please email or call (phone number removed)

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

This position is permanent, full time and based in our Bangor (Northern Ireland) office.

Starting salary of £36,000, moving to £38,000 after 12 months - subject to performance conditions having been met.

Annual Bonus of up to 10% of salary. 5% based on SLA/KPI achievement and 5% based on company wide revenue targets.

Working Hours:

Your contract will be for 37.5 hours per week, consisting of 5 x 8hr shifts including a 45 minute break.

Your working days will usually be Monday - Friday and the will rotate month about between 9am - 5pm and 10am - 6pm.

During the summer peak (May - September) two of your 10am - 6pm months will be replaced with 11am - 7pm.

The CS Team operates 7 days and 24hrs on weekdays, in order to effectively perform your role as Assistant Team Manager you will be required to visit shifts outside of those which you normally work.

In each quarter of the year you will be required to work the following on dates set by the company:

• 2 full night shifts
• 3 full late evening shifts 2pm – 10pm (or later i.e. 3pm, 4pm, 5pm starts would also be acceptable)
• 1 full weekend shift or 2 half weekend shifts

Responsibilities:

• Assigning of frontline support and other tasks.  
• Break planning.
• Assigning of shared Supervisor tasks such as complaints handling and goodwill assessment.
• Assisting the team manager on tasks such as rota planning, annual leave management, unauthorised absence planning and recruiting.
• Acting as the escalation point for the Supervisors.
• Management key person for customer service SLAs /KPIs, across the entire 24hr and 7 days operation.
• Assisting with any other CS workload as required by the Team Manager.
• You may from time to time be asked to assist with other duties such as the training of new recruits.

Requirements

With over 100,000 reviews averaging 4.7 / 5, we are the highest reviewed service of our kind worldwide and this has been achieved through providing the highest level of customer service.

A typical day will require you to manage team members within the office, as well as interacting with customers and courier partners via phone and emails.

This position is open for applications from those within and outside of the company. If applying from outside of the company, experience of working in a customer service management team position, or a similar position which included team management and handling customer escalations, will be required.

If applying from within the company, at least 2 years experience as a Customer Service Team Supervisor is required.

As a technology-based business, our customer service team consists of less than 50 colleagues. We are a business where you will help and support our customers globally, whilst knowing everyone you work with.

Successful candidates will be able to demonstrate the following:

• A professional yet friendly and engaging way with team members and customers.
• The ability to construct well-written emails in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure.

GCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred.

Experience with PCs on a day-to-day basis is required, successful candidates will be working with our in-house software to manage active orders on the service. Training will be provided however it is important that candidates have previous experience in this area and their application should reflect this.

As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Equality Statement: We are an equal opportunities employer and welcome applications from all suitably qualified persons. Should you be invited for interview, if you require any reasonable adjustments please let us know at that time.

Benefits

Salary Progression

While public sector pay freezes have seen many peoples' wages stand still, over the last 4 years our Supervisor wages have risen by a massive 61%.

Health and Well being

Benenden Private Healthcare

Including;

• 24/7 GP Helpline
• 24/7 Mental Health Helpline
• Medical Diagnostics
• Medical Treatment
• Physiotherapy
• & much more

Please visit Benenden directly for more information.

Free Annual Eye Test

Working Environment

On site car parking with FREE electric car charging

Our new Bangor office is built and equipped for purpose; from state of the art sound dampening, to multi-point adjustable chairs and free tea & coffee only a few feet from any desk:

Team Nights Out

In recent years our team has enjoyed many good nights out including Cabaret Supper Club and VIP suites in the SSE Arena for shows such as Michael McIntyre and Kevin Bridges.